提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256517",
"subject": "Call with Caller +1 (509) 714-8831",
"description": "Call to: +1 (509) 714-8831\nCall from: +1 (619) 848-0676\nTime of call: May 13, 2026 at 9:28:45 PM UTC\nCalled by: CT-Jona",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T21:28:58Z",
"updated_at": "2026-05-13T21:38:58Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "no suction m9 1 pump",
"agents_notes": "no suction m9 1 pump",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"voice": 2,
"system": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57892975588889",
"type": "Comment",
"created_at": "2026-05-13T21:38:58Z",
"author_id": "51946493348505",
"author_name": "CT-Jona",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: ib \n \nIssue Details: no suction m9 1 pump \n \nResolution Offered: send meil to cx\n \nCustomer Responses: acceptance \n \nFollow-up Actions: None\n \nEscalation Details: N/A\n \naeroflow alyxkelly@gmail.com"
},
{
"conversation_id": "57892934365721",
"type": "VoiceComment",
"created_at": "2026-05-13T21:37:06Z",
"author_id": "51946493348505",
"author_name": "CT-Jona",
"author_role": "agent",
"sender_type": "agent",
"channel": "system",
"public": true,
"recording_type": "voicemail",
"text": "Request #1255988 \"Voicemail from: Caller +1 (509) ...\" was closed and merged into this request. Last comment in request #1255988:\r\n\r\nVoicemail from +1 (509) 714-8831\nCall Details:\n\nCall from: +1 (509) 714-8831\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13T18:17:13Z\nLocation: Spokane, Washington, United States\nAnswered by: Caller +1 (509) 714-8831\nLength of phone call: 3 minutes, 2 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5f28e06aabb7d6dd7df987d3c9a712b2/twilio/voicemail/recording"
},
{
"conversation_id": "57892947790489",
"type": "Comment",
"created_at": "2026-05-13T21:35:42Z",
"author_id": "57892901900953",
"author_name": "alyxkelly",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "I have attached a copy of my purchase of my pump. Please let me know if you need more info. Thank you."
},
{
"conversation_id": "57892904181145",
"type": "Comment",
"created_at": "2026-05-13T21:34:18Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer contacted Momcozy support regarding an issue with one of her M9 breast pumps, which turns on but produces no suction. The problematic pump has been used only about 10 times, and customer confirmed all parts are properly installed with no visible damage. Support agent instructed customer to block the suction hole at the pump motor to verify suction, which customer confirmed was absent. The pump was purchased through AeroFlow using insurance. Momcozy has a specialized warranty team for insurance purchases; customer was asked to provide her email for further assistance. An email was sent to the customer confirming receipt of the issue and requesting proof of purchase (receipt or order confirmation screenshot) from AeroFlow. Customer was advised to respond to the email with purchase verification and await contact from the specialized team within 24 business hours. Current status: Customer understands next steps and will send proof of purchase to proceed with warranty support. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892928501785",
"type": "Comment",
"created_at": "2026-05-13T21:34:16Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:00CustomerHello? Hello?00:04AgentHello, ma'am. This is from momcozy support team returning your call. You leave us a voice mail, ma'am, in regards of your m 9 breast pump?00:11CustomerOkay. Yeah. I did call you.00:14AgentMhmm. Okay, ma'am. So for this 1, ma'am, can I ask what is the, um, issue that you're encountering with the, uh, m 9 breast pump?00:24Customer1 of them just stopped working randomly. The pump part stopped the pump. Mm-mm. Oh, okay. Got it.00:33AgentSo whenever you were using it, ma'am, it automatically shuts off?00:37CustomerI mean, it turns on, but it doesn't pump.00:40AgentOh, and no suction. Okay. Mhmm. And just to confirm that this is happening to 1 of your pump or both? Just 1.00:51AgentOkay. So have you already checked all of the parts if it's properly installed? No visible damage? Okay.00:59CustomerYeah. And then I've literally only used it, like, 10 times.01:04AgentOkay. And then at the back of your pump motor, ma'am, there is a suction hole. Have you already tried to put your thumb or block that suction hole just to check whether there is still suction from your pump motor?01:17CustomerYeah. There's no suction.01:20AgentOkay. Got it. For this 1, ma'am, can I ask on where did you purchase the breast pump?01:26CustomerUm, on is it AeroFlow through my insurance?01:29AgentOkay. Got it. So for this 1, ma'am, since this is a purchase from AeroFlow and to insurance, ma'am, we do have a