提取后的分类输入 JSON
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"subject": "Re: Momcozy Re: Call with Caller +1 (318) 451-2181",
"description": "This is a follow-up to your previous request #1111851 \"Call with Caller +1 (318) 4...\"\n\nI am reaching out again with my broken Momcozy m9 part . I got these replacements form you guys and the part has broke again . I need this replaced ASAP. I work 12 hour shifts as a nurse and this is my primary pump for work \nSent from my iPhone",
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"text": "I am reaching out again with my broken Momcozy m9 part . I got these replacements form you guys and the part has broke again . I need this replaced ASAP. I work 12 hour shifts as a nurse and this is my primary pump for work \n Sent from my iPhone \n On Mar 19, 2026, at 8:13 AM, Lexi Fowler wrote:\n\n UDI/SN : M9BP269NRD02507012CEC0G57WFN11330 Proof of purchase : \n 1. I received my pumps in Jan and use them for roughly 3-4pumping session a day \n 2. I hand wash all pump parts after each use with Dawn dish soap and allow to air dry \n 3. When not being used I store the pumps in their case \n 4. Both parts broke . The first one broke all prongs about a 1.5 months of having the pumps I have already trashed that one since it did not work . This is the other part that broke recently allowing me not to be able to use it either . So now I have no flange that can be used Full name: Alexis Fowler Stokes Street address: 361 Harper rd City: Hineston State: Louisiana Country: USA Zip: 71438 Contact number : 318-451-2181 Broken parts: 2 \n \n \n On Mar 19, 2026, at 1:19 AM, Della (momcozy) wrote:\n\n \n \n \n\n \n \n\n \n Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, could you kindly share the following information with us?\n✨️ A proof of purchase—such as a receipt, order confirmation, or packing slip—that shows the item model and order date.\n✨️ Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this). If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nTo help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n \nTo assist our investigation, please share:\n💡 How long have you been using the accessories since receiving them\n🧼 Your cleaning routine (frequency, method, and products used)\n🧽 Your sterilization habits (frequency, method, and equipment)\n🧰 How you typically store the parts when not in use\n💟️ Photos of the damaged areas, if possible\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nAfter confirmation, we will arrange a replacement for you. Please provide the information in the following format:\nFull Name:\nStreet Address:\nCity:\nState:\nCountry:\nZIP Code:\nContact Number:\nNumber of broken part(s): 1 or 2?\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products.\n \nThank you for trusting us with this matter—we're committed to making things right for you. ❤️\n \nBest regards,\nMomcozy Customer Support Team\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On March 18, 2026 at 1:36:03 PM UTC, Matt support@momcozy.zendesk.com wrote:\n \n Hello,\n \nGood day!\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\n \nMomcozy Support Team\n \n \n\n[44N6EM-J5GLJ]"
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"body": "I am reaching out again with my broken Momcozy m9 part . I got these replacements form you guys and the part has broke again . I need this replaced ASAP. I work 12 hour shifts as a nurse and this is my primary pump for work \n\nSent from my iPhone\n\n\n\n> On Mar 19, 2026, at 8:13 AM, Lexi Fowler <lexifowler20@aol.com> wrote:\n\n> UDI/SN : M9BP269NRD02507012CEC0G57WFN11330\n> Proof of purchase :\n> <image3.png>\n>\n>\n> 1. I received my pumps in Jan and use them for roughly 3-4pumping session a day\n>\n>\n>\n> 2. I hand wash all pump parts after each use with Dawn dish soap and allow to air dry\n>\n>\n>\n> 3. When not being used I store the pumps in their case\n>\n>\n>\n> 4. Both parts broke . The first one broke all prongs about a 1.5 months of having the pumps I have already trashed that one since it did not work . This is the other part that broke recently allowing me not to be able to use it either . So now I have no flange that can be used\n> <image1.jpeg>\n>\n> Full name: Alexis Fowler Stokes\n>\n> Street address: 361 Harper rd\n>\n> City: Hineston\n>\n> State: Louisiana\n>\n> Country: USA\n>\n> Zip: 71438\n>\n> Contact number : 318-451-2181\n>\n> Broken parts: 2\n>\n>\n>\n>\n>\n>\n>\n> > On Mar 19, 2026, at 1:19 AM, Della (momcozy) <support@momcozy.zendesk.com> wrote:\n>\n> > \n> >\n> > Hello,\n> >\n> > Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n> >\n> > **To better analyze the issue you're experiencing, could you kindly share the following information with us?**\n> > **✨️** **A proof of purchase****—such as a receipt, order confirmation, or packing slip—****that shows the item model and order date.**\n> > **✨️** **Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this).