我买了这个产品已经 8 个多月了，等了很久。
英文原文 / 原始消息
It's been a while over 8 months long for waiting for the product I been bought for a while
与 Joseph Vilaikeo 的对话
Conversation with Joseph Vilaikeo
客服备注 / Agents notes
34029476051481V1 replacement parts
M9|
V1 替换零件
M9|
Zendesk 既有问题分类
34154549939865CPI::Weird sound
value:
cpi__weird_soundCPI::异响
销售渠道 / 来源渠道
32685292044825Unknown
value:
unknown产品型号 / 产品线
33749938239513milk pump::Momcozy::M9
value:
milk.pump_momcozy_m9_mobile.flow_核心信息
产品字段
milk pump::Momcozy::M9
会话渠道
{"email": 6, "web": 5, "chat_transcript": 4, "native_messaging": 3}
本地 channel
Agent
更新时间
2026-05-13T22:35:13Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
标题：与 Joseph Vilaikeo 的对话
既有分类：CPI::异响
产品/渠道：milk pump::Momcozy::M9 / Agent
客服备注：V1 替换零件，M9|
描述：与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话
会话记录：
1. [2026-05-13 17:40] (系统): (会话开始)
2. [2026-05-13 17:40] (内部): 与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话
3. [2026-05-13 17:54] (系统): (聊天记录摘要) 用户最初咨询购买新吸乳器（要求家用、强力吸力），后询问 V1 吸乳器。客服 Dianne 告知 V1 已停产。用户随后提到需要“V1 替换零件”和“M9”。客服询问用户到底是指 V1 还是 M9。
4. [2026-05-13 17:57] (客户): 是的，我仍然感兴趣。
5. [2026-05-13 17:58] (客服): 告知 V1 停产无零件，推荐 V1/V2 兼容配件链接，并再次询问是 V1 还是 M9。
6. [2026-05-13 17:58] (系统): 由于未收到回复，客服尝试结束对话并告知办公时间。
7. [2026-05-13 17:59] (客户): M9
8. [2026-05-13 18:45] (客服): 澄清询问：是购买 M9 整机、零件还是其他咨询？
9. [2026-05-13 19:12] (客户): M9 吸乳器
10. [2026-05-13 19:23] (客服): 再次要求澄清：是购买整机还是零件？
11. [2026-05-13 19:29] (客户): 更换 M9 吸乳器
12. [2026-05-13 20:37] (客服): 同意办理更换，要求提供订单号以核实保修，并询问具体故障（如无吸力、不充电、异响等）。
13. [2026-05-13 20:51] (客户): 是的，吸乳器有噪音并且在晃动。
14. [2026-05-13 20:52] (客服): 致歉并要求提供订单号或订单截图以验证购买和保修状态。
15. [2026-05-13 22:35] (客户): 抱怨购买产品已超过 8 个月，等待时间很长。
既有分类：CPI::异响
产品/渠道：milk pump::Momcozy::M9 / Agent
客服备注：V1 替换零件，M9|
描述：与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话
会话记录：
1. [2026-05-13 17:40] (系统): (会话开始)
2. [2026-05-13 17:40] (内部): 与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话
3. [2026-05-13 17:54] (系统): (聊天记录摘要) 用户最初咨询购买新吸乳器（要求家用、强力吸力），后询问 V1 吸乳器。客服 Dianne 告知 V1 已停产。用户随后提到需要“V1 替换零件”和“M9”。客服询问用户到底是指 V1 还是 M9。
4. [2026-05-13 17:57] (客户): 是的，我仍然感兴趣。
5. [2026-05-13 17:58] (客服): 告知 V1 停产无零件，推荐 V1/V2 兼容配件链接，并再次询问是 V1 还是 M9。
6. [2026-05-13 17:58] (系统): 由于未收到回复，客服尝试结束对话并告知办公时间。
7. [2026-05-13 17:59] (客户): M9
8. [2026-05-13 18:45] (客服): 澄清询问：是购买 M9 整机、零件还是其他咨询？
9. [2026-05-13 19:12] (客户): M9 吸乳器
10. [2026-05-13 19:23] (客服): 再次要求澄清：是购买整机还是零件？
11. [2026-05-13 19:29] (客户): 更换 M9 吸乳器
12. [2026-05-13 20:37] (客服): 同意办理更换，要求提供订单号以核实保修，并询问具体故障（如无吸力、不充电、异响等）。
13. [2026-05-13 20:51] (客户): 是的，吸乳器有噪音并且在晃动。
14. [2026-05-13 20:52] (客服): 致歉并要求提供订单号或订单截图以验证购买和保修状态。
15. [2026-05-13 22:35] (客户): 抱怨购买产品已超过 8 个月，等待时间很长。
描述与翻译
中文描述
与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话
英文/原始描述
Conversation with Web User 6a04b5a0ea3b7f4163f15b1d
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Unknown | unknown |
33749938239513 | milk pump::Momcozy::M9 | milk.pump_momcozy_m9_mobile.flow_ |
34029476051481 | V1 replacement parts
M9| | |
34154549939865 | CPI::Weird sound | cpi__weird_sound |
更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255849",
"subject": "Conversation with Joseph Vilaikeo",
"description": "Conversation with Web User 6a04b5a0ea3b7f4163f15b1d",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T17:40:03Z",
"updated_at": "2026-05-13T22:35:13Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "V1 replacement parts\n\nM9|",
"agents_notes": "V1 replacement parts\n\nM9|",
"category_field_id": "34154549939865",
"category_name": "CPI::Weird sound",
"category_value": "cpi__weird_sound",
"category_zh": "异响"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 6,
"web": 5,
"chat_transcript": 4,
"native_messaging": 3
}
},
"messages": [
{
"conversation_id": "57893752194969",
"type": "Comment",
"created_at": "2026-05-13T22:35:13Z",
"author_id": "57890436276377",
"author_name": "Joseph Vilaikeo",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "It's been a while over 8 months long for waiting for the product I been bought for a while"
},
{
"conversation_id": "57892429955097",
"type": "Comment",
"created_at": "2026-05-13T20:52:32Z",
"author_id": "46577650054809",
"author_name": "BL-Chat-Dianne",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.\n \nWould you kindly provide us with the order number or screenshot of the order confirmation? We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n \nIf the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this. \n \nThank you for your cooperation and understanding.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57892425491737",
"type": "Comment",
"created_at": "2026-05-13T20:51:29Z",
"author_id": "57890436276377",
"author_name": "Joseph Vilaikeo",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Yes the pump is making noises and shaking"
},
{
"conversation_id": "57892327272857",
"type": "Comment",
"created_at": "2026-05-13T20:37:17Z",
"author_id": "46577650054809",
"author_name": "BL-Chat-Dianne",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for confirming.\n \nTo proceed with replacement, could you kindly provide us with the order number? We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n \nIf the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this.\n \nIn addition, could you kindly specify why you need a replacement for the M9? Is the pump having issues? If so, how is the pump is not working? For example:\n \nIs there no suction?\nDoes the device fail to turn on?\nIs it not charging?\nAre there any error messages or unusual sounds?\n \nProviding specific details about the issue will help us offer the most accurate and effective resolution for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57891696505625",
"type": "Comment",
"created_at": "2026-05-13T19:29:06Z",
"author_id": "57890436276377",
"author_name": "Joseph Vilaikeo",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Replacement M9 pump"
},
{
"conversation_id": "57891625707545",
"type": "Comment",
"created_at": "2026-05-13T19:23:15Z",
"author_id": "46577650054809",
"author_name": "BL-Chat-Dianne",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nI understand it's the m9 breast pump, but could you please kindly clarify — are you looking to purchase the M9 breast pump itself, M9 replacement parts, or something else related to the M9 model?\n \nPlease let us know your concern or what exactly you are inquiring about so we can assist you correctly.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57891545857945",
"type": "Comment",
"created_at": "2026-05-13T19:12:10Z",
"author_id": "57890436276377",
"author_name": "Joseph Vilaikeo",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "M9 breast pump"
},
{
"conversation_id": "57891286348953",
"type": "Comment",
"created_at": "2026-05-13T18:45:10Z",
