提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255847",
"subject": "Call with Caller +1 (630) 456-5683",
"description": "Call from: +1 (630) 456-5683\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 5:31:07 PM UTC",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T17:31:20Z",
"updated_at": "2026-05-13T17:40:40Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Milk is getting stuck in the nipple tunnel and not flowing down properly.",
"agents_notes": "Milk is getting stuck in the nipple tunnel and not flowing down properly.",
"category_field_id": "34154549939865",
"category_name": "PPI::Milk stuck at the tunnel",
"category_value": "ppi__milk_stuck_at_the_tunnel",
"category_zh": "奶液堵在通道中"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57890521069209",
"type": "Comment",
"created_at": "2026-05-13T17:40:40Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: Inbound\nIssue Details: Milk is getting stuck in the nipple tunnel and not flowing down properly.\nResolution Offered:Educ cx \nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A"
},
{
"conversation_id": "57890510025369",
"type": "Comment",
"created_at": "2026-05-13T17:38:25Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer contacted Momcozy support regarding an issue with the Air 1 breast pump where milk is getting stuck in the nipple tunnel and not flowing down properly. Customer confirmed there is suction but milk is blocked; issue occurs on both pumps. Customer has owned the device for 19 days, used it intermittently, and ensured all parts are properly aligned. Customer purchased the pump through Babylist and provided the order number (BLS21229331). Agent clarified that Babylist handles after-sales support and advised the customer to contact Babylist support directly. If purchased via insurance: email health@babylist.com If paid out-of-pocket: email support@babylist.com No technical troubleshooting or replacement was offered by Momcozy support since purchase was through a partner. Customer had no further questions; call concluded with courteous closing. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57890509916185",
"type": "Comment",
"created_at": "2026-05-13T17:38:21Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
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"recording_type": "",
"text": "Call transcript: \n00:02AgentHi. Thank you for calling momcozy. This is Kathy. How can I help you?00:06CustomerHi. I have the breast pump, the momcozy oh my goodness, the Air 1. Mhmm. And I'm having an issue where the milk is getting stuck in where the tunnel where the nipple goes. It's not pulling down.00:27CustomerAnd I haven't had them for that long. Okay. So I don't know if there's anything you that I'm doing wrong or if what's it called? You can tell me what I need to do to make sure that doesn't happen because it's just back going. And then once I take them off, I realign them, and it's not going down.00:55AgentOkay. Just to confirm, ma'am, that your palm, there would if there would be a suction, ma'am.01:07CustomerHello?01:08AgentHello, ma'am? Yes? Mhmm. Just wanna make sure, ma'am, that the pump there is a suction. Right?01:17CustomerYeah. It's it's suck. There is suction. It's just the milk is getting stuck in the nipple, like, tunnel, and that's going down.01:27AgentMhmm. Okay. Let me check, ma'am, the options. Okay? Okay?01:35AgentOkay. Alright. So regarding on your concern, ma'am, wherein the smoke doesn't slow down into the collector, ma'am, have you tried to check, ma'am, and ensure that the accessories is properly aligned, ma'am? Correctly Yeah. Seated.01:57AgentOkay. And the Yeah. Everything is completely aligned. Mhmm.02:03CustomerAnd I haven't used them that long.02:06AgentMhmm. Totally understand that 1, ma'am. Okay?02:11CustomerYeah. It says I've used them. I've had it for 19 days. I've had the device, and I haven't I don't I don't use it as my main pump, so I haven't used it that often.02:23AgentMhmm. I see, ma'am. And to confirm, ma'am, is it happening for just 1 pump only or both of the pump?02:31CustomerBoth.02:32AgentOkay. Are you from United States? Both. Okay. And are you from United States, ma'am?02:39CustomerYes.02:41AgentAnd where did you purchase, ma'am, the product? Is it from the official website, via Amazon, insurance?02:49CustomerFrom Babylist.02:52AgentOh, from Babylist. And do you happen to have Babylist order number, ma'am?02:58CustomerHappen to have what?02:59AgentThe Babylist order number.03:03CustomerThe day it was number? The day it was ordered?03:07AgentYes, ma'am. The order number from the baby list.03:09CustomerThe order