通话记录：+1 (516) 729-1659

{
  "ticket": {
    "ticket_id": "1255771",
    "subject": "Call with Caller +1 (516) 729-1659",
    "description": "Call from: +1 (516) 729-1659\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 5:03:14 PM UTC",
    "status": "open",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-13T17:03:46Z",
    "updated_at": "2026-05-14T01:09:19Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "one pump no suction/ TBS\nshirastavsky@gmail.com",
    "agents_notes": "one pump no suction/ TBS\nshirastavsky@gmail.com",
    "category_field_id": "34154549939865",
    "category_name": "CPI::No suction issue",
    "category_value": "cpi__no_suction_issue",
    "category_zh": "无吸力问题"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 4,
      "email": 2,
      "voice": 2
    }
  },
  "messages": [
    {
      "conversation_id": "57897625581849",
      "type": "Comment",
      "created_at": "2026-05-14T01:09:19Z",
      "author_id": "57890058506521",
      "author_name": "Caller +1 (516) 729-1659",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "I dont see a qr on the box \n Sent from my iPhone"
    },
    {
      "conversation_id": "57890319556249",
      "type": "Comment",
      "created_at": "2026-05-13T17:25:15Z",
      "author_id": "42731096400153",
      "author_name": "CT-Krizell",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hello,\n \nThank you so much for your cooperation. Kindly note that the QR code I need can be found on the product box/packaging. Please feel free to send us a clear photo of the QR code once available so we can further assist you as quickly as possible.\n \nWe truly appreciate your time and support!\n \nWarm Regards,\nMomcozy Support Team"
    },
    {
      "conversation_id": "57890196952601",
      "type": "Comment",
      "created_at": "2026-05-13T17:11:59Z",
      "author_id": "57890058506521",
      "author_name": "Caller +1 (516) 729-1659",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Sent from my iPhone"
    },
    {
      "conversation_id": "57890203812889",
      "type": "Comment",
      "created_at": "2026-05-13T17:11:24Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call summary: \n Customer purchased a Momcozy Air 1 wearable breast pump from Amazon in May. One of the two pumps (the right side) does not produce suction, although it turns on; left side works fine. Customer has verified no visible damage or cracks and tried learning usage from online videos. The problem was present upon opening the package. Customer service confirmed the purchase is under warranty and arranged a full replacement unit. Customer was sent an email requesting a clear photo of the QR code on the original box and, if possible, a short video showing the suction issue. Customer noted suction seems to sound working but only fails during use on the body. Upon receiving the requested information, replacement shipment will be arranged and confirmation sent via email. Customer is satisfied with the assistance provided and grateful for the resolution offered. Current status: awaiting customer’s submission of requested photos/video to proceed with the replacement shipment. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57890180399129",
      "type": "Comment",
      "created_at": "2026-05-13T17:11:20Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call transcript: \n00:02AgentHello. Thank you for calling. This is from momcozy. How can I help you?00:06CustomerHi. I bought a momcozy air 1 on Amazon, and 1 of the pumps, like, the wearable pumps, and 1 of them works, and 1 of them doesn't work. Okay.00:20AgentI see, ma'am. And when you have mentioned, ma'am, that it is not working, can you specify the problem line? Like, it is not turning on or no suction, ma'am? No suction. Okay.00:33AgentAnd that is just00:34Customerfor 1 your that I didn't I thought it was that I didn't know how to use the pump, but 1 side is working and 1 side isn't.00:40AgentShe's been fighting for it on the side. I see. And if I may ask, ma'am, have you tried to check if the pump parts of this 1 has cracks or damage? I00:52Customerdon't see any cracks or damage.00:55AgentOkay. I see. And for us, step to provide you the warranty, may I have the order number coming from Amazon?01:02CustomerHold on 1 second.01:05AgentOkay.01:39CustomerYou want sorry. You want the order number from Amazon?01:46AgentYes, ma'am. The load number with Dashes, ma'am. 11Dash1589394Dash4697855. Thank you so much for that, ma'am. And can I, uh, may I also have your email address, please?02:19CustomerUm, shirasta,vlikeVictor,sky@Gmail.com.02:31AgentOkay. At Gmail dot com. So it's shirastavsky@Gmail.com.02:42CustomerYes.02:43AgentOkay. Let me check first, ma'am, the order details. So kindly wait for me, ma'am.02:49CustomerThank you.03:59AgentHello, ma'am? Hi. So I already checked the order details, ma'am, and I can see here that you've just purchased