更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256182",
"subject": "Re: Momcozy Re: Conversation with Marcelle Twine",
"description": "This is a follow-up to your previous request #1212125 \"Conversation with Marcelle ...\"\n\nGuten Tag\n\nWir haben die neuen Pumpen erhalten. Leider ist eine von beiden ganz defekt und saugt überhaupt nicht. Man hört nicht einmal den Motor, obwohl der Akku voll geladen ist.\n\nDas ist natürlich sehr ärgerlich.\n\nWas können wir machen.\n\nLG Christian",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T19:21:43Z",
"updated_at": "2026-05-13T19:21:43Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Suction power has been significantly reduced on one pump\n2026-2-13",
"agents_notes": "Suction power has been significantly reduced on one pump\n2026-2-13",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57891614076441",
"type": "Comment",
"created_at": "2026-05-13T19:21:43Z",
"author_id": "57383671686169",
"author_name": "Marcelle Twine",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1212125 \"Conversation with Marcelle ...\" Guten Tag \n Wir haben die neuen Pumpen erhalten. Leider ist eine von beiden ganz defekt und saugt überhaupt nicht. Man hört nicht einmal den Motor, obwohl der Akku voll geladen ist. \n Das ist natürlich sehr ärgerlich. \n Was können wir machen. \n LG Christian"
}
]
}
翻译 JSON
{
"translated_subject": "回复：Momcozy 回复：与 Marcelle Twine 的对话",
"translated_description": "这是对您之前请求 #1212125 “与 Marcelle 的对话...” 的跟进。\n\n日安\n\n我们收到了新的吸乳器。不幸的是，其中一个完全损坏了，根本没有吸力。即使电池已充满电，也听不到电机的声音。\n\n这当然非常令人烦恼。\n\n我们该怎么办。\n\n此致 Christian",
"translated_agents_notes": "其中一个泵的吸力显著降低\n2026-2-13",
"translated_category_label": "CPI::吸力弱",
"translated_messages": [
{
"conversation_id": "57891614076441",
"created_at": "2026-05-13T19:21:43Z",
"sender_type": "customer",
"author_name": "Marcelle Twine",
"channel": "web",
"translated_text": "这是对您之前请求 #1212125 “与 Marcelle 的对话...” 的跟进。日安 \n 我们收到了新的吸乳器。不幸的是，其中一个完全损坏了，根本没有吸力。即使电池已充满电，也听不到电机的声音。 \n 这当然非常令人烦恼。 \n 我们该怎么办。 \n 此致 Christian"
}
],
"chinese_reading_text": "【标题】：回复：Momcozy 回复：与 Marcelle Twine 的对话\n【既有分类】：CPI::吸力弱\n【产品/渠道】：milk pump::Momcozy::M9 / Agent (web)\n【客服备注】：其中一个泵的吸力显著降低 2026-2-13\n【描述】：这是对您之前请求 #1212125 “与 Marcelle 的对话...” 的跟进。日安，我们收到了新的吸乳器。不幸的是，其中一个完全损坏了，根本没有吸力。即使电池已充满电，也听不到电机的声音。这当然非常令人烦恼。我们该怎么办。此致 Christian\n【会话记录】：\n[2026-05-13 19:21:43] customer (Marcelle Twine): 这是对您之前请求 #1212125 “与 Marcelle 的对话...” 的跟进。日安。我们收到了新的吸乳器。不幸的是，其中一个完全损坏了，根本没有吸力。即使电池已充满电，也听不到电机的声音。这当然非常令人烦恼。我们该怎么办。此致 Christian",
"translation_notes": [
"原文包含德语内容",
"保留了关联工单编号 #1212125",
"LG (Liebe Grüße) 翻译为“此致”"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__others",
"name": "B2B::Others"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "Suction power has been significantly reduced on one pump\n2026-2-13"
},
{
"id": 34154549939865,
"value": "cpi__weak_suction",
"name": "CPI::Weak suction"
}
],
"custom_status_id": 32358758515353,
"ticket_id": 1256182,
"assignee_id": 34818898182041,
"created": "2026-05-13T19:21:43Z",
"subject": "Re: Momcozy Re: Conversation with Marcelle Twine",
"support_type": "Agent",
"32685292044825": "B2B::Others",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "Suction power has been significantly reduced on one pump\n2026-2-13",
"34154549939865": "CPI::Weak suction",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__others",
"name": "B2B::Others"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "Suction power has been significantly reduced on one pump\n2026-2-13"
