更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256114",
"subject": "Re: Momcozy Re: Broken portable pump",
"description": "This is a follow-up to your previous request #1195902 \"Broken portable pump\"\n\nHi there, \n\nMy name is Taylor Griffiths I reached out a couple weeks ago about my wearable pumps that broke unexpectedly right before we left the country. I had to purchase the M5 wearables for our trip and we are back home now, ready to reslove the issue. My reference number is Ticket Reference: #1195902 (https://momcozy.zendesk.com/hc/requests/1195902) . \n\nThank you!\nTaylor",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T18:59:57Z",
"updated_at": "2026-05-13T18:59:57Z"
},
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"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
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"messages": [
{
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"type": "Comment",
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"text": "This is a follow-up to your previous request #1195902 \"Broken portable pump\" Hi there, \n My name is Taylor Griffiths I reached out a couple weeks ago about my wearable pumps that broke unexpectedly right before we left the country. I had to purchase the M5 wearables for our trip and we are back home now, ready to reslove the issue. My reference number is Ticket Reference: #1195902. \n Thank you! Taylor"
}
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}
翻译 JSON
{
"translated_subject": "回复：Momcozy 回复：便携式泵破损",
"translated_description": "这是对您之前请求 #1195902 “便携式泵破损”的后续跟进\n\n您好，\n\n我叫 Taylor Griffiths。几周前我曾联系过，关于我的穿戴式吸奶器在我们要出国前意外损坏的事情。为了旅行我不得不购买了 M5 穿戴式吸奶器，现在我们已经回家了，准备解决这个问题。我的参考编号是工单参考：#1195902 (https://momcozy.zendesk.com/hc/requests/1195902)。\n\n谢谢！\nTaylor",
"translated_agents_notes": "1",
"translated_category_label": "配件开裂或断裂",
"translated_messages": [
{
"conversation_id": "57891380256025",
"created_at": "2026-05-13T18:59:57Z",
"sender_type": "customer",
"author_name": "Taylor",
"channel": "web",
"translated_text": "这是对您之前请求 #1195902 “便携式泵破损”的后续跟进。您好，我叫 Taylor Griffiths。几周前我曾联系过，关于我的穿戴式吸奶器在我们要出国前意外损坏的事情。为了旅行我不得不购买了 M5 穿戴式吸奶器，现在我们已经回家了，准备解决这个问题。我的参考编号是工单参考：#1195902。谢谢！Taylor"
}
],
"chinese_reading_text": "【标题】回复：Momcozy 回复：便携式泵破损\n【既有分类】配件开裂或断裂\n【产品/渠道】milk pump::Momcozy::M9 / Agent (web)\n【客服备注】1\n【描述】这是对您之前请求 #1195902 “便携式泵破损”的后续跟进。您好，我叫 Taylor Griffiths。几周前我曾联系过，关于我的穿戴式吸奶器在我们要出国前意外损坏的事情。为了旅行我不得不购买了 M5 穿戴式吸奶器，现在我们已经回家了，准备解决这个问题。我的参考编号是工单参考：#1195902 (https://momcozy.zendesk.com/hc/requests/1195902)。谢谢！Taylor\n【会话记录】\n2026-05-13 18:59:57 [客户] Taylor: 这是对您之前请求 #1195902 “便携式泵破损”的后续跟进。您好，我叫 Taylor Griffiths。几周前我曾联系过，关于我的穿戴式吸奶器在我们要出国前意外损坏的事情。为了旅行我不得不购买了 M5 穿戴式吸奶器，现在我们已经回家了，准备解决这个问题。我的参考编号是工单参考：#1195902。谢谢！Taylor",
"translation_notes": [
"原文中提到的 M5 是用户为了旅行临时购买的型号，而 ticket 系统标注的产品型号是 M9，后续处理需确认具体针对哪个型号的损坏进行理赔或维修。"
]
}
ticket_raw_json
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"ticket": {
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"subject": "Re: Momcozy Re: Broken port...",
"description": "This is a follow-up to your previous request #1195902 \"Broken portable pump\"\n\nHi there, \n\nMy name is Taylor Griffiths I reached out a couple weeks ago about my wearable pumps that broke unexpectedly right before we left the country. I had to purchase the M5 wearables for our trip and we are back home now, ready to reslove the issue. My reference number is Ticket Reference: #1195902 (https://momcozy.zendesk.com/hc/requests/1195902) . \n\nThank you!\nTaylor",
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conversation_raw_json
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"body": "This is a follow-up to your previous request #1195902 \"Broken portable pump\"\n\nHi there,\n\n\nMy name is Taylor Griffiths I reached out a couple weeks ago about my wearable pumps that broke unexpectedly right before we left the country. I had to purchase the M5 wearables for our trip and we are back home now, ready to reslove the issue. My reference number is **Ticket Reference: #1195902. **\n\n\n\nThank you!\n\nTaylor",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1195902\" target=\"_blank\" rel=\"ticket\">#1195902</a> \"Broken portable pump\"</div><div dir=\"ltr\">Hi there, <div><br></div><div>My name is Taylor Griffiths I reached out a couple weeks ago about my wearable pumps that broke unexpectedly right before we left the country. I had to purchase the M5 wearables for our trip and we are back home now, ready to reslove the issue. My reference number is <strong style=\"color: rgb(68,68,68); font-size: 14px;\">Ticket Reference: <a href=\"https://momcozy.zendesk.com/hc/requests/1195902\" rel=\"noreferrer\">#1195902</a>. </strong></div><div><strong style=\"color: rgb(68,68,68); font-size: 14px;\"><br></strong></div><div><span style=\"color: rgb(68,68,68); font-size: 14px;\">Thank you!</span></div><div>Taylor</div></div><br><div></div></div>",
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