回复：关于再次打扰您处理您的问题我们深表歉意

{
  "ticket": {
    "ticket_id": "1255315",
    "subject": "Re: We apologize for bothering you again about your issue",
    "description": "This is a follow-up to your previous request #1185595 \"Mom Cozy M9 Breast Pump Bro...\"\n\nHello, here is the following information about the broken pump part.\n\nWhen I scan the QR code on the pump, this is the number that appears: \nM9BP269NRD02503201E050G54CFN11143\n\n🕒 Duration of Use\n\nHow many days have you been using the breast pump since receiving it?\n- 20-30 days, only using when traveling\n\n🧼 Cleaning Routine\n* How often do you clean the parts each day?- I clean pump parts after every use\n* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?- hand-washing with soap and water and brush cleaning for the crevices that are hard to reach by hand. \n\n🔥 Sterilization Routine\n* How many times per day do you sterilize the parts? - After every day of use\n* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?- steam sterilizer\n* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee). Baby Brezza\n\n📦 Storage Method\n* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?- keep contained in Momcozy storage container\n\nOnce we receive this information, we’ll be happy to offer a replacement to make things right. Could you please provide your address information in the format below?\n\nName: Kaitlyn Gibbs\nProvince/State: Alabama\nCity: Calera\nZip Code: 35040\nStreet Address: 213 Rossburg Dr. \nContact Number: (337)-244-9755\nNumber of faulty part/s: 1 or 2? 1\n\nLooking forward to your reply.",
    "status": "open",
    "priority": "high",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-13T14:30:57Z",
    "updated_at": "2026-05-13T14:30:57Z"
  },
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    "agents_notes_label": "JUN 20 2025",
    "agents_notes": "JUN 20 2025",
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    "category_name": "CPI::Parts crack or break",
    "category_value": "cpi__parts_crack_or_break",
    "category_zh": "配件开裂或断裂"
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    {
      "conversation_id": "57887736454553",
      "type": "Comment",
      "created_at": "2026-05-13T14:30:57Z",
      "author_id": "57059913876121",
      "author_name": "Kaitlyn Opal",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "This is a follow-up to your previous request #1185595 \"Mom Cozy M9 Breast Pump Bro...\" Hello, here is the following information about the broken pump part. \n When I scan the QR code on the pump, this is the number that appears: M9BP269NRD02503201E050G54CFN11143 🕒 Duration of Use How many days have you been using the breast pump since receiving it? - 20-30 days, only using when traveling 🧼 Cleaning Routine * How often do you clean the parts each day?- I clean pump parts after every use * What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?- hand-washing with soap and water and brush cleaning for the crevices that are hard to reach by hand. 🔥 Sterilization Routine * How many times per day do you sterilize the parts? - After every day of use * What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?- steam sterilizer * If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee). Baby Brezza 📦 Storage Method * How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?- keep contained in Momcozy storage container Once we receive this information, we’ll be happy to offer a replacement to make things right. Could you please provide your address information in the format below? Name: Kaitlyn Gibbs Province/State: Alabama City: Calera Zip Code: 35040 Street Address: 213 Rossburg Dr. Contact Number: (337)-244-9755 Number of faulty part/s: 1 or 2? 1 Looking forward to your reply."