},
{
"id": 34154549939865,
"value": "cpi__weak_suction",
"name": "CPI::Weak suction"
}
],
"ticket": {
"id": 1256182,
"subject": "Re: Momcozy Re: Conversatio...",
"description": "This is a follow-up to your previous request #1212125 \"Conversation with Marcelle ...\"\n\nGuten Tag\n\nWir haben die neuen Pumpen erhalten. Leider ist eine von beiden ganz defekt und saugt überhaupt nicht. Man hört nicht einmal den Motor, obwohl der Akku voll geladen ist.\n\nDas ist natürlich sehr ärgerlich.\n\nWas können wir machen.\n\nLG Christian",
"is_group_public": true,
"status": "open",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1256182.json",
"custom_status_id": 32358758515353,
"brand_id": 32404259465241,
"via_id": 27
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57891614076441,
"type": "Comment",
"author_id": 57383671686169,
"body": "This is a follow-up to your previous request #1212125 \"Conversation with Marcelle ...\"\n\nGuten Tag\n\n\n\nWir haben die neuen Pumpen erhalten. Leider ist eine von beiden ganz defekt und saugt überhaupt nicht. Man hört nicht einmal den Motor, obwohl der Akku voll geladen ist.\n\n\n\nDas ist natürlich sehr ärgerlich.\n\n\n\nWas können wir machen.\n\n\n\nLG Christian",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1212125\" target=\"_blank\" rel=\"ticket\">#1212125</a> \"Conversation with Marcelle ...\"</div><div dir=\"ltr\"></div><div dir=\"ltr\">Guten Tag</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">Wir haben die neuen Pumpen erhalten. Leider ist eine von beiden ganz defekt und saugt überhaupt nicht. Man hört nicht einmal den Motor, obwohl der Akku voll geladen ist.</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">Das ist natürlich sehr ärgerlich.</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">Was können wir machen.</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">LG Christian</div><div dir=\"ltr\"><br></div></div>",
"plain_body": "This is a follow-up to your previous request #1212125 \"Conversation with Marcelle ...\" Guten Tag \n Wir haben die neuen Pumpen erhalten. Leider ist eine von beiden ganz defekt und saugt überhaupt nicht. Man hört nicht einmal den Motor, obwohl der Akku voll geladen ist. \n Das ist natürlich sehr ärgerlich. \n Was können wir machen. \n LG Christian",
"public": true,
"attachments": [],
"audit_id": 57891614076313,
"locale": "de",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {},
"from": {
"ticket_id": 1212125,
"subject": "Conversation with Marcelle Twine",
"channel": "native_messaging"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T19:21:43Z",
"metadata": {
"system": {
"message_id": "<F3D12E00-1CC2-4286-A22C-B9C4599AC15F@bluewin.ch>",
"client": "iPhone Mail (23D8133)",
"email_id": "01KRHCK7PSHQ42BSGDE5N6V61P",
"ip_address": "178.38.121.252",
"raw_email_identifier": "20869961/4336f53a-11fb-491e-9246-04700071fab6.eml",
"json_email_identifier": "20869961/4336f53a-11fb-491e-9246-04700071fab6.json",
"eml_redacted": false,
"location": "Horn, TG, Switzerland",
"latitude": 47.5159,
"longitude": 9.4839
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
}
],
"users": [
{
"id": 57383671686169,
"url": "https://rootglobal.zendesk.com/api/v2/users/57383671686169.json",
"name": "Marcelle Twine",
"email": "christian.twine@bluewin.ch",
"created_at": "2026-04-27T20:40:15Z",
"updated_at": "2026-04-27T20:42:45Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}