与 Lilly 的对话

Conversation with Lilly
Ticket 1255640 open normal 2026-05-13T16:16:57Z Zendesk
客服备注 / Agents notes 34029476051481
isn’t suctioning
没有吸力
Zendesk 既有问题分类 34154549939865
CPI::No suction issue
value: cpi__no_suction_issue
无吸力问题
销售渠道 / 来源渠道 32685292044825
Unknown
value: unknown
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"web": 2, "chat_transcript": 2, "native_messaging": 2, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T22:16:21Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】与 Lilly 的对话
【既有分类】无吸力问题
【产品/渠道】milk pump::Momcozy::M9 / Agent (Amazon)
【客服备注】没有吸力
【描述】与 Lilly 的对话

【会话记录】
1. [2026-05-13 16:16:57] (内部/原生消息) Lilly: 与 Lilly 的对话
2. [2026-05-13 16:26:57] (系统/聊天记录): 用户选择售后服务，反馈 BP223 穿戴式吸奶器突然没有吸力。系统提供了常规排查步骤（充电、模式检查、部件密封、软部件磨损检查等）。用户选择留言，系统引导留下订单号和型号。
3. [2026-05-13 16:29:43] (客服/Web) BL-SME-Mhelrose: 告知用户咨询量大，将转交给人工代表通过邮件回复。
4. [2026-05-13 18:38:28] (客服/Web) BL-Chat-Dianne: 索要订单号或截图以验证保修，并说明如果是礼物需联系原购买者。
5. [2026-05-13 22:16:21] (用户/Email) Lilly: 提供了亚马逊订单号：114-0945982-5549003

描述与翻译

中文描述

与 Lilly 的对话

英文/原始描述

Conversation with Lilly

Conversation 中文翻译

#1 customer 2026-05-13T22:16:21Z email Comment Lilly
这是亚马逊订单号：114-0945982-5549003
英文原文 / 原始消息 
Here is the Amazon order number: 114-0945982-5549003
#2 agent 2026-05-13T18:38:28Z web Comment BL-Chat-Dianne
您好，
 
感谢您向我们反映此事，对于给您带来的不便，我们深表歉意。

能否请您提供订单号或订单确认的截图？我们需要以此核实原始购买详情并确认保修状态。一旦我们拿到订单号，我们将能够进行适当的后续服务。

如果是作为礼物收到的物品，我们恳请您联系原始购买者获取订单号。非常感谢您的协助。

感谢您的配合与理解。

顺颂商祺，
Momcozy 客服团队
英文原文 / 原始消息 
Hello,
 
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.
 
Would you kindly provide us with the order number or screenshot of the order confirmation? We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.
 
If the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this.
 
Thank you for your cooperation and understanding.
 
Best regards,
Momcozy Customer Support Team
#3 agent 2026-05-13T16:29:43Z web Comment BL-SME-Mhelrose
您好，

对于回复延迟，我们深表歉意。

由于近期咨询量较大，很遗憾我们未能及时回复您。
我们现在会将您的问题转交给我们的可用代表，他们将通过电子邮件与您联系以提供进一步协助。

非常感谢您的耐心与理解。

顺颂商祺，
Momcozy 客服团队
英文原文 / 原始消息 
Hello,
 
We sincerely apologize for the delayed reply.
 
Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.
We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.
 
Thank you very much for your patience and understanding.
 
Best regards,
Momcozy Customer Support Team
#4 system 2026-05-13T16:26:57Z chat_transcript Comment
(00:14:12) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。

IBCLC（哺乳咨询与母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品与活动咨询、订单状态与物流问题、售后服务、其他咨询

(00:14:24) Lilly: 售后服务

(00:14:28) Momcozy: 如果您在产品使用过程中遇到任何问题或有其他售后需求，请随时告诉我。我会尽力协助您解决！

(00:14:48) Lilly: 我的一个穿戴式设备突然没有吸力了

(00:14:59) Momcozy: 请问能分享一下您的穿戴式吸奶器的具体型号或产品名称吗？这样我可以更好地帮助您！

(00:15:24) Lilly: BP223

(00:15:41) Momcozy: 让我们尝试几个快速步骤，让您的 BP223 穿戴式吸奶器恢复正常！首先，确保它已充满电并开启，因为电量不足会减弱吸力。仔细检查您是否使用了正确的模式，并逐渐增加吸力到舒适的水平。重新安装所有部件——喇叭罩、阀门、奶瓶和软管——以确保密封严密，并检查是否有东西堵塞喇叭罩。检查阀门和隔膜等软部件是否有磨损或损坏，必要时进行更换。确保软管干燥且没有扭结。最后，确保您的乳头位于喇叭罩中心，以获得最佳贴合度。如果仍然无法工作，请联系客户支持寻求更多帮助。我目前还没有针对 BP223 的具体排查细节。

