提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255713",
"subject": "Call with Caller +1 (682) 970-8787",
"description": "Call from: +1 (682) 970-8787\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 4:40:56 PM UTC",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T16:41:07Z",
"updated_at": "2026-05-13T16:47:31Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Both of the pumps leaks.",
"agents_notes": "Both of the pumps leaks.",
"category_field_id": "34154549939865",
"category_name": "CPI::Milk leakage",
"category_value": "cpi__milk_leakage",
"category_zh": "漏奶"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57889817066265",
"type": "Comment",
"created_at": "2026-05-13T16:47:31Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: Inbound\nIssue Details: Both of the pumps leaks.\nResolution Offered: Specialized Team\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A"
},
{
"conversation_id": "57889836562841",
"type": "Comment",
"created_at": "2026-05-13T16:46:48Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
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"text": "Call summary: \n Customer Fatima Gutierrez contacted Momcozy support regarding a significant leaking issue with her newly purchased Momcozy Air 1 breast pump. Both left and right pumps are leaking badly, with the left leaking from the top and the right leaking at the bottom, suggesting potential sealing problems. Customer confirmed using a supporting bra during pumping and ensured pump accessories are properly aligned and undamaged. The product was purchased through Aeroflow, a third-party distributor in the United States. Momcozy agent verified the customer’s email address for further communication: fatimagutierrezb28@gmail.com. The agent explained that a specialized Momcozy support team will handle the repair or replacement process and will contact the customer within 24 business hours. Customer was advised to monitor her email and prepare proof of purchase for the follow-up from the specialized team. Agent confirmed sending an initial email to the customer for verification. The call concluded with the customer understanding the next steps and no additional requests. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57889823009689",
"type": "Comment",
"created_at": "2026-05-13T16:46:44Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
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"recording_type": "",
"text": "Call transcript: \n00:01AgentHi. Thank you for calling momcozy. This is Kathy. How can I help you?00:06CustomerHi. My name is Fatima Gutierrez. I'm calling because I purchased the momcozy air 1, and it's leaking really bad. I've tried everything out of the left 1. It just keeps and the right 1, they leak at the bottom.00:24CustomerI feel like the seal is not working the same, like, in the beginning.00:30AgentMhmm. Okay. So thank you so much, ma'am, for letting me know your concern, and I apologize for the inconvenience. Okay? But, yeah, nothing to worry, ma'am.00:42AgentLet me go ahead and try to check the options of yours. Ma'am, can you hear me?00:53CustomerUh-huh.00:56AgentMhmm. Okay. So please bear with me, ma'am. Okay?01:00CustomerOkay.01:02AgentAnd to confirm, ma'am, are you from United States?01:05CustomerYes.01:07AgentOkay. And to confirm that the you are using a supporting bra whenever you are pumping. Right?01:15CustomerMhmm.01:17AgentAnd then the accessories are properly aligned, ma'am. There is no damage as well. Is that correct?01:23CustomerCorrect.01:28AgentOkay. So, ma'am, let me go ahead and try to check your options. Is it happening for both of these bombs or just 1 only, ma'am?01:37CustomerBoth of them leaked. Mhmm. Okay. I have the new 1, the Air 1. Mhmm.01:49AgentAnd, ma'am, once again, you are from The United States. Right?01:54CustomerCorrect.01:56AgentAnd where did you purchasing the product?01:59CustomerI purchased the product through Aeroflow.02:03AgentOh, through Aeroflow. Okay. And may I know, ma'am, what is your email, please?02:09CustomerYes. It's gonna be satinagutierrezc28@Gmail.com.02:36AgentOkay, ma'am. You are cutting in and out, but let me confirm. Is it s for Sam, a for alpha, t for Tom? Is that correct, ma'am?02:48CustomerNo. It's f for frog.02:53AgentThat would be f for Frank, a for alpha, t for Tom, I for India, m for Mary, a for alpha. That would be Fatima, and then g for George, u for uniform, t for tango, I for igloo, e for echo, r for Romeo, r for Romeo, e for Edward, and then z for zebra. Is that correct?03:20CustomerYes.03:21AgentAnd then what's next, ma'am? Is it tforTom,andthen28@Gmail.com?03:27CustomerThe next is bforboy,28@Gmail.com.03:32AgentOkay. Got it, ma'am. So here's the thing, ma'am. I just want to set a proper expectation that this is going to be handled by the momcozy specialized team. You already confirmed that the product was purchased through Arrowclo, and that is 1 of our third party, ma'am.03:50AgentRest assured