this pump this May. So it is like a brand new pump. And when you opened the package, ma'am, and tried the pump, is the problem was already persist when you opened the pump then?04:20CustomerYeah. I I tried the right side first, and it wasn't working. So I watched, like, all the videos on the website on how to use it, and then I tried the left side, and it worked perfectly. So I tried the right side again, and it's still not working.04:36AgentWith 1, 2 Okay. I see. But it is turning on, ma'am. There is just no suction.04:43CustomerIt's yeah. Exactly.04:45AgentAlright. Okay. I see. So for now, ma'am, since this is still under our warranty, we are going to provide you, ma'am, the replacement for the pump. So we don't have, ma'am, just the replacement for the motor or just for 1 pump.05:00AgentSo probably, ma'am, you're gonna be receiving a brand new pump, like the whole set of Air 1, ma'am.05:06CustomerOkay. Thank you so much.05:08AgentYou're welcome, ma'am. And I just sent you 1 email, ma'am. So it is just about the informations that I need for the shipment of this pump. And kindly check, ma'am, if you did receive that first? Yes.05:21AgentI did. Okay. So let me just explain it to you, uh, this information, ma'am. So it is about your shipping information. Do you still have, ma'am, the box of the pump, the red box of the pump, ma'am?05:36AgentYeah. Okay. So I need you, ma'am, to take a clear photo of the QR code that you can find at the back of the box. I think it is at the bottom, ma'am. So just kinda take a clear photo, ma'am, include it in 1 frame, and attach it here in the email.05:54AgentAnd for the serial number, ma'am, you don't have to put anything on that since you do still have the box. And if you are able, ma'am, to record a video, like a short video showing the pump has no suction, like trying to fill the suction with your thumb, ma'am, just, like, 5 to 10 Oh, it it looks like it's suction06:14Customerit it sounds like it's suctioning. It's just only when it's on my body, but not working.06:20AgentAh, okay. I see. Alright. But no worries for that. So I just need all of these information.06:27AgentIf you're unable to record the video, it's okay. So Thank you. Yeah. That's after receiving this information, ma'am, I'm gonna reship right away the form and send you also the confirmation email about it so you do have, ma'am, the assurance of the replacement.06:44CustomerThank you so much.06:46AgentVery welcome, ma'am. And before we end this call, ma'am, may I kindly ask if I was able to provide you with good assistance today?06:53CustomerYes. Thank you so much.06:55AgentAlright. Perfect. Thank you so much for your time also, ma'am, and have a great day. Bye for now.07:00CustomerThank you. You too.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57890161256857",
      "type": "VoiceComment",
      "created_at": "2026-05-13T17:11:03Z",
      "author_id": "42731096400153",
      "author_name": "CT-Krizell",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "voice",
      "public": true,
      "recording_type": "call",
      "text": "Inbound call from +1 (516) 729-1659\nCall Details:\n\nCall from: +1 (516) 729-1659\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 17:03:14 UTC\nLocation: Garden city, New York, United States\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2e6cafd3d1136887f1409a985fec73ac/twilio/call/recording"
    },
    {
      "conversation_id": "57890156884889",
      "type": "Comment",
      "created_at": "2026-05-13T17:09:02Z",
      "author_id": "42731096400153",
      "author_name": "CT-Krizell",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Dear Ma'am,\n \nThank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.\n \nTo make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:\n \nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\nUDI Code:\n(Please scan the QR code on the product packaging.)\n \nAlso a short video showing the issue the pump.\n \nOnce we receive this information, we’ll take care of the rest and proceed right away.\n \nThank you again for your patience, understanding, and continued trust in Momcozy.\nPlease don’t hesitate to reach out if you need anything at all—we’re always here to help.\n \nWarmest regards,\nMomcozy Support Team"
    },
    {
      "conversation_id": "57890076182041",
      "type": "Comment",
      "created_at": "2026-05-13T17:03:46Z",
      "author_id": "57890058506521",
      "author_name": "Caller +1 (516) 729-1659",
      "author_role": "end-user",
      "sender_type": "internal",
      "channel": "voice",
      "public": false,
      "recording_type": "",
      "text": "Call from: +1 (516) 729-1659\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 5:03:14 PM UTC"
    }
  ]
}

{
  "translated_subject": "通话记录：+1 (516) 729-1659",
  "translated_description": "来电号码：+1 (516) 729-1659\n拨打号码：+1 (619) 848-0676\n通话时间：2026年5月13日 下午5:03:14 UTC",