"author_id": "46577650054809",
"author_name": "BL-Chat-Dianne",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nCould you please kindly clarify — are you looking to purchase the M9 breast pump itself, M9 replacement parts, or something else related to the M9 model?\n \nPlease let us know your concern or what exactly you are inquiring about so we can assist you correctly.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57890738143001",
"type": "Comment",
"created_at": "2026-05-13T17:59:41Z",
"author_id": "57890436276377",
"author_name": "Joseph Vilaikeo",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "M9"
},
{
"conversation_id": "57890756981145",
"type": "Comment",
"created_at": "2026-05-13T17:58:50Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(01:56:06) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. \n\n \n\nIf you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n\n💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57890756981017",
"type": "ChatEndedEvent",
"created_at": "2026-05-13T17:58:50Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57890756962329",
"type": "Comment",
"created_at": "2026-05-13T17:58:49Z",
"author_id": "46577650054809",
"author_name": "BL-Chat-Dianne",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.\nWe sincerely apologize for the inconvenience this may cause.\n \nHowever, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n \n\n \nIn addition, could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.\n \nBest regards, \nMomcozy Customer Support Team"
},
{
"conversation_id": "57890742661785",
"type": "Comment",
"created_at": "2026-05-13T17:57:49Z",
"author_id": "57890436276377",
"author_name": "Joseph Vilaikeo",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Yes, I am still interested."
},
{
"conversation_id": "57890685776153",
"type": "ChatStartedEvent",
"created_at": "2026-05-13T17:56:06Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "native_messaging",
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"text": ""
},
{
"conversation_id": "57890668420377",
"type": "Comment",
"created_at": "2026-05-13T17:54:35Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(01:32:17) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(01:32:40) Web User 6a04b5a0ea3b7f4163f15b1d: I need a new breast pump \n\n(01:32:55) Momcozy: To help you find the perfect breast pump, could you tell me a bit about how you plan to use it? For example, will you be pumping at work, mostly at home, using it to relieve engorgement, or is there another situation? Your needs will help me recommend the best option for you!\n\n(01:33:46) Web User 6a04b5a0ea3b7f4163f15b1d: At home pumping \n\n(01:33:54) Momcozy: When picking out a breast pump for home use, what matters most to you? Are you looking for strong suction, extra comfort, super quiet operation for privacy, a lightweight design, or the best value for your money? Let me know what’s most important, and I’ll help you find the perfect fit!\n\n(01:34:28) Web User 6a04b5a0ea3b7f4163f15b1d: Strong suction \n\n(01:34:46) Momcozy: For strong suction while pumping at home, Momcozy offers several excellent breast pumps designed to provide powerful performance and comfort! Our electric breast pumps feature adjustable suction levels, quiet operation, and user-friendly designs—perfect for dedicated home use. If you’d like, I can share more details about specific Momcozy models that are popular for their strong suction and reliability. Let me know if you’d like recommendations or have any preferences!\n\n(01:34:50) Momcozy: Did my recommendations help you feel more confident about your choice? If you have any more questions or need extra details, I’m here and happy to help!\n\n(01:35:40) Web User 6a04b5a0ea3b7f4163f15b1d: What is the cost of a breast pump \n\n(01:35:44) Momcozy: Did my suggestions about strong suction breast pumps help you out? If you have any thoughts or need more info, just let me know—I'm here to help!\n\n(01:36:07) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n\n(01:36:18) Momcozy: Is there anything else I can help you with?\n\n(01:36:57) Web User 6a04b5a0ea3b7f4163f15b1d: How much is cost \n\n(01:37:10) Momcozy: Here are the prices for some of our popular Momcozy breast pumps, all in USD: \n\n * Mobile Style™ Hands-free Slim Breast Pump (M6): From $129.99, currently discounted to $110.49.\n\n * All-in-one M5 Wearable Breast Pump: $119.99, now $95.99 with the discount.\n\n * S9 Pro Breast Pump Replacement Parts: From $9.99 to $14.99.\n\n * Wearable Breast Pump Linker for S9 Pro / S12 Pro: $12.99. \n\n We’re also running a Women’s Day Flash Sale with 20% off core picks! Many pumps come with a 30-day guarantee and 1-year warranty. Prices may vary by model and promotion. Let me know if you’d like more details about a specific pump!\n\n(01:37:15) Momcozy: Tips: If you’re a new user, keep an eye on your registration email—you’ll receive a 10% off welcome coupon that can be used sitewide! Enjoy shopping with Momcozy!\n\n(01:37:26) Momcozy: Is there anything else I can help you with today?\n\n(01:38:57) Web User 6a04b5a0ea3b7f4163f15b1d: Do you still have V1 breast pump?\n\n(01:39:09) Momcozy: Just to check, have you already placed an order for the V1 breast pump?\n\n(01:39:26) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n\n(01:39:33) Momcozy: I'm connecting you with one of our friendly customer service specialists right now—please hang tight for just a moment!\n\n(01:39:36) Momcozy: Could you please let me know your name and email address?\n\n(01:39:56) Web User 6a04b5a0ea3b7f4163f15b1d: name: Joseph Vilaikeo\n\nemail: josephvilaikeo@gmail.com\n\n(01:40:02) Momcozy: Transferring to a human agent.\n\n(01:41:12) Momcozy Dian: Hello,\n\n \n\nThank you for your inquiry.\n\n \n\nThe V1 breast pump has already been discontinued as it has been upgraded to the V1 Pro and V2 Pro models.\n\n \n\nPlease let us know if you would like help choosing the most suitable replacement for your needs.\n\n(01:41:55) Joseph Vilaikeo: Yes replacement \n\n(01:42:29) Joseph Vilaikeo: Replacement \n\n(01:43:13) Joseph Vilaikeo: V1 replacement parts \n\n(01:44:34) Joseph Vilaikeo: M9\n\n(01:45:07) Momcozy Dian: We would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.\n\nWe sincerely apologize for the inconvenience this may cause.\n\n \n\nHowever, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:\n\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n\n(01:45:07) Momcozy Dian uploaded: image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRH72A7NKPSZW6JM11G9YB60/image.png\n\nType: image/png\n\nSize: 417558\n\n(01:45:51) Momcozy Dian: Could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.\n\n(01:51:16) Momcozy Dian: Hi there! Just checking in — are we still connected?"
