提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255916",
"subject": "Voicemail from: Caller +1 (336) 816-0102",
"description": "Call from: +1 (336) 816-0102\\nTime of call: May 13, 2026 at 5:53:58 PM UTC",
"status": "solved",
"priority": "low",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T17:55:41Z",
"updated_at": "2026-05-13T21:47:38Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "route to vm",
"agents_notes": "route to vm",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57893052567705",
"type": "Comment",
"created_at": "2026-05-13T21:47:38Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Caller (Alex from Momcozy) reached voicemail as the recipient was unavailable. Alex requested a callback at phone number 619-832-676. Also provided an email address (advicesupport@momcozy.com) for contact. No further information or specific issues mentioned. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57893074308889",
"type": "Comment",
"created_at": "2026-05-13T21:47:37Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:00Speaker 1Call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.00:09CustomerThis is Alex from momcozy. Please call us back at 619832676. Email advicesupport@momcozy.com. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57893056531993",
"type": "VoiceComment",
"created_at": "2026-05-13T21:47:26Z",
"author_id": "34818864262553",
"author_name": "CT-Daven",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Outbound call to +1 (336) 816-0102\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (336) 816-0102\nTime of call: 2026-05-13 21:46:52 UTC\nCalled by: CT-Daven\nLength of phone call: 33 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9ccaac3b032ecb55838fa665a4bcb021/twilio/recording"
},
{
"conversation_id": "57890716345241",
"type": "Comment",
"created_at": "2026-05-13T17:55:49Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer Savannah Weatherman contacted support regarding issues with original replacement accessories for her portable Momcozy breast pumps. Specifically, the white plastic part of the accessory breaks off each time it is removed from the milk container. This issue has occurred three times despite purchasing replacements. Savannah is requesting a replacement for these broken parts. She provided her email (savanna,theletterr,5100@gmail.com) and phone number ((336) 816-0102) for a callback or email response. No resolution or next steps were mentioned in the conversation. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57890704933657",
"type": "Comment",
"created_at": "2026-05-13T17:55:46Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:02CustomerHi. My name is Savannah Weatherman. My email is savanna,theletterr,5100@gmail.com. I recently ordered 2 momcozy parts. Sorry.00:23CustomerI'm making sure that I have the right name for it. Original replacement accessories for my portable breast pumps, and the white plastic part has broken off when we remove it from the container that holds the milk. And this is the third time that it's happened. And so I was calling to see if I could get a replacement for these pieces because I've already bought it again, and it's happened again. So if you could give me a callback or an email, that would be great.00:58CustomerMy phone number is (336) 816-0102. Thanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57890731834777",
"type": "VoiceComment",
"created_at": "2026-05-13T17:55:41Z",
"author_id": "57890716118297",
"author_name": "Caller +1 (336) 816-0102",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (336) 816-0102\nCall Details:\n\nCall from: +1 (336) 816-0102\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 17:53:58 UTC\nLocation: Winston salem, North Carolina, United States\nAnswered by: Unknown\nLength of phone call: 1 minute, 41 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA637c8a7a35fd74893c90a5020eb8985c/twilio/voicemail/recording"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57893052567705,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Caller (Alex from Momcozy) reached voicemail as the recipient was unavailable.\n- Alex requested a callback at phone number 619-832-676.\n- Also provided an email address (advicesupport@momcozy.com) for contact.\n- No further information or specific issues mentioned.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Caller (Alex from Momcozy) reached voicemail as the recipient was unavailable.</li><li>Alex requested a callback at phone number 619-832-676.</li><li>Also provided an email address (advicesupport@momcozy.com) for contact.</li><li>No further information or specific issues mentioned.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Caller (Alex from Momcozy) reached voicemail as the recipient was unavailable. Alex requested a callback at phone number 619-832-676. Also provided an email address (advicesupport@momcozy.com) for contact. No further information or specific issues mentioned. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57893036935193,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T21:47:38Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57893074308889,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:00** **Speaker 1** Call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n**00:09** **Customer** This is Alex from momcozy. Please call us back at 619832676. Email advicesupport@momcozy.com. Thank you.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Speaker 1</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">This is Alex from momcozy. Please call us back at 619832676. Email advicesupport@momcozy.com. Thank you.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:00Speaker 1Call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.00:09CustomerThis is Alex from momcozy. Please call us back at 619832676. Email advicesupport@momcozy.com. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57893074308761,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T21:47:37Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57893056531993,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+16198480676",
"to": "+13368160102",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9ccaac3b032ecb55838fa665a4bcb021/twilio/recording",
"recording_type": "call",
"recorded": true,
"recording_consent_action": null,
"call_id": 57893073185305,
"call_duration": 33,
"answered_by_id": 34818864262553,
"started_at": "2026-05-13T21:46:52Z",
"location": "",
"author_id": 34818864262553,
"public": true,
"brand_id": 32404259465241,
"via_id": 35,
"line_type": "phone",
"answered_by_name": "CT-Daven",
"transcription_status": "completed"
},
"formatted_from": "+1 (619) 848-0676",
"formatted_to": "+1 (336) 816-0102",
"transcription_visible": false,
"author_id": 34818864262553,
"body": "Outbound call to +1 (336) 816-0102\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (336) 816-0102\nTime of call: 2026-05-13 21:46:52 UTC\nCalled by: CT-Daven\nLength of phone call: 33 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9ccaac3b032ecb55838fa665a4bcb021/twilio/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (336) 816-0102<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (336) 816-0102<br>\nTime of call: 2026-05-13 21:46:52 UTC<br>\nCalled by: CT-Daven<br>\nLength of phone call: 33 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9ccaac3b032ecb55838fa665a4bcb021/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9ccaac3b032ecb55838fa665a4bcb021/twilio/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-13T21:47:26Z",
