提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256426",
"subject": "Call with Caller +1 (760) 809-8252",
"description": "Call from: +1 (760) 809-8252\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 8:53:38 PM UTC",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T20:54:06Z",
"updated_at": "2026-05-13T20:59:46Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Issue Details: 2* unable to charge | unable to power on",
"agents_notes": "Issue Details: 2* unable to charge | unable to power on",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to charge",
"category_value": "cpi__unable_to_charge",
"category_zh": "无法充电"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57892499137177",
"type": "Comment",
"created_at": "2026-05-13T20:59:46Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: IB\n \nIssue Details: 1* unable to charge | unable to power on\n \nResolution Offered: advise to send us an email along with order number, short video of the issue , mailing info and ticket number\n \nCustomer Responses: Agreed\n \nFollow-up Actions: None\n \nEscalation Details: N/A"
},
{
"conversation_id": "57892505420953",
"type": "Comment",
"created_at": "2026-05-13T20:59:38Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer Sarah called Momcozy support regarding a breast pump (model BP223/M9) purchased from the official Momcozy Amazon store. Issue: One of two pumps is not charging or turning on, despite trying different chargers and outlets; the other pump works fine. The representative confirmed the product details and eligibility under a 1-year warranty since purchased through the official Momcozy Amazon store. Customer was instructed to email support@momcozy.com with a 5-10 second video showing the charging issue, the Amazon order number, a scanned QR code from the motor for the serial number, and full shipping information (name, address, contact number). A support ticket number (12564226) was provided for inclusion in the email subject line to streamline the case handling. No troubleshooting beyond testing different chargers/outlets was successful. Customer accepted instructions and confirmed understanding of the required email content and ticket number. Current status: Awaiting customer's email submission for after-sales solution processing under warranty. No resolution yet; next step is Momcozy’s review upon receiving the customer’s email with required evidence and details. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892498709017",
"type": "Comment",
"created_at": "2026-05-13T20:59:34Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:03AgentThank you very much for calling momcozy. This is Matt. How can I help you today?00:08CustomerHi. My name is Sarah. I'm just calling regarding a momcozy pump that I purchased on Amazon. It Mhmm. Is not 1 of the pumps does no longer charges.00:22CustomerSo I just wanted to call and see00:24AgentOh, okay.00:24CustomerThere's any, like, troubleshooting things I can do for it because I only ever used it, like, 1 round. I never it never charged. And then when I tried to charge it, 1 of the pumps charged and the other 1 never turned back on.00:35AgentMhmm. So both of your pumps, ma'am, is having an having an issue. 1 of them is not charging and the other 1 is not turning on. Is that correct?00:44CustomerNo. No. But 1 pump is perfectly fine. It's the 1 of them is not not charging, so not turning on. The other pump is working.00:52AgentOh, okay. Okay, ma'am. I understand. What did you also try to use a different charger, ma'am, or outlet and see if the indicator lights is showing?01:06CustomerI can try again. When I I tried a few different outlets and chargers, and I wasn't having any luck. But let me try again right now and see if anything Uh-huh. Like Okay. I just plugged it in with a different charger, and I don't see any lights on the on the top.02:20CustomerLike, in the little circle where it shows the charging bars on the 1 that does charge, I don't see anything on this 1.02:27AgentI don't see any I understand, ma'am, and I'm really sorry for the inconvenience. Could you please tell me, ma'am, what is the model of your breast pump?02:38CustomerThis is the model number B P 2 2 3.02:46AgentB P 2 2 3. So that should be M 9. And you are from United States, ma'am?02:55CustomerYes. Correct.02:57AgentMhmm. Okay. So thank you very much, ma'am, for providing all the information. Oh, sorry. Just to clarify, though, you purchased this through Amazon in our official store, ma'am?03:11CustomerYes. Through the momcozy store on Amazon.03:14AgentOkay. So no worries, ma'am. We have a 1 year warranty. Just kindly send us an email along with this information, ma'am, to proceed with the after sales solution. Okay?03:24AgentI will be giving you a ticket number as well so you don't need to repeat yourself in the email. Just kindly put all this information. Okay? First, ma'am, is a short video showing that it's not charging. At least 5 to 10 seconds, that is good enough.03:38AgentAnd then, ma'am, the order number from Amazon, there is a small QR code, ma'am, at the motor. You are going to scan it to get the serial number. We will need that as well. And then your shipping address