(00:16:31) Lilly: 我可以在这里和客服对话吗？

(00:16:34) Momcozy: 抱歉，我们的客服代表目前正忙/离线。请稍后再尝试联系我们，或点击下方的 [留言] 按钮提交您的具体请求。一旦您留言，系统将自动创建一个工单，我们的人工客服会及时跟进！

留言、稍后再试

(00:16:52) Lilly: 留言

(00:16:56) Momcozy: 请留下以下信息，这将帮助我们更快、更准确地解决您的问题：

1. 您的订单号（如果没有，可以留空）：

2. 产品型号/名称：

3. 具体需求描述：

我们将尽快将您的留言转化为工单并同步给支持团队～

请放心，我们会在 24 小时内主动联系您并给您满意的回复！如果您稍后还有任何补充，请随时在此留言，我们会及时查看～

感谢您使用在线聊天。祝您生活愉快。😊
英文原文 / 原始消息 
(00:14:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. 

 IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES

(00:14:24) Lilly: After-sales service

(00:14:28) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!

(00:14:48) Lilly: One of my wearables isn’t suctioning suddent

(00:14:59) Momcozy: Could you please share the exact model or product name of your wearable breast pump? That way, I can help you even better!

(00:15:24) Lilly: BP223

(00:15:41) Momcozy: Let’s try a few quick steps to get your BP223 wearable pump back to normal! First, make sure it’s fully charged and powered on, as a low battery can weaken suction. Double-check that you’re using the right mode and gradually increase suction to a comfy level. Reseat all parts—flange, valves, bottle, and tubing—to ensure a tight seal, and check that nothing is blocking the flange. Inspect soft parts like valves and membranes for any wear or damage, and replace them if needed. Make sure the tubing is dry and free of kinks. Lastly, check that your nipple is centered in the flange for the best fit. If it’s still not working, please reach out to customer support for more help. I don’t have BP223-specific troubleshooting details at the moment.

(00:16:31) Lilly: Can I talk to customer support on here?

(00:16:34) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! 

 LEAVE A MESSAGE, TRY AGAIN LATER

(00:16:52) Lilly: Leave a message

(00:16:56) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: 

 1. Your order number (if you don't have one, you can leave it blank):

 2. Product model/name:

 3. Description of specific needs: 

 We will convert your message into a work order and synchronize it to the support team as soon as possible~ 

 Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ 

 Thank you for using the online chat. Wish you a pleasant day.😊
#5 system 2026-05-13T16:26:57Z chat_transcript ChatEndedEvent
无中文翻译文本
英文原文 / 原始消息 

              

            

            

            

              

                #6 internal
                2026-05-13T16:16:57Z
                native_messaging
                Comment
                Lilly
              

              
与 Lilly 的对话

              

                英文原文 / 原始消息
                
Conversation with Lilly

              

            

            

            

              

                #7 system
                2026-05-13T16:16:57Z
                native_messaging
                ChatStartedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

        


        

          
全部自定义字段

          

            
field_id显示名 / 选项名value

            
32685292044825Unknownunknown


33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_


34029476051481isn’t suctioning


34154549939865CPI::No suction issuecpi__no_suction_issue

          

        


        

          
更多原始信息

          

