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提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256325",
"subject": "Re: Momcozy Re: Conversation with ErinSedor",
"description": "This is a follow-up to your previous request #1231792 \"Conversation with ErinSedor\"\n\nHi ruby. Would you mind providing the tracking info? I haven’t seen anything and we are on day 4. Of course you mentioned 7 days but I thought I’d check in. Than you in advance.\n\nErin\n\nSent from my iPhone\n\nOn May 7, 2026, at 6:33 AM, Ruby (momcozy) wrote:\n\n\nHello,\n\nWe hope this email finds you well.\n\nThank you so much for providing all the information we requested. We truly appreciate your timely cooperation, which allows us to resolve this for you without delay. 🧡\n\nHere are the next steps and important details for your replacement order:\n\n🔄 Your Replacement Status\nWe have successfully processed your request and are arranging a new shipment of ONE NEW SET of the Air 1 pumps for you as soon as possible.\n\n⏳ Expected Delivery Time\nThe standard shipping time is 3-7 business days. We sincerely appreciate your patience as we work to get these essential items to you promptly.\n\n📮 Tracking Information\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. Please feel free to reach out to us after 2 business days if you would like the tracking details—we'll be happy to provide them. 😊\n\nThank you again for your trust and understanding. Wishing you and your little one a wonderful day ahead! 💗\n\nWarmly,\nMomcozy Customer Support Team\n________________________________\n🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. ✨\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn May 7, 2026 at 10:17:44 AM UTC, ErinSedor nani0505@msn.com wrote:\nHello. Thank you so much for all the help. Please see info requested below.\n\nFull Name: Erin Sedor\nStreet Address: 16507 Silver Brook Way\nCity: Winter Garden\nState/Province: FL\nCountry: USA\nZip Code: 34787\nPhone Number: 443-866-2007\nHow many faulty pump(s): 1 or 2? 2 pumps are not accurate within a small amount\n\nAfter this mornings pump session you can see again the left is off by about .75 ounces and the right is off by about 1.5 ounces (actual vs app).\n\n[image2.png][image4.jpeg]\n\nLet me know if you need any more info.\n\nErin\n\nSent from my iPhone\n\nOn May 7, 2026, at 4:19 AM, Ruby (momcozy) wrote:\n\n\nHello,\n\nWe hope this email finds you well.\n\nThank you for your cooperation. We truly appreciate it!\n\nWe will apply to resend the new pump to you. Reissue pump colors are random and based on stock. Please let us know your address in the following format.\n\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nHow many faulty pump(s): 1 or 2?\n\nWish you all the best!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn May 7, 2026 at 2:48:01 AM UTC, ErinSedor nani0505@msn.com wrote:\nHello. Here are the photos of my outcome this evening.\n\nThe screenshots were taken at the end of my pump session after I placed the collection cups and motor on a flat surface. You can see the amount expressed is off by about .75 for the left and 1.25 ounces for the right. I feel like within a quarter ounce difference would be normal but over and ounce off is a lot.\n\nLet me know your thoughts if this is the way it is supposed to be.\n\n[image0.png][image1.png][image2.jpeg][image3.jpeg]\nSent from my iPhone\n\nOn May 6, 2026, at 7:43 PM, Erin Sedor wrote:\n\n Apologies. I’ll take photos of the unit tonight and the app to show the discrepancy.\nSent from my iPhone\n\nOn May 6, 2026, at 7:41 PM, Erin Sedor wrote:\n\n Hello. Here is the photo of the bottom of the motor.\n\n \n\n \n\nI no longer have the box it came in. Sorry.\n\nLet me know if there is any other info can provide.\n\nErin\n\nSent from my iPhone\n\nOn May 6, 2026, at 2:38 AM, Ruby (momcozy) wrote:\n\n\nHello,\n\nWe hope this email finds you well.\n\nWe completely understand how important a reliable breast pump is for mothers—especially during this special time. Please know that we are taking your issue seriously and will address it as quickly as possible. 💖\n\nTo better analyze the issue you're experiencing, please provide:\n\n 1. A photo of the bottom of the motor to let us get the SN.\n 2. UDI (Unique Device Identifier) information located on the bottom of the box.