shipping information, that is your full name, mailing address, and contact number, ma'am, so we can proceed for shipment. And Okay.03:58AgentJust let me know, ma'am, when you are ready for the ticket number.04:02CustomerOkay. I'm ready for it.04:07AgentOkay. That is 12564226.04:13Customer12564. And then what was it?04:18Agent26, ma'am.04:20Customer26. Okay. So this whole number is 1256426?04:26AgentYes, ma'am. That is correct. Our email, ma'am, is support@ma'amcozy.com. Just kindly put the ticket number, ma'am, in the subject line. Okay?04:36CustomerOkay. Ticket number in the subject line. And then the other information I include is the video, the QR code, and the my information. Right? My mailing address04:48Agentand and your number. As order number, ma'am, from Amazon.04:53CustomerOh, order number. Okay. Okay. Got it. Thank you so much.04:59AgentThank you very much, ma'am. Have a good day. Bye bye.05:02CustomerThank you. You too. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892498305817",
"type": "VoiceComment",
"created_at": "2026-05-13T20:59:19Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (760) 809-8252\nCall Details:\n\nCall from: +1 (760) 809-8252\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 20:53:38 UTC\nLocation: Encinitas, California, United States\nAnswered by: CT-Matthew\nLength of phone call: 5 minutes, 40 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAba43caf5f2e856c0f5e3cdab3eedfc22/twilio/call/recording"
},
{
"conversation_id": "57892473928217",
"type": "Comment",
"created_at": "2026-05-13T20:54:06Z",
"author_id": "57164607885977",
"author_name": "Caller +1 (760) 809-8252",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (760) 809-8252\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 8:53:38 PM UTC"
}
]
}
conversation_raw_json
{
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{
"id": 57892499137177,
"type": "Comment",
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"body": "Customer Communications: IB\n\nIssue Details: 1* unable to charge | unable to power on\n\nResolution Offered: advise to send us an email along with order number, short video of the issue , mailing info and ticket number\n\nCustomer Responses: Agreed\n\nFollow-up Actions: None\n\nEscalation Details: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: IB<br> <br>Issue Details: 1* unable to charge | unable to power on<br> <br>Resolution Offered: advise to send us an email along with order number, short video of the issue , mailing info and ticket number<br> <br>Customer Responses: Agreed<br> <br>Follow-up Actions: None<br> <br>Escalation Details: N/A<br></div>",
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"created_at": "2026-05-13T20:59:46Z",
"metadata": {
"system": {
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"location": "Naga, 05, Philippines",
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{
"id": 57892505420953,
"type": "Comment",
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"body": "#### **Call summary:**\n\n\n- Customer Sarah called Momcozy support regarding a breast pump (model BP223/M9) purchased from the official Momcozy Amazon store.\n- Issue: One of two pumps is not charging or turning on, despite trying different chargers and outlets; the other pump works fine.\n- The representative confirmed the product details and eligibility under a 1-year warranty since purchased through the official Momcozy Amazon store.\n- Customer was instructed to email support@momcozy.com with a 5-10 second video showing the charging issue, the Amazon order number, a scanned QR code from the motor for the serial number, and full shipping information (name, address, contact number).\n- A support ticket number (12564226) was provided for inclusion in the email subject line to streamline the case handling.\n- No troubleshooting beyond testing different chargers/outlets was successful.\n- Customer accepted instructions and confirmed understanding of the required email content and ticket number.\n- Current status: Awaiting customer's email submission for after-sales solution processing under warranty.\n- No resolution yet; next step is Momcozy’s review upon receiving the customer’s email with required evidence and details.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Sarah called Momcozy support regarding a breast pump (model BP223/M9) purchased from the official Momcozy Amazon store.</li><li>Issue: One of two pumps is not charging or turning on, despite trying different chargers and outlets; the other pump works fine.</li><li>The representative confirmed the product details and eligibility under a 1-year warranty since purchased through the official Momcozy Amazon store.</li><li>Customer was instructed to email support@momcozy.com with a 5-10 second video showing the charging issue, the Amazon order number, a scanned QR code from the motor for the serial number, and full shipping information (name, address, contact number).</li><li>A support ticket number (12564226) was provided for inclusion in the email subject line to streamline the case handling.</li><li>No troubleshooting beyond testing different chargers/outlets was successful.