提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256164",
"subject": "Call with Caller +1 (385) 289-7223",
"description": "Call from: +1 (385) 289-7223\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 7:16:00 PM UTC",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T19:16:16Z",
"updated_at": "2026-05-13T19:24:40Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Cx is asking for a replacement parts for the broken parts.",
"agents_notes": "Cx is asking for a replacement parts for the broken parts.",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 5,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57891619819033",
"type": "Comment",
"created_at": "2026-05-13T19:24:40Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: Inbound\nIssue Details: Cx is asking for a replacement parts for the broken parts.\nResolution Offered: Specialized Team\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A"
},
{
"conversation_id": "57891638545049",
"type": "Comment",
"created_at": "2026-05-13T19:22:33Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer called Momcozy to report recurring issues with the flange on their M9 breast pump, specifically cracks developing at one of the four prongs that connect to the collection cup. The cracked prong leads to loss of suction on one motor; customer has been frequently ordering replacement parts from Momcozy’s website and Amazon. Original pump was obtained through insurance via Aeroflow Pumps. Customer confirmed product details and provided email (ToriDennis@hotmail.com) for follow-up. Agent clarified that the issue will be escalated to the Momcozy specialized after-sales team. Customer advised to await an email within 24 business hours and to have proof of purchase ready for resolution processing. Agent sent an initial email during the call, which customer confirmed receipt of. No immediate resolution provided; ongoing case awaiting review by specialized team via email. Customer expressed understanding and appreciation of the support provided. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57891611461273",
"type": "Comment",
"created_at": "2026-05-13T19:22:29Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:00AgentHi. Thank you for calling momcozy. This is Kathy. How can I help you?00:08CustomerHi. I'm just calling because the pump that I have from you guys, the flanges just keep cracking on it. Like, I I'm constantly ordering replacement parts for it, and then it's also losing suction on just 1 of the motors.00:27AgentI see. So thank you so much, ma'am, for letting me know your concern, and I apologize for the inconvenience. Okay? To make sure, ma'am, that there would be a broken part, the plunge on your pump. Is that correct?00:40CustomerYes. And it cracks in the same spot every time. It's, like, at the bottom where it connects to the, like, the the collection cup.00:50AgentMhmm. I see, ma'am. Just to confirm, ma'am, what is the model number of your phone?01:00CustomerI'm doing the the the m 9.01:04AgentOkay. The m 9?01:07CustomerYeah.01:09AgentAnd for the Brooklyn parts, ma'am, is it the plastic locking sleeve often molded with 4 short prongs or plugs, ma'am, that snap into the connector or collector base? Is that correct?01:25CustomerYeah. It's like 1 of the 4 prongs that connects into the collection cup that keeps cracking. It could, yeah, just break off.01:33AgentOkay. Okay. And, ma'am, may I know are you from United States? Yes. Okay.01:41AgentAnd where did you purchase, ma'am, the product?01:45CustomerSo the original pump that I got was through my insurance, Aeroflow Pumps. They helped me get that originally, and then I've been ordering replacement parts from your site on Amazon.01:59AgentMhmm. I see. So for the original pump, ma'am, that is, um, from the Aeroflow, right, to your m 5 pump. Is that correct? I got it, ma'am.02:08AgentAlright. So here's the thing, ma'am. May I ask what is your email?02:12CustomerIt is Tori Dennis, toridennis,@Hotmail.com.02:21AgentSorry, ma'am. I just lost you after the word Tori, t o r I. What's next, ma'am?02:27CustomerYeah. T o r I d e n n I s.02:33AgentAnd then ToriDennis@Hotmail.com. Is that correct?02:37CustomerYes. Correct.02:38AgentOkay. So, ma'am, I just want to set a proper expectation that this is going to be handled by the momcozy specialized team. They are going to reach you via email between 24 business hours for the after sales resolutions. So for the meantime, all you need to do is just to wait, make an eye on your email, and be ready for the proof of your purchase from the error code. Okay?03:05CustomerOkay. Sounds good. Thank you. Okay.03:11AgentHold on, ma'am. K. I just sent you, ma'am, an email. May you please verify whenever you receive it or not?03:20CustomerK. Let me see if I received it.03:24AgentMhmm.03:35CustomerI did receive that. Okay.03:41AgentPerfect. Okay. So then I'm just waiting. Yes, ma'am. All you need to do is just to wait for the appraisal's resolution.03:49AgentOkay?03:50CustomerOkay. Sounds good. Thank you so much.03:52AgentYou are very much welcome, ma'am. So I believe so that we are all set for today. So thank you for calling, ma'am, so see. Have a good day ahead. Bye for now, and take care, ma'am.04:02AgentThank you.04:02CustomerBye bye.04:03AgentBye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57891593894681",
