提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255113",
"subject": "Voicemail from: Caller +1 (763) 898-6845",
"description": "Call from: +1 (763) 898-6845\\nTime of call: May 13, 2026 at 1:33:08 PM UTC",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T13:34:17Z",
"updated_at": "2026-05-13T16:07:04Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Issue Details: 1* unable to power on",
"agents_notes": "Issue Details: 1* unable to power on",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 6,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57889334272537",
"type": "Comment",
"created_at": "2026-05-13T16:07:04Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer reported that one of her two Air 1 breast pumps is not turning on and shows no lights or power. She confirmed using the magnetic charger without success. The pump was purchased from Target in Maple Grove, Minnesota, USA. The agent, Matt from Cozy, apologized for the inconvenience and gathered the customer’s email address for follow-up. Matt informed the customer that a specialized team will assist her and provide warranty service. The customer was advised to be ready to provide a purchase receipt from Target (photo or screenshot) for warranty processing. Matt confirmed he would send a confirmation email and that the specialized team would respond within 24 business hours. The conversation ended with no further questions or requests from the customer. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57889334092057",
"type": "Comment",
"created_at": "2026-05-13T16:07:00Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01CustomerHello? The transport adviser.00:03AgentMa'am, good morning. This is Matt from, um, Cozy returning your call. You leave a voice mail to us regarding your m, uh, Air 1 that it's not working, ma'am. Like, it's not turning on.00:15CustomerYeah.00:16AgentOkay. Is this happening to both of them or just 1?00:19CustomerJust 1.00:21AgentMhmm. When you try to press and hold the power button, ma'am, do you see any indicator light showing in the motor?00:28CustomerNope. It doesn't do anything. No light. No power. No nothing.00:32AgentOkay. Did you try to use the magnetic charger as well, ma'am, to charge the pump?00:37CustomerYep. I did.00:39AgentMhmm. Okay. I understand, ma'am, and I'm really sorry for the inconvenience. May I know, ma'am, where did you purchase the breast pump, ma'am?00:48CustomerUh, target in Maple Grove in Minnesota.00:51AgentMhmm. Okay. Minnesota. So you are from United States, ma'am. Right?00:57CustomerYep. Okay.01:00AgentThank you very much, ma'am, for providing all the information. I just want to inform you that we have a specialized team here that will gonna assist you, ma'am, and provide you the warranty. Could you please give me your email address 1 more time, ma'am? I'm really sorry. I'm not able to get it in the voice mail.01:16CustomerOh, not a problem. MasinMary,tasinThomas,Bowman,bowman,@21atgmail.com.01:29AgentOkay. Let me just spell it out, ma'am, just to make sure. That is masinMary,tasintango,basinbravo,oasinOscar,wasinwhite,masinMary,aasinalpha,nasinNancy,21@Gmail.com. Is that correct, ma'am?01:44CustomerThat's correct.01:45AgentOkay. I will be sending you, ma'am, a confirmation email right now. This is confirming that we already got your concern. Our specialized team, ma'am, will be responding in this email within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready, ma'am.02:02AgentThey are going to ask for the receipt of your purchase through Target. Kindly take a picture or a screenshot, ma'am. Okay?02:09CustomerOkay.02:11AgentOkay, ma'am. Thank you, ma'am. Is there anything else that I could possibly help you, ma'am, or any clarification?02:18CustomerNope. That's it.02:19AgentOkay. Thank you, ma'am, for your time. Have a good day. Bye bye.02:23CustomerBye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57889310267161",
"type": "VoiceComment",
"created_at": "2026-05-13T16:06:43Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Outbound call to +1 (763) 898-6845\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (763) 898-6845\nTime of call: 2026-05-13 16:04:05 UTC\nCalled by: CT-Matthew\nLength of phone call: 2 minutes, 37 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAcb2a89c439a32a06246390bce66ab81b/twilio/recording"
},
{
"conversation_id": "57889302332441",
"type": "Comment",
"created_at": "2026-05-13T16:06:25Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nGood day!\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\n \nMomcozy Customer Support Team"
},
{
"conversation_id": "57889332406937",
"type": "Comment",
