提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256353",
"subject": "Call with Caller +1 (361) 244-6329",
"description": "Call from: +1 (361) 244-6329\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 8:20:07 PM UTC",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T20:20:30Z",
"updated_at": "2026-05-13T20:37:26Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Issue Details: tracking info",
"agents_notes": "Issue Details: tracking info",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57892314645785",
"type": "Comment",
"created_at": "2026-05-13T20:37:26Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: IB | \n \nIssue Details: tracking info\n \nResolution Offered: tracking order not available | ask for super visor | take over by TL Daven\n \nCustomer Responses: Agreed\n \nFollow-up Actions: transfer to super visor\n \nEscalation Details: inform that cx will received the tracking information by the next day"
},
{
"conversation_id": "57892239936793",
"type": "Comment",
"created_at": "2026-05-13T20:30:29Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer contacted Momcozy regarding missing tracking information for a replacement order, promised within 24 to 48 business hours. Initial agent (Matt) checked system; tracking info was not yet available but shipment was in process; system would email tracking once available. Customer expressed frustration as over 48 hours had passed since May 11, and she recorded prior calls confirming the timeframe. Agent reiterated no tracking number was currently available, explained estimated shipping times, and offered to escalate. Supervisor (Alex) joined and confirmed warehouse had not yet provided the tracking number, but the replacement was processed. Supervisor assured the tracking number would likely be available by the next day and promised to send it promptly upon receipt. Customer insisted on a timely update and requested to know when to follow up. Supervisor advised tracking info expected the following day and confirmed their name for record keeping. No tracking number was provided during the call; next step: wait until tracking info becomes available, expected within one day. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892268460057",
"type": "Comment",
"created_at": "2026-05-13T20:30:26Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:02AgentThank you for calling momcozy. This is Matt. How can I help you today?00:06CustomerHi. I was supposed to be receiving tracking information. It's been more than 24 to 48 hours since you are sending me a replacement. I have not received any tracking information. I did get a email on the day that when I ended the call with a lady.00:23CustomerHer name is Gold. So I'm wondering where is my tracking information. She said I was supposed to get it within 24 to 48 hours. It's been more than that.00:34AgentOkay, ma'am. Just give me a minute. Okay?00:38CustomerOkay. Thank you. Hello?02:17AgentYes, ma'am. I'm still here, ma'am. I'm checking the conversation that you have with me. You.02:23CustomerMhmm.02:44AgentOkay, ma'am. Thank you very much for patiently waiting, ma'am. For the tracking information, ma'am, it's still not available, but it's already been in process of the shipment, ma'am. No worries on that. Our system will automatically send you, ma'am, the tracking information, ma'am, through the email that you provided.03:04CustomerYes. But they said I was supposed to receive it within 20 to 48 hours. And if I happen to call y'all guys, it's been more than that, sir.03:13AgentThat is 24 to 48 business hours, ma'am.03:21CustomerYeah. Exactly. And yeah. Exactly. And I talked to this lady, let's see, May 11.03:29CustomerToday is May 13.03:33AgentOkay. Let me just verify that 1, ma'am.03:35CustomerAnd I even have and I even have the call recorded.03:40AgentMhmm. Yes, ma'am. Just give me a minute. Okay, ma'am. Yes, ma'am.03:59AgentUh, you're supposed to be receiving an email, ma'am, regarding the tracking information, ma'am. But upon checking in our end, ma'am, uh, it's still not showing the tracking information, uh, for your replacement, ma'am, for the Air 1.04:15CustomerOkay. But I need it, sir. I was told I was gonna get it. So where is it? I mean, that's not I mean, I have I have the whole call recorded.04:25CustomerY'all even sent me a recording of my call. So where is my tracking information? I don't wanna hear that. If I need to speak to our supervisor, I will.04:37AgentYes, ma'am. But there is no tracking information at the moment, ma'am. That's why I'm not able to provide to you.04:44CustomerWhy? When it's been more than 20 40 48 hours?04:49AgentThat is just the estimated time, ma'am. But, unfortunately, just like what I said, there is no tracking information in our end, ma'am. So I'm waiting for supervisor. Okay, ma'am. Let me just check if we have a supervisor available.05:10AgentOkay?06:40CustomerHello, ma'am. This is Alex, 1 of supervisor from momcozy. How can I help you?06:45CustomerHi. I was told I was gonna receive my tracking information within 24 to 48 hours, and it's been more than 48 hours. And I need to make sure it's getting sent out to me.06:56CustomerI fully understand for that 1. But, unfortunately, ma'am, tracking number is not yet available, though. Warehouse team is still not providing us the tracking number, but your OTE or your onetime exemption replacement, ma'am, was already been processed, but the tracking number has not yet been provided from them. But no worries, ma'am. I'll just gonna yes, ma'am.07:18CustomerI'll just gonna advise them to provide me the tracking number. And once we have it, we're just gonna send it to you, ma'am. Okay?07:27CustomerSo when do I need to call back? Because I'm not gonna wait a whole week for me to get it. Absolutely not.07:34CustomerFor that 1, ma'am, probably tracking number will gonna be available for tomorrow, ma'am.07:38CustomerOkay. Okay. And what's your name? Is it because I'm I know all the calls are recorded, so I wanna make sure everything is recorded.07:46AgentAlex, ma'am. Okay. Thank you. L e07:51Customerx.07:52AgentAlright.