that the after sales resolution will be coming from the specialized team, ma'am, and they are going to reach you back between 24 business hours. So for the meantime, all you need to do is just to wait, make an eye on your email, and be ready for the proof of your purchase. Okay?04:09CustomerOkay. Can I confirm my email back to you? Fforfrog,aforAnnie,tforTom,iforIndia,mforMary,aforapple,gforGeorge,uforunicorn,tforTanya,iforindependent,eforEdward,rforRomeo,rforRomeo,eforEdward,zforzebra,bforboy,28@Gmail?04:38AgentYes, ma'am. And, actually, I already sent you an email. So may you please verify it, ma'am, whenever you receive it or not?04:45CustomerOkay. I got it.04:47AgentOkay. Perfect. So our specialized team will reach you back with the same email. Okay? So kindly make an eye time to time on your email address, ma'am.04:57AgentAlright?04:59CustomerOkay. Thank you.05:01AgentYou are very much welcome. So is there anything else, ma'am?05:05CustomerNo. That'll be all. Thank you.05:07AgentOkay. If that's the case, thank you for calling, ma'amcozy. Have a great day ahead. Bye for now, and take care.05:13CustomerBye. Oh.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57889822590105",
"type": "VoiceComment",
"created_at": "2026-05-13T16:46:30Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (682) 970-8787\nCall Details:\n\nCall from: +1 (682) 970-8787\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 16:40:56 UTC\nLocation: Dallas, Texas, United States\nAnswered by: CT-Cathy\nLength of phone call: 5 minutes, 32 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAd5302db6a3867a26ab887833ba5c55b4/twilio/call/recording"
},
{
"conversation_id": "57889885803033",
"type": "Comment",
"created_at": "2026-05-13T16:45:27Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\n \nMomcozy Support Team"
},
{
"conversation_id": "57889772420121",
"type": "Comment",
"created_at": "2026-05-13T16:41:07Z",
"author_id": "57889772398617",
"author_name": "Caller +1 (682) 970-8787",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (682) 970-8787\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 4:40:56 PM UTC"
}
]
}
conversation_raw_json
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"body": "Customer Communications: Inbound\nIssue Details: Both of the pumps leaks.\nResolution Offered: Specialized Team\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: Inbound<br>Issue Details: Both of the pumps leaks.<br>Resolution Offered: Specialized Team<br>Customer Responses: Agree<br>Follow-up Actions: None<br>Escalated: N/A<br></div>",
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"body": "#### **Call summary:**\n\n\n- Customer Fatima Gutierrez contacted Momcozy support regarding a significant leaking issue with her newly purchased Momcozy Air 1 breast pump.\n- Both left and right pumps are leaking badly, with the left leaking from the top and the right leaking at the bottom, suggesting potential sealing problems.\n- Customer confirmed using a supporting bra during pumping and ensured pump accessories are properly aligned and undamaged.\n- The product was purchased through Aeroflow, a third-party distributor in the United States.\n- Momcozy agent verified the customer’s email address for further communication: fatimagutierrezb28@gmail.com.\n- The agent explained that a specialized Momcozy support team will handle the repair or replacement process and will contact the customer within 24 business hours.\n- Customer was advised to monitor her email and prepare proof of purchase for the follow-up from the specialized team.\n- Agent confirmed sending an initial email to the customer for verification.\n- The call concluded with the customer understanding the next steps and no additional requests.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Fatima Gutierrez contacted Momcozy support regarding a significant leaking issue with her newly purchased Momcozy Air 1 breast pump.</li><li>Both left and right pumps are leaking badly, with the left leaking from the top and the right leaking at the bottom, suggesting potential sealing problems.</li><li>Customer confirmed using a supporting bra during pumping and ensured pump accessories are properly aligned and undamaged.</li><li>The product was purchased through Aeroflow, a third-party distributor in the United States.</li><li>Momcozy agent verified the customer’s email address for further communication: fatimagutierrezb28@gmail.com.</li><li>The agent explained that a specialized Momcozy support team will handle the repair or replacement process and will contact the customer within 24 business hours.</li><li>Customer was advised to monitor her email and prepare proof of purchase for the follow-up from the specialized team.</li><li>Agent confirmed sending an initial email to the customer for verification.</li><li>The call concluded with the customer understanding the next steps and no additional requests.