提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1256005",
"subject": "Call with Caller +1 (323) 646-2924",
"description": "Call from: +1 (323) 646-2924\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 6:23:33 PM UTC",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T18:23:45Z",
"updated_at": "2026-05-13T18:31:33Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "m9 unable to put back in the milk cup to the motor both pump/ TBS\naeroflow \nnelliborunda@gmail.com",
"agents_notes": "m9 unable to put back in the milk cup to the motor both pump/ TBS\naeroflow \nnelliborunda@gmail.com",
"category_field_id": "34154549939865",
"category_name": "CPI::Cannot be attached properly",
"category_value": "cpi__cannot_connect_properly",
"category_zh": "无法正确安装或连接"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57891171258521",
"type": "Comment",
"created_at": "2026-05-13T18:31:33Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer called regarding an issue with the Momcozy M9 breast pump, specifically the milk collecting parts and caps not twisting or locking properly after sterilization. The customer stated that all milk collector portions are very tight and do not twist on anymore, making it difficult to reassemble after cleaning. No visible cracks or damages were found on the milk collector parts by the customer. The breast pump was acquired through insurance, specifically from Aeroflow Breast Pump. The agent confirmed the problem and explained that due to the purchase source (Aeroflow), the issue must be escalated to a specialized team that handles warranty claims and resolutions, such as replacement parts or possibly a whole unit replacement. The customer provided their email for the escalation process (nellyburunda@gmail.com). The agent sent a confirmation email about the transfer and informed the customer that the specialized team would contact them within 24 business hours for further assistance. The customer acknowledged receipt of the email and had no further questions. The call concluded with the customer being advised to wait for contact from the specialized team to resolve the issue. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57891171126169",
"type": "Comment",
"created_at": "2026-05-13T18:31:29Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:02AgentHello. Thank you for calling. This is from momcozy. How can I help you?00:07CustomerHi. I sent an email about my breast pump, milk collecting part of the breast pump, and the cap were not twisting. Like, after I sterilized it, it completely it's really, really hard for me to00:24Agenttwist the00:25Customercap on. And I was told to call this number.00:32AgentYeah, ma'am. So just to confirm once again the problem that you're dealing with your pump right now, it is the milk cap collector. You are unable to remove the milk cap to the motor, ma'am.00:47CustomerI'm unable to so I sterilized it, and00:50AgentI was trying to put00:51Customerit back on, and I can't lock the cap in.00:58AgentOkay. I see. So for that 1, ma'am, may I ask what is the model number of your pump?01:06CustomerThe m 9.01:11AgentOkay. That's And have you tried to check, ma'am, if the parts of that has cracked or damaged?01:22CustomerI didn't see any cracks on the milk collector portion.01:29AgentOh, I I see that. So for this 1, ma'am, may I have the order number so I can check the possible warranty that you have? I01:44CustomerI got this through my insurance.01:52AgentAlright. Through insurance, ma'am. If I may ask, ma'am, what is the specific store?01:59CustomerAeroflow Breast Pump.02:03AgentOkay. Aeroflow Breast Pump. So, again, ma'am, your pump is M 9, and 1 of the milk collector, ma'am, you are unable to put it back on.02:14CustomerAll of them. They're very tight. I can't. They're not. They don't twist on anymore.02:21CustomerAll the most collectors portions.02:27AgentAlright. I see, ma'am. So for this 1, ma'am, since this is from Aeroflow Breast Pump, I have to escalate you, ma'am, or transfer you to my specialized team because they're the 1, ma'am, who's gonna provide you the proper resolution for this 1, like, maybe a replacement or a replacement for the whole unit, ma'am. So it is up to them. So for this 1, ma'am, for me to be able to connect you with my specialized team, may I have your email address, please?02:56CustomerMy email address is Nelly, n e l l I, Burunda, b as in boy, o r, u as in umbrella, n as in Nancy, d as in delta, a as in alpha.03:15AgentMhmm. And then, ma'am, Is it at Gmail dot com?03:35CustomerGmail. Yes.03:37AgentOkay. So let me just explain to you, ma'am, about this process. So we are asking for your patience, ma'am, to kindly wait for my specialized team to reach out to you or to assist you within 24 business hours. So they're gonna email you directly, ma'am, and assist you regarding with this. Just kindly provide the following information that they need so they can give you, ma'am, the warranty.04:03AgentSo before I let you go, ma'am, I'm gonna send you the confirmation email about this transfer so you do have, ma'am, the assurance. So kindly wait for it, ma'am. Okay. Thank you. So kindly wait for me, ma'am.04:18AgentI'm just going to send the email. Hello, ma'am? Yes. Alrighty, ma'am. So I already sent you an email.05:04AgentCould you please check if you did receive it? Yeah. I received it. Okay. Perfect.05:17AgentAnd regarding with this, ma'am, do you have any questions or needed to be clarified? Delivery.05:24CustomerI don't have any questions.05:26AgentOkay. Thank you so much for your time today, ma'am, and we will get back to you within 24 business hours. Have a great day, ma'am. Okay. Thank you.05:35AgentYou too. Bye. Thanks. Okay. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57891170448153",
"type": "VoiceComment",