},
{
"conversation_id": "57890668420249",
"type": "ChatEndedEvent",
"created_at": "2026-05-13T17:54:35Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57890436290841",
"type": "Comment",
"created_at": "2026-05-13T17:40:03Z",
"author_id": "57890436276377",
"author_name": "Joseph Vilaikeo",
"author_role": "end-user",
"sender_type": "internal",
"channel": "native_messaging",
"public": false,
"recording_type": "",
"text": "Conversation with Web User 6a04b5a0ea3b7f4163f15b1d"
},
{
"conversation_id": "57890436290713",
"type": "ChatStartedEvent",
"created_at": "2026-05-13T17:40:03Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "native_messaging",
"public": null,
"recording_type": "",
"text": ""
}
]
}
翻译 JSON
{
"translated_subject": "与 Joseph Vilaikeo 的对话",
"translated_description": "与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话",
"translated_agents_notes": "V1 替换零件\n\nM9|",
"translated_category_label": "CPI::异响",
"translated_messages": [
{
"conversation_id": "57893752194969",
"created_at": "2026-05-13T22:35:13Z",
"sender_type": "customer",
"author_name": "Joseph Vilaikeo",
"channel": "email",
"translated_text": "我买了这个产品已经 8 个多月了，等了很久。"
},
{
"conversation_id": "57892429955097",
"created_at": "2026-05-13T20:52:32Z",
"sender_type": "agent",
"author_name": "BL-Chat-Dianne",
"channel": "web",
"translated_text": "您好，\n \n感谢您向我们反映此事，对于给您带来的不便，我们深表歉意。\n \n能否请您提供订单号或订单确认截图？我们需要这些信息来核实原始购买详情并确认保修状态。一旦我们有了订单号，就能进行相应的后续服务。\n \n如果该产品是作为礼物收到的，我们恳请您联系原购买者以获取订单号。非常感谢您的协助。\n \n感谢您的合作与理解。\n \n顺颂商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57892425491737",
"created_at": "2026-05-13T20:51:29Z",
"sender_type": "customer",
"author_name": "Joseph Vilaikeo",
"channel": "email",
"translated_text": "是的，吸乳器有噪音并且在晃动"
},
{
"conversation_id": "57892327272857",
"created_at": "2026-05-13T20:37:17Z",
"sender_type": "agent",
"author_name": "BL-Chat-Dianne",
"channel": "web",
"translated_text": "您好，\n \n感谢您的确认。\n \n为了办理换货，能否请您提供订单号？我们需要此信息来核实原始购买详情并确认保修状态。一旦我们有了订单号，就能进行相应的后续服务。\n \n如果该产品是作为礼物收到的，我们恳请您联系原购买者以获取订单号。非常感谢您的协助。\n \n此外，能否请您说明为什么需要更换 M9？是吸乳器出了问题吗？如果是，吸乳器是如何不工作的？例如：\n \n是否没有吸力？\n设备是否无法开机？\n是否无法充电？\n是否有任何错误信息或异常声音？\n \n提供有关问题的具体细节将有助于我们为您提供最准确、有效的解决方案。\n \n顺颂商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57891696505625",
"created_at": "2026-05-13T19:29:06Z",
"sender_type": "customer",
"author_name": "Joseph Vilaikeo",
"channel": "email",
"translated_text": "更换 M9 吸乳器"
},
{
"conversation_id": "57891625707545",
"created_at": "2026-05-13T19:23:15Z",
"sender_type": "agent",
"author_name": "BL-Chat-Dianne",
"channel": "web",
"translated_text": "您好，\n \n我明白是 M9 吸乳器，但能否请您澄清一下——您是想购买 M9 吸乳器本身、M9 替换零件，还是与 M9 型号相关的其他东西？\n \n请告诉我们您的疑虑或您的具体咨询内容，以便我们为您提供正确的帮助。\n \n顺颂商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57891545857945",
"created_at": "2026-05-13T19:12:10Z",
"sender_type": "customer",
"author_name": "Joseph Vilaikeo",
"channel": "email",
"translated_text": "M9 吸乳器"
},
{
"conversation_id": "57891286348953",
"created_at": "2026-05-13T18:45:10Z",
"sender_type": "agent",
"author_name": "BL-Chat-Dianne",
"channel": "web",
"translated_text": "您好，\n \n能否请您澄清一下——您是想购买 M9 吸乳器本身、M9 替换零件，还是与 M9 型号相关的其他东西？\n \n请告诉我们您的疑虑或您的具体咨询内容，以便我们为您提供正确的帮助。\n \n顺颂商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57890738143001",
"created_at": "2026-05-13T17:59:41Z",
"sender_type": "customer",
"author_name": "Joseph Vilaikeo",
"channel": "email",
"translated_text": "M9"
},
{
"conversation_id": "57890756981145",
"created_at": "2026-05-13T17:58:50Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(01:56:06) Momcozy Dian: 由于我们尚未收到您的回复，我们将暂时关闭此聊天。\n\n如果您仍需要帮助或有任何其他问题，请随时再次联系我们——我们将非常乐意为您提供帮助！\n\n💻 在线聊天：周一至周五：美东时间 7am–5pm, 8pm–4am；周六至周日：美东时间 7am–5pm\n\n感谢您联系 Momcozy，祝您度过美好的一天！\n\n***请注意：您的工单可能会被系统自动关闭，但请不要担心。工单的关闭并不意味着您的问题已得到解决。如果您有任何问题或疑虑，请随时联系我们。"
},
{
"conversation_id": "57890756981017",
"created_at": "2026-05-13T17:58:50Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57890756962329",
"created_at": "2026-05-13T17:58:49Z",
"sender_type": "agent",
"author_name": "BL-Chat-Dianne",
"channel": "web",
"translated_text": "您好，\n \n我们想通知您，V1 吸乳器已经停产，因此我们不再生产该型号的替换零件。\n对于由此可能带来的不便，我们深表歉意。\n \n但是，我们建议考虑储奶袋组合，其中包含满足您吸乳需求的必要兼容组件：\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n \n此外，能否请您澄清您指的是哪个型号——V1 还是 M9？这将有助于我们为您提供正确的信息并更好地协助您。\n \n顺颂商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57890742661785",
"created_at": "2026-05-13T17:57:49Z",
"sender_type": "customer",
"author_name": "Joseph Vilaikeo",
"channel": "email",
"translated_text": "是的，我仍然感兴趣。"
},
{
"conversation_id": "57890685776153",
"created_at": "2026-05-13T17:56:06Z",
"sender_type": "system",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
},
{
"conversation_id": "57890668420377",
"created_at": "2026-05-13T17:54:35Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(01:32:17) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（哺乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品与活动咨询、订单状态与物流问题、售后服务、其他咨询\n\n(01:32:40) Web 用户 6a04b5a0ea3b7f4163f15b1d: 我需要一个新的吸乳器\n\n(01:32:55) Momcozy: 为了帮您找到完美的吸乳器，您能告诉我您打算如何使用它吗？例如，是在工作时吸乳，主要在家里使用，还是用于缓解涨奶，或者有其他情况？您的需求将帮助我为您推荐最佳选择！\n\n(01:33:46) Web 用户 6a04b5a0ea3b7f4163f15b1d: 在家吸乳\n\n(01:33:54) Momcozy: 在挑选家用吸乳器时，您最看重什么？您是追求强力吸力、额外的舒适感、超静音操作以保护隐私、轻便设计，还是性价比最高？请让我知道什么最重要，我会帮您找到最适合的选择！\n\n(01:34:28) Web 用户 6a04b5a0ea3b7f4163f15b1d: 强力吸力\n\n(01:34:46) Momcozy: 对于在家吸乳时需要强力吸力的需求，Momcozy 提供几款优秀的吸乳器，旨在提供强大的性能和舒适度！我们的电动吸乳器具有可调节的吸力水平、安静的操作和人性化的设计——非常适合专门在家使用。如果您愿意，我可以分享更多关于因强力吸力和可靠性而受欢迎的特定 Momcozy 型号的详细信息。如果您需要推荐或有任何偏好，请告诉我！\n\n(01:34:50) Momcozy: 我的推荐是否让您对选择更有信心？如果您还有任何问题或需要更多细节，我在这里很乐意为您提供帮助！