\n\n________________________________\nTo better understand the situation, could you let us know when you typically check the milk record in the app? Please note that the app doesn't display detailed milk volume data during active pumping sessions.\n\nFor the most accurate reading, we recommend placing your device on a flat surface after pumping and allowing a moment for the measurement to stabilize before checking the final amount in the app.\n\nIf you're still noticing a significant difference between the app's record and the actual milk amount, please share a few photos showing both the app reading and the physical measurement. This will help us investigate further and provide you with the best support.\n\nAfter confirmation, we will provide you with further assistance.\n\nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n\nWish you all the best!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn May 5, 2026 at 2:36:04 PM UTC, System support@momcozy.zendesk.com wrote:\n\n(22:00:48) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(22:00:57) ErinSedor: Product and event consultation\n(22:01:02) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n(22:01:26) ErinSedor: Air 1 breast pump recalibration for quantity of milk expressed.\n(22:01:42) Momcozy: To help you recalibrate the amount of milk expressed, could you please let me know your product model (for example, D8 or M5)? If you’re not sure about the model, you can check the packaging box or the bottom of the device.\n(22:02:02) ErinSedor: Air 1\n(22:02:34) Momcozy: Thanks for your question about the Air 1 breast pump! The Air 1 does not have a manual recalibration feature for the quantity of milk expressed. The app estimates the volume in set ranges (0, 60, 120, 180ml). For the best accuracy, please make sure the Milk Collector is securely attached to the Pump Motor—all four clips should be clicked in place. You can also test the sensor by filling the Milk Collector with over 120ml of water, reattaching it, and checking the app to see if it detects the amount correctly.\n(22:02:50) Momcozy: Is there anything else I can help you with today?\n(22:03:20) ErinSedor: Why is the pump wrong?\n(22:04:09) Momcozy: Great question! The Air 1 breast pump app estimates milk volume in broad steps—like 0, 60, 120, and 180ml—so it’s totally normal to see small differences between the actual amount and what’s shown. The display is designed to give you a quick idea of your progress, not an exact measurement. Also, if the Milk Collector isn’t firmly attached with all four clips, the sensor might not read accurately. Double-check those clips for the best results!\n(22:04:26) Momcozy: Is there anything else you’d like to know or need help with? I’m here for you!\n(22:05:24) ErinSedor: All four clips are attached and right pump always measures about 1.5 ounces more than is expressed\n(22:06:21) Momcozy: Let’s try a couple of quick checks! First, make sure the Milk Collector is firmly attached to the Pump Motor and that all four clips are securely in place. Next, you can run a simple sensor test: remove the Milk Collector, fill it with more than 120ml (about 4oz) of water, reattach it, and see if the app shows the correct volume. If the reading is still off, let me know and I’ll help you with the next steps!\n(22:06:37) Momcozy: Is there anything else I can help you with about your Air 1 breast pump, or is there something new you’d like to ask?\n(22:06:52) ErinSedor: The reading is still off\n(22:07:51) Momcozy: It’s totally normal to notice small differences between the actual milk amount and what’s shown in the Air 1 app, since it estimates in steps like 0, 60, 120, and 180ml. Please double-check that your Milk Collector is firmly attached to the Pump Motor—all four clips should be securely in place for the sensor to work its best! You can also try a quick sensor test: fill the Milk Collector with more than 120ml (about 4oz) of water, reattach it, and see if the app displays the correct volume. If the reading is still off after these steps, let me know and I’ll help you further!\n(22:08:04) Momcozy: Is there something new you’d like to ask or need help with?