提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255229",
"subject": "Pump not working",
"description": "Hello i gave birth on 2/23/26 and started using my pump 3/25/26. My left pump has completely stopped working , and the right one isn’t really pumping I’ve changed the flange out, still i am having problems . I had a warranty and don’t know how to look it up . What should i do ? My baby will be starting daycare soon and i need to pump\nSent from my iPhone",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T14:05:18Z",
"updated_at": "2026-05-13T21:02:08Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "m9 both pump unable to turn on / weak suction/ TBS",
"agents_notes": "m9 both pump unable to turn on / weak suction/ TBS",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 6,
"web": 4,
"voice": 1,
"system": 1,
"api": 1
}
},
"messages": [
{
"conversation_id": "57892555851161",
"type": "Comment",
"created_at": "2026-05-13T21:02:08Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you so much for your time today and for your patience and understanding. We truly appreciate the opportunity to assist you, and we’re glad we could help address your concern.\n \nIf you have a moment, we’d be grateful if you could share your experience with our customer service through the short survey you’ll receive after the call. We hope your experience with us today was a positive one, and your feedback would truly mean a lot to our team.\n \nThank you again for choosing Momcozy. Please don’t hesitate to reach out if you need any further assistance—we’re always here to help.\n \nWarm regards,\nMomcozy Support Team"
},
{
"conversation_id": "57892463727129",
"type": "Comment",
"created_at": "2026-05-13T20:54:30Z",
"author_id": "57887231348249",
"author_name": "NaQuita Hunt",
"author_role": "end-user",
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"text": "Thank you so much for all your help \n Sent from my iPhone"
},
{
"conversation_id": "57892375237145",
"type": "Comment",
"created_at": "2026-05-13T20:49:09Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nI would like to express my gratitude for your efforts in bringing this matter to our attention and for your assistance in resolving the issue.\n \nWe have made arrangements for the shipment of your new goods. The processing time is anticipated to be between 1 to 2 days, followed by a shipping duration of approximately 3 to 7 business days. Should you not receive the replacement goods within the aforementioned timeframe, we kindly encourage you to reach out to us for the tracking number.\n \nIf you have a moment, we’d be grateful if you could share your experience with our customer service through the short survey you’ll receive after the call. We hope your experience with us today was a positive one, and your feedback would truly mean a lot to our team.\n \nWishing you all the best and a pleasant day ahead.\n \nBest regards,\nMomcozy Customer Support Team\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57892261098137",
"type": "Comment",
"created_at": "2026-05-13T20:30:28Z",
"author_id": "57887231348249",
"author_name": "NaQuita Hunt",
"author_role": "end-user",
"sender_type": "customer",
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"text": "Naquita hunt 4814 Keats ave charlotte nc 28212 7049652444 phone number \n M9BP265NRD025081933120G5ABFN10079(sn) M9BP265NRD02508193DDF0G5ABFN10200 (sn) Udi number is in screen shots \n Sent from my iPhone"
},
{
"conversation_id": "57892080729881",
"type": "Comment",
"created_at": "2026-05-13T20:10:40Z",
"author_id": "57887231348249",
"author_name": "NaQuita Hunt",
"author_role": "end-user",
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"channel": "email",
"public": true,
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"text": "Sent from my iPhone"
},
{
"conversation_id": "57892037778841",
"type": "Comment",
"created_at": "2026-05-13T20:08:32Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you so much for your response and for your continued cooperation. Kindly disregard my previous email request, as some of the information may have already been provided.\n \nTo help us further review and assist you with the concern, may we kindly ask you to reply with the following information:\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\n \nIn addition, please also send us a short video clearly showing the issue with the pump. This will greatly help us with the review process and allow us to assist you more efficiently.\n \nOnce we receive the requested information and video, we’ll be more than happy to continue assisting you with the next steps.\n \nThank you again for your patience, understanding, and support. We truly appreciate it.\nBest regards,\n \nWarm Regards,\nMomcozy Support Team"
},
{
"conversation_id": "57891962053401",
"type": "Comment",
"created_at": "2026-05-13T20:02:07Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Ma'am,\n \nThank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.\n \nTo make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:\n \nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\nUDI Code:\n(Please scan the QR code on the product packaging.)\n \nAlso a short video showing the issue the pump.\n \nOnce we receive this information, we’ll take care of the rest and proceed right away.\n \nThank you again for your patience, understanding, and continued trust in Momcozy.\nPlease don’t hesitate to reach out if you need anything at all—we’re always here to help.\n \nWarmest regards,\nMomcozy Support Team"