number. Gotcha. Uh, let me find it.03:13AgentSure.04:02CustomerSo sorry. I know I have the email. I'm just can't find it.04:25AgentHello, ma'am?04:26CustomerYeah. Sorry. I just I know I have it. I just I'm having a hard time finding it.04:32AgentMhmm. Sure.04:53CustomerMe see if I can I have the tracking ID, but not the order number?05:04AgentOkay. So with that okay. I found it. Okay. Whenever you are ready, ma'am.05:21CustomerYeah. It's CLS21229331.05:31AgentSo that is BLS21229331. Is that correct, ma'am?05:38CustomerYeah. BAsInBoy.05:41AgentYes, ma'am. Alright. So, ma'am, here's the thing. I just want to set a proper expectations that Baby Lease is 1 of our valued partner. And to make sure, ma'am, that the after sales resolution will be coming from them, so all you need to do is just to contact health@babylist.com if it is paid by the insurance.06:07AgentBut if it is paid by yours, ma'am, please contact support@babylist.com, ma'am, and rest that they are going to help you regarding your concern, ma'am. Okay? Since the product was purchased through them, ma'am. Alright? Okay.06:24AgentOkay. So, ma'am, is there anything else?06:27CustomerNo. That is all.06:29AgentK. If that's the case, thank you for calling momcozy. Have a great day ahead. Bye for now, ma'am, and take care. You too.06:36AgentBye bye. Mhmm.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57890500854681",
"type": "VoiceComment",
"created_at": "2026-05-13T17:38:08Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (630) 456-5683\nCall Details:\n\nCall from: +1 (630) 456-5683\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 17:31:07 UTC\nLocation: Oak brook, Illinois, United States\nAnswered by: CT-Cathy\nLength of phone call: 6 minutes, 59 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAa5eb7bae5a3dcda9fda240ab17ffc152/twilio/call/recording"
},
{
"conversation_id": "57890424381209",
"type": "Comment",
"created_at": "2026-05-13T17:31:20Z",
"author_id": "57890424369817",
"author_name": "Caller +1 (630) 456-5683",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (630) 456-5683\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 5:31:07 PM UTC"
}
]
}
conversation_raw_json
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"body": "Customer Communications: Inbound\nIssue Details: Milk is getting stuck in the nipple tunnel and not flowing down properly.\nResolution Offered:Educ cx\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: Inbound<br>Issue Details: Milk is getting stuck in the nipple tunnel and not flowing down properly.<br>Resolution Offered:Educ cx <br>Customer Responses: Agree<br>Follow-up Actions: None<br>Escalated: N/A<br></div>",
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"created_at": "2026-05-13T17:40:40Z",
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"body": "#### **Call summary:**\n\n\n- Customer contacted Momcozy support regarding an issue with the Air 1 breast pump where milk is getting stuck in the nipple tunnel and not flowing down properly.\n- Customer confirmed there is suction but milk is blocked; issue occurs on both pumps.\n- Customer has owned the device for 19 days, used it intermittently, and ensured all parts are properly aligned.\n- Customer purchased the pump through Babylist and provided the order number (BLS21229331).\n- Agent clarified that Babylist handles after-sales support and advised the customer to contact Babylist support directly.\n- If purchased via insurance: email health@babylist.com\n- If paid out-of-pocket: email support@babylist.com\n- No technical troubleshooting or replacement was offered by Momcozy support since purchase was through a partner.\n- Customer had no further questions; call concluded with courteous closing.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer contacted Momcozy support regarding an issue with the Air 1 breast pump where milk is getting stuck in the nipple tunnel and not flowing down properly.</li><li>Customer confirmed there is suction but milk is blocked; issue occurs on both pumps.</li><li>Customer has owned the device for 19 days, used it intermittently, and ensured all parts are properly aligned.</li><li>Customer purchased the pump through Babylist and provided the order number (BLS21229331).</li><li>Agent clarified that Babylist handles after-sales support and advised the customer to contact Babylist support directly.</li><li>If purchased via insurance: email health@babylist.com</li><li>If paid out-of-pocket: email support@babylist.com</li><li>No technical troubleshooting or replacement was offered by Momcozy support since purchase was through a partner.</li><li>Customer had no further questions; call concluded with courteous closing.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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{