specialized team within momcozy who will gonna be assisting you for the warranty, ma'am. So I'll be needing your email so that they can easily reach out to you and provide the warranty to you. Can I have your email, ma'am?01:53CustomerYes. It's alyxkelly@gmail.com.02:09AgentMa'am, so it's alex kelly Yes. A l y x Yes. Then kelly,kelly,@gmail.com. Everything is correct, ma'am? Yes.02:25CustomerOh, okay. Got it. So I will gonna send you,02:29Agentma'am, an email. Just stay on the line. Okay? Thank you. Okay.03:53AgentSo, ma'am, I already sent you an email. Can you check, ma'am, whether you received it? I did get it. K. Got it.04:01AgentSo for this 1, ma'am, the email that I sent to you is a confirmation email that we already have your issue in regards of the breast pump that you have. And as on the email, ma'am, it indicates that you will gonna be assisted by our specialized team. So kindly respond, ma'am, to my email, your receipt of purchase from Aeroflow. If you don't have 1, ma'am, kindly respond with the screenshot of your purchase, like your order confirmation from Aeroflow. Once you send it, ma'am, wait for our specialized team to further assist you.04:35AgentIf you didn't receive any email, ma'am, within the day, then possible, ma'am, within the time frame of 24 business hours, ma'am. Okay?04:42CustomerOkay. So I just respond to this email with my proof of purchase?04:46AgentYes, ma'am. And then wait for our specialized team. Okay. Thank you so much. Thank you.04:52AgentYou're welcome, ma'am, and have a good day, ma'am. Thank you. You too. Bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892928124953",
"type": "VoiceComment",
"created_at": "2026-05-13T21:34:01Z",
"author_id": "51946493348505",
"author_name": "CT-Jona",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Outbound call to +1 (509) 714-8831\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (509) 714-8831\nTime of call: 2026-05-13 21:28:45 UTC\nCalled by: CT-Jona\nLength of phone call: 5 minutes, 16 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA671fb6b3706f75d640118f0f34c60af0/twilio/recording"
},
{
"conversation_id": "57892901911321",
"type": "Comment",
"created_at": "2026-05-13T21:32:31Z",
"author_id": "51946493348505",
"author_name": "CT-Jona",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\nMomcozy Support Team"
},
{
"conversation_id": "57892835532953",
"type": "Comment",
"created_at": "2026-05-13T21:28:58Z",
"author_id": "51946493348505",
"author_name": "CT-Jona",
"author_role": "agent",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call to: +1 (509) 714-8831\n\nCall from: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 9:28:45 PM UTC\n\nCalled by: CT-Jona"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57892975588889,
"type": "Comment",
"author_id": 51946493348505,
"body": "Customer Communications: ib\n\nIssue Details: no suction m9 1 pump\n\nResolution Offered: send meil to cx\n\nCustomer Responses: acceptance\n\nFollow-up Actions: None\n\nEscalation Details: N/A\n\naeroflow alyxkelly@gmail.com",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: ib <br> <br>Issue Details: no suction m9 1 pump <br> <br>Resolution Offered: send meil to cx<br> <br>Customer Responses: acceptance <br> <br>Follow-up Actions: None<br> <br>Escalation Details: N/A<br> <br>aeroflow <a href=\"mailto:alyxkelly@gmail.com\" rel=\"noreferrer\">alyxkelly@gmail.com</a><br> <br></div>",
"plain_body": "Customer Communications: ib \n \nIssue Details: no suction m9 1 pump \n \nResolution Offered: send meil to cx\n \nCustomer Responses: acceptance \n \nFollow-up Actions: None\n \nEscalation Details: N/A\n \naeroflow alyxkelly@gmail.com\n ",
"public": false,
"attachments": [],
"audit_id": 57892975588761,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T21:38:58Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57892934365721,
"type": "VoiceComment",
"via": {
"channel": "system",
"source": {
"to": {},
"from": {
"ticket_id": null,
"subject": null,
"ticket_ids": [
1255988
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},
"rel": "merge"
}
},
"public": true,
"data": {
"from": "+15097148831",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5f28e06aabb7d6dd7df987d3c9a712b2/twilio/voicemail/recording",
"recording_type": "voicemail",
"recorded": true,
"recording_consent_action": null,
"call_id": 57890965183769,
"call_duration": 182,
"answered_by_id": 57891011820057,
"started_at": "2026-05-13T18:17:13Z",
"location": "Spokane, Washington, United States",
"author_id": 57891011820057,
"public": true,
"brand_id": 32404259465241,
"via_id": 33,
"line_type": "phone",
"answered_by_name": "Caller +1 (509) 714-8831",
"transcription_status": "completed",
"merged": true
},
"formatted_from": "+1 (509) 714-8831",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 51946493348505,