    }
  ]
}

{
  "translated_subject": "回复：关于再次打扰您处理您的问题我们深表歉意",
  "translated_description": "这是对您之前请求 #1185595 “Mom Cozy M9 吸奶器配件破损...”的后续跟进\n\n你好，以下是关于损坏的吸奶器配件的相关信息。\n\n当我扫描吸奶器上的二维码时，显示的号码是：\nM9BP269NRD02503201E050G54CFN11143\n\n🕒 使用时长\n\n自收到吸奶器以来，您已经使用了多少天？\n- 20-30 天，仅在旅行时使用\n\n🧼 清洁流程\n* 您每天清洁配件的频率是多少？- 我每次使用后都会清洁吸奶器配件\n* 您使用什么清洁方法（例如：肥皂水手洗、毛刷清洁、洗碗机）？- 肥皂水手洗，并对人手难以触及的缝隙进行毛刷清洁。\n\n🔥 消毒流程\n* 您每天对配件进行多少次消毒？ - 每天使用后都会消毒\n* 您使用什么方法（例如：蒸汽消毒器、沸水、微波炉消毒器）？- 蒸汽消毒器\n* 如果适用，请告知消毒设备的品牌（例如：Philips Avent, Tommee Tippee）。- Baby Brezza\n\n📦 存储方法\n* 不使用时如何存放吸奶器配件（例如：干燥容器、密封袋、暴露在空气中）？- 存放在 Momcozy 储物箱中\n\n一旦我们收到这些信息，我们将很乐意提供更换件以解决问题。请问您能否按以下格式提供您的地址信息？\n\n姓名：Kaitlyn Gibbs\n省/州：Alabama (阿拉巴马州)\n城市：Calera\n邮编：35040\n街道地址：213 Rossburg Dr.\n联系电话：(337)-244-9755\n故障配件数量：1 还是 2？ 1\n\n期待您的回复。",
  "translated_agents_notes": "2025年6月20日",
  "translated_category_label": "CPI::配件开裂或断裂",
  "translated_messages": [
    {
      "conversation_id": "57887736454553",
      "created_at": "2026-05-13T14:30:57Z",
      "sender_type": "customer",
      "author_name": "Kaitlyn Opal",
      "channel": "web",
      "translated_text": "这是对您之前请求 #1185595 “Mom Cozy M9 吸奶器破...”的后续跟进。你好，以下是关于损坏的吸奶器配件的信息。当我扫描吸奶器上的二维码时，显示的号码是：M9BP269NRD02503201E050G54CFN11143 🕒 使用时长 自收到吸奶器以来，您已经使用了多少天？- 20-30 天，仅在旅行时使用 🧼 清洁流程 * 您每天清洁配件的频率是多少？- 我每次使用后都会清洁吸奶器配件 * 您使用什么清洁方法（例如：肥皂水手洗、毛刷清洁、洗碗机）？- 肥皂水手洗，并对人手难以触及的缝隙进行毛刷清洁。 🔥 消毒流程 * 您每天对配件进行多少次消毒？- 每天使用后都会消毒 * 您使用什么方法（例如：蒸汽消毒器、沸水、微波炉消毒器）？- 蒸汽消毒器 * 如果适用，请告知消毒设备的品牌（例如：飞利浦新安怡、汤美星）。Baby Brezza 📦 存储方法 * 不使用时如何存放吸奶器配件（例如：干燥容器、密封袋、暴露在空气中）？- 存放在 Momcozy 储物箱中 一旦我们收到这些信息，我们将很乐意提供更换件以解决问题。请问您能否按以下格式提供您的地址信息？ 姓名：Kaitlyn Gibbs 省/州：Alabama 城市：Calera 邮编：35040 街道地址：213 Rossburg Dr. 联系电话：(337)-244-9755 故障配件数量：1 还是 2？1 期待您的回复。"
    }
  ],
  "chinese_reading_text": "【标题】：回复：关于再次打扰您处理您的问题我们深表歉意\n【分类】：CPI::配件开裂或断裂\n【产品】：milk pump::Momcozy::M9\n【客服备注】：2025年6月20日\n【描述】：用户针对旧单 #1185595 的补充回复，反馈 M9 吸奶器配件损坏。用户提供了 SN 码 (M9BP269NRD02503201E050G54CFN11143)，使用时长 20-30 天（仅旅行用），使用肥皂水手洗并配合毛刷，每日使用蒸汽消毒器（品牌 Baby Brezza），存放在 Momcozy 储物箱。并提供了位于阿拉巴马州的详细收货地址请求 1 个更换件。\n【会话记录】：\n[2026-05-13 customer]: (全文翻译) 针对请求 #1185595 的后续。提供了 SN 码 M9BP269NRD02503201E050G54CFN11143；使用 20-30 天；每次使用后肥皂水手洗+刷洗；每天蒸汽消毒（Baby Brezza）；存放在 Momcozy 容器中。提供地址：Kaitlyn Gibbs, 213 Rossburg Dr., Calera, AL 35040, 电话 (337)-244-9755，故障配件 1 个。",
  "translation_notes": [
    "原文 messages 中的 text 包含了原本属于客服引导语的内容，推测为用户直接在客服发送的调查模板中填写的回复。",
    "SN 码和地址信息均已完整保留。"
  ]
}

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    "subject": "Re: We apologize for bother...",
    "description": "This is a follow-up to your previous request #1185595 \"Mom Cozy M9 Breast Pump Bro...\"\n\nHello, here is the following information about the broken pump part.\n\nWhen I scan the QR code on the pump, this is the number that appears: \nM9BP269NRD02503201E050G54CFN11143\n\n🕒 Duration of Use\n\nHow many days have you been using the breast pump since receiving it?\n- 20-30 days, only using when traveling\n\n🧼 Cleaning Routine\n* How often do you clean the parts each day?- I clean pump parts after every use\n* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?- hand-washing with soap and water and brush cleaning for the crevices that are hard to reach by hand. \n\n🔥 Sterilization Routine\n* How many times per day do you sterilize the parts? - After every day of use\n* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?- steam sterilizer\n* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee). Baby Brezza\n\n📦 Storage Method\n* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?- keep contained in Momcozy storage container\n\n\nOnce we receive this information, we’ll be happy to offer a replacement to make things right. Could you please provide your address information in the format below?\n\nName: Kaitlyn Gibbs\nProvince/State: Alabama\nCity: Calera\nZip Code: 35040\nStreet Address: 213 Rossburg Dr. \nContact Number: (337)-244-9755\nNumber of faulty part/s: 1 or 2? 1\n\n\nLooking forward to your reply.",