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"body": "#### **Call transcript:**\n\n\n**00:02** **Agent** Hi. Thank you for calling momcozy. This is Kathy. How can I help you?\n**00:06** **Customer** Hi. I have the breast pump, the momcozy oh my goodness, the Air 1. Mhmm. And I'm having an issue where the milk is getting stuck in where the tunnel where the nipple goes. It's not pulling down.\n**00:27** **Customer** And I haven't had them for that long. Okay. So I don't know if there's anything you that I'm doing wrong or if what's it called? You can tell me what I need to do to make sure that doesn't happen because it's just back going. And then once I take them off, I realign them, and it's not going down.\n**00:55** **Agent** Okay. Just to confirm, ma'am, that your palm, there would if there would be a suction, ma'am.\n**01:07** **Customer** Hello?\n**01:08** **Agent** Hello, ma'am? Yes? Mhmm. Just wanna make sure, ma'am, that the pump there is a suction. Right?\n**01:17** **Customer** Yeah. It's it's suck. There is suction. It's just the milk is getting stuck in the nipple, like, tunnel, and that's going down.\n**01:27** **Agent** Mhmm. Okay. Let me check, ma'am, the options. Okay? Okay?\n**01:35** **Agent** Okay. Alright. So regarding on your concern, ma'am, wherein the smoke doesn't slow down into the collector, ma'am, have you tried to check, ma'am, and ensure that the accessories is properly aligned, ma'am? Correctly Yeah. Seated.\n**01:57** **Agent** Okay. And the Yeah. Everything is completely aligned. Mhmm.\n**02:03** **Customer** And I haven't used them that long.\n**02:06** **Agent** Mhmm. Totally understand that 1, ma'am. Okay?\n**02:11** **Customer** Yeah. It says I've used them. I've had it for 19 days. I've had the device, and I haven't I don't I don't use it as my main pump, so I haven't used it that often.\n**02:23** **Agent** Mhmm. I see, ma'am. And to confirm, ma'am, is it happening for just 1 pump only or both of the pump?\n**02:31** **Customer** Both.\n**02:32** **Agent** Okay. Are you from United States? Both. Okay. And are you from United States, ma'am?\n**02:39** **Customer** Yes.\n**02:41** **Agent** And where did you purchase, ma'am, the product? Is it from the official website, via Amazon, insurance?\n**02:49** **Customer** From Babylist.\n**02:52** **Agent** Oh, from Babylist. And do you happen to have Babylist order number, ma'am?\n**02:58** **Customer** Happen to have what?\n**02:59** **Agent** The Babylist order number.\n**03:03** **Customer** The day it was number? The day it was ordered?\n**03:07** **Agent** Yes, ma'am. The order number from the baby list.\n**03:09** **Customer** The order number. Gotcha. Uh, let me find it.\n**03:13** **Agent** Sure.\n**04:02** **Customer** So sorry. I know I have the email. I'm just can't find it.\n**04:25** **Agent** Hello, ma'am?\n**04:26** **Customer** Yeah. Sorry. I just I know I have it. I just I'm having a hard time finding it.\n**04:32** **Agent** Mhmm. Sure.\n**04:53** **Customer** Me see if I can I have the tracking ID, but not the order number?\n**05:04** **Agent** Okay. So with that okay. I found it. Okay. Whenever you are ready, ma'am.\n**05:21** **Customer** Yeah. It's CLS21229331.\n**05:31** **Agent** So that is BLS21229331. Is that correct, ma'am?\n**05:38** **Customer** Yeah. BAsInBoy.\n**05:41** **Agent** Yes, ma'am. Alright. So, ma'am, here's the thing. I just want to set a proper expectations that Baby Lease is 1 of our valued partner. And to make sure, ma'am, that the after sales resolution will be coming from them, so all you need to do is just to contact health@babylist.com if it is paid by the insurance.\n**06:07** **Agent** But if it is paid by yours, ma'am, please contact support@babylist.com, ma'am, and rest that they are going to help you regarding your concern, ma'am. Okay? Since the product was purchased through them, ma'am. Alright? Okay.\n**06:24** **Agent** Okay. So, ma'am, is there anything else?\n**06:27** **Customer** No. That is all.\n**06:29** **Agent** K. If that's the case, thank you for calling momcozy. Have a great day ahead. Bye for now, ma'am, and take care. You too.\n**06:36** **Agent** Bye bye. Mhmm.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Thank you for calling momcozy. This is Kathy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I have the breast pump, the momcozy oh my goodness, the Air 1. Mhmm. And I'm having an issue where the milk is getting stuck in where the tunnel where the nipple goes. It's not pulling down.