\n\n(01:35:40) Web 用户 6a04b5a0ea3b7f4163f15b1d: 吸乳器的价格是多少\n\n(01:35:44) Momcozy: 我关于强力吸力吸乳器的建议对您有帮助吗？如果您有任何想法或需要更多信息，请告诉我——我会为您提供帮助！\n\n(01:36:07) Web 用户 6a04b5a0ea3b7f4163f15b1d: 是的\n\n(01:36:18) Momcozy: 还有什么我可以帮您的吗？\n\n(01:36:57) Web 用户 6a04b5a0ea3b7f4163f15b1d: 多少钱\n\n(01:37:10) Momcozy: 以下是我们一些热门 Momcozy 吸乳器的价格（美元）：\n\n* Mobile Style™ 挂脖式纤薄吸乳器 (M6)：129.99 美元起，目前折扣价为 110.49 美元。\n\n* 一体式 M5 穿戴式吸乳器：119.99 美元，现折扣价 95.99 美元。\n\n* S9 Pro 吸乳器替换零件：9.99 美元至 14.99 美元。\n\n* S9 Pro / S12 Pro 穿戴式吸乳器连接器：12.99 美元。\n\n我们目前还在举行妇女节闪购活动，核心精选产品 20% 优惠！许多吸乳器附带 30 天保障和 1 年保修。价格因型号和促销活动而异。如果您想了解特定吸乳器的更多细节，请告诉我！\n\n(01:37:15) Momcozy: 提示：如果您是新用户，请留意您的注册邮箱——您将收到一张 10% 优惠的欢迎券，全站通用！祝您在 Momcozy 购物愉快！\n\n(01:37:26) Momcozy: 今天还有其他我可以帮您的吗？\n\n(01:38:57) Web 用户 6a04b5a0ea3b7f4163f15b1d: 你们还有 V1 吸乳器吗？\n\n(01:39:09) Momcozy: 只是确认一下，您是否已经下单购买了 V1 吸乳器？\n\n(01:39:26) Web 用户 6a04b5a0ea3b7f4163f15b1d: 是的\n\n(01:39:33) Momcozy: 我现在正在为您连接我们的一位客服专员——请稍等片刻！\n\n(01:39:36) Momcozy: 请告诉我您的姓名和电子邮件地址好吗？\n\n(01:39:56) Web 用户 6a04b5a0ea3b7f4163f15b1d: 姓名: Joseph Vilaikeo\n\n邮箱: josephvilaikeo@gmail.com\n\n(01:40:02) Momcozy: 正在转接人工客服。\n\n(01:41:12) Momcozy Dian: 您好，\n\n感谢您的咨询。\n\nV1 吸乳器已经停产，因为它已升级为 V1 Pro 和 V2 Pro 型号。\n\n如果您需要帮助选择最适合您需求的替代品，请告诉我们。\n\n(01:41:55) Joseph Vilaikeo: 是的 更换\n\n(01:42:29) Joseph Vilaikeo: 更换\n\n(01:43:13) Joseph Vilaikeo: V1 替换零件\n\n(01:44:34) Joseph Vilaikeo: M9\n\n(01:45:07) Momcozy Dian: 我们想通知您，V1 吸乳器已经停产，因此我们不再生产该型号的替换零件。\n\n对于由此可能带来的不便，我们深表歉意。\n\n但是，我们建议考虑储奶袋组合，其中包含满足您吸乳需求的必要兼容组件：\n\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n\n(01:45:07) Momcozy Dian 上传了：image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRH72A7NKPSZW6JM11G9YB60/image.png\n\n类型: image/png\n\n大小: 417558\n\n(01:45:51) Momcozy Dian: 能否请您澄清您指的是哪个型号——V1 还是 M9？这将有助于我们为您提供正确的信息并更好地协助您。\n\n(01:51:16) Momcozy Dian: 您好！只是确认一下——我们还在连接中吗？"
},
{
"conversation_id": "57890668420249",
"created_at": "2026-05-13T17:54:35Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57890436290841",
"created_at": "2026-05-13T17:40:03Z",
"sender_type": "internal",
"author_name": "Joseph Vilaikeo",
"channel": "native_messaging",
"translated_text": "与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话"
},
{
"conversation_id": "57890436290713",
"created_at": "2026-05-13T17:40:03Z",
"sender_type": "system",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
}
],
"chinese_reading_text": "标题：与 Joseph Vilaikeo 的对话\n既有分类：CPI::异响\n产品/渠道：milk pump::Momcozy::M9 / Agent\n客服备注：V1 替换零件，M9|\n描述：与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话\n\n会话记录：\n1. [2026-05-13 17:40] (系统): (会话开始)\n2. [2026-05-13 17:40] (内部): 与 Web 用户 6a04b5a0ea3b7f4163f15b1d 的对话\n3. [2026-05-13 17:54] (系统): (聊天记录摘要) 用户最初咨询购买新吸乳器（要求家用、强力吸力），后询问 V1 吸乳器。客服 Dianne 告知 V1 已停产。用户随后提到需要“V1 替换零件”和“M9”。客服询问用户到底是指 V1 还是 M9。\n4. [2026-05-13 17:57] (客户): 是的，我仍然感兴趣。\n5. [2026-05-13 17:58] (客服): 告知 V1 停产无零件，推荐 V1/V2 兼容配件链接，并再次询问是 V1 还是 M9。\n6. [2026-05-13 17:58] (系统): 由于未收到回复，客服尝试结束对话并告知办公时间。\n7. [2026-05-13 17:59] (客户): M9\n8. [2026-05-13 18:45] (客服): 澄清询问：是购买 M9 整机、零件还是其他咨询？\n9. [2026-05-13 19:12] (客户): M9 吸乳器\n10. [2026-05-13 19:23] (客服): 再次要求澄清：是购买整机还是零件？\n11. [2026-05-13 19:29] (客户): 更换 M9 吸乳器\n12. [2026-05-13 20:37] (客服): 同意办理更换，要求提供订单号以核实保修，并询问具体故障（如无吸力、不充电、异响等）。\n13. [2026-05-13 20:51] (客户): 是的，吸乳器有噪音并且在晃动。\n14. [2026-05-13 20:52] (客服): 致歉并要求提供订单号或订单截图以验证购买和保修状态。\n15. [2026-05-13 22:35] (客户): 抱怨购买产品已超过 8 个月，等待时间很长。",
"translation_notes": [
"用户在对话初期提到了 V1 停产型号，后期明确是关于 M9 吸乳器的异响和晃动问题，且已购买 8 个月。",
"系统自动关闭的消息和重复的澄清询问已逐条翻译。"
]
}
ticket_raw_json
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conversation_raw_json
{
"conversations": [
{
"id": 57893752194969,
"type": "Comment",
"author_id": 57890436276377,
"body": "It's been a while over 8 months long for waiting for the product I been bought for a while",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">It's been a while over 8 months long for waiting for the product I been bought for a while </div><br><div></div></div>",
"plain_body": "It's been a while over 8 months long for waiting for the product I been bought for a while ",
"public": true,
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"via": {
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"address": "josephvilaikeo@gmail.com",
"name": "Joseph Vilaikeo",
"original_recipients": [
"josephvilaikeo@gmail.com",
"support+id9jjywr-vz613@momcozy.zendesk.com"
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},
"to": {
"name": "momcozy",
"address": "support+id9jjywr-vz613@momcozy.zendesk.com"
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},
"created_at": "2026-05-13T22:35:13Z",
"metadata": {
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"email_id": "01KRHQNKJSJSJCJB1K5FQJFCZM",
"raw_email_identifier": "20869961/b789bf5d-7eb0-4f00-a9f8-b92a28c39726.eml",
"json_email_identifier": "20869961/b789bf5d-7eb0-4f00-a9f8-b92a28c39726.json",
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{
"id": 57892429955097,
"type": "Comment",
"author_id": 46577650054809,
"body": "Hello,\n \nThank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.\n\nWould you kindly provide us with the _**order number or screenshot of the order confirmation**_**?** We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n\n_If the item was received as a gift_, _we kindly ask that you contact the original purchaser to obtain the order number_. We truly appreciate your help with this.\n\nThank you for your cooperation and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.<br> <br>Would you kindly provide us with the <i><strong>order number or screenshot of the order confirmation</strong></i><strong>?</strong> We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.<br> <br><i>If the item was received as a gift</i>, <i>we kindly ask that you contact the original purchaser to obtain the order number</i>. We truly appreciate your help with this. <br> <br>Thank you for your cooperation and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team <br></div>",