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      "body": "This is a follow-up to your previous request #1185595 \"Mom Cozy M9 Breast Pump Bro...\"   Hello, here is the following information about the broken pump part.  \n  When I scan the QR code on the pump, this is the number that appears:  M9BP269NRD02503201E050G54CFN11143  🕒 Duration of Use    How many days have you been using the breast pump since receiving it?   - 20-30 days, only using when traveling  🧼 Cleaning Routine * How often do you clean the parts each day?- I clean pump parts after every use * What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?- hand-washing with soap and water and brush cleaning for the crevices that are hard to reach by hand.   🔥 Sterilization Routine * How many times per day do you sterilize the parts? - After every day of use * What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?- steam sterilizer * If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee). Baby Brezza  📦 Storage Method * How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?- keep contained in Momcozy storage container     Once we receive this information, we’ll be happy to offer a replacement to make things right. Could you please provide your address information in the format below?    Name: Kaitlyn Gibbs Province/State: Alabama City: Calera Zip Code: 35040 Street Address: 213 Rossburg Dr.  Contact Number: (337)-244-9755 Number of faulty part/s: 1 or 2? 1      Looking forward to your reply.",
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      "id": 57887736454553,
      "type": "Comment",
      "author_id": 57059913876121,
      "body": "This is a follow-up to your previous request #1185595 \"Mom Cozy M9 Breast Pump Bro...\"\n\nHello, here is the following information about the broken pump part.\n\n\n\nWhen I scan the QR code on the pump, this is the number that appears:\nM9BP269NRD02503201E050G54CFN11143\n\n🕒 Duration of Use\n\n\nHow many days have you been using the breast pump since receiving it?\n\n- 20-30 days, only using when traveling\n\n🧼 Cleaning Routine\n* How often do you clean the parts each day?- I clean pump parts after every use\n* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?- hand-washing with soap and water and brush cleaning for the crevices that are hard to reach by hand.\n\n🔥 Sterilization Routine\n* How many times per day do you sterilize the parts? - After every day of use\n* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?- steam sterilizer\n* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee). Baby Brezza\n\n📦 Storage Method\n* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?- keep contained in Momcozy storage container\n\n\n\nOnce we receive this information, we’ll be happy to offer a replacement to make things right. Could you please provide your address information in the format below?\n\n\nName: Kaitlyn Gibbs\nProvince/State: Alabama\nCity: Calera\nZip Code: 35040\nStreet Address: 213 Rossburg Dr.\nContact Number: (337)-244-9755\nNumber of faulty part/s: 1 or 2? 1\n\n\n\nLooking forward to your reply.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1185595\" target=\"_blank\" rel=\"ticket\">#1185595</a> \"Mom Cozy M9 Breast Pump Bro...\"</div><div style=\"background-color: rgba(0,0,0,0) !important; border-color: rgb(255,255,255);\"><div dir=\"ltr\">Hello, here is the following information about the broken pump part.</div><div dir=\"ltr\" style=\"background-color: rgba(0,0,0,0); border-color: rgb(255,255,255);\"><br></div><div dir=\"ltr\" style=\"background-color: rgba(0,0,0,0); border-color: rgb(255,255,255);\">When I scan the QR code on the pump, this is the number that appears:&nbsp;<div style=\"font-size: inherit;\" dir=\"auto\">M9BP269NRD02503201E050G54CFN11143</div><br style=\"color: rgb(68,68,68);  font-size: 14px;\">🕒<span style=\" font-size: 14px; color: rgb(68,68,68);\">&nbsp;Duration of Use</span></div></div><div><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">How many days have you been using the breast pump since receiving it?