"created_at": "2026-05-13T18:31:08Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (323) 646-2924\nCall Details:\n\nCall from: +1 (323) 646-2924\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 18:23:33 UTC\nLocation: Los angeles, California, United States\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 34 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA87f5eba8de9212c9372c7a062fc66810/twilio/call/recording"
},
{
"conversation_id": "57891145002393",
"type": "Comment",
"created_at": "2026-05-13T18:30:01Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57891050157081",
"type": "Comment",
"created_at": "2026-05-13T18:23:45Z",
"author_id": "57857438617241",
"author_name": "Caller +1 (323) 646-2924",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (323) 646-2924\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 6:23:33 PM UTC"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57891171258521,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer called regarding an issue with the Momcozy M9 breast pump, specifically the milk collecting parts and caps not twisting or locking properly after sterilization.\n- The customer stated that all milk collector portions are very tight and do not twist on anymore, making it difficult to reassemble after cleaning.\n- No visible cracks or damages were found on the milk collector parts by the customer.\n- The breast pump was acquired through insurance, specifically from Aeroflow Breast Pump.\n- The agent confirmed the problem and explained that due to the purchase source (Aeroflow), the issue must be escalated to a specialized team that handles warranty claims and resolutions, such as replacement parts or possibly a whole unit replacement.\n- The customer provided their email for the escalation process (nellyburunda@gmail.com).\n- The agent sent a confirmation email about the transfer and informed the customer that the specialized team would contact them within 24 business hours for further assistance.\n- The customer acknowledged receipt of the email and had no further questions.\n- The call concluded with the customer being advised to wait for contact from the specialized team to resolve the issue.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer called regarding an issue with the Momcozy M9 breast pump, specifically the milk collecting parts and caps not twisting or locking properly after sterilization.</li><li>The customer stated that all milk collector portions are very tight and do not twist on anymore, making it difficult to reassemble after cleaning.</li><li>No visible cracks or damages were found on the milk collector parts by the customer.</li><li>The breast pump was acquired through insurance, specifically from Aeroflow Breast Pump.</li><li>The agent confirmed the problem and explained that due to the purchase source (Aeroflow), the issue must be escalated to a specialized team that handles warranty claims and resolutions, such as replacement parts or possibly a whole unit replacement.</li><li>The customer provided their email for the escalation process (nellyburunda@gmail.com).</li><li>The agent sent a confirmation email about the transfer and informed the customer that the specialized team would contact them within 24 business hours for further assistance.</li><li>The customer acknowledged receipt of the email and had no further questions.</li><li>The call concluded with the customer being advised to wait for contact from the specialized team to resolve the issue.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer called regarding an issue with the Momcozy M9 breast pump, specifically the milk collecting parts and caps not twisting or locking properly after sterilization. The customer stated that all milk collector portions are very tight and do not twist on anymore, making it difficult to reassemble after cleaning. No visible cracks or damages were found on the milk collector parts by the customer. The breast pump was acquired through insurance, specifically from Aeroflow Breast Pump. The agent confirmed the problem and explained that due to the purchase source (Aeroflow), the issue must be escalated to a specialized team that handles warranty claims and resolutions, such as replacement parts or possibly a whole unit replacement. The customer provided their email for the escalation process (nellyburunda@gmail.com). The agent sent a confirmation email about the transfer and informed the customer that the specialized team would contact them within 24 business hours for further assistance. The customer acknowledged receipt of the email and had no further questions. The call concluded with the customer being advised to wait for contact from the specialized team to resolve the issue. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57891148313113,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T18:31:33Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
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},
{