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892260584473",
"type": "VoiceComment",
"created_at": "2026-05-13T20:30:08Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (361) 244-6329\nCall Details:\n\nCall from: +1 (361) 244-6329\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 20:20:07 UTC\nLocation: Corpus christi, Texas, United States\nAnswered by: CT-Matthew\nLength of phone call: 10 minutes\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA778c9f52b8e4b448c300a61a3dc2c88e/twilio/call/recording"
},
{
"conversation_id": "57892169652377",
"type": "Comment",
"created_at": "2026-05-13T20:20:30Z",
"author_id": "57783571604249",
"author_name": "Caller +1 (361) 244-6329",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (361) 244-6329\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 8:20:07 PM UTC"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57892314645785,
"type": "Comment",
"author_id": 34818873586969,
"body": "Customer Communications: IB |\n\nIssue Details: tracking info\n\nResolution Offered: tracking order not available | ask for super visor | take over by TL Daven\n\nCustomer Responses: Agreed\n\nFollow-up Actions: transfer to super visor\n\nEscalation Details: inform that cx will received the tracking information by the next day",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: IB | <br> <br>Issue Details: tracking info<br> <br>Resolution Offered: tracking order not available | ask for super visor | take over by TL Daven<br> <br>Customer Responses: Agreed<br> <br>Follow-up Actions: transfer to super visor<br> <br>Escalation Details: inform that cx will received the tracking information by the next day<br></div>",
"plain_body": "Customer Communications: IB | \n \nIssue Details: tracking info\n \nResolution Offered: tracking order not available | ask for super visor | take over by TL Daven\n \nCustomer Responses: Agreed\n \nFollow-up Actions: transfer to super visor\n \nEscalation Details: inform that cx will received the tracking information by the next day",
"public": false,
"attachments": [],
"audit_id": 57892314645657,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
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"source": {
"from": {},
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},
"created_at": "2026-05-13T20:37:26Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
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{
"id": 57892239936793,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer contacted Momcozy regarding missing tracking information for a replacement order, promised within 24 to 48 business hours.\n- Initial agent (Matt) checked system; tracking info was not yet available but shipment was in process; system would email tracking once available.\n- Customer expressed frustration as over 48 hours had passed since May 11, and she recorded prior calls confirming the timeframe.\n- Agent reiterated no tracking number was currently available, explained estimated shipping times, and offered to escalate.\n- Supervisor (Alex) joined and confirmed warehouse had not yet provided the tracking number, but the replacement was processed.\n- Supervisor assured the tracking number would likely be available by the next day and promised to send it promptly upon receipt.\n- Customer insisted on a timely update and requested to know when to follow up.\n- Supervisor advised tracking info expected the following day and confirmed their name for record keeping.\n- No tracking number was provided during the call; next step: wait until tracking info becomes available, expected within one day.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer contacted Momcozy regarding missing tracking information for a replacement order, promised within 24 to 48 business hours.</li><li>Initial agent (Matt) checked system; tracking info was not yet available but shipment was in process; system would email tracking once available.</li><li>Customer expressed frustration as over 48 hours had passed since May 11, and she recorded prior calls confirming the timeframe.</li><li>Agent reiterated no tracking number was currently available, explained estimated shipping times, and offered to escalate.</li><li>Supervisor (Alex) joined and confirmed warehouse had not yet provided the tracking number, but the replacement was processed.</li><li>Supervisor assured the tracking number would likely be available by the next day and promised to send it promptly upon receipt.</li><li>Customer insisted on a timely update and requested to know when to follow up.