\n(22:08:39) ErinSedor: The reading is still off\n(22:09:19) Momcozy: It’s normal to see a small difference between the actual milk amount and what the Air 1 app shows, since the app estimates in set ranges like 0, 60, 120, and 180ml. Please make sure the Milk Collector is firmly attached to the Pump Motor—all four clips should click securely for the sensor to work properly. You can also test the sensor by filling the Milk Collector with over 120ml of water, reattaching it, and checking if the app displays the correct volume. If the reading is still off after these steps, our customer support team can help you further!\n(22:09:31) Momcozy: Is there anything else I can do to help you today?\n(22:09:32) ErinSedor: The reading is still off\n(22:09:39) ErinSedor: Real person\n(22:10:26) Momcozy: Thanks for double-checking everything! The Air 1 app is designed to estimate milk volume, so small differences are normal. However, if you’ve made sure all four clips are secure and the sensor test with water didn’t fix the issue, it sounds like your pump may need a closer look from our support team. Persistent inaccuracies after these steps aren’t expected. We’re here to help you get the best experience possible!\n(22:10:27) ErinSedor: Customer support please.\n(22:10:48) Momcozy: To help you out further and connect you with the right specialist, could you please let me know where you purchased your Air 1 breast pump? For example, was it from Amazon, our Official Website, Walmart, or eBay?\n(22:11:15) ErinSedor: Through insurance. Aeroflow\n(22:11:22) Momcozy: Thank you so much for letting me know you purchased your pump through insurance with Aeroflow! To help you further, could you please tell me which platform you actually placed your order on? For example, was it Amazon, our Official Website, Walmart, or eBay? If you’re not sure, you can check your order confirmation or receipt for this info. I’m here to help every step of the way!\n(22:11:38) ErinSedor: Aeroflow\n(22:11:43) Momcozy: Thank you so much for your reply! To help you further, could you please confirm if your order was ultimately fulfilled through Amazon, our Official Website, Walmart, or eBay? If you’re not sure, you can check your order confirmation or receipt for this info. Once I have this detail, I’ll be able to assist you right away!\n(22:14:23) ErinSedor: It was shipped by aeroflow\n(22:14:30) Momcozy: Thank you so much for clarifying! To help you further, could you please let me know which of these options is closest to where your order was processed or fulfilled: Amazon, Official Website, Walmart, or eBay? If you’re not sure, feel free to check your order confirmation or just let me know which one seems the most similar. I’m here to help every step of the way!\n(22:16:45) ErinSedor: My insurance shipped it through Aeroflow. Not any other sender\n(22:16:53) Momcozy: Thank you so much for your patience! Could you please share you\n...[truncated]",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T20:11:01Z",
"updated_at": "2026-05-13T20:11:01Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "03/02/26",
"agents_notes": "03/02/26",
"category_field_id": "34154549939865",
"category_name": "APP issue::Inaccurate milk level detection",
"category_value": "app_issue__inaccurate_milk_level_detection",
"category_zh": "奶量检测不准确"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57892110817689",
"type": "Comment",
"created_at": "2026-05-13T20:11:01Z",
"author_id": "57129213061401",
"author_name": "ErinSedor",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1231792 \"Conversation with ErinSedor\" Hi ruby. Would you mind providing the tracking info? I haven’t seen anything and we are on day 4. Of course you mentioned 7 days but I thought I’d check in. Than you in advance. \n \n\n \n Erin \n \n\n Sent from my iPhone"
}
]
}
翻译 JSON
{
"translated_subject": "回复：Momcozy 回复：与 ErinSedor 的对话",
