提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256340",
"subject": "Voicemail from: Caller +1 (919) 389-3342",
"description": "Call from: +1 (919) 389-3342\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 8:17:34 PM UTC",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T20:18:12Z",
"updated_at": "2026-05-13T22:07:17Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "**routed to vm (outbound call)",
"agents_notes": "**routed to vm (outbound call)",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 5,
"voice": 3
}
},
"messages": [
{
"conversation_id": "57893280818969",
"type": "Comment",
"created_at": "2026-05-13T22:07:17Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n The customer left a voicemail for Momcozy, indicating they were unable to reach a representative. They requested a callback at phone number (619) 848-0676. Alternatively, they provided the email support@ma'amcozy.com for contact. The message was polite and included a closing remark wishing a good day. The main expectation is for Momcozy to return the call or respond via email. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57893329290905",
"type": "Comment",
"created_at": "2026-05-13T22:07:15Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:00AgentBeen forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Good afternoon.00:10AgentThis is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@ma'amcozy.com? Thank you very much, and have a good day. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57893288214937",
"type": "Comment",
"created_at": "2026-05-13T22:07:14Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: OB"
},
{
"conversation_id": "57893311253401",
"type": "VoiceComment",
"created_at": "2026-05-13T22:07:02Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Outbound call to +1 (919) 389-3342\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (919) 389-3342\nTime of call: 2026-05-13 22:06:16 UTC\nCalled by: CT-Matthew\nLength of phone call: 44 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3bcc9d0416355e9d362ddff82eb7d7be/twilio/recording"
},
{
"conversation_id": "57892192594457",
"type": "Comment",
"created_at": "2026-05-13T20:21:16Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer Emily Kimble reached out regarding issues with her m9 Momcozy wearable pump. She reported that the flange parts have broken twice. Emily has already reordered replacement parts but still experienced breakage. She is requesting additional replacement parts to resolve the issue. Contact details provided: Phone (919) 389-3342; Email ejkimble.kimble1@gmail.com. No actions taken yet; customer is seeking assistance for replacement parts. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892179962905",
"type": "Comment",
"created_at": "2026-05-13T20:21:14Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:02CustomerHi. My name is Emily Kimble. Phone number, (919) 389-3342. Email is e j Kimble, kimble,1@gmail.com. I was just calling because I used the m 9 momcozy wearable pump, and my flange parts have broken on 2.00:26CustomerI've reordered parts and have broken twice. So So I was just seeing if I could possibly get some replacements. Thanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892170977689",
"type": "VoiceComment",
"created_at": "2026-05-13T20:21:07Z",
"author_id": "57892166834457",
"author_name": "Caller +1 (919) 389-3342",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (919) 389-3342\nCall Details:\n\nCall from: +1 (919) 389-3342\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 20:17:34 UTC\nLocation: Raleigh, North Carolina, United States\nAnswered by: Caller +1 (919) 389-3342\nLength of phone call: 3 minutes, 31 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5e909e6da10dee4e32e91cbe80a2379f/twilio/voicemail/recording"
},
{
"conversation_id": "57892159912857",
"type": "Comment",
"created_at": "2026-05-13T20:18:12Z",
"author_id": "57892166834457",
"author_name": "Caller +1 (919) 389-3342",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (919) 389-3342\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 8:17:34 PM UTC"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57893280818969,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- The customer left a voicemail for Momcozy, indicating they were unable to reach a representative.\n- They requested a callback at phone number (619) 848-0676.\n- Alternatively, they provided the email support@ma'amcozy.com for contact.\n- The message was polite and included a closing remark wishing a good day.\n- The main expectation is for Momcozy to return the call or respond via email.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>The customer left a voicemail for Momcozy, indicating they were unable to reach a representative.</li><li>They requested a callback at phone number (619) 848-0676.</li><li>Alternatively, they provided the email support@ma'amcozy.com for contact.</li><li>The message was polite and included a closing remark wishing a good day.</li><li>The main expectation is for Momcozy to return the call or respond via email.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n The customer left a voicemail for Momcozy, indicating they were unable to reach a representative. They requested a callback at phone number (619) 848-0676. Alternatively, they provided the email support@ma'amcozy.com for contact. The message was polite and included a closing remark wishing a good day. The main expectation is for Momcozy to return the call or respond via email. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57893280818841,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T22:07:17Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57893329290905,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:00** **Agent** Been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Good afternoon.\n**00:10** **Agent** This is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@ma'amcozy.com? Thank you very much, and have a good day. Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Good afternoon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">This is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@ma'amcozy.com? Thank you very much, and have a good day. Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:00AgentBeen forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Good afternoon.00:10AgentThis is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@ma'amcozy.com? Thank you very much, and have a good day. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57893288275993,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T22:07:15Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57893288214937,
"type": "Comment",
"author_id": 34818873586969,
"body": "Customer Communications: OB",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: OB<br></div>",
"plain_body": "Customer Communications: OB",
"public": false,
"attachments": [],
"audit_id": 57893288214809,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T22:07:14Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57893311253401,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+16198480676",
"to": "+19193893342",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3bcc9d0416355e9d362ddff82eb7d7be/twilio/recording",