            提取后的分类输入 JSON
            
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            翻译 JSON
            
{
  "translated_subject": "与 Lilly 的对话",
  "translated_description": "与 Lilly 的对话",
  "translated_agents_notes": "没有吸力",
  "translated_category_label": "无吸力问题",
  "translated_messages": [
    {
      "conversation_id": "57893469187097",
      "created_at": "2026-05-13T22:16:21Z",
      "sender_type": "customer",
      "author_name": "Lilly",
      "channel": "email",
      "translated_text": "这是亚马逊订单号：114-0945982-5549003"
    },
    {
      "conversation_id": "57891179245721",
      "created_at": "2026-05-13T18:38:28Z",
      "sender_type": "agent",
      "author_name": "BL-Chat-Dianne",
      "channel": "web",
      "translated_text": "您好，\n \n感谢您向我们反映此事，对于给您带来的不便，我们深表歉意。\n \n能否请您提供订单号或订单确认的截图？我们需要以此核实原始购买详情并确认保修状态。一旦我们拿到订单号，我们将能够进行适当的后续服务。\n \n如果是作为礼物收到的物品，我们恳请您联系原始购买者获取订单号。非常感谢您的协助。\n \n感谢您的配合与理解。\n \n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57889633782553",
      "created_at": "2026-05-13T16:29:43Z",
      "sender_type": "agent",
      "author_name": "BL-SME-Mhelrose",
      "channel": "web",
      "translated_text": "您好，\n \n对于回复延迟，我们深表歉意。\n \n由于近期咨询量较大，很遗憾我们未能及时回复您。\n我们现在会将您的问题转交给我们的可用代表，他们将通过电子邮件与您联系以提供进一步协助。\n \n非常感谢您的耐心与理解。\n \n顺颂商祺，\nMomcozy 客服团队"
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      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": "(00:14:12) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\n IBCLC（哺乳咨询与母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品与活动咨询、订单状态与物流问题、售后服务、其他咨询\n\n(00:14:24) Lilly: 售后服务\n\n(00:14:28) Momcozy: 如果您在产品使用过程中遇到任何问题或有其他售后需求，请随时告诉我。我会尽力协助您解决！\n\n(00:14:48) Lilly: 我的一个穿戴式设备突然没有吸力了\n\n(00:14:59) Momcozy: 请问能分享一下您的穿戴式吸奶器的具体型号或产品名称吗？这样我可以更好地帮助您！\n\n(00:15:24) Lilly: BP223\n\n(00:15:41) Momcozy: 让我们尝试几个快速步骤，让您的 BP223 穿戴式吸奶器恢复正常！首先，确保它已充满电并开启，因为电量不足会减弱吸力。仔细检查您是否使用了正确的模式，并逐渐增加吸力到舒适的水平。重新安装所有部件——喇叭罩、阀门、奶瓶和软管——以确保密封严密，并检查是否有东西堵塞喇叭罩。检查阀门和隔膜等软部件是否有磨损或损坏，必要时进行更换。确保软管干燥且没有扭结。最后，确保您的乳头位于喇叭罩中心，以获得最佳贴合度。如果仍然无法工作，请联系客户支持寻求更多帮助。我目前还没有针对 BP223 的具体排查细节。\n\n(00:16:31) Lilly: 我可以在这里和客服对话吗？\n\n(00:16:34) Momcozy: 抱歉，我们的客服代表目前正忙/离线。请稍后再尝试联系我们，或点击下方的 [留言] 按钮提交您的具体请求。一旦您留言，系统将自动创建一个工单，我们的人工客服会及时跟进！\n\n 留言、稍后再试\n\n(00:16:52) Lilly: 留言\n\n(00:16:56) Momcozy: 请留下以下信息，这将帮助我们更快、更准确地解决您的问题：\n\n 1. 您的订单号（如果没有，可以留空）：\n\n 2. 产品型号/名称：\n\n 3. 具体需求描述：\n\n 我们将尽快将您的留言转化为工单并同步给支持团队～ \n\n 请放心，我们会在 24 小时内主动联系您并给您满意的回复！如果您稍后还有任何补充，请随时在此留言，我们会及时查看～ \n\n 感谢您使用在线聊天。祝您生活愉快。😊"
    },
    {
      "conversation_id": "57889595198745",
      "created_at": "2026-05-13T16:26:57Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57889427120153",
      "created_at": "2026-05-13T16:16:57Z",
      "sender_type": "internal",
      "author_name": "Lilly",
      "channel": "native_messaging",
      "translated_text": "与 Lilly 的对话"
    },
    {
      "conversation_id": "57889427120025",
      "created_at": "2026-05-13T16:16:57Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    }
  ],
  "chinese_reading_text": "【标题】与 Lilly 的对话\n【既有分类】无吸力问题\n【产品/渠道】milk pump::Momcozy::M9 / Agent (Amazon)\n【客服备注】没有吸力\n【描述】与 Lilly 的对话\n\n【会话记录】\n1. [2026-05-13 16:16:57] (内部/原生消息) Lilly: 与 Lilly 的对话\n2. [2026-05-13 16:26:57] (系统/聊天记录): 用户选择售后服务，反馈 BP223 穿戴式吸奶器突然没有吸力。系统提供了常规排查步骤（充电、模式检查、部件密封、软部件磨损检查等）。用户选择留言，系统引导留下订单号和型号。\n3. [2026-05-13 16:29:43] (客服/Web) BL-SME-Mhelrose: 告知用户咨询量大，将转交给人工代表通过邮件回复。\n4. [2026-05-13 18:38:28] (客服/Web) BL-Chat-Dianne: 索要订单号或截图以验证保修，并说明如果是礼物需联系原购买者。\n5. [2026-05-13 22:16:21] (用户/Email) Lilly: 提供了亚马逊订单号：114-0945982-5549003",
  "translation_notes": [
    "输入中 product_model 为 M9，但聊天记录中用户提到型号为 BP223，已在阅读文本中同时保留。",
    "系统自动排查建议已全文翻译。"
  ]
}