  "translated_agents_notes": "其中一个吸奶器没有吸力/ 故障排除 (TBS)\nshirastavsky@gmail.com",
  "translated_category_label": "CPI::无吸力问题",
  "translated_messages": [
    {
      "conversation_id": "57897625581849",
      "created_at": "2026-05-14T01:09:19Z",
      "sender_type": "customer",
      "author_name": "Caller +1 (516) 729-1659",
      "channel": "email",
      "translated_text": "我没在盒子上看到二维码\n从我的 iPhone 发送"
    },
    {
      "conversation_id": "57890319556249",
      "created_at": "2026-05-13T17:25:15Z",
      "sender_type": "agent",
      "author_name": "CT-Krizell",
      "channel": "web",
      "translated_text": "您好，\n \n非常感谢您的配合。请注意，我需要的二维码可以在产品包装盒上找到。请在方便时向我们发送一张清晰的二维码照片，以便我们尽快为您提供进一步协助。\n \n我们非常感谢您的宝贵时间和支持！\n \n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57890196952601",
      "created_at": "2026-05-13T17:11:59Z",
      "sender_type": "customer",
      "author_name": "Caller +1 (516) 729-1659",
      "channel": "email",
      "translated_text": "从我的 iPhone 发送"
    },
    {
      "conversation_id": "57890203812889",
      "created_at": "2026-05-13T17:11:24Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话总结：\n客户于 5 月在亚马逊购买了一台 Momcozy Air 1 穿戴式吸奶器。两个吸奶器中的一个（右侧）没有吸力，尽管可以开启；左侧工作正常。客户已确认没有明显的损坏或裂纹，并尝试通过在线视频学习使用方法。该问题在打开包装时就已存在。客服确认购买的产品在保修期内，并安排了整机换新。已向客户发送邮件，要求提供原包装盒上二维码的清晰照片，如果可能，请提供一段显示吸力短缺问题的视频。客户提到吸力听起来似乎在工作，但仅在贴身使用时失效。收到所需信息后，将安排重发货并发送邮件确认。客户对提供的协助表示满意，并感谢所给出的解决方案。当前状态：等待客户提交所需的照片/视频，以便进行换新发货。\n如果您从此备注中删除任何数据，还必须删除通话录音文件，以确保数据从所有 Zendesk 系统中删除。"
    },
    {
      "conversation_id": "57890180399129",
      "created_at": "2026-05-13T17:11:20Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话逐字稿：\n00:02 客服：您好。感谢您的致电。这里是 Momcozy。有什么可以帮您？\n00:06 客户：你好。我在亚马逊上买了一台 Momcozy Air 1，那两台穿戴式吸奶器中，一台工作正常，另一台不能用。好的。\n00:20 客服：我明白了，女士。您提到它不工作时，能具体说明一下问题吗？比如是无法开机，还是没有吸力？没有吸力。好的。\n00:33 客服：那仅仅是...\n00:34 客户：我之前还以为是我不会用，但一边能用，另一边不行。\n00:40 客服：一直在尝试。明白了。请问女士，您有没有检查过这台吸奶器的部件是否有裂纹或损坏？\n00:52 客户：我没看到任何裂纹或损坏。\n00:55 客服：好的。明白了。为了为您提供保修服务，我能要一下亚马逊的订单号吗？\n01:02 客户：稍等一下。\n01:05 客服：好的。\n01:39 客户：不好意思，你是要亚马逊的订单号吗？\n01:46 客服：是的，女士。带连字符的号码。11-1589394-4697855。非常感谢。另外，能请教一下您的电子邮箱地址吗？\n02:19 客户：嗯，shirastavsky@Gmail.com（v 代表 Victor）。\n02:31 客服：好的，@Gmail.com。所以是 shirastavsky@Gmail.com。\n02:42 客户：是的。\n02:43 客服：好的。请先让我检查一下订单详情。女士，请稍等。\n02:49 客户：谢谢。\n03:59 客服：喂，女士？您好。我已经检查了订单详情，我看到您是今年 5 月刚买的。所以这台吸奶器是全新的。当您打开包装尝试吸奶器时，这个问题在刚打开时就存在了吗？\n04:20 客户：是的。我先试了右边，不工作。所以我看了网站上所有的使用视频，然后试了左边，非常完美。于是我又试了右边，还是不工作。\n04:36 客服：好的，明白了。但它是能开机的吧，女士？只是没有吸力。\n04:43 客户：是的，没错。\n04:45 客服：好的。明白了。目前由于产品仍在保修期内，我们将为您提供吸奶器换新。由于我们不提供单独的电机或单个吸奶器的更换...\n05:00 客服：所以女士，您可能会收到一整套全新的 Air 1 吸奶器。\n05:06 客户：好的。非常感谢。\n05:08 客服：不客气。我刚才给您发了一封邮件。是关于发货所需的一些信息。请查收一下是否收到了？是的。\n05:21 客服：收到了。好的，我向您解释一下这些信息。是关于您的收货信息。女士，您还有吸奶器的包装盒吗，那个红色的盒子？\n05:36 客户：有的。好的。女士，我需要您拍一张盒子背面二维码的清晰照片。我想它应该在底部。请拍一张清晰的照片，放在一个框内，然后附件发到邮件里。\n05:54 客服：至于序列号，既然您还有盒子，就不需要填了。如果您能录一段视频，比如展示吸奶器没有吸力的短视频，比如用大拇指感受吸力，大概 5 到 10 秒... 哦，它听起来好像在抽吸...\n06:14 客户：它听起来像是在抽吸，但只是在我贴合身体时没有作用。\n06:20 客服：啊，明白了。没关系。我只需要这些信息。\n06:27 客服：如果您拍不了视频也没关系。谢谢。收到这些信息后，我会立即为您重发并发送确认邮件，这样您就有了换新的保障。\n06:44 客户：非常感谢。\n06:46 客服：不客气。在挂断之前，我想请问一下，我今天的服务您还满意吗？\n06:53 客户：满意的。非常感谢。\n06:55 客服：太好了。也非常感谢您的时间，祝您生活愉快。再见。\n07:00 客户：谢谢，你也是。\n如果您从此备注中删除任何数据，还必须删除通话录音文件，以确保数据从所有 Zendesk 系统中删除。"
    },
    {
      "conversation_id": "57890161256857",
      "created_at": "2026-05-13T17:11:03Z",
      "sender_type": "agent",
      "author_name": "CT-Krizell",
      "channel": "voice",
      "translated_text": "来自 +1 (516) 729-1659 的呼入通话\n通话详情：\n\n呼叫者：+1 (516) 729-1659\n拨打号码：+1 (619) 848-0676\n通话时间：2026-05-13 17:03:14 UTC\n地点：美国纽约州 Garden City\n接听人：CT-Krizell\n通话时长：7 分 48 秒\n收听录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2e6cafd3d1136887f1409a985fec73ac/twilio/call/recording"
    },
    {
      "conversation_id": "57890156884889",
      "created_at": "2026-05-13T17:09:02Z",
      "sender_type": "agent",
      "author_name": "CT-Krizell",
      "channel": "web",
      "translated_text": "尊敬的女士，\n \n非常感谢您的赞扬以及抽空给我们写信。我们很荣幸为您办理此次换新。\n \n为了确保流程顺利且无延迟，能否请您与我们分享以下详细信息：\n \n全名：\n街道地址：\n城市：\n州/省：\n国家：\n邮编：\n联系电话：\n故障吸奶器的序列号 (SN)：\n（请扫描每个电机内部的二维码或提供清晰的二维码照片。）\nUDI 码：\n（请扫描产品包装上的二维码。）\n \n同时请提供一段展示吸奶器问题的短视频。\n \n一旦我们收到这些信息，我们将立即处理后续事宜。\n \n再次感谢您的耐心、理解以及对 Momcozy 的持续信任。\n如果您有任何需要，请随时联系我们——我们随时为您提供帮助。\n \n最诚挚的问候，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57890076182041",
      "created_at": "2026-05-13T17:03:46Z",
      "sender_type": "internal",
      "author_name": "Caller +1 (516) 729-1659",
      "channel": "voice",
      "translated_text": "来电号码：+1 (516) 729-1659\n\n拨打号码：+1 (619) 848-0676\n\n通话时间：2026年5月13日 下午5:03:14 UTC"
    }
  ],