</li><li>Customer accepted instructions and confirmed understanding of the required email content and ticket number.</li><li>Current status: Awaiting customer's email submission for after-sales solution processing under warranty.</li><li>No resolution yet; next step is Momcozy’s review upon receiving the customer’s email with required evidence and details.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Sarah called Momcozy support regarding a breast pump (model BP223/M9) purchased from the official Momcozy Amazon store. Issue: One of two pumps is not charging or turning on, despite trying different chargers and outlets; the other pump works fine. The representative confirmed the product details and eligibility under a 1-year warranty since purchased through the official Momcozy Amazon store. Customer was instructed to email support@momcozy.com with a 5-10 second video showing the charging issue, the Amazon order number, a scanned QR code from the motor for the serial number, and full shipping information (name, address, contact number). A support ticket number (12564226) was provided for inclusion in the email subject line to streamline the case handling. No troubleshooting beyond testing different chargers/outlets was successful. Customer accepted instructions and confirmed understanding of the required email content and ticket number. Current status: Awaiting customer's email submission for after-sales solution processing under warranty. No resolution yet; next step is Momcozy’s review upon receiving the customer’s email with required evidence and details. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"created_at": "2026-05-13T20:59:38Z",
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{
"id": 57892498709017,
"type": "Comment",
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"body": "#### **Call transcript:**\n\n\n**00:03** **Agent** Thank you very much for calling momcozy. This is Matt. How can I help you today?\n**00:08** **Customer** Hi. My name is Sarah. I'm just calling regarding a momcozy pump that I purchased on Amazon. It Mhmm. Is not 1 of the pumps does no longer charges.\n**00:22** **Customer** So I just wanted to call and see\n**00:24** **Agent** Oh, okay.\n**00:24** **Customer** There's any, like, troubleshooting things I can do for it because I only ever used it, like, 1 round. I never it never charged. And then when I tried to charge it, 1 of the pumps charged and the other 1 never turned back on.\n**00:35** **Agent** Mhmm. So both of your pumps, ma'am, is having an having an issue. 1 of them is not charging and the other 1 is not turning on. Is that correct?\n**00:44** **Customer** No. No. But 1 pump is perfectly fine. It's the 1 of them is not not charging, so not turning on. The other pump is working.\n**00:52** **Agent** Oh, okay. Okay, ma'am. I understand. What did you also try to use a different charger, ma'am, or outlet and see if the indicator lights is showing?\n**01:06** **Customer** I can try again. When I I tried a few different outlets and chargers, and I wasn't having any luck. But let me try again right now and see if anything Uh-huh. Like Okay. I just plugged it in with a different charger, and I don't see any lights on the on the top.\n**02:20** **Customer** Like, in the little circle where it shows the charging bars on the 1 that does charge, I don't see anything on this 1.\n**02:27** **Agent** I don't see any I understand, ma'am, and I'm really sorry for the inconvenience. Could you please tell me, ma'am, what is the model of your breast pump?\n**02:38** **Customer** This is the model number B P 2 2 3.\n**02:46** **Agent** B P 2 2 3. So that should be M 9. And you are from United States, ma'am?\n**02:55** **Customer** Yes. Correct.\n**02:57** **Agent** Mhmm. Okay. So thank you very much, ma'am, for providing all the information. Oh, sorry. Just to clarify, though, you purchased this through Amazon in our official store, ma'am?\n**03:11** **Customer** Yes. Through the momcozy store on Amazon.\n**03:14** **Agent** Okay. So no worries, ma'am. We have a 1 year warranty. Just kindly send us an email along with this information, ma'am, to proceed with the after sales solution. Okay?\n**03:24** **Agent** I will be giving you a ticket number as well so you don't need to repeat yourself in the email. Just kindly put all this information. Okay? First, ma'am, is a short video showing that it's not charging. At least 5 to 10 seconds, that is good enough.\n**03:38** **Agent** And then, ma'am, the order number from Amazon, there is a small QR code, ma'am, at the motor. You are going to scan it to get the serial number. We will need that as well. And then your shipping address shipping information, that is your full name, mailing address, and contact number, ma'am, so we can proceed for shipment. And Okay.\n**03:58** **Agent** Just let me know, ma'am, when you are ready for the ticket number.\n**04:02** **Customer** Okay. I'm ready for it.\n**04:07** **Agent** Okay. That is 12564226.\n**04:13** **Customer** 12564. And then what was it?\n**04:18** **Agent** 26, ma'am.\n**04:20** **Customer** 26. Okay. So this whole number is 1256426?