"audit_id": 57893056531481,
"via": {
"channel": "voice",
"source": {
"rel": "outbound",
"from": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
},
"to": {
"formatted_phone": "+1 (336) 816-0102",
"phone": "+13368160102",
"name": "Caller +1 (336) 816-0102"
}
}
},
"metadata": {
"system": {
"client": "",
"ip_address": "",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57890716345241,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer Savannah Weatherman contacted support regarding issues with original replacement accessories for her portable Momcozy breast pumps.\n- Specifically, the white plastic part of the accessory breaks off each time it is removed from the milk container.\n- This issue has occurred three times despite purchasing replacements.\n- Savannah is requesting a replacement for these broken parts.\n- She provided her email (savanna,theletterr,5100@gmail.com) and phone number ((336) 816-0102) for a callback or email response.\n- No resolution or next steps were mentioned in the conversation.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Savannah Weatherman contacted support regarding issues with original replacement accessories for her portable Momcozy breast pumps.</li><li>Specifically, the white plastic part of the accessory breaks off each time it is removed from the milk container.</li><li>This issue has occurred three times despite purchasing replacements.</li><li>Savannah is requesting a replacement for these broken parts.</li><li>She provided her email (savanna,theletterr,5100@gmail.com) and phone number ((336) 816-0102) for a callback or email response.</li><li>No resolution or next steps were mentioned in the conversation.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Savannah Weatherman contacted support regarding issues with original replacement accessories for her portable Momcozy breast pumps. Specifically, the white plastic part of the accessory breaks off each time it is removed from the milk container. This issue has occurred three times despite purchasing replacements. Savannah is requesting a replacement for these broken parts. She provided her email (savanna,theletterr,5100@gmail.com) and phone number ((336) 816-0102) for a callback or email response. No resolution or next steps were mentioned in the conversation. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57890732120473,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T17:55:49Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57890704933657,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:02** **Customer** Hi. My name is Savannah Weatherman. My email is savanna,theletterr,5100@gmail.com. I recently ordered 2 momcozy parts. Sorry.\n**00:23** **Customer** I'm making sure that I have the right name for it. Original replacement accessories for my portable breast pumps, and the white plastic part has broken off when we remove it from the container that holds the milk. And this is the third time that it's happened. And so I was calling to see if I could get a replacement for these pieces because I've already bought it again, and it's happened again. So if you could give me a callback or an email, that would be great.\n**00:58** **Customer** My phone number is (336) 816-0102. Thanks.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Savannah Weatherman. My email is savanna,theletterr,5100@gmail.com. I recently ordered 2 momcozy parts. Sorry.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm making sure that I have the right name for it. Original replacement accessories for my portable breast pumps, and the white plastic part has broken off when we remove it from the container that holds the milk. And this is the third time that it's happened. And so I was calling to see if I could get a replacement for these pieces because I've already bought it again, and it's happened again. So if you could give me a callback or an email, that would be great.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">My phone number is (336) 816-0102. Thanks.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:02CustomerHi. My name is Savannah Weatherman. My email is savanna,theletterr,5100@gmail.com. I recently ordered 2 momcozy parts. Sorry.00:23CustomerI'm making sure that I have the right name for it. Original replacement accessories for my portable breast pumps, and the white plastic part has broken off when we remove it from the container that holds the milk. And this is the third time that it's happened. And so I was calling to see if I could get a replacement for these pieces because I've already bought it again, and it's happened again. So if you could give me a callback or an email, that would be great.00:58CustomerMy phone number is (336) 816-0102. Thanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57890704933273,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T17:55:46Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57890731834777,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+13368160102",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA637c8a7a35fd74893c90a5020eb8985c/twilio/voicemail/recording",
"recording_type": "voicemail",
"recorded": true,
"recording_consent_action": null,
"call_id": 57890707114649,
"call_duration": 101,
"answered_by_id": null,
"started_at": "2026-05-13T17:53:58Z",
"location": "Winston salem, North Carolina, United States",
"author_id": null,
"public": true,
"brand_id": 32404259465241,
"via_id": 33,
"line_type": "phone",
"answered_by_name": "Unknown",
"transcription_status": "completed"
},
"formatted_from": "+1 (336) 816-0102",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 57890716118297,
"body": "Voicemail from +1 (336) 816-0102\nCall Details:\n\nCall from: +1 (336) 816-0102\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 17:53:58 UTC\nLocation: Winston salem, North Carolina, United States\nAnswered by: Unknown\nLength of phone call: 1 minute, 41 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA637c8a7a35fd74893c90a5020eb8985c/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (336) 816-0102\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (336) 816-0102\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-13 17:53:58 UTC\n<br>Location: Winston salem, North Carolina, United States\n<br>Answered by: Unknown\n<br>Length of phone call: 1 minute, 41 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA637c8a7a35fd74893c90a5020eb8985c/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA637c8a7a35fd74893c90a5020eb8985c/twilio/voicemail/recording</a></p></div>",
"trusted": true,
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"audit_id": 57890731834649,
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"email": "root-support-ct02@rootglobal.net",
"created_at": "2024-07-09T02:49:37Z",
"updated_at": "2026-05-14T03:24:47Z",
"time_zone": "Asia/Hong_Kong",
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