  "chinese_reading_text": "标题：通话记录：+1 (516) 729-1659\n既有分类：CPI::无吸力问题\n产品型号：milk pump::Momcozy::Air 1\n客服备注：其中一个吸奶器没有吸力/ 故障排除 (TBS)；邮箱：shirastavsky@gmail.com\n\n描述：\n来电号码：+1 (516) 729-1659\n拨打号码：+1 (619) 848-0676\n通话时间：2026年5月13日 下午5:03:14 UTC\n\n会话记录：\n[2026-05-13 17:03:14] [Internal] 来电：+1 (516) 729-1659。通话时间：2026年5月13日 下午5:03:14 UTC。\n[2026-05-13 17:09:02] [Agent] 客服 Krizell 发送邮件请求客户提供姓名、地址、电话、序列号、UDI 码及故障视频，准备进行换新。\n[2026-05-13 17:11:03] [Agent] 通话详情：时长 7 分 48 秒，接听人 CT-Krizell，录音已存档。\n[2026-05-13 17:11:20] [Internal] 通话逐字稿记录：客户反馈在亚马逊购买的 Air 1 两个泵中右侧无吸力，检查无损坏。客服确认在保内，决定提供整机换新。客户表示吸力听起来在响但使用无效，后续将提供二维码照片。订单号：11-1589394-4697855。\n[2026-05-13 17:11:24] [Internal] 通话总结：客户反馈 5 月购买的 Air 1 其中一个无吸力。客服已承诺整机换新，正在等待客户提交包装盒二维码照片及视频以发货。\n[2026-05-13 17:11:59] [Customer] 客户回复：从我的 iPhone 发送。\n[2026-05-13 17:25:15] [Agent] 客服再次提醒二维码在产品包装盒上，收到后将快速跟进。\n[2026-05-14 01:09:19] [Customer] 客户回复：我没在盒子上看到二维码。",
  "translation_notes": [
    "11Dash1589394Dash4697855 已按订单号常规格式规范为 11-1589394-4697855。",
    "TBS 在上下文中指 Troubleshooting（故障排除）。",
    "UDI 码及 QR Code 为专有名词保留。"
  ]
}

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      "body": "I dont see a qr on the box \n Sent from my iPhone",
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{
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      "body": " ![image0.jpeg](https://rootglobal.zendesk.com/attachments/token/qWZAJZNYmwOh71QFVh60y76r2/?name=image0.jpeg)I dont see a qr on the box\n\nSent from my iPhone",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/qWZAJZNYmwOh71QFVh60y76r2/?name=image0.jpeg\">I dont see a qr on the box&nbsp;<br><div dir=\"ltr\">Sent from my iPhone</div></div>",
      "plain_body": "I dont see a qr on the box&nbsp;\n Sent from my iPhone",
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    {
      "id": 57890319556249,
      "type": "Comment",
      "author_id": 42731096400153,
      "body": "Hello,\n\nThank you so much for your cooperation. Kindly note that the QR code I need can be found on the product box/packaging. Please feel free to send us a clear photo of the QR code once available so we can further assist you as quickly as possible.\n\nWe truly appreciate your time and support!\n\nWarm Regards,\nMomcozy Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>Thank you so much for your cooperation. Kindly note that the QR code I need can be found on the product box/packaging. Please feel free to send us a clear photo of the QR code once available so we can further assist you as quickly as possible.<br>&nbsp;<br>We truly appreciate your time and support!<br>&nbsp;<br>Warm Regards,<br>Momcozy Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nThank you so much for your cooperation. Kindly note that the QR code I need can be found on the product box/packaging. Please feel free to send us a clear photo of the QR code once available so we can further assist you as quickly as possible.\n&nbsp;\nWe truly appreciate your time and support!\n&nbsp;\nWarm Regards,\nMomcozy Support Team",
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      "body": " ![image0.jpeg](https://rootglobal.zendesk.com/attachments/token/Cn9Ni14o5Sn42rdd6Rb8a9OIb/?name=image0.jpeg)\n\nSent from my iPhone",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/Cn9Ni14o5Sn42rdd6Rb8a9OIb/?name=image0.jpeg\"><br><div dir=\"ltr\">Sent from my iPhone</div></div>",
      "plain_body": "Sent from my iPhone",
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      "created_at": "2026-05-13T17:11:59Z",
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    {
      "id": 57890203812889,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call summary:**\n\n\n- Customer purchased a Momcozy Air 1 wearable breast pump from Amazon in May.\n- One of the two pumps (the right side) does not produce suction, although it turns on; left side works fine.\n- Customer has verified no visible damage or cracks and tried learning usage from online videos.\n- The problem was present upon opening the package.\n- Customer service confirmed the purchase is under warranty and arranged a full replacement unit.\n- Customer was sent an email requesting a clear photo of the QR code on the original box and, if possible, a short video showing the suction issue.\n- Customer noted suction seems to sound working but only fails during use on the body.\n- Upon receiving the requested information, replacement shipment will be arranged and confirmation sent via email.\n- Customer is satisfied with the assistance provided and grateful for the resolution offered.\n- Current status: awaiting customer’s submission of requested photos/video to proceed with the replacement shipment.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer purchased a Momcozy Air 1 wearable breast pump from Amazon in May.</li><li>One of the two pumps (the right side) does not produce suction, although it turns on; left side works fine.</li><li>Customer has verified no visible damage or cracks and tried learning usage from online videos.</li><li>The problem was present upon opening the package.</li><li>Customer service confirmed the purchase is under warranty and arranged a full replacement unit.</li><li>Customer was sent an email requesting a clear photo of the QR code on the original box and, if possible, a short video showing the suction issue.