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Fatima Gutierrez contacted Momcozy support regarding a significant leaking issue with her newly purchased Momcozy Air 1 breast pump. Both left and right pumps are leaking badly, with the left leaking from the top and the right leaking at the bottom, suggesting potential sealing problems. Customer confirmed using a supporting bra during pumping and ensured pump accessories are properly aligned and undamaged. The product was purchased through Aeroflow, a third-party distributor in the United States. Momcozy agent verified the customer’s email address for further communication: fatimagutierrezb28@gmail.com. The agent explained that a specialized Momcozy support team will handle the repair or replacement process and will contact the customer within 24 business hours. Customer was advised to monitor her email and prepare proof of purchase for the follow-up from the specialized team. Agent confirmed sending an initial email to the customer for verification. The call concluded with the customer understanding the next steps and no additional requests. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Hi. Thank you for calling momcozy. This is Kathy. How can I help you?\n**00:06** **Customer** Hi. My name is Fatima Gutierrez. I'm calling because I purchased the momcozy air 1, and it's leaking really bad. I've tried everything out of the left 1. It just keeps and the right 1, they leak at the bottom.\n**00:24** **Customer** I feel like the seal is not working the same, like, in the beginning.\n**00:30** **Agent** Mhmm. Okay. So thank you so much, ma'am, for letting me know your concern, and I apologize for the inconvenience. Okay? But, yeah, nothing to worry, ma'am.\n**00:42** **Agent** Let me go ahead and try to check the options of yours. Ma'am, can you hear me?\n**00:53** **Customer** Uh-huh.\n**00:56** **Agent** Mhmm. Okay. So please bear with me, ma'am. Okay?\n**01:00** **Customer** Okay.\n**01:02** **Agent** And to confirm, ma'am, are you from United States?\n**01:05** **Customer** Yes.\n**01:07** **Agent** Okay. And to confirm that the you are using a supporting bra whenever you are pumping. Right?\n**01:15** **Customer** Mhmm.\n**01:17** **Agent** And then the accessories are properly aligned, ma'am. There is no damage as well. Is that correct?\n**01:23** **Customer** Correct.\n**01:28** **Agent** Okay. So, ma'am, let me go ahead and try to check your options. Is it happening for both of these bombs or just 1 only, ma'am?\n**01:37** **Customer** Both of them leaked. Mhmm. Okay. I have the new 1, the Air 1. Mhmm.\n**01:49** **Agent** And, ma'am, once again, you are from The United States. Right?\n**01:54** **Customer** Correct.\n**01:56** **Agent** And where did you purchasing the product?\n**01:59** **Customer** I purchased the product through Aeroflow.\n**02:03** **Agent** Oh, through Aeroflow. Okay. And may I know, ma'am, what is your email, please?\n**02:09** **Customer** Yes. It's gonna be satinagutierrezc28@Gmail.com.\n**02:36** **Agent** Okay, ma'am. You are cutting in and out, but let me confirm. Is it s for Sam, a for alpha, t for Tom? Is that correct, ma'am?\n**02:48** **Customer** No. It's f for frog.\n**02:53** **Agent** That would be f for Frank, a for alpha, t for Tom, I for India, m for Mary, a for alpha. That would be Fatima, and then g for George, u for uniform, t for tango, I for igloo, e for echo, r for Romeo, r for Romeo, e for Edward, and then z for zebra. Is that correct?\n**03:20** **Customer** Yes.\n**03:21** **Agent** And then what's next, ma'am? Is it tforTom,andthen28@Gmail.com?\n**03:27** **Customer** The next is bforboy,28@Gmail.com.\n**03:32** **Agent** Okay. Got it, ma'am. So here's the thing, ma'am. I just want to set a proper expectation that this is going to be handled by the momcozy specialized team. You already confirmed that the product was purchased through Arrowclo, and that is 1 of our third party, ma'am.\n**03:50** **Agent** Rest assured that the after sales resolution will be coming from the specialized team, ma'am, and they are going to reach you back between 24 business hours. So for the meantime, all you need to do is just to wait, make an eye on your email, and be ready for the proof of your purchase. Okay?\n**04:09** **Customer** Okay. Can I confirm my email back to you? Fforfrog,aforAnnie,tforTom,iforIndia,mforMary,aforapple,gforGeorge,uforunicorn,tforTanya,iforindependent,eforEdward,rforRomeo,rforRomeo,eforEdward,zforzebra,bforboy,28@Gmail?\n**04:38** **Agent** Yes, ma'am. And, actually, I already sent you an email. So may you please verify it, ma'am, whenever you receive it or not?\n**04:45** **Customer** Okay. I got it.\n**04:47** **Agent** Okay. Perfect. So our specialized team will reach you back with the same email. Okay? So kindly make an eye time to time on your email address, ma'am.\n**04:57** **Agent** Alright?\n**04:59** **Customer** Okay. Thank you.\n**05:01** **Agent** You are very much welcome. So is there anything else, ma'am?