更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256428",
"subject": "Re: Momcozy Re: Call with Caller +1 (857) 251-2418",
"description": "This is a follow-up to your previous request #972861 \"Call with Caller +1 (857) 2...\"\n\nHello,\n\nI am reaching out because the motor on my breast pump is not working again. The pump is not suctioning properly, and I am unable to use it effectively for pumping.\n\nI would appreciate assistance with troubleshooting, repair, or replacement options under the insurance coverage/warranty. Please let me know the next steps and if any additional information is needed from my side.\n\nThank you for your help.\n\nBest,\nMarlin Jimenez",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T20:54:44Z",
"updated_at": "2026-05-13T20:54:44Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "w/receipt nov 20 2025\n\nPump will turns on but immediately shuts off",
"agents_notes": "w/receipt nov 20 2025\n\nPump will turns on but immediately shuts off",
"category_field_id": "34154549939865",
"category_name": "",
"category_value": "",
"category_zh": ""
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57892456454297",
"type": "Comment",
"created_at": "2026-05-13T20:54:44Z",
"author_id": "54510602548889",
"author_name": "Marlin Jimenez",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #972861 \"Call with Caller +1 (857) 2...\" \n\n Hello, \n I am reaching out because the motor on my breast pump is not working again. The pump is not suctioning properly, and I am unable to use it effectively for pumping. \n I would appreciate assistance with troubleshooting, repair, or replacement options under the insurance coverage/warranty. Please let me know the next steps and if any additional information is needed from my side. \n \n \n Thank you for your help. \n \n \n Best,\n\nMarlin Jimenez"
}
]
}
翻译 JSON
{
"translated_subject": "回复：Momcozy 回复：与来电者 +1 (857) 251-2418 的通话",
"translated_description": "这是对您之前的请求 #972861 “与来电者 +1 (857) 2... 的通话”的后续跟进。\n\n您好，\n\n我联系是因为我的吸奶器电机又无法工作了。吸奶器的吸力不正常，我无法有效地进行吸奶。\n\n希望能获得故障排除、维修或保修/保险范围内的更换帮助。请告知我接下来的步骤，以及我是否需要提供任何额外信息。\n\n感谢您的帮助。\n\n此致，\nMarlin Jimenez",
"translated_agents_notes": "附 2025年11月20日收据\n\n吸奶器可以开启但会立即关闭",
"translated_category_label": "",
"translated_messages": [
{
"conversation_id": "57892456454297",
"created_at": "2026-05-13T20:54:44Z",
"sender_type": "customer",
"author_name": "Marlin Jimenez",
"channel": "web",
"translated_text": "这是对您之前的请求 #972861 “与来电者 +1 (857) 2... 的通话”的后续跟进。\n\n您好，\n\n我联系是因为我的吸奶器电机又无法工作了。吸奶器的吸力不正常，我无法有效地进行吸奶。\n\n希望能获得故障排除、维修或保修/保险范围内的更换帮助。请告知我接下来的步骤，以及我是否需要提供任何额外信息。\n\n感谢您的帮助。\n\n此致，\nMarlin Jimenez"
}
],
"chinese_reading_text": "【标题】回复：Momcozy 回复：与来电者 +1 (857) 251-2418 的通话\n【分类】未分类\n【产品/渠道】milk pump::Momcozy::M9 (渠道: Agent/web)\n【客服备注】附 2025年11月20日收据\n\n吸奶器可以开启但会立即关闭\n【描述】这是对您之前的请求 #972861 “与来电者 +1 (857) 2... 的通话”的后续跟进。\n\n您好，\n\n我联系是因为我的吸奶器电机又无法工作了。吸奶器的吸力不正常，我无法有效地进行吸奶。\n\n希望能获得故障排除、维修或保修/保险范围内的更换帮助。请告知我接下来的步骤，以及我是否需要提供任何额外信息。\n\n感谢您的帮助。\n\n此致，\nMarlin Jimenez\n\n【会话详情】\n[2026-05-13 20:54:44] [客户] Marlin Jimenez: 这是对您之前的请求 #972861 “与来电者 +1 (857) 2... 的通话”的后续跟进。\n\n您好，\n\n我联系是因为我的吸奶器电机又无法工作了。吸奶器的吸力不正常，我无法有效地进行吸奶。\n\n希望能获得故障排除、维修或保修/保险范围内的更换帮助。请告知我接下来的步骤，以及我是否需要提供任何额外信息。\n\n感谢您的帮助。\n\n此致，\nMarlin Jimenez",
"translation_notes": [
"原文中的 'insurance coverage/warranty' 翻译为 '保修/保险范围'。",
"保留了所有电话号码和工单 ID。"
]
}
ticket_raw_json
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"custom_status_id": 32358758515353,
"ticket_id": 1256428,
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"created": "2026-05-13T20:54:44Z",
"subject": "Re: Momcozy Re: Call with Caller +1 (857) 251-2418",
"support_type": "Agent",
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"34154549939865": "",
"34154710239001": null,
"fields": [
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{