</li><li>Customer noted suction seems to sound working but only fails during use on the body.</li><li>Upon receiving the requested information, replacement shipment will be arranged and confirmation sent via email.</li><li>Customer is satisfied with the assistance provided and grateful for the resolution offered.</li><li>Current status: awaiting customer’s submission of requested photos/video to proceed with the replacement shipment.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  Customer purchased a Momcozy Air 1 wearable breast pump from Amazon in May.  One of the two pumps (the right side) does not produce suction, although it turns on; left side works fine.  Customer has verified no visible damage or cracks and tried learning usage from online videos.  The problem was present upon opening the package.  Customer service confirmed the purchase is under warranty and arranged a full replacement unit.  Customer was sent an email requesting a clear photo of the QR code on the original box and, if possible, a short video showing the suction issue.  Customer noted suction seems to sound working but only fails during use on the body.  Upon receiving the requested information, replacement shipment will be arranged and confirmation sent via email.  Customer is satisfied with the assistance provided and grateful for the resolution offered.  Current status: awaiting customer’s submission of requested photos/video to proceed with the replacement shipment.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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      "locale": "en",
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      "created_at": "2026-05-13T17:11:24Z",
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      "id": 57890180399129,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call transcript:**\n\n\n**00:02** **Agent** Hello. Thank you for calling. This is from momcozy. How can I help you?\n**00:06** **Customer** Hi. I bought a momcozy air 1 on Amazon, and 1 of the pumps, like, the wearable pumps, and 1 of them works, and 1 of them doesn't work. Okay.\n**00:20** **Agent** I see, ma'am. And when you have mentioned, ma'am, that it is not working, can you specify the problem line? Like, it is not turning on or no suction, ma'am? No suction. Okay.\n**00:33** **Agent** And that is just\n**00:34** **Customer** for 1 your that I didn't I thought it was that I didn't know how to use the pump, but 1 side is working and 1 side isn't.\n**00:40** **Agent** She's been fighting for it on the side. I see. And if I may ask, ma'am, have you tried to check if the pump parts of this 1 has cracks or damage? I\n**00:52** **Customer** don't see any cracks or damage.\n**00:55** **Agent** Okay. I see. And for us, step to provide you the warranty, may I have the order number coming from Amazon?\n**01:02** **Customer** Hold on 1 second.\n**01:05** **Agent** Okay.\n**01:39** **Customer** You want sorry. You want the order number from Amazon?\n**01:46** **Agent** Yes, ma'am. The load number with Dashes, ma'am. 11Dash1589394Dash4697855. Thank you so much for that, ma'am. And can I, uh, may I also have your email address, please?\n**02:19** **Customer** Um, shirasta,vlikeVictor,sky@Gmail.com.\n**02:31** **Agent** Okay. At Gmail dot com. So it's shirastavsky@Gmail.com.\n**02:42** **Customer** Yes.\n**02:43** **Agent** Okay. Let me check first, ma'am, the order details. So kindly wait for me, ma'am.\n**02:49** **Customer** Thank you.\n**03:59** **Agent** Hello, ma'am? Hi. So I already checked the order details, ma'am, and I can see here that you've just purchased this pump this May. So it is like a brand new pump. And when you opened the package, ma'am, and tried the pump, is the problem was already persist when you opened the pump then?\n**04:20** **Customer** Yeah. I I tried the right side first, and it wasn't working. So I watched, like, all the videos on the website on how to use it, and then I tried the left side, and it worked perfectly. So I tried the right side again, and it's still not working.\n**04:36** **Agent** With 1, 2 Okay. I see. But it is turning on, ma'am. There is just no suction.\n**04:43** **Customer** It's yeah. Exactly.\n**04:45** **Agent** Alright. Okay. I see. So for now, ma'am, since this is still under our warranty, we are going to provide you, ma'am, the replacement for the pump. So we don't have, ma'am, just the replacement for the motor or just for 1 pump.\n**05:00** **Agent** So probably, ma'am, you're gonna be receiving a brand new pump, like the whole set of Air 1, ma'am.\n**05:06** **Customer** Okay. Thank you so much.\n**05:08** **Agent** You're welcome, ma'am. And I just sent you 1 email, ma'am. So it is just about the informations that I need for the shipment of this pump. And kindly check, ma'am, if you did receive that first? Yes.