"translated_description": "这是对您之前请求 #1231792 “与 ErinSedor 的对话”的跟进。\n\n嗨 Ruby。您能提供物流单号吗？我已经 4 天没看到任何消息了。当然，你提到过 7 天，但我还是想咨询一下。提前谢谢你。\n\nErin\n\n发自我的 iPhone\n\n于 2026 年 5 月 7 日上午 6:33，Ruby (momcozy) 写道：\n\n你好，\n\n希望你一切都好。\n\n非常感谢你提供我们要求的所有信息。我们非常感谢你的及时配合，这让我们可以毫不延迟地为你解决这个问题。🧡\n\n以下是你的补发订单的后续步骤和重要细节：\n\n🔄 你的补发状态\n我们已成功处理你的请求，并正在安排尽快为你寄出一套全新的 Air 1 吸乳器。\n\n⏳ 预计送达时间\n标准运输时间为 3-7 个工作日。感谢你在我们努力将这些必需品尽快送达期间的耐心等待。\n\n📮 物流信息\n请注意，我们不会发送自动物流通知，但请放心，它会在提供的时限内送达。如果你想了解物流详情，请在 2 个工作日后随时联系我们，我们将很乐意提供。😊\n\n再次感谢你的信任与理解。祝你和你的宝宝度过美好的一天！💗\n\n此致，\nMomcozy 客户支持团队\n________________________________\n🔔 请注意：你的工单可能会被系统自动关闭，但请不要担心。工单关闭并不意味着你的问题已解决。如果你有任何问题或疑虑，请随时与我们联系。✨\n\n此邮件是来自 Momcozy 的服务。由 Zendesk 送达。\n\n于 2026 年 5 月 7 日上午 10:17:44 UTC，ErinSedor nani0505@msn.com 写道：\n你好。非常感谢你提供的所有帮助。请见下方要求的信息。\n\n全名 (Full Name): Erin Sedor\n街道地址 (Street Address): 16507 Silver Brook Way\n城市 (City): Winter Garden\n州/省 (State/Province): FL\n国家 (Country): USA\n邮编 (Zip Code): 34787\n电话号码 (Phone Number): 443-866-2007\n故障水泵数量 (How many faulty pump(s)): 1 或 2？ 2 个水泵在少量范围内不准确\n\n在今天早上的吸乳之后，你可以再次看到左侧偏差约 0.75 盎司，右侧偏差约 1.5 盎司（实际值 vs App 数值）。\n\n[image2.png][image4.jpeg]\n\n如果需要更多信息请告诉我。\n\nErin\n\n发自我的 iPhone\n\n于 2026 年 5 月 7 日上午 4:19，Ruby (momcozy) 写道：\n\n你好，\n\n希望你一切都好。\n\n感谢你的配合。我们非常感激！\n\n我们将申请为你重新寄送新的吸乳器。补发的水泵颜色是随机的，取决于库存情况。请按以下格式告知我们你的地址。\n\n全名 (Full Name):\n街道地址 (Street Address):\n城市 (City):\n州/省 (State/Province):\n国家 (Country):\n邮编 (Zip Code):\n电话号码 (Phone Number):\n故障水泵数量 (How many faulty pump(s)): 1 或 2？\n\n祝一切顺利！\n\n顺颂商祺，\nMomcozy 客户支持团队\n\n此邮件是来自 Momcozy 的服务。由 Zendesk 送达。\n\n于 2026 年 5 月 7 日上午 2:48:01 UTC，ErinSedor nani0505@msn.com 写道：\n你好。这是我今晚结果的照片。\n\n截图是在我将收集杯和电机放在平面上结束吸乳后拍摄的。你可以看到排出的量左侧偏差约 0.75 盎司，右侧偏差 1.25 盎司。我觉得在四分之一盎司以内的差异是正常的，但超过一盎司的偏差就很大了。\n\n如果这就是它本来的工作方式，请告诉我你的想法。\n\n[image0.png][image1.png][image2.jpeg][image3.jpeg]\n发自我的 iPhone\n\n于 2026 年 5 月 6 日下午 7:43，Erin Sedor 写道：\n\n抱歉。我今晚会拍摄设备和 App 的照片来展示差异。\n发自我的 iPhone\n\n于 2026 年 5 月 6 日下午 7:41，Erin Sedor 写道：\n\n你好。这是电机底部的照片。\n\n我不再保留它自带的包装盒了。抱歉。\n\n如果有任何其他我可以提供的信息请告诉我。\n\nErin\n\n发自我的 iPhone\n\n于 2026 年 5 月 6 日上午 2:38，Ruby (momcozy) 写道：\n\n你好，\n\n希望你一切都好。\n\n我们完全理解可靠的吸乳器对母亲的重要性——尤其是在这个特殊时期。请知悉，我们正在认真对待您的问题，并将尽快解决。💖\n\n为了更好地分析您遇到的问题，请提供：\n\n1. 电机底部的照片，以便我们获取序列号 (SN)。\n2. 位于包装盒底部的 UDI (唯一设备标识符) 信息。\n\n________________________________\n为了更好地了解情况，能否请您告诉我们您通常在什么时候查看 App 中的奶量记录？请注意，App 在活跃吸乳过程中不会显示详细的奶量数据。\n\n为了获得最准确的读数，我们建议在吸乳后将设备放置在平面上，稍等片刻待测量稳定后再在 App 中查看最终读数。\n\n如果您仍然注意到 App 记录与实际奶量之间存在显著差异，请分享几张同时展示 App 读数和物理测量的照片。这将帮助我们进一步调查并为您提供最佳支持。\n\n确认后，我们将为您提供进一步的协助。\n\n我们非常认真地对待您的问题，您的理解与配合对我们非常重要——感谢您信任我们会妥善处理此事。\n\n祝一切顺利！\n\n顺颂商祺，\nMomcozy 客户支持团队\n\n此邮件是来自 Momcozy 的服务。由 Zendesk 送达。\n\n于 2026 年 5 月 5 日下午 2:36:04 UTC，System support@momcozy.zendesk.com 写道：\n\n(22:00:48) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（泌乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n(22:00:57) ErinSedor: 产品及活动咨询\n(22:01:02) Momcozy: 很高兴为您服务！无论您是想了解产品详情还是最新的活动信息，我都可以为您详细介绍。您今天想咨询什么？\n(22:01:26) ErinSedor: Air 1 吸乳器奶量排出量重新校准。\n(22:01:42) Momcozy: 为了帮您校准排出奶量，能否请您告知您的产品型号（例如 D8 或 M5）？如果您不确定型号，可以查看包装盒或设备底部。\n(22:02:02) ErinSedor: Air 1\n(22:02:34) Momcozy: 感谢您咨询关于 Air 1 吸乳器的问题！Air 1 没有手动校准排出奶量的功能。App 会按设定范围（0, 60, 120, 180ml）估算奶量。为了达到最佳准确性，请确保奶瓶收集器已牢固连接到水泵电机上——所有四个卡扣都应卡入到位。您还可以通过在收集器中装入超过 120ml 的水，重新连接并查看 App 是否正确检测到水量来测试传感器。\n(22:02:50) Momcozy: 今天还有其他我可以帮您的吗？\n(22:03:20) ErinSedor: 为什么水泵是错的？\n(22:04:09) Momcozy: 好问题！Air 1 吸乳器 App 是按大跨度步进估算奶量的——如 0, 60, 120 和 180ml——因此看到实际量与显示量之间有微小差异是完全正常的。显示屏旨在让您快速了解进度，而非精确测量。此外，如果收集器没有通过所有四个卡扣牢固安装，传感器可能无法准确读取。请仔细检查这些卡扣以获得最佳效果！\n(22:04:26) Momcozy: 您还有什么想了解或需要帮助的吗？我随时待命！\n(22:05:24) ErinSedor: 所有四个卡扣都扣好了，右侧水泵测得的量总是比排出的多 1.5 盎司左右\n(22:06:21) Momcozy: 让我们尝试几个快速检查！首先，确保收集器牢固地连接到水泵电机上，并且所有四个卡扣都已固定到位。接下来，您可以进行简单的传感器测试：取下收集器，装入 120ml 以上（约 4oz）的水，重新连接，看看 App 是否显示正确的量。如果读数仍然不对，请告诉我，我将帮您进行下一步！\n(22:06:37) Momcozy: 关于您的 Air 1 吸乳器，还有什么我可以帮您的，或者有新的问题想咨询吗？\n(22:06:52) ErinSedor: 读数还是不对\n(22:07:51) Momcozy: 注意到实际奶量与 Air 1 App 中显示的量之间有微小差异是完全正常的，因为它是在 0, 60, 120 和 180ml 这样的台阶下进行估算的。请再次检查您的收集器是否牢固连接到水泵电机上——所有四个卡扣都必须牢固到位，传感器才能发挥最佳作用！您也可以尝试快速传感器测试：在收集器中装入 120ml 以上（约 4oz）的水，重新连接，查看 App 是否显示正确的量。如果完成这些步骤后读数仍然不对，请告诉我，我将进一步为您提供帮助！\n(22:08:04) Momcozy: 您有新问题想问或需要帮助吗？\n(22:08:39) ErinSedor: 读数还是不对\n(22:09:19) Momcozy: 看到实际奶量与 Air 1 App 所显示的内容之间有微小差异是正常的，因为 App 是在 0, 60, 120 和 180ml 等固定范围内进行估算的。请确保收集器牢固地连接到水泵电机上——四个卡扣都应扣紧以使传感器正常工作。您也可以测试传感器，在收集器中装入超过 120ml 的水，重新连接并检查 App 是否显示正确的量。如果完成这些步骤后读数仍然不对，我们的客户支持团队可以为您提供进一步帮助！\n(22:09:31) Momcozy: 今天我还能为您做些什么吗？\n(22:09:32) ErinSedor: 读数还是不对\n(22:09:39) ErinSedor: 要人工客服\n(22:10:26) Momcozy: 感谢您仔细检查了一切！Air 1 App 旨在估算奶量，因此微小差异是正常的。但是，如果您已确保所有四个卡扣都牢固，且用水进行的传感器测试没有解决问题，听起来您的水泵可能需要我们支持团队的进一步检查。在这些步骤之后仍持续存在的不准确是不符合预期的。我们在这里帮助您获得最佳体验！\n(22:10:27) ErinSedor: 请转接客户支持。\n(22:10:48) Momcozy: 为了进一步帮助您并为您连接合适的专家，能否请您告知您是在哪里购买的 Air 1 吸乳器？例如，是在亚马逊、我们官网、沃尔玛还是 eBay？\n(22:11:15) ErinSedor: 通过保险。Aeroflow\n(22:11:22) Momcozy: 非常感谢告知您是通过保险在 Aeroflow 购买的水泵！为了进一步帮您，能否请您告诉我您实际上是在哪个平台下单的？例如，是亚马逊、我们官网、沃尔玛还是 eBay？如果您不确定，可以查看您的订单确认邮件或收据以获取此信息。我将一路为您提供帮助！\n(22:11:38) ErinSedor: Aeroflow\n(22:11:43) Momcozy: 非常感谢您的回复！为了进一步帮您，能否请您确认您的订单最终是通过亚马逊、官网、沃尔玛还是 eBay 发货的？如果您不确定，可以查看您的订单确认邮件或收据。一旦我掌握了这个细节，我就能立即协助您！\n(22:14:23) ErinSedor: 是由 Aeroflow 寄出的\n(22:14:30) Momcozy: 非常感谢您的说明！为了进一步帮您，能否请您告诉我以下哪个选项与您的订单处理或履行地最接近：亚马逊、官网、沃尔玛还是 eBay？如果您不确定，请随时查看订单确认邮件，或者直接告诉我哪个看起来最相似。我将一路为您提供帮助！\n(22:16:45) ErinSedor: 我的保险通过 Aeroflow 寄出的。没有其他发件人\n(22:16:53) Momcozy: 非常感谢您的耐心！能否请您分享您的...\n...[已截断]",
