更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255806",
"subject": "Re: Notify from Momcozy about you request",
"description": "This is a follow-up to your previous request #990484 \"Conversation with Courtney\"\n\nHello - I relieved a new Momcozy but now I have one pump that will not turn on. I used it all day yesterday without an issue and now today it won’t even power on and it’s fully charged.",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T17:15:33Z",
"updated_at": "2026-05-13T17:15:33Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "will not charge or turn on\n12/5/25",
"agents_notes": "will not charge or turn on\n12/5/25",
"category_field_id": "34154549939865",
"category_name": "",
"category_value": "",
"category_zh": ""
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57890245578777",
"type": "Comment",
"created_at": "2026-05-13T17:15:33Z",
"author_id": "54638334346649",
"author_name": "Courtney",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #990484 \"Conversation with Courtney\" Hello - I relieved a new Momcozy but now I have one pump that will not turn on. I used it all day yesterday without an issue and now today it won’t even power on and it’s fully charged."
}
]
}
翻译 JSON
{
"translated_subject": "回复：Momcozy 关于您的请求的通知",
"translated_description": "这是您之前请求 #990484 “与 Courtney 的对话” 的跟进。您好 - 我收到了一个新的 Momcozy，但现在我有一个吸奶器无法开机。我昨天用了一整天都没有问题，现在今天它甚至无法通电，而且它已经充满了电。",
"translated_agents_notes": "无法充电或无法开机\n12/5/25",
"translated_category_label": "",
"translated_messages": [
{
"conversation_id": "57890245578777",
"created_at": "2026-05-13T17:15:33Z",
"sender_type": "customer",
"author_name": "Courtney",
"channel": "web",
"translated_text": "这是您之前请求 #990484 “与 Courtney 的对话” 的跟进。您好 - 我收到了一个新的 Momcozy，但现在我有一个吸奶器无法开机。我昨天用了一整天都没有问题，现在今天它甚至无法通电，而且它已经充满了电。"
}
],
"chinese_reading_text": "【标题】回复：Momcozy 关于您的请求的通知\n【既有分类】无\n【产品/渠道】milk pump::Momcozy::Air 1 / Agent (web)\n【客服备注】无法充电或无法开机\n12/5/25\n【描述】这是您之前请求 #990484 “与 Courtney 的对话” 的跟进。您好 - 我收到了一个新的 Momcozy，但现在我有一个吸奶器无法开机。我昨天用了一整天都没有问题，现在今天它甚至无法通电，而且它已经充满了电。\n【会话翻译】\n[2026-05-13 17:15:33] [customer] Courtney: 这是您之前请求 #990484 “与 Courtney 的对话” 的跟进。您好 - 我收到了一个新的 Momcozy，但现在我有一个吸奶器无法开机。我昨天用了一整天都没有问题，现在今天它甚至无法通电，而且它已经充满了电。",
"translation_notes": [
"原文中 'relieved' 应该是 'received' 的笔误，已翻译为 '收到'。"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "will not charge or turn on\n12/5/25"
}
],
"custom_status_id": 32358758515353,
"ticket_id": 1255806,
"assignee_id": 33115820348185,
"created": "2026-05-13T17:15:33Z",
"subject": "Re: Notify from Momcozy about you request",
"support_type": "Agent",
"32685292044825": "B2B::Target",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": "will not charge or turn on\n12/5/25",
"34154549939865": null,
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "will not charge or turn on\n12/5/25"
}
],
"ticket": {
"id": 1255806,
"subject": "Re: Notify from Momcozy abo...",
"description": "This is a follow-up to your previous request #990484 \"Conversation with Courtney\"\n\nHello - I relieved a new Momcozy but now I have one pump that will not turn on. I used it all day yesterday without an issue and now today it won’t even power on and it’s fully charged.",
"is_group_public": true,
"status": "open",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1255806.json",
"custom_status_id": 32358758515353,
"brand_id": 32404259465241,
"last_comment": {
"id": 57890245578777,
"body": "This is a follow-up to your previous request #990484 \"Conversation with Courtney\" Hello - I relieved a new Momcozy but now I have one pump that will not turn on. I used it all day yesterday without an issue and now today it won’t even power on and it’s fully charged. ",
"created_at": "2026-05-13T17:15:33Z",
"author_id": 54638334346649,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57890245578777,
"type": "Comment",
"author_id": 54638334346649,
"body": "This is a follow-up to your previous request #990484 \"Conversation with Courtney\"\n\nHello - I relieved a new Momcozy but now I have one pump that will not turn on. I used it all day yesterday without an issue and now today it won’t even power on and it’s fully charged.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/990484\" target=\"_blank\" rel=\"ticket\">#990484</a> \"Conversation with Courtney\"</div><div dir=\"auto\">Hello - I relieved a new Momcozy but now I have one pump that will not turn on. I used it all day yesterday without an issue and now today it won’t even power on and it’s fully charged. </div><div><br><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #990484 \"Conversation with Courtney\" Hello - I relieved a new Momcozy but now I have one pump that will not turn on. I used it all day yesterday without an issue and now today it won’t even power on and it’s fully charged. ",
"public": true,
"attachments": [],
"audit_id": 57890245578649,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {},
"from": {
"ticket_id": 990484,
"subject": "Conversation with Courtney",
"channel": "native_messaging"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T17:15:33Z",
"metadata": {
"system": {
"message_id": "<CA+Q2ZU2oBa_4gf9twq3jf4w3w2SPf9XW=vuJ6uoEL7Y8vKiaag@mail.gmail.com>",
"email_id": "01KRH5C9ASCS81MZBKKYQ7MNKW",
"raw_email_identifier": "20869961/ce9f66b6-b31f-43ca-8604-af8cb30d39c9.eml",
"json_email_identifier": "20869961/ce9f66b6-b31f-43ca-8604-af8cb30d39c9.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
}
],
"users": [
{
"id": 54638334346649,
"url": "https://rootglobal.zendesk.com/api/v2/users/54638334346649.json",
"name": "Courtney",
"email": "ckowalczyk94@gmail.com",
"created_at": "2026-01-27T22:08:44Z",
"updated_at": "2026-03-30T19:02:48Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": true,
"external_id": "1997035971648537362",
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": "app_690b04fb6db3dcedbd629ff9"
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}