这是所述问题的视频
发自我的 iPhone
发自我的 iPhone
英文原文 / 原始消息
Here is a video of said issue Sent from my iPhone
3402947605148134154549939865cpi__milk_leakage32685292044825b2b__target33749938239513milk_pump__momcozy__air_1| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | B2B::Target | b2b__target |
33749938239513 | milk pump::Momcozy::Air 1 | milk_pump__momcozy__air_1 |
34029476051481 | 2026-2-22 | |
34154549939865 | CPI::Milk leakage | cpi__milk_leakage |
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"subject": "Re: Momcozy Re: Momcozy air1 breastpump",
"description": "This is a follow-up to your previous request #1220102 \"Momcozy air1 breastpump\"\n\nThere isn’t any leaking that was never the issue, while pumping the milk flows back past the diaphragm and up into the flange even though the collector cup isn’t full, but due to it not emptying me all of the way due to milk back flowing it is decreasing my supply so I had to stop using my air 1 due to the decrease in supply, I started using spectra although I loved my air 1 due to the portability of it and ease of use while on the go\nSent from my iPhone",
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"text": "This is a follow-up to your previous request #1220102 \"Momcozy air1 breastpump\" There isn’t any leaking that was never the issue, while pumping the milk flows back past the diaphragm and up into the flange even though the collector cup isn’t full, but due to it not emptying me all of the way due to milk back flowing it is decreasing my supply so I had to stop using my air 1 due to the decrease in supply, I started using spectra although I loved my air 1 due to the portability of it and ease of use while on the go\n Sent from my iPhone"
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{
"translated_subject": "回复:Momcozy 回复:Momcozy air1 吸奶器",
"translated_description": "这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。\n\n从来没有漏奶问题,那一直不是问题。但在吸奶时,即使收集杯还没满,母乳也会流过隔膜并向上进入喇叭罩。由于母乳回流导致无法完全排空乳房,这正在减少我的奶量。由于奶量减少,我不得不停止使用我的 air 1。虽然我喜欢 air 1 的便携性和在旅途中的易用性,但我开始使用 spectra 了。\n发自我的 iPhone",
"translated_agents_notes": "2026-2-22",
"translated_category_label": "漏奶 (用户反馈实为母乳回流)",
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"translated_text": "这是所述问题的视频\n 发自我的 iPhone"
},
{
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"created_at": "2026-05-13T18:23:40Z",
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"translated_text": "这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。从来没有漏奶问题,那一直不是问题。但在吸奶时,即使收集杯还没满,母乳也会流过隔膜并向上进入喇叭罩。由于母乳回流导致无法完全排空乳房,这正在减少我的奶量。由于奶量减少,我不得不停止使用我的 air 1。虽然我喜欢 air 1 的便携性和在旅途中的易用性,但我开始使用 spectra 了。\n 发自我的 iPhone"
}
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"chinese_reading_text": "【标题】回复:Momcozy 回复:Momcozy air1 吸奶器\n【既有分类】漏奶 (用户反馈实为母乳回流)\n【产品/渠道】milk pump::Momcozy::Air 1 | 渠道: Agent (Email, Web)\n【客服备注】2026-2-22\n【描述翻译】这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。不存在漏奶问题,吸奶时母乳会流过隔膜进入喇叭罩,导致乳房无法排空及奶量下降,因此停用 Air 1 改用 Spectra,尽管很喜欢 Air 1 的便携性。\n【会话详情】\n2026-05-13 18:23 [客户]: 这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。从来没有漏奶问题,那一直不是问题。但在吸奶时,即使收集杯还没满,母乳也会流过隔膜并向上进入喇叭罩。由于母乳回流导致无法完全排空乳房,这正在减少我的奶量。由于奶量减少,我不得不停止使用我的 air 1。虽然我喜欢 air 1 的便携性和在旅途中的易用性,但我开始使用 spectra 了。\n2026-05-13 23:48 [客户]: 这是所述问题的视频",
"translation_notes": [
"用户在描述中明确指出‘There isn’t any leaking’(不是漏奶问题),而是‘milk flows back past the diaphragm’(母乳回流过隔膜)。",
"Spectra 是另一个吸奶器品牌名。"
]
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