},
{
"conversation_id": "57890307546521",
"type": "VoiceComment",
"created_at": "2026-05-13T17:21:13Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (704) 965-2444\nCall Details:\n\nCall from: +1 (704) 965-2444\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 17:13:26 UTC\nLocation: Charlotte, North Carolina, United States\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 46 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAed033d2319da1354d37608786d6f6bd9/twilio/call/recording"
},
{
"conversation_id": "57890297182489",
"type": "Comment",
"created_at": "2026-05-13T17:20:27Z",
"author_id": "32358742915609",
"author_name": "RT-SYS-Admin",
"author_role": "admin",
"sender_type": "internal",
"channel": "system",
"public": false,
"recording_type": "",
"text": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1255801 \"Call with Caller +1 (704) 965-2444\" was closed and auto merged into this request. Last comment in request #1255801: \n Hello, \n We are pleased to inform you that we have successfully received your request. \n We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day. \n We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service. \n Best regards,\n\nMomcozy Customer Support Team"
},
{
"conversation_id": "57888178659225",
"type": "Comment",
"created_at": "2026-05-13T14:58:00Z",
"author_id": "57887231348249",
"author_name": "NaQuita Hunt",
"author_role": "end-user",
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"text": "Order number and all of the other things are on the screen shots below i forgot to put the order number before the udi number couldn’t be found on box but i took a picture of the sides of the box and attached to this email maybe you could find it and i just don’t recognize it\n Sent from my iPhone"
},
{
"conversation_id": "57888035028505",
"type": "Comment",
"created_at": "2026-05-13T14:48:40Z",
"author_id": "57887231348249",
"author_name": "NaQuita Hunt",
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"text": "M9BP265NRD02508193DDF0G5ABFN10200 :SN d0:25:08:19:3D:DF :mac i don’t see a number at the bottom of the box but I’ve attached a pictures of the whole box"
},
{
"conversation_id": "57887810120729",
"type": "Comment",
"created_at": "2026-05-13T14:36:28Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
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"channel": "api",
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"text": "Dear NaQuita Hunt, \n Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused. \n To better understand the situation and provide you with the most effective solution, could you please share the following details with us? \n \n Order Number \n A photo of bottom of motor to let us get the SN and model number \n UDI (Unique Device Identifier) information located on the bottom of the box. \n \n With this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you. \n Thank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible. \n Please feel free to reply directly to this email with the details or let us know if you have any further questions. \n Looking forward to your reply. \n Best regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57887224679321",
"type": "Comment",
"created_at": "2026-05-13T14:05:18Z",
"author_id": "57887231348249",
"author_name": "NaQuita Hunt",
"author_role": "end-user",
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"channel": "email",
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"text": "Hello i gave birth on 2/23/26 and started using my pump 3/25/26. My left pump has completely stopped working , and the right one isn’t really pumping I’ve changed the flange out, still i am having problems . I had a warranty and don’t know how to look it up . What should i do ? My baby will be starting daycare soon and i need to pump\n\nSent from my iPhone"
}
]
}
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"body": "Hello,\n\nThank you so much for your time today and for your patience and understanding. We truly appreciate the opportunity to assist you, and we’re glad we could help address your concern.\n\n**If you have a moment, we’d be grateful if you could share your experience with our customer service through the short survey you’ll receive after the call. We hope your experience with us today was a positive one, and your feedback would truly mean a lot to our team.**\n\nThank you again for choosing Momcozy. Please don’t hesitate to reach out if you need any further assistance—we’re always here to help.\n\nWarm regards,\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you so much for your time today and for your patience and understanding. We truly appreciate the opportunity to assist you, and we’re glad we could help address your concern.<br> <br><strong>If you have a moment, we’d be grateful if you could share your experience with our customer service through the short survey you’ll receive after the call. We hope your experience with us today was a positive one, and your feedback would truly mean a lot to our team.</strong><br> <br>Thank you again for choosing Momcozy. Please don’t hesitate to reach out if you need any further assistance—we’re always here to help.<br> <br>Warm regards,<br>Momcozy Support Team<br></div>",
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"body": "Thank you so much for all your help\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Thank you so much for all your help <br><div dir=\"ltr\">Sent from my iPhone</div></div>",