"body": "Request #1255988 \"Voicemail from: Caller +1 (509) ...\" was closed and merged into this request. Last comment in request #1255988:\r\n\r\nVoicemail from +1 (509) 714-8831\nCall Details:\n\nCall from: +1 (509) 714-8831\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13T18:17:13Z\nLocation: Spokane, Washington, United States\nAnswered by: Caller +1 (509) 714-8831\nLength of phone call: 3 minutes, 2 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5f28e06aabb7d6dd7df987d3c9a712b2/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1255988\" target=\"_blank\" rel=\"ticket\">#1255988</a> \"Voicemail from: Caller +1 (509) ...\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1255988\" target=\"_blank\" rel=\"ticket\">#1255988</a>:</p>\n<p dir=\"auto\">Voicemail from +1 (509) 714-8831<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (509) 714-8831<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-13T18:17:13Z<br>\nLocation: Spokane, Washington, United States<br>\nAnswered by: Caller +1 (509) 714-8831<br>\nLength of phone call: 3 minutes, 2 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5f28e06aabb7d6dd7df987d3c9a712b2/twilio/voicemail/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5f28e06aabb7d6dd7df987d3c9a712b2/twilio/voicemail/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-13T21:37:06Z",
"audit_id": 57892934365593,
"metadata": {
"system": {
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {},
"notifications_suppressed_for": [
57891011820057
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}
},
{
"id": 57892947790489,
"type": "Comment",
"author_id": 57892901900953,
"body": " \nI have attached a copy of my purchase of my pump. Please let me know if you need more info. Thank you.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\"><div><img src=\"https://rootglobal.zendesk.com/attachments/token/12FhmLVmiSVxbq8kCKtCABJJ9/?name=IMG_6773.png\" style=\"max-width: 100%;\"></div>I have attached a copy of my purchase of my pump. Please let me know if you need more info. Thank you. </div><div><br><div></div></div></div>",
"plain_body": "I have attached a copy of my purchase of my pump. Please let me know if you need more info. Thank you. ",
"public": true,
"attachments": [],
"audit_id": 57892932254617,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "alyxkelly@gmail.com",
"name": "alyxkelly",
"original_recipients": [
"alyxkelly@gmail.com",
"support+idvee7vz-29ng5@momcozy.zendesk.com"
]
},
"to": {
"name": "momcozy",
"address": "support+idvee7vz-29ng5@momcozy.zendesk.com"
},
"rel": null
}
},
"created_at": "2026-05-13T21:35:42Z",
"metadata": {
"system": {
"message_id": "<CAFLEXY9HixLSNxB4T=bOr1ACvRNX9BOtAj5WcJAqeGWPoggrjw@mail.gmail.com>",
"email_id": "01KRHM8JWR35PJKEXZ9VRMJ5JF",
"raw_email_identifier": "20869961/102eeb19-0195-4819-b9bb-fb76fabc0e2f.eml",
"json_email_identifier": "20869961/102eeb19-0195-4819-b9bb-fb76fabc0e2f.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
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}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57892904181145,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer contacted Momcozy support regarding an issue with one of her M9 breast pumps, which turns on but produces no suction.\n- The problematic pump has been used only about 10 times, and customer confirmed all parts are properly installed with no visible damage.\n- Support agent instructed customer to block the suction hole at the pump motor to verify suction, which customer confirmed was absent.\n- The pump was purchased through AeroFlow using insurance.\n- Momcozy has a specialized warranty team for insurance purchases; customer was asked to provide her email for further assistance.\n- An email was sent to the customer confirming receipt of the issue and requesting proof of purchase (receipt or order confirmation screenshot) from AeroFlow.\n- Customer was advised to respond to the email with purchase verification and await contact from the specialized team within 24 business hours.\n- Current status: Customer understands next steps and will send proof of purchase to proceed with warranty support.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer contacted Momcozy support regarding an issue with one of her M9 breast pumps, which turns on but produces no suction.</li><li>The problematic pump has been used only about 10 times, and customer confirmed all parts are properly installed with no visible damage.</li><li>Support agent instructed customer to block the suction hole at the pump motor to verify suction, which customer confirmed was absent.</li><li>The pump was purchased through AeroFlow using insurance.</li><li>Momcozy has a specialized warranty team for insurance purchases; customer was asked to provide her email for further assistance.