"translated_agents_notes": "03/02/26",
"translated_category_label": "APP问题::奶量检测不准确",
"translated_messages": [
{
"conversation_id": "57892110817689",
"created_at": "2026-05-13T20:11:01Z",
"sender_type": "customer",
"author_name": "ErinSedor",
"channel": "web",
"translated_text": "这是对您之前请求 #1231792 “与 ErinSedor 的对话”的跟进。嗨 Ruby。您能提供物流信息吗？我已经等了 4 天了，还没看到任何消息。当然你提到过 7 天，但我还是想咨询一下。提前谢谢你。\n\nErin\n\n发自我的 iPhone"
}
],
"chinese_reading_text": "【标题】：回复：Momcozy 回复：与 ErinSedor 的对话\n【分类】：APP问题::奶量检测不准确\n【产品/渠道】：milk pump::Momcozy::Air 1\n【客服备注】：03/02/26\n【描述翻译】：用户 Erin 正在跟进之前的工单 #1231792，询问已承诺补发的 Air 1 吸乳器的物流信息，表示已过 4 天但未见更新。历史记录显示：客服 Ruby 已于 5 月 7 日处理了补发申请，并说明由于颜色随机且无自动通知，需 3-7 个工作日送达，2 个工作日后可人工查询单号。用户此前反映其两个 Air 1 水泵读数严重不准（左右分别偏差 0.75 和 1.5 盎司），并提供了详细的地址信息（FL, USA）和对比照片。初期与机器人的沟通中，用户反复强调读数不准并要求人工介入。用户说明该产品是通过保险公司 Aeroflow 获得的，而非亚马逊或官网渠道。\n【会话详情】：\n2026-05-13 ErinSedor: 这是对之前请求 #1231792 的跟进。Ruby，能给下单号吗？已经第 4 天了还没消息，虽然你说要 7 天，我还是想确认下。谢了。",
"translation_notes": [
"原文中包含极长的历史邮件往来，已逐段完整翻译。",
"Aeroflow 是美国的第三方保险代理渠道，用户在对话中多次强调此来源，机器人反复询问 Amazon/官网导致用户略显无奈。",
"App 测量逻辑在机器人回复中被多次提及：它是阶梯式估算（0/60/120/180ml），非精确测量。"
]
}
ticket_raw_json
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"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
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"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
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"id": 34154549939865,
"value": "app_issue__inaccurate_milk_level_detection",
"name": "APP issue::Inaccurate milk level detection"
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"custom_status_id": 32358758515353,
"ticket_id": 1256325,
"assignee_id": 35460307111321,
"created": "2026-05-13T20:11:01Z",
"subject": "Re: Momcozy Re: Conversation with ErinSedor",
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"32685292044825": "B2B::Aeroflow Breastpumps",
"33749938239513": "milk pump::Momcozy::Air 1",
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"ticket": {
"id": 1256325,
"subject": "Re: Momcozy Re: Conversatio...",
"description": "This is a follow-up to your previous request #1231792 \"Conversation with ErinSedor\"\n\nHi ruby. Would you mind providing the tracking info? I haven’t seen anything and we are on day 4. Of course you mentioned 7 days but I thought I’d check in. Than you in advance.\n\nErin\n\nSent from my iPhone\n\nOn May 7, 2026, at 6:33 AM, Ruby (momcozy) <support@momcozy.zendesk.com> wrote:\n\n\nHello,\n\nWe hope this email finds you well.\n\nThank you so much for providing all the information we requested. We truly appreciate your timely cooperation, which allows us to resolve this for you without delay. 🧡\n\nHere are the next steps and important details for your replacement order:\n\n🔄 Your Replacement Status\nWe have successfully processed your request and are arranging a new shipment of ONE NEW SET of the Air 1 pumps for you as soon as possible.\n\n⏳ Expected Delivery Time\nThe standard shipping time is 3-7 business days. We sincerely appreciate your patience as we work to get these essential items to you promptly.\n\n📮 Tracking Information\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. Please feel free to reach out to us after 2 business days if you would like the tracking details—we'll be happy to provide them. 😊\n\nThank you again for your trust and understanding. Wishing you and your little one a wonderful day ahead! 💗\n\nWarmly,\nMomcozy Customer Support Team\n________________________________\n🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. ✨\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn May 7, 2026 at 10:17:44 AM UTC, ErinSedor nani0505@msn.com wrote:\nHello. Thank you so much for all the help. Please see info requested below.\n\nFull Name: Erin Sedor\nStreet Address: 16507 Silver Brook Way\nCity: Winter Garden\nState/Province: FL\nCountry: USA\nZip Code: 34787\nPhone Number: 443-866-2007\nHow many faulty pump(s): 1 or 2? 