"recording_type": "call",
"recorded": true,
"recording_consent_action": null,
"call_id": 57893278180633,
"call_duration": 44,
"answered_by_id": 34818873586969,
"started_at": "2026-05-13T22:06:16Z",
"location": "",
"author_id": 34818873586969,
"public": true,
"brand_id": 32404259465241,
"via_id": 35,
"line_type": "phone",
"answered_by_name": "CT-Matthew",
"transcription_status": "completed"
},
"formatted_from": "+1 (619) 848-0676",
"formatted_to": "+1 (919) 389-3342",
"transcription_visible": false,
"author_id": 34818873586969,
"body": "Outbound call to +1 (919) 389-3342\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (919) 389-3342\nTime of call: 2026-05-13 22:06:16 UTC\nCalled by: CT-Matthew\nLength of phone call: 44 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3bcc9d0416355e9d362ddff82eb7d7be/twilio/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (919) 389-3342<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (919) 389-3342<br>\nTime of call: 2026-05-13 22:06:16 UTC<br>\nCalled by: CT-Matthew<br>\nLength of phone call: 44 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3bcc9d0416355e9d362ddff82eb7d7be/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3bcc9d0416355e9d362ddff82eb7d7be/twilio/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-13T22:07:02Z",
"audit_id": 57893311252761,
"via": {
"channel": "voice",
"source": {
"rel": "outbound",
"from": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
},
"to": {
"formatted_phone": "+1 (919) 389-3342",
"phone": "+19193893342",
"name": "Caller +1 (919) 389-3342"
}
}
},
"metadata": {
"system": {
"client": "",
"ip_address": "",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57892192594457,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer Emily Kimble reached out regarding issues with her m9 Momcozy wearable pump.\n- She reported that the flange parts have broken twice.\n- Emily has already reordered replacement parts but still experienced breakage.\n- She is requesting additional replacement parts to resolve the issue.\n- Contact details provided: Phone\n- (919) 389-3342; Email\n- ejkimble.kimble1@gmail.com.\n- No actions taken yet; customer is seeking assistance for replacement parts.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Emily Kimble reached out regarding issues with her m9 Momcozy wearable pump.</li><li>She reported that the flange parts have broken twice.</li><li>Emily has already reordered replacement parts but still experienced breakage.</li><li>She is requesting additional replacement parts to resolve the issue.</li><li>Contact details provided: Phone</li><li>(919) 389-3342; Email</li><li>ejkimble.kimble1@gmail.com.</li><li>No actions taken yet; customer is seeking assistance for replacement parts.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Emily Kimble reached out regarding issues with her m9 Momcozy wearable pump. She reported that the flange parts have broken twice. Emily has already reordered replacement parts but still experienced breakage. She is requesting additional replacement parts to resolve the issue. Contact details provided: Phone (919) 389-3342; Email ejkimble.kimble1@gmail.com. No actions taken yet; customer is seeking assistance for replacement parts. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57892192593945,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T20:21:16Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57892179962905,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:02** **Customer** Hi. My name is Emily Kimble. Phone number, (919) 389-3342. Email is e j Kimble, kimble,1@gmail.com. I was just calling because I used the m 9 momcozy wearable pump, and my flange parts have broken on 2.\n**00:26** **Customer** I've reordered parts and have broken twice. So So I was just seeing if I could possibly get some replacements. Thanks.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Emily Kimble. Phone number, (919) 389-3342. Email is e j Kimble, kimble,1@gmail.com. I was just calling because I used the m 9 momcozy wearable pump, and my flange parts have broken on 2.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I've reordered parts and have broken twice. So So I was just seeing if I could possibly get some replacements. Thanks.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:02CustomerHi. My name is Emily Kimble. Phone number, (919) 389-3342. Email is e j Kimble, kimble,1@gmail.com. I was just calling because I used the m 9 momcozy wearable pump, and my flange parts have broken on 2.00:26CustomerI've reordered parts and have broken twice. So So I was just seeing if I could possibly get some replacements. Thanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57892179962137,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T20:21:14Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57892170977689,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+19193893342",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5e909e6da10dee4e32e91cbe80a2379f/twilio/voicemail/recording",
"recording_type": "voicemail",
"recorded": true,
"recording_consent_action": null,
"call_id": 57892123777689,
"call_duration": 211,
"answered_by_id": 57892166834457,
"started_at": "2026-05-13T20:17:34Z",
"location": "Raleigh, North Carolina, United States",
"author_id": 57892166834457,
"public": true,
"brand_id": 32404259465241,
"via_id": 33,
"line_type": "phone",
"answered_by_name": "Caller +1 (919) 389-3342",
"transcription_status": "completed"
},
"formatted_from": "+1 (919) 389-3342",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 57892166834457,
"body": "Voicemail from +1 (919) 389-3342\nCall Details:\n\nCall from: +1 (919) 389-3342\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 20:17:34 UTC\nLocation: Raleigh, North Carolina, United States\nAnswered by: Caller +1 (919) 389-3342\nLength of phone call: 3 minutes, 31 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5e909e6da10dee4e32e91cbe80a2379f/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (919) 389-3342\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (919) 389-3342\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-13 20:17:34 UTC\n<br>Location: Raleigh, North Carolina, United States\n<br>Answered by: Caller +1 (919) 389-3342\n<br>Length of phone call: 3 minutes, 31 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5e909e6da10dee4e32e91cbe80a2379f/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5e909e6da10dee4e32e91cbe80a2379f/twilio/voicemail/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-13T20:21:07Z",
"audit_id": 57892170977561,
"via": {
"channel": "voice",
"source": {
"rel": "voicemail",
"from": {
"formatted_phone": "+1 (919) 389-3342",
"phone": "+19193893342",
"name": "Caller +1 (919) 389-3342"
},
"to": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
}
}
},
"metadata": {
"system": {
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"ip_address": ""
},
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}
},
{
"id": 57892159912857,
"type": "Comment",
"author_id": 57892166834457,
"body": "Call from: +1 (919) 389-3342\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 8:17:34 PM UTC",
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