更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256717",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1199189",
"description": "This is a follow-up to your previous request #1199189 \"Momcozy Air 1\"\n\nThe pump I received in the mail has now failed. The left pump will not turn on. I’ve had it on the charger for a 1/2 hour and no luck.",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T23:05:45Z",
"updated_at": "2026-05-13T23:05:45Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "add provided -2\nMar 21,2026",
"agents_notes": "add provided -2\nMar 21,2026",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57894249982617",
"type": "Comment",
"created_at": "2026-05-13T23:05:45Z",
"author_id": "56413566407193",
"author_name": "Camille",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1199189 \"Momcozy Air 1\" The pump I received in the mail has now failed. The left pump will not turn on. I’ve had it on the charger for a 1/2 hour and no luck."
}
]
}
翻译 JSON
{
"translated_subject": "回复：来自 Momcozy：您对收到的支持评价如何？请求 #1199189",
"translated_description": "这是针对您之前请求 #1199189 \"Momcozy Air 1\" 的后续跟进\n\n我收到的邮寄过来的吸奶器现在坏了。左侧吸奶器无法开机。我充电了半小时，还是没反应。",
"translated_agents_notes": "已提供补充 -2\n2026年3月21日",
"translated_category_label": "CPI::吸力弱",
"translated_messages": [
{
"conversation_id": "57894249982617",
"created_at": "2026-05-13T23:05:45Z",
"sender_type": "customer",
"author_name": "Camille",
"channel": "web",
"translated_text": "这是针对您之前请求 #1199189 \"Momcozy Air 1\" 的后续跟进。我收到的邮寄过来的吸奶器现在坏了。左侧吸奶器无法开机。我充电了半小时，还是没反应。"
}
],
"chinese_reading_text": "标题：回复：来自 Momcozy：您对收到的支持评价如何？请求 #1199189\n既有分类：CPI::吸力弱\n产品/渠道：milk pump::Momcozy::Air 1 / Agent (web)\n客服备注：已提供补充 -2\n2026年3月21日\n描述：这是针对您之前请求 #1199189 \"Momcozy Air 1\" 的后续跟进。我收到的邮寄过来的吸奶器现在坏了。左侧吸奶器无法开机。我充电了半小时，还是没反应。\n会话详情：\n[2026-05-13 23:05:45] Camille (customer): 这是针对您之前请求 #1199189 \"Momcozy Air 1\" 的后续跟进。我收到的邮寄过来的吸奶器现在坏了。左侧吸奶器无法开机。我充电了半小时，还是没反应。",
"translation_notes": [
"‘no luck’ 译为 ‘没反应’ 以符合电子产品故障语境",
"‘add provided’ 译为 ‘已提供补充’，常用于客服备注记录"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "add provided -2\nMar 21,2026"
},
{
"id": 34154549939865,
"value": "cpi__weak_suction",
"name": "CPI::Weak suction"
}
],
"custom_status_id": 32358758515353,
"ticket_id": 1256717,
"assignee_id": 43365701321497,
"created": "2026-05-13T23:05:45Z",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1199189",
"support_type": "Agent",
"32685292044825": "B2B::Target",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": "add provided -2\nMar 21,2026",
"34154549939865": "CPI::Weak suction",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "add provided -2\nMar 21,2026"
},
{
"id": 34154549939865,
"value": "cpi__weak_suction",
"name": "CPI::Weak suction"
}
],
"ticket": {
"id": 1256717,
"subject": "Re: From Momcozy: How would...",
"description": "This is a follow-up to your previous request #1199189 \"Momcozy Air 1\"\n\nThe pump I received in the mail has now failed. The left pump will not turn on. I’ve had it on the charger for a 1/2 hour and no luck.",
"is_group_public": true,
"status": "open",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1256717.json",
"custom_status_id": 32358758515353,
"brand_id": 32404259465241,
"via_id": 27
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57894249982617,
"type": "Comment",
"author_id": 56413566407193,
"body": "This is a follow-up to your previous request #1199189 \"Momcozy Air 1\"\n\nThe pump I received in the mail has now failed. The left pump will not turn on. I’ve had it on the charger for a 1/2 hour and no luck.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1199189\" target=\"_blank\" rel=\"ticket\">#1199189</a> \"Momcozy Air 1\"</div><div><div><div dir=\"auto\">The pump I received in the mail has now failed. The left pump will not turn on. I’ve had it on the charger for a 1/2 hour and no luck. <div><div dir=\"ltr\"><div><br></div></div></div></div></div><div></div></div><div></div><div><br></div><div><div></div><div><br></div><div><div dir=\"auto\"><div><div dir=\"ltr\"></div><div><br></div></div></div><div><br></div>\n</div>\n</div></div>",
"plain_body": "This is a follow-up to your previous request #1199189 \"Momcozy Air 1\" The pump I received in the mail has now failed. The left pump will not turn on. I’ve had it on the charger for a 1/2 hour and no luck. ",
"public": true,
"attachments": [],
"audit_id": 57894249982489,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {},
"from": {
"ticket_id": 1199189,
"subject": "Momcozy Air 1",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T23:05:45Z",
"metadata": {
"system": {
"message_id": "<CAJQQ3fJOcc7f9d5gm05ySL7hriThXBK8-KbHLn1RTVHYmFKC0w@mail.gmail.com>",
"email_id": "01KRHSDGC7M7H2VRGQQSZKPX1E",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/90588053-d55e-40b5-a597-1696d55e9238.eml",
"json_email_identifier": "20869961/90588053-d55e-40b5-a597-1696d55e9238.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
}
],
"users": [
{
"id": 56413566407193,
"url": "https://rootglobal.zendesk.com/api/v2/users/56413566407193.json",
"name": "Camille",
"email": "camillemcdonald98@gmail.com",
"created_at": "2026-03-27T15:06:05Z",
"updated_at": "2026-04-22T14:12:45Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": "1792523809526824960",
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": "app_690b04fb6db3dcedbd629ff9"
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}