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"body": "Hello,\n\nI would like to express my gratitude for your efforts in bringing this matter to our attention and for your assistance in resolving the issue.\n\nWe have made arrangements for the shipment of your new goods. The processing time is anticipated to be between 1 to 2 days, followed by a shipping duration of approximately 3 to 7 business days. Should you not receive the replacement goods within the aforementioned timeframe, we kindly encourage you to reach out to us for the tracking number.\n\n**If you have a moment, we’d be grateful if you could share your experience with our customer service through the short survey you’ll receive after the call. We hope your experience with us today was a positive one, and your feedback would truly mean a lot to our team.**\n\nWishing you all the best and a pleasant day ahead.\n\nBest regards,\nMomcozy Customer Support Team\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I would like to express my gratitude for your efforts in bringing this matter to our attention and for your assistance in resolving the issue.<br> <br>We have made arrangements for the shipment of your new goods. The processing time is anticipated to be between 1 to 2 days, followed by a shipping duration of approximately 3 to 7 business days. Should you not receive the replacement goods within the aforementioned timeframe, we kindly encourage you to reach out to us for the tracking number.<br> <br><strong>If you have a moment, we’d be grateful if you could share your experience with our customer service through the short survey you’ll receive after the call. We hope your experience with us today was a positive one, and your feedback would truly mean a lot to our team.</strong><br> <br>Wishing you all the best and a pleasant day ahead.<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.<br> <br> <br></div>",
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"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Naquita hunt <div>4814 Keats ave charlotte nc 28212 </div><div>7049652444 phone number </div><div><br></div><div>M9BP265NRD025081933120G5ABFN10079(sn) M9BP265NRD02508193DDF0G5ABFN10200 (sn)</div><div>Udi number is in screen shots </div><div><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/xH1ZzFqnb36JMqXsqkDvyCGf9/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/KLhCoOUPE1Tv2M90gijoJaLnP/?name=image3.jpeg\"><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/zbb1yCocRB7PxxuFBCnK2pUvs/?name=image2.jpeg\"><img alt=\"image3.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/KLhCoOUPE1Tv2M90gijoJaLnP/?name=image3.jpeg\"><img alt=\"image4.png\" src=\"https://rootglobal.zendesk.com/attachments/token/upSwvfrbvRDMlpotX3WkGU0Uj/?name=image4.png\"><img alt=\"image5.png\" src=\"https://rootglobal.zendesk.com/attachments/token/S1GMhI3OAB1AADoGlF9LrdmhD/?name=image5.png\"><img alt=\"image6.png\" src=\"https://rootglobal.zendesk.com/attachments/token/brIr9BXk82YiMtyNnPMa86G1z/?name=image6.png\"><br></div><div><div dir=\"ltr\">Sent from my iPhone</div></div></div>",
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"body": "     \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><img alt=\"image0.png\" src=\"https://rootglobal.zendesk.com/attachments/token/X6D996IwLwQYLVPworJHojJ2F/?name=image0.png\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/vj7XwrArFKedZ8L308XhoiXdx/?name=image1.jpeg\"><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/uZQn5xsd1MMyutkY8LV5TI7Wl/?name=image2.jpeg\"><img alt=\"image3.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/imXbm8ZwLJJOUNI0kf9ARo30r/?name=image3.jpeg\"><img alt=\"image4.png\" src=\"https://rootglobal.zendesk.com/attachments/token/0hHwxSTKDkjfCHKqsFq7tmuSh/?name=image4.png\"><br><div dir=\"ltr\">Sent from my iPhone</div></div>",
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"body": "Hello,\n\nThank you so much for your response and for your continued cooperation. Kindly disregard my previous email request, as some of the information may have already been provided.\n\nTo help us further review and assist you with the concern, may we kindly ask you to reply with the following information:\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\n\nIn addition, please also send us a short video clearly showing the issue with the pump. This will greatly help us with the review process and allow us to assist you more efficiently.\n\nOnce we receive the requested information and video, we’ll be more than happy to continue assisting you with the next steps.\n\nThank you again for your patience, understanding, and support. We truly appreciate it.\nBest regards,\n\nWarm Regards,\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you so much for your response and for your continued cooperation. Kindly disregard my previous email request, as some of the information may have already been provided.<br> <br>To help us further review and assist you with the concern, may we kindly ask you to reply with the following information:<br>Full Name:<br>Street Address:<br>City:<br>State/Province:<br>Country:<br>Zip Code:<br>Contact Number:<br> <br>In addition, please also send us a short video clearly showing the issue with the pump. This will greatly help us with the review process and allow us to assist you more efficiently.<br> <br>Once we receive the requested information and video, we’ll be more than happy to continue assisting you with the next steps.<br> <br>Thank you again for your patience, understanding, and support. We truly appreciate it.<br>Best regards,<br> <br>Warm Regards,<br>Momcozy Support Team<br></div>",