"plain_body": "Hello,\n \nThank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.\n \nWould you kindly provide us with the order number or screenshot of the order confirmation? We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n \nIf the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this. \n \nThank you for your cooperation and understanding.\n \nBest regards,\nMomcozy Customer Support Team ",
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"body": "Yes the pump is making noises and shaking",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Yes the pump is making noises and shaking </div><br><div></div></div>",
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"body": "Hello,\n \nThank you for confirming.\n\nTo proceed with replacement, could you kindly provide us with the **order number?** We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n\nIf the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this.\n\nIn addition, **could you kindly specify why you need a replacement for the M9? Is the pump having issues? If so, how is the pump is not working? For example:**\n\nIs there no suction?\nDoes the device fail to turn on?\nIs it not charging?\nAre there any error messages or unusual sounds?\n\nProviding specific details about the issue will help us offer the most accurate and effective resolution for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for confirming.<br> <br>To proceed with replacement, could you kindly provide us with the<strong> order number?</strong> We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.<br> <br>If the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this.<br> <br>In addition,<strong> could you kindly specify why you need a replacement for the M9? Is the pump having issues? If so, how is the pump is not working? For example:</strong><br> <br>Is there no suction?<br>Does the device fail to turn on?<br>Is it not charging?<br>Are there any error messages or unusual sounds?<br> <br>Providing specific details about the issue will help us offer the most accurate and effective resolution for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for confirming.\n \nTo proceed with replacement, could you kindly provide us with the order number? We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n \nIf the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this.\n \nIn addition, could you kindly specify why you need a replacement for the M9? Is the pump having issues? If so, how is the pump is not working? For example:\n \nIs there no suction?\nDoes the device fail to turn on?\nIs it not charging?\nAre there any error messages or unusual sounds?\n \nProviding specific details about the issue will help us offer the most accurate and effective resolution for you.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Replacement M9 pump",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Replacement M9 pump </div><br><div></div></div>",
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"body": "Hello,\n\nI understand it's the m9 breast pump, but could you please **kindly clarify** — **are you looking to purchase the M9 breast pump itself, M9 replacement parts, or something else related to the M9 model?**\n\nPlease let us know your concern or what exactly you are inquiring about so we can assist you correctly.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I understand it's the m9 breast pump, but could you please<span style=\"color: #C72809;\"><strong> kindly clarify </strong></span>— <span style=\"color: #C72809;\"><strong>are you looking to purchase the M9 breast pump itself, M9 replacement parts, or something else related to the M9 model?</strong></span><br> <br>Please let us know your concern or what exactly you are inquiring about so we can assist you correctly.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nI understand it's the m9 breast pump, but could you please kindly clarify — are you looking to purchase the M9 breast pump itself, M9 replacement parts, or something else related to the M9 model?\n \nPlease let us know your concern or what exactly you are inquiring about so we can assist you correctly.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "M9 breast pump",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">M9 breast pump </div><br><div></div></div>",
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"body": "Hello,\n\nCould you please kindly clarify — are you looking to purchase the **M9 breast pump itself, M9 replacement parts, or something else related to the M9 model**?\n\nPlease let us know your concern or what exactly you are inquiring about so we can assist you correctly.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Could you please kindly clarify — are you looking to purchase the <strong>M9 breast pump itself, M9 replacement parts, or something else related to the M9 model</strong>?<br> <br>Please let us know your concern or what exactly you are inquiring about so we can assist you correctly.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nCould you please kindly clarify — are you looking to purchase the M9 breast pump itself, M9 replacement parts, or something else related to the M9 model?\n \nPlease let us know your concern or what exactly you are inquiring about so we can assist you correctly.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(01:56:06) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. \n \nIf you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n \nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(01:56:06) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. \n<br> \n<br>If you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n<br>💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n<br> \n<br>Thank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n<br> \n<br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</p></div>",