</li><li>Supervisor advised tracking info expected the following day and confirmed their name for record keeping.</li><li>No tracking number was provided during the call; next step: wait until tracking info becomes available, expected within one day.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer contacted Momcozy regarding missing tracking information for a replacement order, promised within 24 to 48 business hours. Initial agent (Matt) checked system; tracking info was not yet available but shipment was in process; system would email tracking once available. Customer expressed frustration as over 48 hours had passed since May 11, and she recorded prior calls confirming the timeframe. Agent reiterated no tracking number was currently available, explained estimated shipping times, and offered to escalate. Supervisor (Alex) joined and confirmed warehouse had not yet provided the tracking number, but the replacement was processed. Supervisor assured the tracking number would likely be available by the next day and promised to send it promptly upon receipt. Customer insisted on a timely update and requested to know when to follow up. Supervisor advised tracking info expected the following day and confirmed their name for record keeping. No tracking number was provided during the call; next step: wait until tracking info becomes available, expected within one day. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
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"audit_id": 57892261119769,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T20:30:29Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
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"custom": {}
}
},
{
"id": 57892268460057,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:02** **Agent** Thank you for calling momcozy. This is Matt. How can I help you today?\n**00:06** **Customer** Hi. I was supposed to be receiving tracking information. It's been more than 24 to 48 hours since you are sending me a replacement. I have not received any tracking information. I did get a email on the day that when I ended the call with a lady.\n**00:23** **Customer** Her name is Gold. So I'm wondering where is my tracking information. She said I was supposed to get it within 24 to 48 hours. It's been more than that.\n**00:34** **Agent** Okay, ma'am. Just give me a minute. Okay?\n**00:38** **Customer** Okay. Thank you. Hello?\n**02:17** **Agent** Yes, ma'am. I'm still here, ma'am. I'm checking the conversation that you have with me. You.\n**02:23** **Customer** Mhmm.\n**02:44** **Agent** Okay, ma'am. Thank you very much for patiently waiting, ma'am. For the tracking information, ma'am, it's still not available, but it's already been in process of the shipment, ma'am. No worries on that. Our system will automatically send you, ma'am, the tracking information, ma'am, through the email that you provided.\n**03:04** **Customer** Yes. But they said I was supposed to receive it within 20 to 48 hours. And if I happen to call y'all guys, it's been more than that, sir.\n**03:13** **Agent** That is 24 to 48 business hours, ma'am.\n**03:21** **Customer** Yeah. Exactly. And yeah. Exactly. And I talked to this lady, let's see, May 11.\n**03:29** **Customer** Today is May 13.\n**03:33** **Agent** Okay. Let me just verify that 1, ma'am.\n**03:35** **Customer** And I even have and I even have the call recorded.\n**03:40** **Agent** Mhmm. Yes, ma'am. Just give me a minute. Okay, ma'am. Yes, ma'am.\n**03:59** **Agent** Uh, you're supposed to be receiving an email, ma'am, regarding the tracking information, ma'am. But upon checking in our end, ma'am, uh, it's still not showing the tracking information, uh, for your replacement, ma'am, for the Air 1.\n**04:15** **Customer** Okay. But I need it, sir. I was told I was gonna get it. So where is it? I mean, that's not I mean, I have I have the whole call recorded.\n**04:25** **Customer** Y'all even sent me a recording of my call. So where is my tracking information? I don't wanna hear that. If I need to speak to our supervisor, I will.\n**04:37** **Agent** Yes, ma'am. But there is no tracking information at the moment, ma'am. That's why I'm not able to provide to you.\n**04:44** **Customer** Why? When it's been more than 20 40 48 hours?\n**04:49** **Agent** That is just the estimated time, ma'am. But, unfortunately, just like what I said, there is no tracking information in our end, ma'am. So I'm waiting for supervisor. Okay, ma'am. Let me just check if we have a supervisor available.\n**05:10** **Agent** Okay?\n**06:40** **Customer** Hello, ma'am. This is Alex, 1 of supervisor from momcozy. How can I help you?\n**06:45** **Customer** Hi. I was told I was gonna receive my tracking information within 24 to 48 hours, and it's been more than 48 hours. And I need to make sure it's getting sent out to me.\n**06:56** **Customer** I fully understand for that 1. But, unfortunately, ma'am, tracking number is not yet available, though. Warehouse team is still not providing us the tracking number, but your OTE or your onetime exemption replacement, ma'am, was already been processed, but the tracking number has not yet been provided from them. But no worries, ma'am. I'll just gonna yes, ma'am.\n**07:18** **Customer** I'll just gonna advise them to provide me the tracking number. And once we have it, we're just gonna send it to you, ma'am. Okay?