          

          

            ticket_raw_json
            
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      "id": 33749938239513,
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  "custom_status_id": 32358758515353,
  "ticket_id": 1255640,
  "assignee_id": 46577650054809,
  "created": "2026-05-13T16:16:57Z",
  "subject": "Conversation with Lilly",
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  "ticket": {
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    "subject": "Conversation with Lilly",
    "description": "Conversation with Lilly",
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    "status": "open",
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    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57893469187097,
      "body": "Here is the Amazon order number:   114-0945982-5549003",
      "created_at": "2026-05-13T22:16:21Z",
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            conversation_raw_json
            
{
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      "id": 57893469187097,
      "type": "Comment",
      "author_id": 57162740189977,
      "body": "Here is the Amazon order number:\n114-0945982-5549003",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Here is the Amazon order number: &nbsp;<div style=\"font-size: inherit;\">114-0945982-5549003</div></div><div><br><div></div></div></div>",
      "plain_body": "Here is the Amazon order number: &nbsp; 114-0945982-5549003",
      "public": true,
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          "from": {
            "address": "lfmartin2023@gmail.com",
            "name": "Lilly",
            "original_recipients": [
              "lfmartin2023@gmail.com",
              "support+idgzzz56-j7nxx@momcozy.zendesk.com"
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      "created_at": "2026-05-13T22:16:21Z",
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          "raw_email_identifier": "20869961/c8863fff-fbc0-4bf1-b81c-8c9775118d88.eml",
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    {
      "id": 57891179245721,
      "type": "Comment",
      "author_id": 46577650054809,
      "body": "Hello,\n \nThank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.\n\nWould you kindly provide us with the _**order number or screenshot of the order confirmation**_**?** We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n\n_If the item was received as a gift_, _we kindly ask that you contact the original purchaser to obtain the order number_. We truly appreciate your help with this.\n\nThank you for your cooperation and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.<br>&nbsp;<br>Would you kindly provide us with the <i><strong>order number or screenshot of the order confirmation</strong></i><strong>?</strong> We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.<br>&nbsp;<br><i>If the item was received as a gift</i>, <i>we kindly ask that you contact the original purchaser to obtain the order number</i>. We truly appreciate your help with this.<br>&nbsp;<br>Thank you for your cooperation and understanding.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team&nbsp;<br></div>",
      "plain_body": "Hello,\n \nThank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused.\n&nbsp;\nWould you kindly provide us with the order number or screenshot of the order confirmation? We need this to verify the original purchase details and confirm the warranty status. Once we have the order number, we’ll be able to proceed with the appropriate follow-up service.\n&nbsp;\nIf the item was received as a gift, we kindly ask that you contact the original purchaser to obtain the order number. We truly appreciate your help with this.\n&nbsp;\nThank you for your cooperation and understanding.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team&nbsp;",
      "public": true,
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      "audit_id": 57891179245593,
      "locale": "en",
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            "name": "Lilly"
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      "created_at": "2026-05-13T18:38:28Z",
      "metadata": {
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    {
      "id": 57889633782553,
      "type": "Comment",
      "author_id": 33115657386521,
      "body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>We sincerely apologize for the delayed reply.<br>&nbsp;<br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br>&nbsp;<br>Thank you very much for your patience and understanding.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nWe sincerely apologize for the delayed reply.\n&nbsp;\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n&nbsp;\nThank you very much for your patience and understanding.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