"plain_body": "(01:56:06) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. \n\n \n\nIf you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n\n💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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{
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"body": "Hello,\n\nWe would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.\nWe sincerely apologize for the inconvenience this may cause.\n\nHowever, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n\n \n\nIn addition, could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.<br>We sincerely apologize for the inconvenience this may cause.<br> <br>However, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\">https://momcozy.com/products/v1-v2-hands-free-breast-<u>pump</u>-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038</a><br> <br><span style=\"opacity: 1;\"><img src=\"https://rootglobal.zendesk.com/attachments/token/7edOBbGvBOP3c6vNQ6nHg1eq1/?name=image.png\"></span><br> <br>In addition, could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.<br> <br>Best regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.\nWe sincerely apologize for the inconvenience this may cause.\n \nHowever, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n \n\n \nIn addition, could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.\n \nBest regards, \nMomcozy Customer Support Team",
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"body": "Yes, I am still interested.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Yes, I am still interested. </div><br><div></div></div>",
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"body": "(01:32:17) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(01:32:40) Web User 6a04b5a0ea3b7f4163f15b1d: I need a new breast pump \n(01:32:55) Momcozy: To help you find the perfect breast pump, could you tell me a bit about how you plan to use it? For example, will you be pumping at work, mostly at home, using it to relieve engorgement, or is there another situation? Your needs will help me recommend the best option for you!\n(01:33:46) Web User 6a04b5a0ea3b7f4163f15b1d: At home pumping \n(01:33:54) Momcozy: When picking out a breast pump for home use, what matters most to you? Are you looking for strong suction, extra comfort, super quiet operation for privacy, a lightweight design, or the best value for your money? Let me know what’s most important, and I’ll help you find the perfect fit!\n(01:34:28) Web User 6a04b5a0ea3b7f4163f15b1d: Strong suction \n(01:34:46) Momcozy: For strong suction while pumping at home, Momcozy offers several excellent breast pumps designed to provide powerful performance and comfort! Our electric breast pumps feature adjustable suction levels, quiet operation, and user-friendly designs—perfect for dedicated home use. If you’d like, I can share more details about specific Momcozy models that are popular for their strong suction and reliability. Let me know if you’d like recommendations or have any preferences!\n(01:34:50) Momcozy: Did my recommendations help you feel more confident about your choice? If you have any more questions or need extra details, I’m here and happy to help!\n(01:35:40) Web User 6a04b5a0ea3b7f4163f15b1d: What is the cost of a breast pump \n(01:35:44) Momcozy: Did my suggestions about strong suction breast pumps help you out? If you have any thoughts or need more info, just let me know—I'm here to help!\n(01:36:07) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n(01:36:18) Momcozy: Is there anything else I can help you with?\n(01:36:57) Web User 6a04b5a0ea3b7f4163f15b1d: How much is cost \n(01:37:10) Momcozy: Here are the prices for some of our popular Momcozy breast pumps, all in USD:\n\n * Mobile Style™ Hands-free Slim Breast Pump (M6): From $129.99, currently discounted to $110.49.\n * All-in-one M5 Wearable Breast Pump: $119.99, now $95.99 with the discount.\n * S9 Pro Breast Pump Replacement Parts: From $9.99 to $14.99.\n * Wearable Breast Pump Linker for S9 Pro / S12 Pro: $12.99.\n\nWe’re also running a Women’s Day Flash Sale with 20% off core picks! Many pumps come with a 30-day guarantee and 1-year warranty. Prices may vary by model and promotion. Let me know if you’d like more details about a specific pump!\n(01:37:15) Momcozy: Tips: If you’re a new user, keep an eye on your registration email—you’ll receive a 10% off welcome coupon that can be used sitewide! Enjoy shopping with Momcozy!\n(01:37:26) Momcozy: Is there anything else I can help you with today?\n(01:38:57) Web User 6a04b5a0ea3b7f4163f15b1d: Do you still have V1 breast pump?\n(01:39:09) Momcozy: Just to check, have you already placed an order for the V1 breast pump?\n(01:39:26) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n(01:39:33) Momcozy: I'm connecting you with one of our friendly customer service specialists right now—please hang tight for just a moment!