提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256379",
"subject": "Call with Caller +1 (919) 223-7495",
"description": "Call from: +1 (919) 223-7495\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 8:31:40 PM UTC",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T20:31:55Z",
"updated_at": "2026-05-13T20:39:06Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 natural way\nreplacement pump one pump unable to power on\njohannaelking@outlook.com",
"agents_notes": "1 natural way\nreplacement pump one pump unable to power on\njohannaelking@outlook.com",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57892329507609",
"type": "Comment",
"created_at": "2026-05-13T20:39:06Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer received a replacement Momcozy M9 breast pump but only one of the two pumps charges when plugged in. The original purchase was through the customer's insurance, via a website named \"1 Natural Way,\" but the customer was unsure of the exact details initially. The agent confirmed the model and the issue with one motor not charging. The agent informed the customer they would transfer the case to a specialized warranty team for further assistance. The agent requested and verified the customer’s email address (johannaelking@outlook.com) to send confirmation and initiate next steps. The agent had difficulty initially sending the email but eventually confirmed it was received by the customer. The customer was advised to expect contact from the specialized team within 24 business hours for further resolution, including possible replacement or repair arrangements. The call ended with the customer acknowledging the information and no further questions. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892336333465",
"type": "Comment",
"created_at": "2026-05-13T20:39:03Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01AgentHello. Thank you for calling. Can I help you?00:08CustomerSo I had an issue with my momcozy m 9 breast pump, and they had sent a replacement. I just have the replacement today, and when I plugged them both in to charge them, only 1 of them is charging.00:25AgentAlright. So 1 of them, ma'am, it is not charging? Yeah. Alright. I see.00:33AgentAnd we are very, ma'am, sorry for the inconvenience of this once again. As you have mentioned, ma'am, that this is, like, a replacement pump. Right, ma'am? Okay. So for this 1, ma'am, to provide you another warranty for this 1, may I have once again the order number, please?00:56AgentThe order number? Mhmm. I01:03Customerhave the tracking number. Where do I01:05Agentfind the order number again? Like, where did you purchase the product, ma'am?01:14CustomerI initially purchased it from it was through my insurance, and I think let me find the website.01:23AgentOkay. So it is from your insurance. If I may ask them, what is the specific store? Like, is it from Aeroflow Grip Hop?01:34CustomerNo. I'm sorry. I'm trying to find the, uh, the website right now because I can't remember. Uh, it was 1 Natural Way.01:50AgentOkay. 1 natural way. And, again, ma'am, you have the m 9 model of the pump and 1 of the motor. Again, ma'am, that is not charging. So for this 1, ma'am, I have to transfer you once again to our specialized team just like before because they're the 1, ma'am, who gonna provide you the warranty for this pump.02:10AgentFor now, ma'am, for me to be able to connect you with them once again, may I have your email address, please?02:17CustomerJohannaelking@Outlook.com.02:26AgentOkay. So let me just repeat that for you, ma'am. So it is Josh, j o s h a n n a e l k I n g? Yes. Okay.02:48AgentSo for now, ma'am, let me just send you again the confirmation email about this. So kindly wait for them once again for my specialized team to reach out to you within 24 business hours. So just like before, ma'am, they're just gonna get your shipping address and some informations about this pump so they can provide you, ma'am, once again the possible replacement or whatsoever the after resolution for this 1. Okay?03:15CustomerOkay. Thank you.03:17AgentAlrighty, ma'am. And before I let you go, ma'am, could you please confirm it first to me if you did receive my email?03:25CustomerSorry. What?03:28AgentBefore I let you go, ma'am, could you please check first if you did receive my email, ma'am? Oh, yeah. Yeah. Yeah.03:47CustomerI did not. That was johannaelking@Outlook.com.03:57AgentYes, ma'am. I'm still sending the email. Sorry for that. Can you wait for me, ma'am? Oh, yeah.04:02AgentYeah. No problem. That's it. Okay. Thank you so much, ma'am.04:06AgentHow about now, ma'am? I just sent you an email.04:10CustomerOkay. Let me check.04:13AgentOkay. Sorry, ma'am. I think I got your email incorrect. Okay. Sorry, ma'am.04:41AgentBut could you please repeat that for me once again? That Chloe, ma'am?04:45CustomerYeah. Johannaelking@outlook.com.04:58AgentOkay. Got it, ma'am. And you are from United States, ma'am. Correct?05:04CustomerYes, ma'am.05:08AgentOkay. Okay. I think I got your email, ma'am. So kindly wait for me. Yeah.05:14AgentNo problem. Not delivered. Alrighty, ma'am. I just sent you an email right now, ma'am. Could you please check once again?05:50CustomerOh, yep. I got it.05:52AgentLet me hold. Okay. Perfect. And, Lily, is there anything else, ma'am?05:57CustomerNope. I believe that's05:58Agentit. 15. Okay. Thank you so much for your time, ma'am, and we will get back to you within 24 business hours.06:05CustomerOkay. Thank you.06:06AgentText message. Problem. Thank you. Bye. Okay.06:11AgentBye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57892329110041",