</li><li>An email was sent to the customer confirming receipt of the issue and requesting proof of purchase (receipt or order confirmation screenshot) from AeroFlow.</li><li>Customer was advised to respond to the email with purchase verification and await contact from the specialized team within 24 business hours.</li><li>Current status: Customer understands next steps and will send proof of purchase to proceed with warranty support.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer contacted Momcozy support regarding an issue with one of her M9 breast pumps, which turns on but produces no suction. The problematic pump has been used only about 10 times, and customer confirmed all parts are properly installed with no visible damage. Support agent instructed customer to block the suction hole at the pump motor to verify suction, which customer confirmed was absent. The pump was purchased through AeroFlow using insurance. Momcozy has a specialized warranty team for insurance purchases; customer was asked to provide her email for further assistance. An email was sent to the customer confirming receipt of the issue and requesting proof of purchase (receipt or order confirmation screenshot) from AeroFlow. Customer was advised to respond to the email with purchase verification and await contact from the specialized team within 24 business hours. Current status: Customer understands next steps and will send proof of purchase to proceed with warranty support. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57892904180889,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T21:34:18Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57892928501785,
"type": "Comment",
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"body": "#### **Call transcript:**\n\n\n**00:00** **Customer** Hello? Hello?\n**00:04** **Agent** Hello, ma'am. This is from momcozy support team returning your call. You leave us a voice mail, ma'am, in regards of your m 9 breast pump?\n**00:11** **Customer** Okay. Yeah. I did call you.\n**00:14** **Agent** Mhmm. Okay, ma'am. So for this 1, ma'am, can I ask what is the, um, issue that you're encountering with the, uh, m 9 breast pump?\n**00:24** **Customer** 1 of them just stopped working randomly. The pump part stopped the pump. Mm-mm. Oh, okay. Got it.\n**00:33** **Agent** So whenever you were using it, ma'am, it automatically shuts off?\n**00:37** **Customer** I mean, it turns on, but it doesn't pump.\n**00:40** **Agent** Oh, and no suction. Okay. Mhmm. And just to confirm that this is happening to 1 of your pump or both? Just 1.\n**00:51** **Agent** Okay. So have you already checked all of the parts if it's properly installed? No visible damage? Okay.\n**00:59** **Customer** Yeah. And then I've literally only used it, like, 10 times.\n**01:04** **Agent** Okay. And then at the back of your pump motor, ma'am, there is a suction hole. Have you already tried to put your thumb or block that suction hole just to check whether there is still suction from your pump motor?\n**01:17** **Customer** Yeah. There's no suction.\n**01:20** **Agent** Okay. Got it. For this 1, ma'am, can I ask on where did you purchase the breast pump?\n**01:26** **Customer** Um, on is it AeroFlow through my insurance?\n**01:29** **Agent** Okay. Got it. So for this 1, ma'am, since this is a purchase from AeroFlow and to insurance, ma'am, we do have a specialized team within momcozy who will gonna be assisting you for the warranty, ma'am. So I'll be needing your email so that they can easily reach out to you and provide the warranty to you. Can I have your email, ma'am?\n**01:53** **Customer** Yes. It's alyxkelly@gmail.com.\n**02:09** **Agent** Ma'am, so it's alex kelly Yes. A l y x Yes. Then kelly,kelly,@gmail.com. Everything is correct, ma'am? Yes.\n**02:25** **Customer** Oh, okay. Got it. So I will gonna send you,\n**02:29** **Agent** ma'am, an email. Just stay on the line. Okay? Thank you. Okay.\n**03:53** **Agent** So, ma'am, I already sent you an email. Can you check, ma'am, whether you received it? I did get it. K. Got it.\n**04:01** **Agent** So for this 1, ma'am, the email that I sent to you is a confirmation email that we already have your issue in regards of the breast pump that you have. And as on the email, ma'am, it indicates that you will gonna be assisted by our specialized team. So kindly respond, ma'am, to my email, your receipt of purchase from Aeroflow. If you don't have 1, ma'am, kindly respond with the screenshot of your purchase, like your order confirmation from Aeroflow. Once you send it, ma'am, wait for our specialized team to further assist you.\n**04:35** **Agent** If you didn't receive any email, ma'am, within the day, then possible, ma'am, within the time frame of 24 business hours, ma'am. Okay?\n**04:42** **Customer** Okay. So I just respond to this email with my proof of purchase?