\n**05:05** **Customer** No. That'll be all. Thank you.\n**05:07** **Agent** Okay. If that's the case, thank you for calling, ma'amcozy. Have a great day ahead. Bye for now, and take care.\n**05:13** **Customer** Bye. Oh.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Thank you for calling momcozy. This is Kathy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Fatima Gutierrez. I'm calling because I purchased the momcozy air 1, and it's leaking really bad. I've tried everything out of the left 1. It just keeps and the right 1, they leak at the bottom.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I feel like the seal is not working the same, like, in the beginning.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. So thank you so much, ma'am, for letting me know your concern, and I apologize for the inconvenience. Okay? But, yeah, nothing to worry, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me go ahead and try to check the options of yours. Ma'am, can you hear me?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh-huh.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. So please bear with me, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And to confirm, ma'am, are you from United States?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And to confirm that the you are using a supporting bra whenever you are pumping. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And then the accessories are properly aligned, ma'am. There is no damage as well. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So, ma'am, let me go ahead and try to check your options. Is it happening for both of these bombs or just 1 only, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Both of them leaked. Mhmm. Okay. I have the new 1, the Air 1. Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And, ma'am, once again, you are from The United States. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And where did you purchasing the product?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I purchased the product through Aeroflow.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, through Aeroflow. Okay. And may I know, ma'am, what is your email, please?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. It's gonna be satinagutierrezc28@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. You are cutting in and out, but let me confirm. Is it s for Sam, a for alpha, t for Tom? Is that correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. It's f for frog.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That would be f for Frank, a for alpha, t for Tom, I for India, m for Mary, a for alpha. That would be Fatima, and then g for George, u for uniform, t for tango, I for igloo, e for echo, r for Romeo, r for Romeo, e for Edward, and then z for zebra. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And then what's next, ma'am? Is it tforTom,andthen28@Gmail.com?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The next is bforboy,28@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it, ma'am. So here's the thing, ma'am. I just want to set a proper expectation that this is going to be handled by the momcozy specialized team. You already confirmed that the product was purchased through Arrowclo, and that is 1 of our third party, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Rest assured that the after sales resolution will be coming from the specialized team, ma'am, and they are going to reach you back between 24 business hours. So for the meantime, all you need to do is just to wait, make an eye on your email, and be ready for the proof of your purchase. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Can I confirm my email back to you? Fforfrog,aforAnnie,tforTom,iforIndia,mforMary,aforapple,gforGeorge,uforunicorn,tforTanya,iforindependent,eforEdward,rforRomeo,rforRomeo,eforEdward,zforzebra,bforboy,28@Gmail?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. And, actually, I already sent you an email. So may you please verify it, ma'am, whenever you receive it or not?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I got it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Perfect. So our specialized team will reach you back with the same email. Okay? So kindly make an eye time to time on your email address, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You are very much welcome. So is there anything else, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. That'll be all. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. If that's the case, thank you for calling, ma'amcozy. Have a great day ahead. Bye for now, and take care.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye. Oh.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nWarm Regards,\n\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Warm Regards,<br> <br>Momcozy Support Team<br> <br></div>",
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