\n**05:21** **Agent** I did. Okay. So let me just explain it to you, uh, this information, ma'am. So it is about your shipping information. Do you still have, ma'am, the box of the pump, the red box of the pump, ma'am?\n**05:36** **Agent** Yeah. Okay. So I need you, ma'am, to take a clear photo of the QR code that you can find at the back of the box. I think it is at the bottom, ma'am. So just kinda take a clear photo, ma'am, include it in 1 frame, and attach it here in the email.\n**05:54** **Agent** And for the serial number, ma'am, you don't have to put anything on that since you do still have the box. And if you are able, ma'am, to record a video, like a short video showing the pump has no suction, like trying to fill the suction with your thumb, ma'am, just, like, 5 to 10 Oh, it it looks like it's suction\n**06:14** **Customer** it it sounds like it's suctioning. It's just only when it's on my body, but not working.\n**06:20** **Agent** Ah, okay. I see. Alright. But no worries for that. So I just need all of these information.\n**06:27** **Agent** If you're unable to record the video, it's okay. So Thank you. Yeah. That's after receiving this information, ma'am, I'm gonna reship right away the form and send you also the confirmation email about it so you do have, ma'am, the assurance of the replacement.\n**06:44** **Customer** Thank you so much.\n**06:46** **Agent** Very welcome, ma'am. And before we end this call, ma'am, may I kindly ask if I was able to provide you with good assistance today?\n**06:53** **Customer** Yes. Thank you so much.\n**06:55** **Agent** Alright. Perfect. Thank you so much for your time also, ma'am, and have a great day. Bye for now.\n**07:00** **Customer** Thank you. You too.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello. Thank you for calling. This is from momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I bought a momcozy air 1 on Amazon, and 1 of the pumps, like, the wearable pumps, and 1 of them works, and 1 of them doesn't work. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see, ma'am. And when you have mentioned, ma'am, that it is not working, can you specify the problem line? Like, it is not turning on or no suction, ma'am? No suction. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And that is just</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">for 1 your that I didn't I thought it was that I didn't know how to use the pump, but 1 side is working and 1 side isn't.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">She's been fighting for it on the side. I see. And if I may ask, ma'am, have you tried to check if the pump parts of this 1 has cracks or damage? I</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">don't see any cracks or damage.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I see. And for us, step to provide you the warranty, may I have the order number coming from Amazon?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hold on 1 second.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You want sorry. You want the order number from Amazon?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. The load number with Dashes, ma'am. 11Dash1589394Dash4697855. Thank you so much for that, ma'am. And can I, uh, may I also have your email address, please?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Um, shirasta,vlikeVictor,sky@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. At Gmail dot com. So it's shirastavsky@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Let me check first, ma'am, the order details. So kindly wait for me, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, ma'am? Hi. So I already checked the order details, ma'am, and I can see here that you've just purchased this pump this May. So it is like a brand new pump. And when you opened the package, ma'am, and tried the pump, is the problem was already persist when you opened the pump then?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. I I tried the right side first, and it wasn't working. So I watched, like, all the videos on the website on how to use it, and then I tried the left side, and it worked perfectly. So I tried the right side again, and it's still not working.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">With 1, 2 Okay. I see. But it is turning on, ma'am. There is just no suction.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's yeah. Exactly.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Okay. I see. So for now, ma'am, since this is still under our warranty, we are going to provide you, ma'am, the replacement for the pump. So we don't have, ma'am, just the replacement for the motor or just for 1 pump.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So probably, ma'am, you're gonna be receiving a brand new pump, like the whole set of Air 1, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you so much.