"id": 57891171126169,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:02** **Agent** Hello. Thank you for calling. This is from momcozy. How can I help you?\n**00:07** **Customer** Hi. I sent an email about my breast pump, milk collecting part of the breast pump, and the cap were not twisting. Like, after I sterilized it, it completely it's really, really hard for me to\n**00:24** **Agent** twist the\n**00:25** **Customer** cap on. And I was told to call this number.\n**00:32** **Agent** Yeah, ma'am. So just to confirm once again the problem that you're dealing with your pump right now, it is the milk cap collector. You are unable to remove the milk cap to the motor, ma'am.\n**00:47** **Customer** I'm unable to so I sterilized it, and\n**00:50** **Agent** I was trying to put\n**00:51** **Customer** it back on, and I can't lock the cap in.\n**00:58** **Agent** Okay. I see. So for that 1, ma'am, may I ask what is the model number of your pump?\n**01:06** **Customer** The m 9.\n**01:11** **Agent** Okay. That's And have you tried to check, ma'am, if the parts of that has cracked or damaged?\n**01:22** **Customer** I didn't see any cracks on the milk collector portion.\n**01:29** **Agent** Oh, I I see that. So for this 1, ma'am, may I have the order number so I can check the possible warranty that you have? I\n**01:44** **Customer** I got this through my insurance.\n**01:52** **Agent** Alright. Through insurance, ma'am. If I may ask, ma'am, what is the specific store?\n**01:59** **Customer** Aeroflow Breast Pump.\n**02:03** **Agent** Okay. Aeroflow Breast Pump. So, again, ma'am, your pump is M 9, and 1 of the milk collector, ma'am, you are unable to put it back on.\n**02:14** **Customer** All of them. They're very tight. I can't. They're not. They don't twist on anymore.\n**02:21** **Customer** All the most collectors portions.\n**02:27** **Agent** Alright. I see, ma'am. So for this 1, ma'am, since this is from Aeroflow Breast Pump, I have to escalate you, ma'am, or transfer you to my specialized team because they're the 1, ma'am, who's gonna provide you the proper resolution for this 1, like, maybe a replacement or a replacement for the whole unit, ma'am. So it is up to them. So for this 1, ma'am, for me to be able to connect you with my specialized team, may I have your email address, please?\n**02:56** **Customer** My email address is Nelly, n e l l I, Burunda, b as in boy, o r, u as in umbrella, n as in Nancy, d as in delta, a as in alpha.\n**03:15** **Agent** Mhmm. And then, ma'am, Is it at Gmail dot com?\n**03:35** **Customer** Gmail. Yes.\n**03:37** **Agent** Okay. So let me just explain to you, ma'am, about this process. So we are asking for your patience, ma'am, to kindly wait for my specialized team to reach out to you or to assist you within 24 business hours. So they're gonna email you directly, ma'am, and assist you regarding with this. Just kindly provide the following information that they need so they can give you, ma'am, the warranty.\n**04:03** **Agent** So before I let you go, ma'am, I'm gonna send you the confirmation email about this transfer so you do have, ma'am, the assurance. So kindly wait for it, ma'am. Okay. Thank you. So kindly wait for me, ma'am.\n**04:18** **Agent** I'm just going to send the email. Hello, ma'am? Yes. Alrighty, ma'am. So I already sent you an email.\n**05:04** **Agent** Could you please check if you did receive it? Yeah. I received it. Okay. Perfect.\n**05:17** **Agent** And regarding with this, ma'am, do you have any questions or needed to be clarified? Delivery.\n**05:24** **Customer** I don't have any questions.\n**05:26** **Agent** Okay. Thank you so much for your time today, ma'am, and we will get back to you within 24 business hours. Have a great day, ma'am. Okay. Thank you.\n**05:35** **Agent** You too. Bye. Thanks. Okay. Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello. Thank you for calling. This is from momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I sent an email about my breast pump, milk collecting part of the breast pump, and the cap were not twisting. Like, after I sterilized it, it completely it's really, really hard for me to</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">twist the</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">cap on. And I was told to call this number.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah, ma'am. So just to confirm once again the problem that you're dealing with your pump right now, it is the milk cap collector. You are unable to remove the milk cap to the motor, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm unable to so I sterilized it, and</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I was trying to put</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">it back on, and I can't lock the cap in.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I see. So for that 1, ma'am, may I ask what is the model number of your pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The m 9.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. That's And have you tried to check, ma'am, if the parts of that has cracked or damaged?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I didn't see any cracks on the milk collector portion.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, I I see that. So for this 1, ma'am, may I have the order number so I can check the possible warranty that you have? I</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I got this through my insurance.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Through insurance, ma'am. If I may ask, ma'am, what is the specific store?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Aeroflow Breast Pump.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Aeroflow Breast Pump. So, again, ma'am, your pump is M 9, and 1 of the milk collector, ma'am, you are unable to put it back on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">All of them. They're very tight. I can't. They're not. They don't twist on anymore.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">All the most collectors portions.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. I see, ma'am. So for this 1, ma'am, since this is from Aeroflow Breast Pump, I have to escalate you, ma'am, or transfer you to my specialized team because they're the 1, ma'am, who's gonna provide you the proper resolution for this 1, like, maybe a replacement or a replacement for the whole unit, ma'am. So it is up to them. So for this 1, ma'am, for me to be able to connect you with my specialized team, may I have your email address, please?