\n(01:39:36) Momcozy: Could you please let me know your name and email address?\n(01:39:56) Web User 6a04b5a0ea3b7f4163f15b1d: name: Joseph Vilaikeo\nemail: josephvilaikeo@gmail.com\n(01:40:02) Momcozy: Transferring to a human agent.\n(01:41:12) Momcozy Dian: Hello,\n \nThank you for your inquiry.\n \nThe V1 breast pump has already been discontinued as it has been upgraded to the V1 Pro and V2 Pro models.\n \nPlease let us know if you would like help choosing the most suitable replacement for your needs.\n(01:41:55) Joseph Vilaikeo: Yes replacement \n(01:42:29) Joseph Vilaikeo: Replacement \n(01:43:13) Joseph Vilaikeo: V1 replacement parts \n(01:44:34) Joseph Vilaikeo: M9\n(01:45:07) Momcozy Dian: We would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.\nWe sincerely apologize for the inconvenience this may cause.\n \nHowever, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n(01:45:07) Momcozy Dian uploaded: image.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRH72A7NKPSZW6JM11G9YB60/image.png\nType: image/png\nSize: 417558\n(01:45:51) Momcozy Dian: Could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.\n(01:51:16) Momcozy Dian: Hi there! Just checking in — are we still connected?",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(01:32:17) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(01:32:40) Web User 6a04b5a0ea3b7f4163f15b1d: I need a new breast pump \n<br>(01:32:55) Momcozy: To help you find the perfect breast pump, could you tell me a bit about how you plan to use it? For example, will you be pumping at work, mostly at home, using it to relieve engorgement, or is there another situation? Your needs will help me recommend the best option for you!\n<br>(01:33:46) Web User 6a04b5a0ea3b7f4163f15b1d: At home pumping \n<br>(01:33:54) Momcozy: When picking out a breast pump for home use, what matters most to you? Are you looking for strong suction, extra comfort, super quiet operation for privacy, a lightweight design, or the best value for your money? Let me know what’s most important, and I’ll help you find the perfect fit!\n<br>(01:34:28) Web User 6a04b5a0ea3b7f4163f15b1d: Strong suction \n<br>(01:34:46) Momcozy: For strong suction while pumping at home, Momcozy offers several excellent breast pumps designed to provide powerful performance and comfort! Our electric breast pumps feature adjustable suction levels, quiet operation, and user-friendly designs—perfect for dedicated home use. If you’d like, I can share more details about specific Momcozy models that are popular for their strong suction and reliability. Let me know if you’d like recommendations or have any preferences!\n<br>(01:34:50) Momcozy: Did my recommendations help you feel more confident about your choice? If you have any more questions or need extra details, I’m here and happy to help!\n<br>(01:35:40) Web User 6a04b5a0ea3b7f4163f15b1d: What is the cost of a breast pump \n<br>(01:35:44) Momcozy: Did my suggestions about strong suction breast pumps help you out? If you have any thoughts or need more info, just let me know—I'm here to help!\n<br>(01:36:07) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n<br>(01:36:18) Momcozy: Is there anything else I can help you with?\n<br>(01:36:57) Web User 6a04b5a0ea3b7f4163f15b1d: How much is cost \n<br>(01:37:10) Momcozy: Here are the prices for some of our popular Momcozy breast pumps, all in USD:</p>\n\n<p dir=\"auto\"> * Mobile Style™ Hands-free Slim Breast Pump (M6): From $129.99, currently discounted to $110.49.\n<br> * All-in-one M5 Wearable Breast Pump: $119.99, now $95.99 with the discount.\n<br> * S9 Pro Breast Pump Replacement Parts: From $9.99 to $14.99.\n<br> * Wearable Breast Pump Linker for S9 Pro / S12 Pro: $12.99.</p>\n\n<p dir=\"auto\">We’re also running a Women’s Day Flash Sale with 20% off core picks! Many pumps come with a 30-day guarantee and 1-year warranty. Prices may vary by model and promotion. Let me know if you’d like more details about a specific pump!\n<br>(01:37:15) Momcozy: Tips: If you’re a new user, keep an eye on your registration email—you’ll receive a 10% off welcome coupon that can be used sitewide! Enjoy shopping with Momcozy!\n<br>(01:37:26) Momcozy: Is there anything else I can help you with today?\n<br>(01:38:57) Web User 6a04b5a0ea3b7f4163f15b1d: Do you still have V1 breast pump?\n<br>(01:39:09) Momcozy: Just to check, have you already placed an order for the V1 breast pump?\n<br>(01:39:26) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n<br>(01:39:33) Momcozy: I'm connecting you with one of our friendly customer service specialists right now—please hang tight for just a moment!\n<br>(01:39:36) Momcozy: Could you please let me know your name and email address?\n<br>(01:39:56) Web User 6a04b5a0ea3b7f4163f15b1d: name: Joseph Vilaikeo\n<br>email: <a href=\"mailto:josephvilaikeo@gmail.com\" rel=\"noreferrer\">josephvilaikeo@gmail.com</a>\n<br>(01:40:02) Momcozy: Transferring to a human agent.\n<br>(01:41:12) Momcozy Dian: Hello,\n<br> \n<br>Thank you for your inquiry.\n<br> \n<br>The V1 breast pump has already been discontinued as it has been upgraded to the V1 Pro and V2 Pro models.\n<br> \n<br>Please let us know if you would like help choosing the most suitable replacement for your needs.\n<br>(01:41:55) Joseph Vilaikeo: Yes replacement \n<br>(01:42:29) Joseph Vilaikeo: Replacement \n<br>(01:43:13) Joseph Vilaikeo: V1 replacement parts \n<br>(01:44:34) Joseph Vilaikeo: M9\n<br>(01:45:07) Momcozy Dian: We would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.\n<br>We sincerely apologize for the inconvenience this may cause.\n<br> \n<br>However, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:\n<br><a href=\"https://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038</a>\n<br>(01:45:07) Momcozy Dian uploaded: image.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRH72A7NKPSZW6JM11G9YB60/image.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRH72A7NKPSZW6JM11G9YB60/image.png</a>\n<br>Type: image/png\n<br>Size: 417558\n<br>(01:45:51) Momcozy Dian: Could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.\n<br>(01:51:16) Momcozy Dian: Hi there! Just checking in — are we still connected?</p></div>",
