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"body": "(06:47:30) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(06:48:01) Tiffany Hansell: Hello my pumps are not working, they are fully charged and put together properly and each one is making a clicking sound and not sucking\n(06:48:12) Momcozy: Could you please let me know the exact model or product name of your breast pump? That way, I can help you more effectively!\n(06:49:40) Tiffany Hansell: Mobile flow SE model number M9BP265NRD0250424015E0A556FN21226\n(06:49:53) Momcozy: Could you please take a moment to check if you notice any visible damage on your breast pump or its accessories, like cracks, broken parts, or anything that looks out of place? This will help us figure out what might be going on!\n(06:50:10) Tiffany Hansell: Not that I can see everything looks fine\n(06:50:25) Momcozy: Thanks for sharing those details! Let’s try a few quick checks to get your Mobile Flow SE pump working again:\n\n 1. Remove all accessories, turn on the pump, set it to expression mode, and place a small strip of paper over the suction hole—if it flutters, there’s suction! Try increasing the suction level to see if it changes.\n 2. If you have two pumps, swap the motors to see if one works differently.\n 3. Double-check the duckbill valve, diaphragm, and flange for any tears, warping, or loose parts.\n 4. Make sure everything is assembled correctly and nothing is missing.\n 5. Confirm the flange fits well and forms a good seal—using a supportive bra helps!\n 6. Even if charged, try increasing the suction level.\n 7. Check for any milk or water inside the pump.\n\nIf it’s still not working, please reach out to customer support with your findings!\n(06:52:26) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(06:52:26) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(06:52:27) Tiffany Hansell: 1. I have done that and there is no sucking just a clicking noise. \n2. Both devices do the same thing.\n3. Everything looks good and secure\n4. Everything is together properly \n5. Yes there is a good fit\n6. I tried and nothing changes.\n7.there is no milk or water in the device\n(06:52:34) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(06:52:34) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(06:52:37) Tiffany Hansell: Yes\n(06:52:42) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(06:52:47) Tiffany Hansell: Leave a message\n(06:52:51) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(06:52:59) Momcozy: We're offline. When an agent replies to your request, you'll get an email at aidensmommyxx@gmail.com.\n(06:54:37) Tiffany Hansell: 2. Mobile Flow SE : Model Number M9BP265NRD0250424015E0A556FN21226\n3. Both of my devices are making a clicking noise and not sucking",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(06:47:30) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(06:48:01) Tiffany Hansell: Hello my pumps are not working, they are fully charged and put together properly and each one is making a clicking sound and not sucking\n<br>(06:48:12) Momcozy: Could you please let me know the exact model or product name of your breast pump? That way, I can help you more effectively!\n<br>(06:49:40) Tiffany Hansell: Mobile flow SE model number M9BP265NRD0250424015E0A556FN21226\n<br>(06:49:53) Momcozy: Could you please take a moment to check if you notice any visible damage on your breast pump or its accessories, like cracks, broken parts, or anything that looks out of place? This will help us figure out what might be going on!\n<br>(06:50:10) Tiffany Hansell: Not that I can see everything looks fine\n<br>(06:50:25) Momcozy: Thanks for sharing those details! Let’s try a few quick checks to get your Mobile Flow SE pump working again:</p>\n\n<p dir=\"auto\"> 1. Remove all accessories, turn on the pump, set it to expression mode, and place a small strip of paper over the suction hole—if it flutters, there’s suction! Try increasing the suction level to see if it changes.\n<br> 2. If you have two pumps, swap the motors to see if one works differently.\n<br> 3. Double-check the duckbill valve, diaphragm, and flange for any tears, warping, or loose parts.\n<br> 4. Make sure everything is assembled correctly and nothing is missing.\n<br> 5. Confirm the flange fits well and forms a good seal—using a supportive bra helps!\n<br> 6. Even if charged, try increasing the suction level.\n<br> 7. Check for any milk or water inside the pump.</p>\n\n<p dir=\"auto\">If it’s still not working, please reach out to customer support with your findings!\n<br>(06:52:26) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(06:52:26) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(06:52:27) Tiffany Hansell: 1. I have done that and there is no sucking just a clicking noise. \n<br>2. Both devices do the same thing.\n<br>3. Everything looks good and secure\n<br>4. Everything is together properly \n<br>5. Yes there is a good fit\n<br>6. I tried and nothing changes.\n<br>7.there is no milk or water in the device\n<br>(06:52:34) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(06:52:34) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(06:52:37) Tiffany Hansell: Yes\n<br>(06:52:42) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(06:52:47) Tiffany Hansell: Leave a message\n<br>(06:52:51) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(06:52:59) Momcozy: We're offline. When an agent replies to your request, you'll get an email at <a href=\"mailto:aidensmommyxx@gmail.com\" rel=\"noreferrer\">aidensmommyxx@gmail.com</a>.\n<br>(06:54:37) Tiffany Hansell: 2. Mobile Flow SE : Model Number M9BP265NRD0250424015E0A556FN21226\n<br>3. Both of my devices are making a clicking noise and not sucking</p></div>",
"plain_body": "(06:47:30) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(06:48:01) Tiffany Hansell: Hello my pumps are not working, they are fully charged and put together properly and each one is making a clicking sound and not sucking\n\n(06:48:12) Momcozy: Could you please let me know the exact model or product name of your breast pump? That way, I can help you more effectively!\n\n(06:49:40) Tiffany Hansell: Mobile flow SE model number M9BP265NRD0250424015E0A556FN21226\n\n(06:49:53) Momcozy: Could you please take a moment to check if you notice any visible damage on your breast pump or its accessories, like cracks, broken parts, or anything that looks out of place? This will help us figure out what might be going on!\n\n(06:50:10) Tiffany Hansell: Not that I can see everything looks fine\n\n(06:50:25) Momcozy: Thanks for sharing those details! Let’s try a few quick checks to get your Mobile Flow SE pump working again: \n\n 1. Remove all accessories, turn on the pump, set it to expression mode, and place a small strip of paper over the suction hole—if it flutters, there’s suction! Try increasing the suction level to see if it changes.\n\n 2. If you have two pumps, swap the motors to see if one works differently.\n\n 3. Double-check the duckbill valve, diaphragm, and flange for any tears, warping, or loose parts.\n\n 4. Make sure everything is assembled correctly and nothing is missing.\n\n 5. Confirm the flange fits well and forms a good seal—using a supportive bra helps!\n\n 6. Even if charged, try increasing the suction level.\n\n 7. Check for any milk or water inside the pump. \n\n If it’s still not working, please reach out to customer support with your findings!\n\n(06:52:26) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(06:52:26) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(06:52:27) Tiffany Hansell: 1. I have done that and there is no sucking just a clicking noise. \n\n2. Both devices do the same thing.\n\n3. Everything looks good and secure\n\n4. Everything is together properly \n\n5. Yes there is a good fit\n\n6. I tried and nothing changes.\n\n7.there is no milk or water in the device\n\n(06:52:34) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(06:52:34) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(06:52:37) Tiffany Hansell: Yes\n\n(06:52:42) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(06:52:47) Tiffany Hansell: Leave a message\n\n(06:52:51) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(06:52:59) Momcozy: We're offline. When an agent replies to your request, you'll get an email at aidensmommyxx@gmail.com.\n\n(06:54:37) Tiffany Hansell: 2. Mobile Flow SE : Model Number M9BP265NRD0250424015E0A556FN21226\n\n3. Both of my devices are making a clicking noise and not sucking",
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