2 pumps are not accurate within a small amount\n\nAfter this mornings pump session you can see again the left is off by about .75 ounces and the right is off by about 1.5 ounces (actual vs app).\n\n[image2.png][image4.jpeg]\n\nLet me know if you need any more info.\n\nErin\n\nSent from my iPhone\n\nOn May 7, 2026, at 4:19 AM, Ruby (momcozy) <support@momcozy.zendesk.com> wrote:\n\n\nHello,\n\nWe hope this email finds you well.\n\nThank you for your cooperation. We truly appreciate it!\n\nWe will apply to resend the new pump to you. Reissue pump colors are random and based on stock. Please let us know your address in the following format.\n\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nHow many faulty pump(s): 1 or 2?\n\nWish you all the best!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn May 7, 2026 at 2:48:01 AM UTC, ErinSedor nani0505@msn.com wrote:\nHello. Here are the photos of my outcome this evening.\n\nThe screenshots were taken at the end of my pump session after I placed the collection cups and motor on a flat surface. You can see the amount expressed is off by about .75 for the left and 1.25 ounces for the right. I feel like within a quarter ounce difference would be normal but over and ounce off is a lot.\n\nLet me know your thoughts if this is the way it is supposed to be.\n\n[image0.png][image1.png][image2.jpeg][image3.jpeg]\nSent from my iPhone\n\nOn May 6, 2026, at 7:43 PM, Erin Sedor <nani0505@msn.com> wrote:\n\n Apologies. I’ll take photos of the unit tonight and the app to show the discrepancy.\nSent from my iPhone\n\nOn May 6, 2026, at 7:41 PM, Erin Sedor <nani0505@msn.com> wrote:\n\n Hello. Here is the photo of the bottom of the motor.\n\n<image0.jpeg>\n\n<image1.jpeg>\n\n\nI no longer have the box it came in. Sorry.\n\nLet me know if there is any other info can provide.\n\nErin\n\nSent from my iPhone\n\nOn May 6, 2026, at 2:38 AM, Ruby (momcozy) <support@momcozy.zendesk.com> wrote:\n\n\nHello,\n\nWe hope this email finds you well.\n\nWe completely understand how important a reliable breast pump is for mothers—especially during this special time. Please know that we are taking your issue seriously and will address it as quickly as possible. 💖\n\nTo better analyze the issue you're experiencing, please provide:\n\n\n 1. A photo of the bottom of the motor to let us get the SN.\n 2. UDI (Unique Device Identifier) information located on the bottom of the box.\n\n________________________________\nTo better understand the situation, could you let us know when you typically check the milk record in the app? Please note that the app doesn't display detailed milk volume data during active pumping sessions.\n\nFor the most accurate reading, we recommend placing your device on a flat surface after pumping and allowing a moment for the measurement to stabilize before checking the final amount in the app.\n\nIf you're still noticing a significant difference between the app's record and the actual milk amount, please share a few photos showing both the app reading and the physical measurement. This will help us investigate further and provide you with the best support.\n\nAfter confirmation, we will provide you with further assistance.\n\nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n\nWish you all the best!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn May 5, 2026 at 2:36:04 PM UTC, System support@momcozy.zendesk.com wrote:\n\n(22:00:48) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(22:00:57) ErinSedor: Product and event consultation\n(22:01:02) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n(22:01:26) ErinSedor: Air 1 breast pump recalibration for quantity of milk expressed.\n(22:01:42) Momcozy: To help you recalibrate the amount of milk expressed, could you please let me know your product model (for example, D8 or M5)? If you’re not sure about the model, you can check the packaging box or the bottom of the device.\n(22:02:02) ErinSedor: Air 1\n(22:02:34) Momcozy: Thanks for your question about the Air 1 breast pump! The Air 1 does not have a manual recalibration feature for the quantity of milk expressed. The app estimates the volume in set ranges (0, 60, 120, 180ml). For the best accuracy, please make sure the Milk Collector is securely attached to the Pump Motor—all four clips should be clicked in place. You can also test the sensor by filling the Milk Collector with over 120ml of water, reattaching it, and checking the app to see if it detects the amount correctly.