\n**04:26** **Agent** Yes, ma'am. That is correct. Our email, ma'am, is support@ma'amcozy.com. Just kindly put the ticket number, ma'am, in the subject line. Okay?\n**04:36** **Customer** Okay. Ticket number in the subject line. And then the other information I include is the video, the QR code, and the my information. Right? My mailing address\n**04:48** **Agent** and and your number. As order number, ma'am, from Amazon.\n**04:53** **Customer** Oh, order number. Okay. Okay. Got it. Thank you so much.\n**04:59** **Agent** Thank you very much, ma'am. Have a good day. Bye bye.\n**05:02** **Customer** Thank you. You too. Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you very much for calling momcozy. This is Matt. How can I help you today?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Sarah. I'm just calling regarding a momcozy pump that I purchased on Amazon. It Mhmm. Is not 1 of the pumps does no longer charges.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So I just wanted to call and see</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">There's any, like, troubleshooting things I can do for it because I only ever used it, like, 1 round. I never it never charged. And then when I tried to charge it, 1 of the pumps charged and the other 1 never turned back on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. So both of your pumps, ma'am, is having an having an issue. 1 of them is not charging and the other 1 is not turning on. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. No. But 1 pump is perfectly fine. It's the 1 of them is not not charging, so not turning on. The other pump is working.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, okay. Okay, ma'am. I understand. What did you also try to use a different charger, ma'am, or outlet and see if the indicator lights is showing?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I can try again. When I I tried a few different outlets and chargers, and I wasn't having any luck. But let me try again right now and see if anything Uh-huh. Like Okay. I just plugged it in with a different charger, and I don't see any lights on the on the top.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Like, in the little circle where it shows the charging bars on the 1 that does charge, I don't see anything on this 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I don't see any I understand, ma'am, and I'm really sorry for the inconvenience. Could you please tell me, ma'am, what is the model of your breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">This is the model number B P 2 2 3.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">B P 2 2 3. So that should be M 9. And you are from United States, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. So thank you very much, ma'am, for providing all the information. Oh, sorry. Just to clarify, though, you purchased this through Amazon in our official store, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Through the momcozy store on Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So no worries, ma'am. We have a 1 year warranty. Just kindly send us an email along with this information, ma'am, to proceed with the after sales solution. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I will be giving you a ticket number as well so you don't need to repeat yourself in the email. Just kindly put all this information. Okay? First, ma'am, is a short video showing that it's not charging. At least 5 to 10 seconds, that is good enough.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And then, ma'am, the order number from Amazon, there is a small QR code, ma'am, at the motor. You are going to scan it to get the serial number. We will need that as well. And then your shipping address shipping information, that is your full name, mailing address, and contact number, ma'am, so we can proceed for shipment. And Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Just let me know, ma'am, when you are ready for the ticket number.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I'm ready for it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. That is 12564226.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">12564. And then what was it?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">26, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">26. Okay. So this whole number is 1256426?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. That is correct. Our email, ma'am, is support@ma'amcozy.com. Just kindly put the ticket number, ma'am, in the subject line. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Ticket number in the subject line. And then the other information I include is the video, the QR code, and the my information. Right? My mailing address</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">and and your number. As order number, ma'am, from Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, order number. Okay. Okay. Got it. Thank you so much.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you very much, ma'am. Have a good day. Bye bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. You too. Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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