"type": "VoiceComment",
"created_at": "2026-05-13T20:38:45Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (919) 223-7495\nCall Details:\n\nCall from: +1 (919) 223-7495\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 20:31:40 UTC\nLocation: Goldsboro, North Carolina, United States\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 4 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9a01dedf2f81c330d09533d767f74f8c/twilio/call/recording"
},
{
"conversation_id": "57892328376473",
"type": "Comment",
"created_at": "2026-05-13T20:38:09Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57892326459417",
"type": "Comment",
"created_at": "2026-05-13T20:36:34Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57892263075225",
"type": "Comment",
"created_at": "2026-05-13T20:31:56Z",
"author_id": "57568538600729",
"author_name": "Caller +1 (919) 223-7495",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (919) 223-7495\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 8:31:40 PM UTC"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57892329507609,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer received a replacement Momcozy M9 breast pump but only one of the two pumps charges when plugged in.\n- The original purchase was through the customer's insurance, via a website named \"1 Natural Way,\" but the customer was unsure of the exact details initially.\n- The agent confirmed the model and the issue with one motor not charging.\n- The agent informed the customer they would transfer the case to a specialized warranty team for further assistance.\n- The agent requested and verified the customer’s email address (johannaelking@outlook.com) to send confirmation and initiate next steps.\n- The agent had difficulty initially sending the email but eventually confirmed it was received by the customer.\n- The customer was advised to expect contact from the specialized team within 24 business hours for further resolution, including possible replacement or repair arrangements.\n- The call ended with the customer acknowledging the information and no further questions.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer received a replacement Momcozy M9 breast pump but only one of the two pumps charges when plugged in.</li><li>The original purchase was through the customer's insurance, via a website named \"1 Natural Way,\" but the customer was unsure of the exact details initially.</li><li>The agent confirmed the model and the issue with one motor not charging.</li><li>The agent informed the customer they would transfer the case to a specialized warranty team for further assistance.</li><li>The agent requested and verified the customer’s email address (johannaelking@outlook.com) to send confirmation and initiate next steps.</li><li>The agent had difficulty initially sending the email but eventually confirmed it was received by the customer.</li><li>The customer was advised to expect contact from the specialized team within 24 business hours for further resolution, including possible replacement or repair arrangements.</li><li>The call ended with the customer acknowledging the information and no further questions.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer received a replacement Momcozy M9 breast pump but only one of the two pumps charges when plugged in. The original purchase was through the customer's insurance, via a website named \"1 Natural Way,\" but the customer was unsure of the exact details initially. The agent confirmed the model and the issue with one motor not charging. The agent informed the customer they would transfer the case to a specialized warranty team for further assistance. The agent requested and verified the customer’s email address (johannaelking@outlook.com) to send confirmation and initiate next steps. The agent had difficulty initially sending the email but eventually confirmed it was received by the customer. The customer was advised to expect contact from the specialized team within 24 business hours for further resolution, including possible replacement or repair arrangements. The call ended with the customer acknowledging the information and no further questions. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"locale": "en",