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You're welcome, ma'am. And I just sent you 1 email, ma'am. So it is just about the informations that I need for the shipment of this pump. And kindly check, ma'am, if you did receive that first? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I did. Okay. So let me just explain it to you, uh, this information, ma'am. So it is about your shipping information. Do you still have, ma'am, the box of the pump, the red box of the pump, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Okay. So I need you, ma'am, to take a clear photo of the QR code that you can find at the back of the box. I think it is at the bottom, ma'am. So just kinda take a clear photo, ma'am, include it in 1 frame, and attach it here in the email.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And for the serial number, ma'am, you don't have to put anything on that since you do still have the box. And if you are able, ma'am, to record a video, like a short video showing the pump has no suction, like trying to fill the suction with your thumb, ma'am, just, like, 5 to 10 Oh, it it looks like it's suction</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">it it sounds like it's suctioning. It's just only when it's on my body, but not working.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Ah, okay. I see. Alright. But no worries for that. So I just need all of these information.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">If you're unable to record the video, it's okay. So Thank you. Yeah. That's after receiving this information, ma'am, I'm gonna reship right away the form and send you also the confirmation email about it so you do have, ma'am, the assurance of the replacement.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you so much.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Very welcome, ma'am. And before we end this call, ma'am, may I kindly ask if I was able to provide you with good assistance today?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Thank you so much.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Perfect. Thank you so much for your time also, ma'am, and have a great day. Bye for now.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. You too.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:02AgentHello. Thank you for calling. This is from momcozy. How can I help you?00:06CustomerHi. I bought a momcozy air 1 on Amazon, and 1 of the pumps, like, the wearable pumps, and 1 of them works, and 1 of them doesn't work. Okay.00:20AgentI see, ma'am. And when you have mentioned, ma'am, that it is not working, can you specify the problem line? Like, it is not turning on or no suction, ma'am? No suction. Okay.00:33AgentAnd that is just00:34Customerfor 1 your that I didn't I thought it was that I didn't know how to use the pump, but 1 side is working and 1 side isn't.00:40AgentShe's been fighting for it on the side. I see. And if I may ask, ma'am, have you tried to check if the pump parts of this 1 has cracks or damage? I00:52Customerdon't see any cracks or damage.00:55AgentOkay. I see. And for us, step to provide you the warranty, may I have the order number coming from Amazon?01:02CustomerHold on 1 second.01:05AgentOkay.01:39CustomerYou want sorry. You want the order number from Amazon?01:46AgentYes, ma'am. The load number with Dashes, ma'am. 11Dash1589394Dash4697855. Thank you so much for that, ma'am. And can I, uh, may I also have your email address, please?02:19CustomerUm, shirasta,vlikeVictor,sky@Gmail.com.02:31AgentOkay. At Gmail dot com. So it's shirastavsky@Gmail.com.02:42CustomerYes.02:43AgentOkay. Let me check first, ma'am, the order details. So kindly wait for me, ma'am.02:49CustomerThank you.03:59AgentHello, ma'am? Hi. So I already checked the order details, ma'am, and I can see here that you've just purchased this pump this May. So it is like a brand new pump. And when you opened the package, ma'am, and tried the pump, is the problem was already persist when you opened the pump then?04:20CustomerYeah. I I tried the right side first, and it wasn't working. So I watched, like, all the videos on the website on how to use it, and then I tried the left side, and it worked perfectly. So I tried the right side again, and it's still not working.04:36AgentWith 1, 2 Okay. I see. But it is turning on, ma'am. There is just no suction.04:43CustomerIt's yeah. Exactly.04:45AgentAlright. Okay. I see. So for now, ma'am, since this is still under our warranty, we are going to provide you, ma'am, the replacement for the pump. So we don't have, ma'am, just the replacement for the motor or just for 1 pump.05:00AgentSo probably, ma'am, you're gonna be receiving a brand new pump, like the whole set of Air 1, ma'am.05:06CustomerOkay. Thank you so much.05:08AgentYou're welcome, ma'am. And I just sent you 1 email, ma'am. So it is just about the informations that I need for the shipment of this pump. And kindly check, ma'am, if you did receive that