回复:Momcozy 回复:Momcozy air1 吸奶器

Re: Momcozy Re: Momcozy air1 breastpump
Ticket 1256004 open normal 2026-05-13T18:23:40Z Zendesk
客服备注 / Agents notes 34029476051481
2026-2-22
2026-2-22
Zendesk 既有问题分类 34154549939865
CPI::Milk leakage
value: cpi__milk_leakage
漏奶 (用户反馈实为母乳回流)
销售渠道 / 来源渠道 32685292044825
B2B::Target
value: b2b__target
产品型号 / 产品线 33749938239513
milk pump::Momcozy::Air 1
value: milk_pump__momcozy__air_1

核心信息

产品字段
milk pump::Momcozy::Air 1
会话渠道
{"email": 1, "web": 1}
本地 channel
Agent
更新时间
2026-05-13T23:48:18Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】回复:Momcozy 回复:Momcozy air1 吸奶器
【既有分类】漏奶 (用户反馈实为母乳回流)
【产品/渠道】milk pump::Momcozy::Air 1 | 渠道: Agent (Email, Web)
【客服备注】2026-2-22
【描述翻译】这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。不存在漏奶问题,吸奶时母乳会流过隔膜进入喇叭罩,导致乳房无法排空及奶量下降,因此停用 Air 1 改用 Spectra,尽管很喜欢 Air 1 的便携性。
【会话详情】
2026-05-13 18:23 [客户]: 这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。从来没有漏奶问题,那一直不是问题。但在吸奶时,即使收集杯还没满,母乳也会流过隔膜并向上进入喇叭罩。由于母乳回流导致无法完全排空乳房,这正在减少我的奶量。由于奶量减少,我不得不停止使用我的 air 1。虽然我喜欢 air 1 的便携性和在旅途中的易用性,但我开始使用 spectra 了。
2026-05-13 23:48 [客户]: 这是所述问题的视频

描述与翻译

中文描述

这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。

从来没有漏奶问题,那一直不是问题。但在吸奶时,即使收集杯还没满,母乳也会流过隔膜并向上进入喇叭罩。由于母乳回流导致无法完全排空乳房,这正在减少我的奶量。由于奶量减少,我不得不停止使用我的 air 1。虽然我喜欢 air 1 的便携性和在旅途中的易用性,但我开始使用 spectra 了。
发自我的 iPhone

英文/原始描述

This is a follow-up to your previous request #1220102 "Momcozy air1 breastpump"

There isn’t any leaking that was never the issue, while pumping the milk flows back past the diaphragm and up into the flange even though the collector cup isn’t full, but due to it not emptying me all of the way due to milk back flowing it is decreasing my supply so I had to stop using my air 1 due to the decrease in supply, I started using spectra although I loved my air 1 due to the portability of it and ease of use while on the go
Sent from my iPhone

Conversation 中文翻译

#1 customer 2026-05-13T23:48:18Z email Comment Bailey Warner
这是所述问题的视频
发自我的 iPhone
英文原文 / 原始消息
Here is a video of said issue
 Sent from my iPhone
#2 customer 2026-05-13T18:23:40Z web Comment Bailey Warner
这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。从来没有漏奶问题,那一直不是问题。但在吸奶时,即使收集杯还没满,母乳也会流过隔膜并向上进入喇叭罩。由于母乳回流导致无法完全排空乳房,这正在减少我的奶量。由于奶量减少,我不得不停止使用我的 air 1。虽然我喜欢 air 1 的便携性和在旅途中的易用性,但我开始使用 spectra 了。
发自我的 iPhone
英文原文 / 原始消息
This is a follow-up to your previous request #1220102 "Momcozy air1 breastpump" There isn’t any leaking that was never the issue, while pumping the milk flows back past the diaphragm and up into the flange even though the collector cup isn’t full, but due to it not emptying me all of the way due to milk back flowing it is decreasing my supply so I had to stop using my air 1 due to the decrease in supply, I started using spectra although I loved my air 1 due to the portability of it and ease of use while on the go
 Sent from my iPhone

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Targetb2b__target
33749938239513milk pump::Momcozy::Air 1milk_pump__momcozy__air_1
340294760514812026-2-22
34154549939865CPI::Milk leakagecpi__milk_leakage

更多原始信息

提取后的分类输入 JSON
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      "translated_text": "这是所述问题的视频\n 发自我的 iPhone"
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      "translated_text": "这是对您之前请求 #1220102 “Momcozy air1 吸奶器”的跟进。从来没有漏奶问题,那一直不是问题。但在吸奶时,即使收集杯还没满,母乳也会流过隔膜并向上进入喇叭罩。由于母乳回流导致无法完全排空乳房,这正在减少我的奶量。由于奶量减少,我不得不停止使用我的 air 1。虽然我喜欢 air 1 的便携性和在旅途中的易用性,但我开始使用 spectra 了。\n 发自我的 iPhone"
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    "Spectra 是另一个吸奶器品牌名。"
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