\n(22:02:50) Momcozy: Is there anything else I can help you with today?\n(22:03:20) ErinSedor: Why is the pump wrong?\n(22:04:09) Momcozy: Great question! The Air 1 breast pump app estimates milk volume in broad steps—like 0, 60, 120, and 180ml—so it’s totally normal to see small differences between the actual amount and what’s shown. The display is designed to give you a quick idea of your progress, not an exact measurement. Also, if the Milk Collector isn’t firmly attached with all four clips, the sensor might not read accurately. Double-check those clips for the best results!\n(22:04:26) Momcozy: Is there anything else you’d like to know or need help with? I’m here for you!\n(22:05:24) ErinSedor: All four clips are attached and right pump always measures about 1.5 ounces more than is expressed\n(22:06:21) Momcozy: Let’s try a couple of quick checks! First, make sure the Milk Collector is firmly attached to the Pump Motor and that all four clips are securely in place. Next, you can run a simple sensor test: remove the Milk Collector, fill it with more than 120ml (about 4oz) of water, reattach it, and see if the app shows the correct volume. If the reading is still off, let me know and I’ll help you with the next steps!\n(22:06:37) Momcozy: Is there anything else I can help you with about your Air 1 breast pump, or is there something new you’d like to ask?\n(22:06:52) ErinSedor: The reading is still off\n(22:07:51) Momcozy: It’s totally normal to notice small differences between the actual milk amount and what’s shown in the Air 1 app, since it estimates in steps like 0, 60, 120, and 180ml. Please double-check that your Milk Collector is firmly attached to the Pump Motor—all four clips should be securely in place for the sensor to work its best! You can also try a quick sensor test: fill the Milk Collector with more than 120ml (about 4oz) of water, reattach it, and see if the app displays the correct volume. If the reading is still off after these steps, let me know and I’ll help you further!\n(22:08:04) Momcozy: Is there something new you’d like to ask or need help with?\n(22:08:39) ErinSedor: The reading is still off\n(22:09:19) Momcozy: It’s normal to see a small difference between the actual milk amount and what the Air 1 app shows, since the app estimates in set ranges like 0, 60, 120, and 180ml. Please make sure the Milk Collector is firmly attached to the Pump Motor—all four clips should click securely for the sensor to work properly. You can also test the sensor by filling the Milk Collector with over 120ml of water, reattaching it, and checking if the app displays the correct volume. If the reading is still off after these steps, our customer support team can help you further!\n(22:09:31) Momcozy: Is there anything else I can do to help you today?\n(22:09:32) ErinSedor: The reading is still off\n(22:09:39) ErinSedor: Real person\n(22:10:26) Momcozy: Thanks for double-checking everything! The Air 1 app is designed to estimate milk volume, so small differences are normal. However, if you’ve made sure all four clips are secure and the sensor test with water didn’t fix the issue, it sounds like your pump may need a closer look from our support team. Persistent inaccuracies after these steps aren’t expected. We’re here to help you get the best experience possible!\n(22:10:27) ErinSedor: Customer support please.\n(22:10:48) Momcozy: To help you out further and connect you with the right specialist, could you please let me know where you purchased your Air 1 breast pump? For example, was it from Amazon, our Official Website, Walmart, or eBay?\n(22:11:15) ErinSedor: Through insurance. Aeroflow\n(22:11:22) Momcozy: Thank you so much for letting me know you purchased your pump through insurance with Aeroflow! To help you further, could you please tell me which platform you actually placed your order on? For example, was it Amazon, our Official Website, Walmart, or eBay? If you’re not sure, you can check your order confirmation or receipt for this info. I’m here to help every step of the way!\n(22:11:38) ErinSedor: Aeroflow\n(22:11:43) Momcozy: Thank you so much for your reply! To help you further, could you please confirm if your order was ultimately fulfilled through Amazon, our Official Website, Walmart, or eBay? If you’re not sure, you can check your order confirmation or receipt for this info. Once I have this detail, I’ll be able to assist you right away!