** **If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n> >\n> > To help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n> >\n> > **To assist our investigation, please share:**\n> > 💡 How long have you been using the accessories since receiving them\n> > 🧼 Your cleaning routine (frequency, method, and products used)\n> > 🧽 Your sterilization habits (frequency, method, and equipment)\n> > 🧰 How you typically store the parts when not in use\n> > **💟️ Photos of the damaged areas, if possible**\n> >\n> > Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n> >\n> > After confirmation, we will arrange a replacement for you. Please provide the information in the following format:\n> > **Full Name:**\n> > **Street Address:**\n> > **City:**\n> > **State:**\n> > **Country:**\n> > **ZIP Code:**\n> > **Contact Number:**\n> > **Number of broken part(s): 1 or 2?**\n> >\n> > We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products.\n> >\n> > Thank you for trusting us with this matter—we're committed to making things right for you. ❤️\n> >\n> > Best regards,\n> > Momcozy Customer Support Team\n> >\n> >\n> >\n> > This email is a service from Momcozy. Delivered by Zendesk\n> >\n> >\n> > On March 18, 2026 at 1:36:03 PM UTC, Matt support@momcozy.zendesk.com wrote:\n> >\n> > > Hello,\n> > >\n> > > Good day!\n> > >\n> > > We hope this message finds you well.\n> > >\n> > > We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n> > >\n> > > To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n> > >\n> > > Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n> > >\n> > > Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n> > >\n> > > Warm Regards,\n> > >\n> > > Momcozy Support Team\n> >\n> > [44N6EM-J5GLJ]",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">I am reaching out again with my broken Momcozy m9 part . I got these replacements form you guys and the part has broke again . I need this replaced ASAP. I work 12 hour shifts as a nurse and this is my primary pump for work <img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/NSt2EnReHYmvw0fo0eXEF0vrw/?name=image0.jpeg\"><br><div dir=\"ltr\">Sent from my iPhone</div><div dir=\"ltr\"><br><blockquote>On Mar 19, 2026, at 8:13 AM, Lexi Fowler <lexifowler20@aol.com> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\">UDI/SN : M9BP269NRD02507012CEC0G57WFN11330<div>Proof of purchase : <div><image3.png></div><br><div>1. I received my pumps in Jan and use them for roughly 3-4pumping session a day</div><div><br><div dir=\"ltr\">2. I hand wash all pump parts after each use with Dawn dish soap and allow to air dry</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">3. When not being used I store the pumps in their case </div><div dir=\"ltr\"><br></div><div dir=\"ltr\">4. Both parts broke . The first one broke all prongs about a 1.5 months of having the pumps I have already trashed that one since it did not work . This is the other part that broke recently allowing me not to be able to use it either . So now I have no flange that can be used <div><image1.jpeg></div></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">Full name: Alexis Fowler Stokes</span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">Street address: 361 Harper rd</span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">City: Hineston </span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">State: Louisiana </span></div><div dir=\"ltr\"></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">Country: USA</span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">Zip: 71438</span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">Contact number : 318-451-2181</span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\">Broken parts: 2 </span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\"><br></span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\"><br></span></div><div dir=\"ltr\"><span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\"><br></span></div><div dir=\"ltr\"><blockquote>On Mar 19, 2026, at 1:19 AM, Della (momcozy) <support@momcozy.zendesk.com> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\">\n \n \n\n \n \n\n <div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n <div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br> <br><span style=\"background-color: rgb(150,15,212); color: rgb(255,255,255);\"><strong>To better analyze the issue you're experiencing, could you kindly share the following information with us?</strong></span><br><strong>✨️ </strong><span style=\"color: rgb(1,135,71);\"><strong>A proof of purchase</strong></span><strong>—such as a receipt, order confirmation, or packing slip—</strong><span style=\"color: rgb(199,40,9);\"><strong>that shows the item model and order date.</strong></span><br><strong>✨️ </strong><span style=\"color: rgb(1,135,71);\"><strong>Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this).