"plain_body": "Hello,\n \nThank you so much for your response and for your continued cooperation. Kindly disregard my previous email request, as some of the information may have already been provided.\n \nTo help us further review and assist you with the concern, may we kindly ask you to reply with the following information:\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\n \nIn addition, please also send us a short video clearly showing the issue with the pump. This will greatly help us with the review process and allow us to assist you more efficiently.\n \nOnce we receive the requested information and video, we’ll be more than happy to continue assisting you with the next steps.\n \nThank you again for your patience, understanding, and support. We truly appreciate it.\nBest regards,\n \nWarm Regards,\nMomcozy Support Team",
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{
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"body": "Dear Ma'am,\n\nThank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.\n\nTo make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:\n\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\nUDI Code:\n(Please scan the QR code on the product packaging.)\n\nAlso a short video showing the issue the pump.\n\nOnce we receive this information, we’ll take care of the rest and proceed right away.\n\nThank you again for your patience, understanding, and continued trust in Momcozy.\nPlease don’t hesitate to reach out if you need anything at all—we’re always here to help.\n\nWarmest regards,\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Ma'am,<br> <br>Thank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.<br> <br>To make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:<br> <br>Full Name:<br>Street Address:<br>City:<br>State/Province:<br>Country:<br>Zip Code:<br>Contact Number:<br>Serial Number(s) of the faulty pump(s):<br>(Please scan the QR code inside each motor or provide a clear photo of the QR code.)<br>UDI Code:<br>(Please scan the QR code on the product packaging.)<br> <br>Also a short video showing the issue the pump.<br> <br>Once we receive this information, we’ll take care of the rest and proceed right away.<br> <br>Thank you again for your patience, understanding, and continued trust in Momcozy.<br>Please don’t hesitate to reach out if you need anything at all—we’re always here to help.<br> <br>Warmest regards,<br>Momcozy Support Team<br></div>",
"plain_body": "Dear Ma'am,\n \nThank you so much for your kind words and for taking the time to write to us. It will be our pleasure to move forward with this replacement for you.\n \nTo make sure everything is processed smoothly and without delay, may we kindly ask you to share the following details with us:\n \nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nContact Number:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\nUDI Code:\n(Please scan the QR code on the product packaging.)\n \nAlso a short video showing the issue the pump.\n \nOnce we receive this information, we’ll take care of the rest and proceed right away.\n \nThank you again for your patience, understanding, and continued trust in Momcozy.\nPlease don’t hesitate to reach out if you need anything at all—we’re always here to help.\n \nWarmest regards,\nMomcozy Support Team",
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{
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"body": "Inbound call from +1 (704) 965-2444\nCall Details:\n\nCall from: +1 (704) 965-2444\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 17:13:26 UTC\nLocation: Charlotte, North Carolina, United States\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 46 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAed033d2319da1354d37608786d6f6bd9/twilio/call/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Inbound call from +1 (704) 965-2444<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (704) 965-2444<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-13 17:13:26 UTC<br>\nLocation: Charlotte, North Carolina, United States<br>\nAnswered by: CT-Krizell<br>\nLength of phone call: 7 minutes, 46 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAed033d2319da1354d37608786d6f6bd9/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAed033d2319da1354d37608786d6f6bd9/twilio/call/recording</a></p></div>",
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{
"id": 57890297182489,