"type": "Comment",
"created_at": "2026-05-13T19:22:25Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: Inbound\nIssue Details: Cx is asking for a replacement parts for the broken parts.\nResolution Offered: Specialized Team\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A"
},
{
"conversation_id": "57891637730585",
"type": "VoiceComment",
"created_at": "2026-05-13T19:22:11Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (385) 289-7223\nCall Details:\n\nCall from: +1 (385) 289-7223\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 19:16:00 UTC\nLocation: Salt lake city, Utah, United States\nAnswered by: CT-Cathy\nLength of phone call: 6 minutes, 10 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA1f4c8b5c8fefc01fd8c5d5ea26256d4e/twilio/call/recording"
},
{
"conversation_id": "57891602752281",
"type": "Comment",
"created_at": "2026-05-13T19:21:21Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\n \nMomcozy Support Team"
},
{
"conversation_id": "57891535524761",
"type": "Comment",
"created_at": "2026-05-13T19:16:16Z",
"author_id": "57891551267225",
"author_name": "Caller +1 (385) 289-7223",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (385) 289-7223\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 7:16:00 PM UTC"
}
]
}
conversation_raw_json
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"body": "Customer Communications: Inbound\nIssue Details: Cx is asking for a replacement parts for the broken parts.\nResolution Offered: Specialized Team\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: Inbound<br>Issue Details: Cx is asking for a replacement parts for the broken parts.<br>Resolution Offered: Specialized Team<br>Customer Responses: Agree<br>Follow-up Actions: None<br>Escalated: N/A<br></div>",
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"created_at": "2026-05-13T19:24:40Z",
"metadata": {
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{
"id": 57891638545049,
"type": "Comment",
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"body": "#### **Call summary:**\n\n\n- Customer called Momcozy to report recurring issues with the flange on their M9 breast pump, specifically cracks developing at one of the four prongs that connect to the collection cup.\n- The cracked prong leads to loss of suction on one motor; customer has been frequently ordering replacement parts from Momcozy’s website and Amazon.\n- Original pump was obtained through insurance via Aeroflow Pumps.\n- Customer confirmed product details and provided email (ToriDennis@hotmail.com) for follow-up.\n- Agent clarified that the issue will be escalated to the Momcozy specialized after-sales team.\n- Customer advised to await an email within 24 business hours and to have proof of purchase ready for resolution processing.\n- Agent sent an initial email during the call, which customer confirmed receipt of.\n- No immediate resolution provided; ongoing case awaiting review by specialized team via email.\n- Customer expressed understanding and appreciation of the support provided.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer called Momcozy to report recurring issues with the flange on their M9 breast pump, specifically cracks developing at one of the four prongs that connect to the collection cup.</li><li>The cracked prong leads to loss of suction on one motor; customer has been frequently ordering replacement parts from Momcozy’s website and Amazon.</li><li>Original pump was obtained through insurance via Aeroflow Pumps.</li><li>Customer confirmed product details and provided email (ToriDennis@hotmail.com) for follow-up.</li><li>Agent clarified that the issue will be escalated to the Momcozy specialized after-sales team.</li><li>Customer advised to await an email within 24 business hours and to have proof of purchase ready for resolution processing.</li><li>Agent sent an initial email during the call, which customer confirmed receipt of.</li><li>No immediate resolution provided; ongoing case awaiting review by specialized team via email.</li><li>Customer expressed understanding and appreciation of the support provided.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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"created_at": "2026-05-13T19:22:33Z",
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{
"id": 57891611461273,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:00** **Agent** Hi. Thank you for calling momcozy. This is Kathy. How can I help you?\n**00:08** **Customer** Hi. I'm just calling because the pump that I have from you guys, the flanges just keep cracking on it. Like, I I'm constantly ordering replacement parts for it, and then it's also losing suction on just 1 of the motors.\n**00:27** **Agent** I see. So thank you so much, ma'am, for letting me know your concern, and I apologize for the inconvenience. Okay? To make sure, ma'am, that there would be a broken part, the plunge on your pump. Is that correct?\n**00:40** **Customer** Yes. And it cracks in the same spot every time. It's, like, at the bottom where it connects to the, like, the the collection cup.\n**00:50** **Agent** Mhmm. I see, ma'am. Just to confirm, ma'am, what is the model number of your phone?