\n**04:46** **Agent** Yes, ma'am. And then wait for our specialized team. Okay. Thank you so much. Thank you.\n**04:52** **Agent** You're welcome, ma'am, and have a good day, ma'am. Thank you. You too. Bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello? Hello?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, ma'am. This is from momcozy support team returning your call. You leave us a voice mail, ma'am, in regards of your m 9 breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Yeah. I did call you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. So for this 1, ma'am, can I ask what is the, um, issue that you're encountering with the, uh, m 9 breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">1 of them just stopped working randomly. The pump part stopped the pump. Mm-mm. Oh, okay. Got it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So whenever you were using it, ma'am, it automatically shuts off?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I mean, it turns on, but it doesn't pump.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, and no suction. Okay. Mhmm. And just to confirm that this is happening to 1 of your pump or both? Just 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So have you already checked all of the parts if it's properly installed? No visible damage? Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. And then I've literally only used it, like, 10 times.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And then at the back of your pump motor, ma'am, there is a suction hole. Have you already tried to put your thumb or block that suction hole just to check whether there is still suction from your pump motor?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. There's no suction.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it. For this 1, ma'am, can I ask on where did you purchase the breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Um, on is it AeroFlow through my insurance?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it. So for this 1, ma'am, since this is a purchase from AeroFlow and to insurance, ma'am, we do have a specialized team within momcozy who will gonna be assisting you for the warranty, ma'am. So I'll be needing your email so that they can easily reach out to you and provide the warranty to you. Can I have your email, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. It's alyxkelly@gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Ma'am, so it's alex kelly Yes. A l y x Yes. Then kelly,kelly,@gmail.com. Everything is correct, ma'am? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, okay. Got it. So I will gonna send you,</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">ma'am, an email. Just stay on the line. Okay? Thank you. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So, ma'am, I already sent you an email. Can you check, ma'am, whether you received it? I did get it. K. Got it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So for this 1, ma'am, the email that I sent to you is a confirmation email that we already have your issue in regards of the breast pump that you have. And as on the email, ma'am, it indicates that you will gonna be assisted by our specialized team. So kindly respond, ma'am, to my email, your receipt of purchase from Aeroflow. If you don't have 1, ma'am, kindly respond with the screenshot of your purchase, like your order confirmation from Aeroflow. Once you send it, ma'am, wait for our specialized team to further assist you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">If you didn't receive any email, ma'am, within the day, then possible, ma'am, within the time frame of 24 business hours, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So I just respond to this email with my proof of purchase?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. And then wait for our specialized team. Okay. Thank you so much. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You're welcome, ma'am, and have a good day, ma'am. Thank you. You too. Bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (509) 714-8831<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (509) 714-8831<br>\nTime of call: 2026-05-13 21:28:45 UTC<br>\nCalled by: CT-Jona<br>\nLength of phone call: 5 minutes, 16 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA671fb6b3706f75d640118f0f34c60af0/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA671fb6b3706f75d640118f0f34c60af0/twilio/recording</a></p></div>",
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"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nWarm Regards,\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Warm Regards,<br>Momcozy Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\nMomcozy Support Team",
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