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"body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1255801 \"Call with Caller +1 (704) 965-2444\" was closed and auto merged into this request. Last comment in request #1255801:\n\n\nHello,\n\nWe are pleased to inform you that we have successfully received your request.\n\nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n\nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1255801\" target=\"_blank\" rel=\"ticket\">#1255801</a> \"Call with Caller +1 (704) 965-2444\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1255801\" target=\"_blank\" rel=\"ticket\">#1255801</a>:</p>\n<p dir=\"auto\">Hello,</p>\n<p dir=\"auto\">We are pleased to inform you that we have successfully received your request.</p>\n<p dir=\"auto\">We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.</p>\n<p dir=\"auto\">We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1255801 \"Call with Caller +1 (704) 965-2444\" was closed and auto merged into this request. Last comment in request #1255801: \n Hello, \n We are pleased to inform you that we have successfully received your request. \n We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day. \n We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": "Order number and all of the other things are on the screen shots below i forgot to put the order number before the udi number couldn’t be found on box but i took a picture of the sides of the box and attached to this email maybe you could find it and i just don’t recognize it     \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Order number and all of the other things are on the screen shots below i forgot to put the order number before the udi number couldn’t be found on box but i took a picture of the sides of the box and attached to this email maybe you could find it and i just don’t recognize it<img alt=\"image0.png\" src=\"https://rootglobal.zendesk.com/attachments/token/IFu3LUaUJw1sTFcyqTLADrB9x/?name=image0.png\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/Q2BqwxzzvKGSOOkZj3XBaDPAU/?name=image0.jpeg\"><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/obwxq06z6fqqYjHARnFL5FdDf/?name=image1.jpeg\"><img alt=\"image3.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/yXSIpTJVLtfm7k66PpM3PIScK/?name=image2.jpeg\"><img alt=\"image4.png\" src=\"https://rootglobal.zendesk.com/attachments/token/1bXeq5cBQv30cNihYFZtBaInH/?name=image0.png\"><br><div dir=\"ltr\">Sent from my iPhone</div></div>",
"plain_body": "Order number and all of the other things are on the screen shots below i forgot to put the order number before the udi number couldn’t be found on box but i took a picture of the sides of the box and attached to this email maybe you could find it and i just don’t recognize it\n Sent from my iPhone",
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"body": "M9BP265NRD02508193DDF0G5ABFN10200 :SN d0:25:08:19:3D:DF :mac i don’t see a number at the bottom of the box but I’ve attached a pictures of the whole box   ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">M9BP265NRD02508193DDF0G5ABFN10200 :SN d0:25:08:19:3D:DF :mac i don’t see a number at the bottom of the box but I’ve attached a pictures of the whole box <img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/PdkWiUu77SE2aR8X7fgv0QoCT/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/Ded0wL0PUgv3OrUQctc05fF2f/?name=image1.jpeg\"><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/1lvHwj30sV9gyNF3q13eAb50f/?name=image2.jpeg\"><div><br></div></div></div>",
"plain_body": "M9BP265NRD02508193DDF0G5ABFN10200 :SN d0:25:08:19:3D:DF :mac i don’t see a number at the bottom of the box but I’ve attached a pictures of the whole box ",
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{
"id": 57887810120729,
"type": "Comment",
"author_id": 33115828554905,
"body": "Dear NaQuita Hunt,\n\nThank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.\n\nTo better understand the situation and provide you with the most effective solution, could you please share the following details with us?\n1. Order Number\n2. A photo of bottom of motor to let us get the SN and model number\n3. UDI (Unique Device Identifier) information located on the bottom of the box.\n\nWith this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.\n\nThank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.\n\nPlease feel free to reply directly to this email with the details or let us know if you have any further questions.\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear NaQuita Hunt,</p>\n<p dir=\"auto\">Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.</p>\n<p dir=\"auto\">To better understand the situation and provide you with the most effective solution, could you please share the following details with us?</p>\n<ol dir=\"auto\">\n<li>Order Number</li>\n<li>A photo of bottom of motor to let us get the SN and model number</li>\n<li>UDI (Unique Device Identifier) information located on the bottom of the box.</li>\n</ol>\n<p dir=\"auto\">With this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.</p>\n<p dir=\"auto\">Thank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.</p>\n<p dir=\"auto\">Please feel free to reply directly to this email with the details or let us know if you have any further questions.</p>\n<p dir=\"auto\">Looking forward to your reply.</p>\n<p dir=\"auto\">Best regards,<br>Momcozy Customer Support Team</p></div>",
"plain_body": "Dear NaQuita Hunt, \n Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused. \n To better understand the situation and provide you with the most effective solution, could you please share the following details with us? \n \n Order Number \n A photo of bottom of motor to let us get the SN and model number \n UDI (Unique Device Identifier) information located on the bottom of the box. \n \n With this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you. \n Thank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible. \n Please feel free to reply directly to this email with the details or let us know if you have any further questions. \n Looking forward to your reply. \n Best regards,\nMomcozy Customer Support Team",
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