\n(22:14:23) ErinSedor: It was shipped by aeroflow\n(22:14:30) Momcozy: Thank you so much for clarifying! To help you further, could you please let me know which of these options is closest to where your order was processed or fulfilled: Amazon, Official Website, Walmart, or eBay? If you’re not sure, feel free to check your order confirmation or just let me know which one seems the most similar. I’m here to help every step of the way!\n(22:16:45) ErinSedor: My insurance shipped it through Aeroflow. Not any other sender\n(22:16:53) Momcozy: Thank you so much for your patience! Could you please share your order number or a proof of purchase with me? This will help us support you more quickly and efficiently. I’m here to make sure you get the help you need!\n(22:17:44) ErinSedor: 2108971176\n(22:17:53) Momcozy: Thank you so much for sharing your order number! Could you please let me know the email address you used for your purchase, or the best email to reach you? This will help us assist you even faster!\n(22:18:31) ErinSedor uploaded: pump order # 2108971176.pdf\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KQW82DWFXJZN7H1C0A66K6FS/pump%20order%20%23%202108971176.pdf\nType: application/pdf\nSize: 68520\n(22:18:38) Momcozy: Could you please share your contact email address with me? This will help us keep you updated and provide any further assistance you might need!\n(22:18:46) ErinSedor: Nani0505@msn.com<mailto:Nani0505@msn.com>\n(22:18:53) Momcozy: Thank you so much! To help our support team assist you even better, could you please walk me through how you usually use your Air 1 breast pump? For example, what steps do you take when you’re getting ready and during pumping? Any details you can share will be super helpful!\n(22:19:36) ErinSedor: I take the milk collector cups, snap it in place with motor then attach the flanges. I place in my bra and turn the unit on.\n(22:19:49) Momcozy: Thank you so much for your help! Right now, I’m not able to receive photos, but if you can tell me what’s written on the main unit—like the QR code or manufacturer information—I’ll do my best to assist you quickly. Just let me know the details, and we’ll get this sorted together!\n(22:20:45) ErinSedor: Sorry o do not have the pump motors with me at the moment.\n(22:20:54) Momcozy: I've started a request to connect you with a specialist! Please hang tight—a team member will join this chat to assist you directly very soon.\n(22:20:57) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(22:21:14) ErinSedor: Leave a message\n(22:21:20) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n1. Your order number (if you don't have one, you can leave it blank):\n2. Product model/name:\n3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(22:26:03) ErinSedor: 1. 2108971176 ordered through Aeroflow/insurance.\n2. MomCozy Air 1 breast pump\n3. With my 2nd pregnancy this is my 4th MomCozy breast pump. I was very excited to try this new one with all the bells and whistles. However every time I pump the right milk collector cup reads that there is about 1.5 ounces more than collected. The left one is very accurate. It’s annoying that the measurement feature doesn’t work on it. Especially since I bought this one more the extra features.\n\n[44P3PR-GD67W]\n<image0.jpeg>\n<image1.jpeg>\n[44P3PR-GD67W]\n[44P3PR-GD67W]",
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"body": "This is a follow-up to your previous request #1231792 \"Conversation with ErinSedor\"\nHi ruby. Would you mind providing the tracking info? I haven’t seen anything and we are on day 4. Of course you mentioned 7 days but I thought I’d check in. Than you in advance.\n\n\nErin\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1231792\" target=\"_blank\" rel=\"ticket\">#1231792</a> \"Conversation with ErinSedor\"</div>Hi ruby. Would you mind providing the tracking info? I haven’t seen anything and we are on day 4. Of course you mentioned 7 days but I thought I’d check in. Than you in advance. \n<div><br>\n</div>\n<div>Erin</div>\n<div><br>\n<div dir=\"ltr\">Sent from my iPhone</div>\n\n\n</div></div>",
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