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"created_at": "2026-05-13T20:39:06Z",
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"ip_address": "127.0.0.6"
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{
"id": 57892336333465,
"type": "Comment",
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"body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Hello. Thank you for calling. Can I help you?\n**00:08** **Customer** So I had an issue with my momcozy m 9 breast pump, and they had sent a replacement. I just have the replacement today, and when I plugged them both in to charge them, only 1 of them is charging.\n**00:25** **Agent** Alright. So 1 of them, ma'am, it is not charging? Yeah. Alright. I see.\n**00:33** **Agent** And we are very, ma'am, sorry for the inconvenience of this once again. As you have mentioned, ma'am, that this is, like, a replacement pump. Right, ma'am? Okay. So for this 1, ma'am, to provide you another warranty for this 1, may I have once again the order number, please?\n**00:56** **Agent** The order number? Mhmm. I\n**01:03** **Customer** have the tracking number. Where do I\n**01:05** **Agent** find the order number again? Like, where did you purchase the product, ma'am?\n**01:14** **Customer** I initially purchased it from it was through my insurance, and I think let me find the website.\n**01:23** **Agent** Okay. So it is from your insurance. If I may ask them, what is the specific store? Like, is it from Aeroflow Grip Hop?\n**01:34** **Customer** No. I'm sorry. I'm trying to find the, uh, the website right now because I can't remember. Uh, it was 1 Natural Way.\n**01:50** **Agent** Okay. 1 natural way. And, again, ma'am, you have the m 9 model of the pump and 1 of the motor. Again, ma'am, that is not charging. So for this 1, ma'am, I have to transfer you once again to our specialized team just like before because they're the 1, ma'am, who gonna provide you the warranty for this pump.\n**02:10** **Agent** For now, ma'am, for me to be able to connect you with them once again, may I have your email address, please?\n**02:17** **Customer** Johannaelking@Outlook.com.\n**02:26** **Agent** Okay. So let me just repeat that for you, ma'am. So it is Josh, j o s h a n n a e l k I n g? Yes. Okay.\n**02:48** **Agent** So for now, ma'am, let me just send you again the confirmation email about this. So kindly wait for them once again for my specialized team to reach out to you within 24 business hours. So just like before, ma'am, they're just gonna get your shipping address and some informations about this pump so they can provide you, ma'am, once again the possible replacement or whatsoever the after resolution for this 1. Okay?\n**03:15** **Customer** Okay. Thank you.\n**03:17** **Agent** Alrighty, ma'am. And before I let you go, ma'am, could you please confirm it first to me if you did receive my email?\n**03:25** **Customer** Sorry. What?\n**03:28** **Agent** Before I let you go, ma'am, could you please check first if you did receive my email, ma'am? Oh, yeah. Yeah. Yeah.\n**03:47** **Customer** I did not. That was johannaelking@Outlook.com.\n**03:57** **Agent** Yes, ma'am. I'm still sending the email. Sorry for that. Can you wait for me, ma'am? Oh, yeah.\n**04:02** **Agent** Yeah. No problem. That's it. Okay. Thank you so much, ma'am.\n**04:06** **Agent** How about now, ma'am? I just sent you an email.\n**04:10** **Customer** Okay. Let me check.\n**04:13** **Agent** Okay. Sorry, ma'am. I think I got your email incorrect. Okay. Sorry, ma'am.\n**04:41** **Agent** But could you please repeat that for me once again? That Chloe, ma'am?\n**04:45** **Customer** Yeah. Johannaelking@outlook.com.\n**04:58** **Agent** Okay. Got it, ma'am. And you are from United States, ma'am. Correct?\n**05:04** **Customer** Yes, ma'am.\n**05:08** **Agent** Okay. Okay. I think I got your email, ma'am. So kindly wait for me. Yeah.\n**05:14** **Agent** No problem. Not delivered. Alrighty, ma'am. I just sent you an email right now, ma'am. Could you please check once again?\n**05:50** **Customer** Oh, yep. I got it.\n**05:52** **Agent** Let me hold. Okay. Perfect. And, Lily, is there anything else, ma'am?\n**05:57** **Customer** Nope. I believe that's\n**05:58** **Agent** it. 15. Okay. Thank you so much for your time, ma'am, and we will get back to you within 24 business hours.\n**06:05** **Customer** Okay. Thank you.\n**06:06** **Agent** Text message. Problem. Thank you. Bye. Okay.\n**06:11** **Agent** Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello. Thank you for calling. Can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So I had an issue with my momcozy m 9 breast pump, and they had sent a replacement. I just have the replacement today, and when I plugged them both in to charge them, only 1 of them is charging.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So 1 of them, ma'am, it is not charging? Yeah. Alright. I see.