与来电者 +1 (704) 965-2444 的通话

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    "ticket_id": "1255801",
    "subject": "Call with Caller +1 (704) 965-2444",
    "description": "Call from: +1 (704) 965-2444\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 5:13:26 PM UTC",
    "status": "closed",
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    "product_model": "milk pump::Momcozy::M9",
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    "updated_at": "2026-05-13T17:20:26Z"
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    "conversation_channels": {
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      "web": 1,
      "voice": 1
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      "text": "This request was closed and auto merged into request #1255229 \"Pump not working\"."
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      "text": "Call from: +1 (704) 965-2444\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 5:13:26 PM UTC"
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{
  "translated_subject": "与来电者 +1 (704) 965-2444 的通话",
  "translated_description": "来电号码：+1 (704) 965-2444\n拨打号码：+1 (619) 848-0676\n通话时间：2026年5月13日 5:13:26 PM UTC",
  "translated_agents_notes": "两个泵都无法开启 / 吸力弱 / 排错处理 (TBS)\n200014326277168\nnaquitah@icloud.com",
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      "conversation_id": "57890297158681",
      "created_at": "2026-05-13T17:20:26Z",
      "sender_type": "internal",
      "author_name": "RT-SYS-Admin",
      "channel": "system",
      "translated_text": "此请求已关闭并自动合并至请求 #1255229 “吸奶器不工作”。"
    },
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      "conversation_id": "57890289121945",
      "created_at": "2026-05-13T17:20:11Z",
      "sender_type": "agent",
      "author_name": "CT-Krizell",
      "channel": "web",
      "translated_text": "您好，\n \n我们很高兴地通知您，我们已成功收到您的请求。\n \n我们感谢您向我们反映此事，并将把您的咨询转交给 Momcozy 的专业团队，以便提供及时专业的服务。在处理转办期间，请您耐心等待，我们将在 1 个工作日内为您提供详细回复。\n \n感谢您的理解以及对 Momcozy 的信任。我们始终致力于提供最高质量的服务。\n \n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57890208597529",
      "created_at": "2026-05-13T17:13:45Z",
      "sender_type": "internal",
      "author_name": "Caller +1 (704) 965-2444",
      "channel": "voice",
      "translated_text": "来电号码：+1 (704) 965-2444\n\n拨打号码：+1 (619) 848-0676\n\n通话时间：2026年5月13日 5:13:26 PM UTC"
    }
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  "chinese_reading_text": "【标题】与来电者 +1 (704) 965-2444 的通话\n【既有分类】无\n【产品型号】milk pump::Momcozy::M9\n【渠道】Agent (语音/网页/系统)\n【客服备注】两个泵都无法开启 / 吸力弱 / 排错处理 (TBS)；订单号：200014326277168；邮箱：naquitah@icloud.com\n【描述翻译】来电号码：+1 (704) 965-2444；拨打号码：+1 (619) 848-0676；通话时间：2026年5月13日 5:13:26 PM UTC\n【会话详情】\n1. [2026-05-13 17:13:45 内部/语音] Caller +1 (704) 965-2444: 来电号码：+1 (704) 965-2444；拨打号码：+1 (619) 848-0676；通话时间：2026年5月13日 5:13:26 PM UTC\n2. [2026-05-13 17:20:11 客服/网页] CT-Krizell: 您好，我们已收到您的请求并将转交给专业团队，请耐心等待 1 个工作日的详细回复。感谢您的信任。\n3. [2026-05-13 17:20:26 内部/系统] RT-SYS-Admin: 此请求已关闭并自动合并至请求 #1255229 “吸奶器不工作”。",
  "translation_notes": [
    "TBS 指的是 Troubleshooting (排错步骤)",
    "消息 1 和 3 属于系统记录和来电日志，方向标为 internal"
  ]
}

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      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>We are pleased to inform you that we have successfully received your request.<br>&nbsp;<br>We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.<br>&nbsp;<br>We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nWe are pleased to inform you that we have successfully received your request.\n&nbsp;\nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n&nbsp;\nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
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