      "public": true,
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    {
      "id": 57889595198873,
      "type": "Comment",
      "author_id": -1,
      "body": "(00:14:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(00:14:24) Lilly: After-sales service\n(00:14:28) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(00:14:48) Lilly: One of my wearables isn’t suctioning suddent\n(00:14:59) Momcozy: Could you please share the exact model or product name of your wearable breast pump? That way, I can help you even better!\n(00:15:24) Lilly: BP223\n(00:15:41) Momcozy: Let’s try a few quick steps to get your BP223 wearable pump back to normal! First, make sure it’s fully charged and powered on, as a low battery can weaken suction. Double-check that you’re using the right mode and gradually increase suction to a comfy level. Reseat all parts—flange, valves, bottle, and tubing—to ensure a tight seal, and check that nothing is blocking the flange. Inspect soft parts like valves and membranes for any wear or damage, and replace them if needed. Make sure the tubing is dry and free of kinks. Lastly, check that your nipple is centered in the flange for the best fit. If it’s still not working, please reach out to customer support for more help. I don’t have BP223-specific troubleshooting details at the moment.\n(00:16:31) Lilly: Can I talk to customer support on here?\n(00:16:34) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(00:16:52) Lilly: Leave a message\n(00:16:56) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(00:14:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(00:14:24) Lilly: After-sales service\n<br>(00:14:28) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(00:14:48) Lilly: One of my wearables isn’t suctioning suddent\n<br>(00:14:59) Momcozy: Could you please share the exact model or product name of your wearable breast pump? That way, I can help you even better!\n<br>(00:15:24) Lilly: BP223\n<br>(00:15:41) Momcozy: Let’s try a few quick steps to get your BP223 wearable pump back to normal! First, make sure it’s fully charged and powered on, as a low battery can weaken suction. Double-check that you’re using the right mode and gradually increase suction to a comfy level. Reseat all parts—flange, valves, bottle, and tubing—to ensure a tight seal, and check that nothing is blocking the flange. Inspect soft parts like valves and membranes for any wear or damage, and replace them if needed. Make sure the tubing is dry and free of kinks. Lastly, check that your nipple is centered in the flange for the best fit. If it’s still not working, please reach out to customer support for more help. I don’t have BP223-specific troubleshooting details at the moment.\n<br>(00:16:31) Lilly: Can I talk to customer support on here?\n<br>(00:16:34) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(00:16:52) Lilly: Leave a message\n<br>(00:16:56) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊</p></div>",
      "plain_body": "(00:14:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(00:14:24) Lilly: After-sales service\n\n(00:14:28) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(00:14:48) Lilly: One of my wearables isn’t suctioning suddent\n\n(00:14:59) Momcozy: Could you please share the exact model or product name of your wearable breast pump? That way, I can help you even better!\n\n(00:15:24) Lilly: BP223\n\n(00:15:41) Momcozy: Let’s try a few quick steps to get your BP223 wearable pump back to normal! First, make sure it’s fully charged and powered on, as a low battery can weaken suction. Double-check that you’re using the right mode and gradually increase suction to a comfy level. Reseat all parts—flange, valves, bottle, and tubing—to ensure a tight seal, and check that nothing is blocking the flange. Inspect soft parts like valves and membranes for any wear or damage, and replace them if needed. Make sure the tubing is dry and free of kinks. Lastly, check that your nipple is centered in the flange for the best fit. If it’s still not working, please reach out to customer support for more help. I don’t have BP223-specific troubleshooting details at the moment.\n\n(00:16:31) Lilly: Can I talk to customer support on here?\n\n(00:16:34) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(00:16:52) Lilly: Leave a message\n\n(00:16:56) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n  1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊",
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      "type": "Comment",
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      "body": "Conversation with Lilly",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Conversation with Lilly</p></div>",
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