\n**07:27** **Customer** So when do I need to call back? Because I'm not gonna wait a whole week for me to get it. Absolutely not.\n**07:34** **Customer** For that 1, ma'am, probably tracking number will gonna be available for tomorrow, ma'am.\n**07:38** **Customer** Okay. Okay. And what's your name? Is it because I'm I know all the calls are recorded, so I wanna make sure everything is recorded.\n**07:46** **Agent** Alex, ma'am. Okay. Thank you. L e\n**07:51** **Customer** x.\n**07:52** **Agent** Alright.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you for calling momcozy. This is Matt. How can I help you today?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I was supposed to be receiving tracking information. It's been more than 24 to 48 hours since you are sending me a replacement. I have not received any tracking information. I did get a email on the day that when I ended the call with a lady.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Her name is Gold. So I'm wondering where is my tracking information. She said I was supposed to get it within 24 to 48 hours. It's been more than that.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. Just give me a minute. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you. Hello?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. I'm still here, ma'am. I'm checking the conversation that you have with me. You.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. Thank you very much for patiently waiting, ma'am. For the tracking information, ma'am, it's still not available, but it's already been in process of the shipment, ma'am. No worries on that. Our system will automatically send you, ma'am, the tracking information, ma'am, through the email that you provided.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. But they said I was supposed to receive it within 20 to 48 hours. And if I happen to call y'all guys, it's been more than that, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That is 24 to 48 business hours, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Exactly. And yeah. Exactly. And I talked to this lady, let's see, May 11.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Today is May 13.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Let me just verify that 1, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And I even have and I even have the call recorded.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Yes, ma'am. Just give me a minute. Okay, ma'am. Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh, you're supposed to be receiving an email, ma'am, regarding the tracking information, ma'am. But upon checking in our end, ma'am, uh, it's still not showing the tracking information, uh, for your replacement, ma'am, for the Air 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. But I need it, sir. I was told I was gonna get it. So where is it? I mean, that's not I mean, I have I have the whole call recorded.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Y'all even sent me a recording of my call. So where is my tracking information? I don't wanna hear that. If I need to speak to our supervisor, I will.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. But there is no tracking information at the moment, ma'am. That's why I'm not able to provide to you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Why? When it's been more than 20 40 48 hours?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That is just the estimated time, ma'am. But, unfortunately, just like what I said, there is no tracking information in our end, ma'am. So I'm waiting for supervisor. Okay, ma'am. Let me just check if we have a supervisor available.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, ma'am. This is Alex, 1 of supervisor from momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I was told I was gonna receive my tracking information within 24 to 48 hours, and it's been more than 48 hours. And I need to make sure it's getting sent out to me.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I fully understand for that 1. But, unfortunately, ma'am, tracking number is not yet available, though. Warehouse team is still not providing us the tracking number, but your OTE or your onetime exemption replacement, ma'am, was already been processed, but the tracking number has not yet been provided from them. But no worries, ma'am. I'll just gonna yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'll just gonna advise them to provide me the tracking number. And once we have it, we're just gonna send it to you, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So when do I need to call back? Because I'm not gonna wait a whole week for me to get it. Absolutely not.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">For that 1, ma'am, probably tracking number will gonna be available for tomorrow, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay. And what's your name? Is it because I'm I know all the calls are recorded, so I wanna make sure everything is recorded.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alex, ma'am. Okay. Thank you. L e</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">x.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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