"plain_body": "(01:32:17) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(01:32:40) Web User 6a04b5a0ea3b7f4163f15b1d: I need a new breast pump \n\n(01:32:55) Momcozy: To help you find the perfect breast pump, could you tell me a bit about how you plan to use it? For example, will you be pumping at work, mostly at home, using it to relieve engorgement, or is there another situation? Your needs will help me recommend the best option for you!\n\n(01:33:46) Web User 6a04b5a0ea3b7f4163f15b1d: At home pumping \n\n(01:33:54) Momcozy: When picking out a breast pump for home use, what matters most to you? Are you looking for strong suction, extra comfort, super quiet operation for privacy, a lightweight design, or the best value for your money? Let me know what’s most important, and I’ll help you find the perfect fit!\n\n(01:34:28) Web User 6a04b5a0ea3b7f4163f15b1d: Strong suction \n\n(01:34:46) Momcozy: For strong suction while pumping at home, Momcozy offers several excellent breast pumps designed to provide powerful performance and comfort! Our electric breast pumps feature adjustable suction levels, quiet operation, and user-friendly designs—perfect for dedicated home use. If you’d like, I can share more details about specific Momcozy models that are popular for their strong suction and reliability. Let me know if you’d like recommendations or have any preferences!\n\n(01:34:50) Momcozy: Did my recommendations help you feel more confident about your choice? If you have any more questions or need extra details, I’m here and happy to help!\n\n(01:35:40) Web User 6a04b5a0ea3b7f4163f15b1d: What is the cost of a breast pump \n\n(01:35:44) Momcozy: Did my suggestions about strong suction breast pumps help you out? If you have any thoughts or need more info, just let me know—I'm here to help!\n\n(01:36:07) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n\n(01:36:18) Momcozy: Is there anything else I can help you with?\n\n(01:36:57) Web User 6a04b5a0ea3b7f4163f15b1d: How much is cost \n\n(01:37:10) Momcozy: Here are the prices for some of our popular Momcozy breast pumps, all in USD: \n\n * Mobile Style™ Hands-free Slim Breast Pump (M6): From $129.99, currently discounted to $110.49.\n\n * All-in-one M5 Wearable Breast Pump: $119.99, now $95.99 with the discount.\n\n * S9 Pro Breast Pump Replacement Parts: From $9.99 to $14.99.\n\n * Wearable Breast Pump Linker for S9 Pro / S12 Pro: $12.99. \n\n We’re also running a Women’s Day Flash Sale with 20% off core picks! Many pumps come with a 30-day guarantee and 1-year warranty. Prices may vary by model and promotion. Let me know if you’d like more details about a specific pump!\n\n(01:37:15) Momcozy: Tips: If you’re a new user, keep an eye on your registration email—you’ll receive a 10% off welcome coupon that can be used sitewide! Enjoy shopping with Momcozy!\n\n(01:37:26) Momcozy: Is there anything else I can help you with today?\n\n(01:38:57) Web User 6a04b5a0ea3b7f4163f15b1d: Do you still have V1 breast pump?\n\n(01:39:09) Momcozy: Just to check, have you already placed an order for the V1 breast pump?\n\n(01:39:26) Web User 6a04b5a0ea3b7f4163f15b1d: Yes \n\n(01:39:33) Momcozy: I'm connecting you with one of our friendly customer service specialists right now—please hang tight for just a moment!\n\n(01:39:36) Momcozy: Could you please let me know your name and email address?\n\n(01:39:56) Web User 6a04b5a0ea3b7f4163f15b1d: name: Joseph Vilaikeo\n\nemail: josephvilaikeo@gmail.com\n\n(01:40:02) Momcozy: Transferring to a human agent.\n\n(01:41:12) Momcozy Dian: Hello,\n\n \n\nThank you for your inquiry.\n\n \n\nThe V1 breast pump has already been discontinued as it has been upgraded to the V1 Pro and V2 Pro models.\n\n \n\nPlease let us know if you would like help choosing the most suitable replacement for your needs.\n\n(01:41:55) Joseph Vilaikeo: Yes replacement \n\n(01:42:29) Joseph Vilaikeo: Replacement \n\n(01:43:13) Joseph Vilaikeo: V1 replacement parts \n\n(01:44:34) Joseph Vilaikeo: M9\n\n(01:45:07) Momcozy Dian: We would like to inform you that the V1 breast pump has already been discontinued, and as a result, we no longer manufacture replacement parts for this model.\n\nWe sincerely apologize for the inconvenience this may cause.\n\n \n\nHowever, we recommend considering the milk bag combo, which includes the necessary compatible components to continue your pumping needs:\n\nhttps://momcozy.com/products/v1-v2-hands-free-breast-pump-replacement-parts?_pos=2&_sid=e73efe2e2&_ss=r&variant=44033446052038\n\n(01:45:07) Momcozy Dian uploaded: image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRH72A7NKPSZW6JM11G9YB60/image.png\n\nType: image/png\n\nSize: 417558\n\n(01:45:51) Momcozy Dian: Could you please kindly clarify which model you are referring to—V1 or M9? This will help us provide you with the correct information and assist you better.\n\n(01:51:16) Momcozy Dian: Hi there! Just checking in — are we still connected?",
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}