first? Yes.05:21AgentI did. Okay. So let me just explain it to you, uh, this information, ma'am. So it is about your shipping information. Do you still have, ma'am, the box of the pump, the red box of the pump, ma'am?05:36AgentYeah. Okay. So I need you, ma'am, to take a clear photo of the QR code that you can find at the back of the box. I think it is at the bottom, ma'am. So just kinda take a clear photo, ma'am, include it in 1 frame, and attach it here in the email.05:54AgentAnd for the serial number, ma'am, you don't have to put anything on that since you do still have the box. And if you are able, ma'am, to record a video, like a short video showing the pump has no suction, like trying to fill the suction with your thumb, ma'am, just, like, 5 to 10 Oh, it it looks like it's suction06:14Customerit it sounds like it's suctioning. It's just only when it's on my body, but not working.06:20AgentAh, okay. I see. Alright. But no worries for that. So I just need all of these information.06:27AgentIf you're unable to record the video, it's okay. So Thank you. Yeah. That's after receiving this information, ma'am, I'm gonna reship right away the form and send you also the confirmation email about it so you do have, ma'am, the assurance of the replacement.06:44CustomerThank you so much.06:46AgentVery welcome, ma'am. And before we end this call, ma'am, may I kindly ask if I was able to provide you with good assistance today?06:53CustomerYes. Thank you so much.06:55AgentAlright. Perfect. Thank you so much for your time also, ma'am, and have a great day. Bye for now.07:00CustomerThank you. You too.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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      "body": "Inbound call from +1 (516) 729-1659\nCall Details:\n\nCall from: +1 (516) 729-1659\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 17:03:14 UTC\nLocation: Garden city, New York, United States\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2e6cafd3d1136887f1409a985fec73ac/twilio/call/recording\n",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Inbound call from +1 (516) 729-1659<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (516) 729-1659<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-13 17:03:14 UTC<br>\nLocation: Garden city, New York, United States<br>\nAnswered by: CT-Krizell<br>\nLength of phone call: 7 minutes, 48 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2e6cafd3d1136887f1409a985fec73ac/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2e6cafd3d1136887f1409a985fec73ac/twilio/call/recording</a></p></div>",
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      "body": "Dear Ma'am,\n\nThank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.\n\nTo make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:\n\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\nUDI Code:\n(Please scan the QR code on the product packaging.)\n\nAlso a short video showing the issue the pump.\n\nOnce we receive this information, we’ll take care of the rest and proceed right away.\n\nThank you again for your patience, understanding, and continued trust in Momcozy.\nPlease don’t hesitate to reach out if you need anything at all—we’re always here to help.\n\nWarmest regards,\nMomcozy Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Ma'am,<br>&nbsp;<br>Thank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.<br>&nbsp;<br>To make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:<br>&nbsp;<br>Full Name:<br>Street Address:<br>City:<br>State/Province:<br>Country:<br>Zip Code:<br>Contact Number:<br>Serial Number(s) of the faulty pump(s):<br>(Please scan the QR code inside each motor or provide a clear photo of the QR code.)<br>UDI Code:<br>(Please scan the QR code on the product packaging.)<br>&nbsp;<br>Also a short video showing the issue the pump.<br>&nbsp;<br>Once we receive this information, we’ll take care of the rest and proceed right away.<br>&nbsp;<br>Thank you again for your patience, understanding, and continued trust in Momcozy.<br>Please don’t hesitate to reach out if you need anything at all—we’re always here to help.<br>&nbsp;<br>Warmest regards,<br>Momcozy Support Team<br></div>",
      "plain_body": "Dear Ma'am,\n&nbsp;\nThank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.\n&nbsp;\nTo make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:\n&nbsp;\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\nUDI Code:\n(Please scan the QR code on the product packaging.)\n&nbsp;\nAlso a short video showing the issue the pump.\n&nbsp;\nOnce we receive this information, we’ll take care of the rest and proceed right away.\n&nbsp;\nThank you again for your patience, understanding, and continued trust in Momcozy.\nPlease don’t hesitate to reach out if you need anything at all—we’re always here to help.\n&nbsp;\nWarmest regards,\nMomcozy Support Team",
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