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"value": "w/receipt nov 20 2025\n\nPump will turns on but immediately shuts off"
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{
"id": 34154549939865,
"value": ""
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"ticket": {
"id": 1256428,
"subject": "Re: Momcozy Re: Call with C...",
"description": "This is a follow-up to your previous request #972861 \"Call with Caller +1 (857) 2...\"\n\nHello,\n\nI am reaching out because the motor on my breast pump is not working again. The pump is not suctioning properly, and I am unable to use it effectively for pumping.\n\nI would appreciate assistance with troubleshooting, repair, or replacement options under the insurance coverage/warranty. Please let me know the next steps and if any additional information is needed from my side.\n\n\nThank you for your help.\n\n\nBest,\nMarlin Jimenez",
"is_group_public": true,
"status": "open",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1256428.json",
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"brand_id": 32404259465241,
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}
}
conversation_raw_json
{
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"type": "Comment",
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"body": "This is a follow-up to your previous request #972861 \"Call with Caller +1 (857) 2...\"\n\nHello,\n\nI am reaching out because the motor on my breast pump is not working again. The pump is not suctioning properly, and I am unable to use it effectively for pumping.\n\nI would appreciate assistance with troubleshooting, repair, or replacement options under the insurance coverage/warranty. Please let me know the next steps and if any additional information is needed from my side.\n\nThank you for your help.\n\nBest,\nMarlin Jimenez",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/972861\" target=\"_blank\" rel=\"ticket\">#972861</a> \"Call with Caller +1 (857) 2...\"</div><div dir=\"auto\"><div style=\"font-size: inherit;\"><div style=\"font-size: inherit;\">\n\n<p dir=\"auto\">Hello,</p>\n<p dir=\"auto\">I am reaching out because the motor on my breast pump is not working again. The pump is not suctioning properly, and I am unable to use it effectively for pumping.</p>\n<p dir=\"auto\">I would appreciate assistance with troubleshooting, repair, or replacement options under the insurance coverage/warranty. Please let me know the next steps and if any additional information is needed from my side.</p>\n<p dir=\"auto\"><br></p>\n<p dir=\"auto\">Thank you for your help.</p>\n<p dir=\"auto\"><br></p>\n<p dir=\"auto\">Best,<br>\nMarlin Jimenez</p>\n\n</div></div><br></div><div><br><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #972861 \"Call with Caller +1 (857) 2...\" \n\n Hello, \n I am reaching out because the motor on my breast pump is not working again. The pump is not suctioning properly, and I am unable to use it effectively for pumping. \n I would appreciate assistance with troubleshooting, repair, or replacement options under the insurance coverage/warranty. Please let me know the next steps and if any additional information is needed from my side. \n \n \n Thank you for your help. \n \n \n Best,\n\nMarlin Jimenez",
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"channel": "voice"
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},
"created_at": "2026-05-13T20:54:44Z",
"metadata": {
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"message_id": "<CAJ-o=+4dKuQqQ830fkuB6uc8nk3U1AiZBJKNaxpSwuF0GdSUQg@mail.gmail.com>",
"email_id": "01KRHHXKZ35WD4DA5P9TYGVCKC",
"raw_email_identifier": "20869961/45735247-c224-44f5-9d69-ce79bd81e576.eml",
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"name": "Marlin Jimenez",
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"created_at": "2026-01-23T07:05:14Z",
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