\n**01:00** **Customer** I'm doing the the the m 9.\n**01:04** **Agent** Okay. The m 9?\n**01:07** **Customer** Yeah.\n**01:09** **Agent** And for the Brooklyn parts, ma'am, is it the plastic locking sleeve often molded with 4 short prongs or plugs, ma'am, that snap into the connector or collector base? Is that correct?\n**01:25** **Customer** Yeah. It's like 1 of the 4 prongs that connects into the collection cup that keeps cracking. It could, yeah, just break off.\n**01:33** **Agent** Okay. Okay. And, ma'am, may I know are you from United States? Yes. Okay.\n**01:41** **Agent** And where did you purchase, ma'am, the product?\n**01:45** **Customer** So the original pump that I got was through my insurance, Aeroflow Pumps. They helped me get that originally, and then I've been ordering replacement parts from your site on Amazon.\n**01:59** **Agent** Mhmm. I see. So for the original pump, ma'am, that is, um, from the Aeroflow, right, to your m 5 pump. Is that correct? I got it, ma'am.\n**02:08** **Agent** Alright. So here's the thing, ma'am. May I ask what is your email?\n**02:12** **Customer** It is Tori Dennis, toridennis,@Hotmail.com.\n**02:21** **Agent** Sorry, ma'am. I just lost you after the word Tori, t o r I. What's next, ma'am?\n**02:27** **Customer** Yeah. T o r I d e n n I s.\n**02:33** **Agent** And then ToriDennis@Hotmail.com. Is that correct?\n**02:37** **Customer** Yes. Correct.\n**02:38** **Agent** Okay. So, ma'am, I just want to set a proper expectation that this is going to be handled by the momcozy specialized team. They are going to reach you via email between 24 business hours for the after sales resolutions. So for the meantime, all you need to do is just to wait, make an eye on your email, and be ready for the proof of your purchase from the error code. Okay?\n**03:05** **Customer** Okay. Sounds good. Thank you. Okay.\n**03:11** **Agent** Hold on, ma'am. K. I just sent you, ma'am, an email. May you please verify whenever you receive it or not?\n**03:20** **Customer** K. Let me see if I received it.\n**03:24** **Agent** Mhmm.\n**03:35** **Customer** I did receive that. Okay.\n**03:41** **Agent** Perfect. Okay. So then I'm just waiting. Yes, ma'am. All you need to do is just to wait for the appraisal's resolution.\n**03:49** **Agent** Okay?\n**03:50** **Customer** Okay. Sounds good. Thank you so much.\n**03:52** **Agent** You are very much welcome, ma'am. So I believe so that we are all set for today. So thank you for calling, ma'am, so see. Have a good day ahead. Bye for now, and take care, ma'am.\n**04:02** **Agent** Thank you.\n**04:02** **Customer** Bye bye.\n**04:03** **Agent** Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Thank you for calling momcozy. This is Kathy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I'm just calling because the pump that I have from you guys, the flanges just keep cracking on it. Like, I I'm constantly ordering replacement parts for it, and then it's also losing suction on just 1 of the motors.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. So thank you so much, ma'am, for letting me know your concern, and I apologize for the inconvenience. Okay? To make sure, ma'am, that there would be a broken part, the plunge on your pump. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. And it cracks in the same spot every time. It's, like, at the bottom where it connects to the, like, the the collection cup.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. I see, ma'am. Just to confirm, ma'am, what is the model number of your phone?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm doing the the the m 9.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. The m 9?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And for the Brooklyn parts, ma'am, is it the plastic locking sleeve often molded with 4 short prongs or plugs, ma'am, that snap into the connector or collector base? Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. It's like 1 of the 4 prongs that connects into the collection cup that keeps cracking. It could, yeah, just break off.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay. And, ma'am, may I know are you from United States? Yes. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And where did you purchase, ma'am, the product?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So the original pump that I got was through my insurance, Aeroflow Pumps. They helped me get that originally, and then I've been ordering replacement parts from your site on Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. I see. So for the original pump, ma'am, that is, um, from the Aeroflow, right, to your m 5 pump. Is that correct? I got it, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So here's the thing, ma'am. May I ask what is your email?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:12</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It is Tori Dennis, toridennis,@Hotmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry, ma'am. I just lost you after the word Tori, t o r I. What's next, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. T o r I d e n n I s.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And then ToriDennis@Hotmail.com. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So, ma'am, I just want to set a proper expectation that this is going to be handled by the momcozy specialized team. They are going to reach you via email between 24 business hours for the after sales resolutions. So for the meantime, all you need to do is just to wait, make an eye on your email, and be ready for the proof of your purchase from the error code. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Sounds good. Thank you. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hold on, ma'am. K. I just sent you, ma'am, an email. May you please verify whenever you receive it or not?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">K. Let me see if I received it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I did receive that. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Perfect. Okay. So then I'm just waiting. Yes, ma'am. All you need to do is just to wait for the appraisal's resolution.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Sounds good. Thank you so much.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You are very much welcome, ma'am. So I believe so that we are all set for today. So thank you for calling, ma'am, so see. Have a good day ahead. Bye for now, and take care, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:00AgentHi. Thank you for calling momcozy. This is Kathy. How can I help you?00:08CustomerHi. I'm just calling because the pump that I have from you guys, the flanges just keep cracking on it. Like, I I'm constantly ordering replacement parts for it, and then it's also losing suction on just 1 of the motors.00:27AgentI see. So thank you so much, ma'am, for letting me know your concern, and I apologize for the inconvenience. Okay? To make sure, ma'am, that there would be a broken part, the plunge on your pump. Is that correct?00:40CustomerYes. And it cracks in the same spot every time. It's, like, at the bottom where it connects to the, like, the the collection cup.00:50AgentMhmm. I see, ma'am. Just to confirm, ma'am, what is the model number of your phone?01:00CustomerI'm doing the the the m 9.01:04AgentOkay. The m 9?01:07CustomerYeah.01:09AgentAnd for the Brooklyn parts, ma'am, is it the plastic locking sleeve often molded with 4 short prongs or plugs, ma'am, that snap into the connector or collector base? Is that correct?01:25CustomerYeah. It's like 1 of the 4 prongs that connects into the collection cup that keeps cracking. It could, yeah, just break off.01:33AgentOkay. Okay. And, ma'am, may I know are you from United States? Yes. Okay.01:41AgentAnd where did you purchase, ma'am, the product?01:45CustomerSo the original pump that I got was through my insurance, Aeroflow Pumps. They helped me get that originally, and then I've been ordering replacement parts from your site on Amazon.01:59AgentMhmm. I see. So for the original pump, ma'am, that is, um, from the Aeroflow, right, to your m 5 pump. Is that correct? I got it, ma'am.02:08AgentAlright. So here's the thing, ma'am. May I ask what is your email?02:12CustomerIt is Tori Dennis, toridennis,@Hotmail.com.02:21AgentSorry, ma'am. I just lost you after the word Tori, t o r I. What's next, ma'am?02:27CustomerYeah. T o r I d e n n I s.02:33AgentAnd then ToriDennis@Hotmail.com. Is that correct?02:37CustomerYes. Correct.02:38AgentOkay. So, ma'am, I just want to set a proper expectation that this is going to be handled by the momcozy specialized team. They are going to reach you via email between 24 business hours for the after sales resolutions. So for the meantime, all you need to do is just to wait, make an eye on your email, and be ready for the proof of your purchase from the error code. Okay?03:05CustomerOkay. Sounds good. Thank you. Okay.03:11AgentHold on, ma'am. K. I just sent you, ma'am, an email. May you please verify whenever you receive it or not?03:20CustomerK. Let me see if I received it.03:24AgentMhmm.03:35CustomerI did receive that. Okay.03:41AgentPerfect. Okay. So then I'm just waiting. Yes, ma'am. All you need to do is just to wait for the appraisal's resolution.03:49AgentOkay?03:50CustomerOkay. Sounds good. Thank you so much.03:52AgentYou are very much welcome, ma'am. So I believe so that we are all set for today. So thank you for calling, ma'am, so see. Have a good day ahead. Bye for now, and take care, ma'am.04:02AgentThank you.04:02CustomerBye bye.04:03AgentBye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Inbound call from +1 (385) 289-7223<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (385) 289-7223<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-13 19:16:00 UTC<br>\nLocation: Salt lake city, Utah, United States<br>\nAnswered by: CT-Cathy<br>\nLength of phone call: 6 minutes, 10 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA1f4c8b5c8fefc01fd8c5d5ea26256d4e/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA1f4c8b5c8fefc01fd8c5d5ea26256d4e/twilio/call/recording</a></p></div>",
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"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nWarm Regards,\n\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Warm Regards,<br> <br>Momcozy Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\n \nMomcozy Support Team",
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