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And I haven't had them for that long. Okay. So I don't know if there's anything you that I'm doing wrong or if what's it called? You can tell me what I need to do to make sure that doesn't happen because it's just back going. And then once I take them off, I realign them, and it's not going down.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Just to confirm, ma'am, that your palm, there would if there would be a suction, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, ma'am? Yes? Mhmm. Just wanna make sure, ma'am, that the pump there is a suction. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. It's it's suck. There is suction. It's just the milk is getting stuck in the nipple, like, tunnel, and that's going down.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. Let me check, ma'am, the options. Okay? Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Alright. So regarding on your concern, ma'am, wherein the smoke doesn't slow down into the collector, ma'am, have you tried to check, ma'am, and ensure that the accessories is properly aligned, ma'am? Correctly Yeah. Seated.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And the Yeah. Everything is completely aligned. Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And I haven't used them that long.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Totally understand that 1, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. It says I've used them. I've had it for 19 days. I've had the device, and I haven't I don't I don't use it as my main pump, so I haven't used it that often.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. I see, ma'am. And to confirm, ma'am, is it happening for just 1 pump only or both of the pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Both.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Are you from United States? Both. Okay. And are you from United States, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And where did you purchase, ma'am, the product? Is it from the official website, via Amazon, insurance?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">From Babylist.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, from Babylist. And do you happen to have Babylist order number, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Happen to have what?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The Babylist order number.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The day it was number? The day it was ordered?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. The order number from the baby list.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The order number. Gotcha. Uh, let me find it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So sorry. I know I have the email. I'm just can't find it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Sorry. I just I know I have it. I just I'm having a hard time finding it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Me see if I can I have the tracking ID, but not the order number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So with that okay. I found it. Okay. Whenever you are ready, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. It's CLS21229331.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So that is BLS21229331. Is that correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. BAsInBoy.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. Alright. So, ma'am, here's the thing. I just want to set a proper expectations that Baby Lease is 1 of our valued partner. And to make sure, ma'am, that the after sales resolution will be coming from them, so all you need to do is just to contact health@babylist.com if it is paid by the insurance.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">But if it is paid by yours, ma'am, please contact support@babylist.com, ma'am, and rest that they are going to help you regarding your concern, ma'am. Okay? Since the product was purchased through them, ma'am. Alright? Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So, ma'am, is there anything else?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. That is all.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">K. If that's the case, thank you for calling momcozy. Have a great day ahead. Bye for now, ma'am, and take care. You too.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye. Mhmm.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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