</strong></span><strong> </strong><span style=\"color: rgb(188,90,16);\"><strong>If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong></span><br> <br>To help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.<br> <br><strong>To assist our investigation, please share:</strong><br>💡 How long have you been using the accessories since receiving them<br>🧼 Your cleaning routine (frequency, method, and products used)<br>🧽 Your sterilization habits (frequency, method, and equipment)<br>🧰 How you typically store the parts when not in use<br><span style=\"color: rgb(9,110,204);\"><strong>💟️ Photos of the damaged areas, if possible</strong></span><br> <br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br> <br>After confirmation, we will arrange a replacement for you. Please provide the information in the following format:<br><span style=\"color: rgb(209,29,181);\"><strong>Full Name:</strong></span><br><span style=\"color: rgb(209,29,181);\"><strong>Street Address:</strong></span><br><span style=\"color: rgb(209,29,181);\"><strong>City:</strong></span><br><span style=\"color: rgb(209,29,181);\"><strong>State:</strong></span><br><span style=\"color: rgb(209,29,181);\"><strong>Country:</strong></span><br><span style=\"color: rgb(209,29,181);\"><strong>ZIP Code:</strong></span><br><span style=\"color: rgb(209,29,181);\"><strong>Contact Number:</strong></span><br><span style=\"color: rgb(209,29,181);\"><strong>Number of broken part(s): 1 or 2?</strong></span><br> <br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products.<br> <br>Thank you for trusting us with this matter—we're committed to making things right for you. ❤️<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n <div>\n <div>On March 18, 2026 at 1:36:03 PM UTC, Matt support@momcozy.zendesk.com wrote:<br></div>\n <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div class=\"zd-comment\" dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Hello,<br> <br>Good day!<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Warm Regards,<br> <br>Momcozy Support Team<br></div></blockquote>\n </div>\n\n<span style=\"color: #FFFFFF;\">[44N6EM-J5GLJ]</span>\n\n<div style=\"display: none;\"> <div> </div></div></div></blockquote></div></div></div></blockquote></div>",
"plain_body": "I am reaching out again with my broken Momcozy m9 part . I got these replacements form you guys and the part has broke again . I need this replaced ASAP. I work 12 hour shifts as a nurse and this is my primary pump for work \n Sent from my iPhone \n On Mar 19, 2026, at 8:13 AM, Lexi Fowler <lexifowler20@aol.com> wrote:\n\n UDI/SN : M9BP269NRD02507012CEC0G57WFN11330 Proof of purchase : <image3.png> \n 1. I received my pumps in Jan and use them for roughly 3-4pumping session a day \n 2. I hand wash all pump parts after each use with Dawn dish soap and allow to air dry \n 3. When not being used I store the pumps in their case \n 4. Both parts broke . The first one broke all prongs about a 1.5 months of having the pumps I have already trashed that one since it did not work . This is the other part that broke recently allowing me not to be able to use it either . So now I have no flange that can be used <image1.jpeg> Full name: Alexis Fowler Stokes Street address: 361 Harper rd City: Hineston State: Louisiana Country: USA Zip: 71438 Contact number : 318-451-2181 Broken parts: 2 \n \n \n On Mar 19, 2026, at 1:19 AM, Della (momcozy) <support@momcozy.zendesk.com> wrote:\n\n \n \n \n\n \n \n\n \n Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, could you kindly share the following information with us?\n✨️ A proof of purchase—such as a receipt, order confirmation, or packing slip—that shows the item model and order date.\n✨️ Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this). If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nTo help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n \nTo assist our investigation, please share:\n💡 How long have you been using the accessories since receiving them\n🧼 Your cleaning routine (frequency, method, and products used)\n🧽 Your sterilization habits (frequency, method, and equipment)\n🧰 How you typically store the parts when not in use\n💟️ Photos of the damaged areas, if possible\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nAfter confirmation, we will arrange a replacement for you. Please provide the information in the following format:\nFull Name:\nStreet Address:\nCity:\nState:\nCountry:\nZIP Code:\nContact Number:\nNumber of broken part(s): 1 or 2?\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products.\n \nThank you for trusting us with this matter—we're committed to making things right for you. ❤️\n \nBest regards,\nMomcozy Customer Support Team\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On March 18, 2026 at 1:36:03 PM UTC, Matt support@momcozy.zendesk.com wrote:\n \n Hello,\n \nGood day!\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\n \nMomcozy Support Team\n \n \n\n[44N6EM-J5GLJ]",
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