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">My email address is Nelly, n e l l I, Burunda, b as in boy, o r, u as in umbrella, n as in Nancy, d as in delta, a as in alpha.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. And then, ma'am, Is it at Gmail dot com?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Gmail. Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So let me just explain to you, ma'am, about this process. So we are asking for your patience, ma'am, to kindly wait for my specialized team to reach out to you or to assist you within 24 business hours. So they're gonna email you directly, ma'am, and assist you regarding with this. Just kindly provide the following information that they need so they can give you, ma'am, the warranty.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So before I let you go, ma'am, I'm gonna send you the confirmation email about this transfer so you do have, ma'am, the assurance. So kindly wait for it, ma'am. Okay. Thank you. So kindly wait for me, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm just going to send the email. Hello, ma'am? Yes. Alrighty, ma'am. So I already sent you an email.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Could you please check if you did receive it? Yeah. I received it. Okay. Perfect.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And regarding with this, ma'am, do you have any questions or needed to be clarified? Delivery.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I don't have any questions.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you so much for your time today, ma'am, and we will get back to you within 24 business hours. Have a great day, ma'am. Okay. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You too. Bye. Thanks. Okay. Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:02AgentHello. Thank you for calling. This is from momcozy. How can I help you?00:07CustomerHi. I sent an email about my breast pump, milk collecting part of the breast pump, and the cap were not twisting. Like, after I sterilized it, it completely it's really, really hard for me to00:24Agenttwist the00:25Customercap on. And I was told to call this number.00:32AgentYeah, ma'am. So just to confirm once again the problem that you're dealing with your pump right now, it is the milk cap collector. You are unable to remove the milk cap to the motor, ma'am.00:47CustomerI'm unable to so I sterilized it, and00:50AgentI was trying to put00:51Customerit back on, and I can't lock the cap in.00:58AgentOkay. I see. So for that 1, ma'am, may I ask what is the model number of your pump?01:06CustomerThe m 9.01:11AgentOkay. That's And have you tried to check, ma'am, if the parts of that has cracked or damaged?01:22CustomerI didn't see any cracks on the milk collector portion.01:29AgentOh, I I see that. So for this 1, ma'am, may I have the order number so I can check the possible warranty that you have? I01:44CustomerI got this through my insurance.01:52AgentAlright. Through insurance, ma'am. If I may ask, ma'am, what is the specific store?01:59CustomerAeroflow Breast Pump.02:03AgentOkay. Aeroflow Breast Pump. So, again, ma'am, your pump is M 9, and 1 of the milk collector, ma'am, you are unable to put it back on.02:14CustomerAll of them. They're very tight. I can't. They're not. They don't twist on anymore.02:21CustomerAll the most collectors portions.02:27AgentAlright. I see, ma'am. So for this 1, ma'am, since this is from Aeroflow Breast Pump, I have to escalate you, ma'am, or transfer you to my specialized team because they're the 1, ma'am, who's gonna provide you the proper resolution for this 1, like, maybe a replacement or a replacement for the whole unit, ma'am. So it is up to them. So for this 1, ma'am, for me to be able to connect you with my specialized team, may I have your email address, please?02:56CustomerMy email address is Nelly, n e l l I, Burunda, b as in boy, o r, u as in umbrella, n as in Nancy, d as in delta, a as in alpha.03:15AgentMhmm. And then, ma'am, Is it at Gmail dot com?03:35CustomerGmail. Yes.03:37AgentOkay. So let me just explain to you, ma'am, about this process. So we are asking for your patience, ma'am, to kindly wait for my specialized team to reach out to you or to assist you within 24 business hours. So they're gonna email you directly, ma'am, and assist you regarding with this. Just kindly provide the following information that they need so they can give you, ma'am, the warranty.04:03AgentSo before I let you go, ma'am, I'm gonna send you the confirmation email about this transfer so you do have, ma'am, the assurance. So kindly wait for it, ma'am. Okay. Thank you. So kindly wait for me, ma'am.04:18AgentI'm just going to send the email. Hello, ma'am? Yes. Alrighty, ma'am. So I already sent you an email.05:04AgentCould you please check if you did receive it? Yeah. I received it. Okay. Perfect.05:17AgentAnd regarding with this, ma'am, do you have any questions or needed to be clarified? Delivery.05:24CustomerI don't have any questions.05:26AgentOkay. Thank you so much for your time today, ma'am, and we will get back to you within 24 business hours. Have a great day, ma'am. Okay. Thank you.05:35AgentYou too. Bye. Thanks. Okay. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Hello,\n\nWe are pleased to inform you that we have successfully received your request.\n\nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n\nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We are pleased to inform you that we have successfully received your request.<br> <br>We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.<br> <br>We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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