</span></div><div><div>- 20-30 days, only using when traveling<br style=\"color: rgb(68,68,68);  font-size: 14px;\"><br style=\"color: rgb(68,68,68);  font-size: 14px;\">🧼<span style=\" font-size: 14px; color: rgb(68,68,68);\">&nbsp;Cleaning Routine</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">* How often do you clean the parts each day?- I clean pump parts after every use</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?-&nbsp;</span><span style=\" font-size: 14px; color: rgb(68,68,68);\">hand-washing with soap and water and brush cleaning for the crevices&nbsp;that are hard to reach by hand.&nbsp;</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><br style=\"color: rgb(68,68,68);  font-size: 14px;\">🔥<span style=\" font-size: 14px; color: rgb(68,68,68);\">&nbsp;Sterilization Routine</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">* How many times per day do you sterilize the parts? - After every day&nbsp;of use</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?- steam sterilizer</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee). Baby Brezza</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><br style=\"color: rgb(68,68,68);  font-size: 14px;\">📦<span style=\" font-size: 14px; color: rgb(68,68,68);\">&nbsp;Storage Method</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?- keep contained in Momcozy storage container</span></div></div><div><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">Once we receive this information, we’ll be happy to offer a replacement to make things right. Could you please provide your address information in the format below?</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><br style=\"color: rgb(68,68,68);  font-size: 14px;\"></div><div><span style=\" font-size: 14px; color: rgb(68,68,68);\">Name: Kaitlyn Gibbs</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">Province/State: Alabama</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">City: Calera</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">Zip Code: 35040</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">Street Address: 213 Rossburg Dr.&nbsp;</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">Contact Number: (337)-244-9755</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">Number of faulty part/s: 1 or 2? 1</span></div><div><div dir=\"ltr\"><div><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\" font-size: 14px; color: rgb(68,68,68);\">Looking forward to your reply.</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"></div></div><br>\n</div></div>",
      "plain_body": "This is a follow-up to your previous request #1185595 \"Mom Cozy M9 Breast Pump Bro...\"   Hello, here is the following information about the broken pump part.  \n  When I scan the QR code on the pump, this is the number that appears:&nbsp; M9BP269NRD02503201E050G54CFN11143  🕒&nbsp;Duration of Use    How many days have you been using the breast pump since receiving it?   - 20-30 days, only using when traveling  🧼&nbsp;Cleaning Routine * How often do you clean the parts each day?- I clean pump parts after every use * What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?-&nbsp;hand-washing with soap and water and brush cleaning for the crevices&nbsp;that are hard to reach by hand.&nbsp;  🔥&nbsp;Sterilization Routine * How many times per day do you sterilize the parts? - After every day&nbsp;of use * What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?- steam sterilizer * If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee). Baby Brezza  📦&nbsp;Storage Method * How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?- keep contained in Momcozy storage container     Once we receive this information, we’ll be happy to offer a replacement to make things right. Could you please provide your address information in the format below?    Name: Kaitlyn Gibbs Province/State: Alabama City: Calera Zip Code: 35040 Street Address: 213 Rossburg Dr.&nbsp; Contact Number: (337)-244-9755 Number of faulty part/s: 1 or 2? 1      Looking forward to your reply.",
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