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And we are very, ma'am, sorry for the inconvenience of this once again. As you have mentioned, ma'am, that this is, like, a replacement pump. Right, ma'am? Okay. So for this 1, ma'am, to provide you another warranty for this 1, may I have once again the order number, please?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The order number? Mhmm. I</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">have the tracking number. Where do I</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">find the order number again? Like, where did you purchase the product, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I initially purchased it from it was through my insurance, and I think let me find the website.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So it is from your insurance. If I may ask them, what is the specific store? Like, is it from Aeroflow Grip Hop?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. I'm sorry. I'm trying to find the, uh, the website right now because I can't remember. Uh, it was 1 Natural Way.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. 1 natural way. And, again, ma'am, you have the m 9 model of the pump and 1 of the motor. Again, ma'am, that is not charging. So for this 1, ma'am, I have to transfer you once again to our specialized team just like before because they're the 1, ma'am, who gonna provide you the warranty for this pump.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">For now, ma'am, for me to be able to connect you with them once again, may I have your email address, please?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Johannaelking@Outlook.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So let me just repeat that for you, ma'am. So it is Josh, j o s h a n n a e l k I n g? Yes. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So for now, ma'am, let me just send you again the confirmation email about this. So kindly wait for them once again for my specialized team to reach out to you within 24 business hours. So just like before, ma'am, they're just gonna get your shipping address and some informations about this pump so they can provide you, ma'am, once again the possible replacement or whatsoever the after resolution for this 1. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alrighty, ma'am. And before I let you go, ma'am, could you please confirm it first to me if you did receive my email?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry. What?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Before I let you go, ma'am, could you please check first if you did receive my email, ma'am? Oh, yeah. Yeah. Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I did not. That was johannaelking@Outlook.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. I'm still sending the email. Sorry for that. Can you wait for me, ma'am? Oh, yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. No problem. That's it. Okay. Thank you so much, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">How about now, ma'am? I just sent you an email.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Let me check.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Sorry, ma'am. I think I got your email incorrect. Okay. Sorry, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">But could you please repeat that for me once again? That Chloe, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Johannaelking@outlook.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it, ma'am. And you are from United States, ma'am. Correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay. I think I got your email, ma'am. So kindly wait for me. Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No problem. Not delivered. Alrighty, ma'am. I just sent you an email right now, ma'am. Could you please check once again?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, yep. I got it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me hold. Okay. Perfect. And, Lily, is there anything else, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Nope. I believe that's</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">it. 15. Okay. Thank you so much for your time, ma'am, and we will get back to you within 24 business hours.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Text message. Problem. Thank you. Bye. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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"body": "Hello,\n\nWe are pleased to inform you that we have successfully received your request.\n\nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n\nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We are pleased to inform you that we have successfully received your request.<br> <br>We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.<br> <br>We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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