"created_at": "2026-05-13T16:06:16Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: OB | mtbowman21@gmail.com\n \nIssue Details: 1* unable to power on\n \nResolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt\n \nCustomer Responses: Agreed\n \nFollow-up Actions: None\n \nEscalation Details: N/A"
},
{
"conversation_id": "57886584569241",
"type": "Comment",
"created_at": "2026-05-13T13:34:24Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer, Margaret Bowman, reported an issue with her Air 1 pump which is completely dead and not turning on. The pump indicates that it is charging in the case, but it fails to start or operate. She provided her contact information: phone number (763) 898-6845 and email masinMary,tasinThomas,Bowman21@Gmail.com. Customer requested a callback at the same phone number to address the issue. No actions or resolutions have been noted yet; the current status is awaiting callback or further assistance. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57886615566361",
"type": "Comment",
"created_at": "2026-05-13T13:34:21Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01CustomerHi. My name is Margaret Bowman. Phone number is (763) 898-6845. Email is masinMary,tasinThomas,Bowman21@Gmail.com. Reason I'm calling is I have a Air 1 pump, and it is completely dead.00:21CustomerIt doesn't wanna start. It says it's charging in the case, but doesn't wanna turn on or do anything. If you could give me a callback at (763) 898-6845. Again, Margaret Bowman, that'd be great. Thanks.00:35CustomerBye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57886615313817",
"type": "VoiceComment",
"created_at": "2026-05-13T13:34:17Z",
"author_id": "56497481342873",
"author_name": "Caller +1 (763) 898-6845",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (763) 898-6845\nCall Details:\n\nCall from: +1 (763) 898-6845\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 13:33:08 UTC\nLocation: Osseo, Minnesota, United States\nAnswered by: Caller +1 (763) 898-6845\nLength of phone call: 1 minute, 8 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAe4b7f393bf81591e5f13f034ea8a917e/twilio/voicemail/recording"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57889334272537,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer reported that one of her two Air 1 breast pumps is not turning on and shows no lights or power.\n- She confirmed using the magnetic charger without success.\n- The pump was purchased from Target in Maple Grove, Minnesota, USA.\n- The agent, Matt from Cozy, apologized for the inconvenience and gathered the customer’s email address for follow-up.\n- Matt informed the customer that a specialized team will assist her and provide warranty service.\n- The customer was advised to be ready to provide a purchase receipt from Target (photo or screenshot) for warranty processing.\n- Matt confirmed he would send a confirmation email and that the specialized team would respond within 24 business hours.\n- The conversation ended with no further questions or requests from the customer.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer reported that one of her two Air 1 breast pumps is not turning on and shows no lights or power.</li><li>She confirmed using the magnetic charger without success.</li><li>The pump was purchased from Target in Maple Grove, Minnesota, USA.</li><li>The agent, Matt from Cozy, apologized for the inconvenience and gathered the customer’s email address for follow-up.</li><li>Matt informed the customer that a specialized team will assist her and provide warranty service.</li><li>The customer was advised to be ready to provide a purchase receipt from Target (photo or screenshot) for warranty processing.</li><li>Matt confirmed he would send a confirmation email and that the specialized team would respond within 24 business hours.</li><li>The conversation ended with no further questions or requests from the customer.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer reported that one of her two Air 1 breast pumps is not turning on and shows no lights or power. She confirmed using the magnetic charger without success. The pump was purchased from Target in Maple Grove, Minnesota, USA. The agent, Matt from Cozy, apologized for the inconvenience and gathered the customer’s email address for follow-up. Matt informed the customer that a specialized team will assist her and provide warranty service. The customer was advised to be ready to provide a purchase receipt from Target (photo or screenshot) for warranty processing. Matt confirmed he would send a confirmation email and that the specialized team would respond within 24 business hours. The conversation ended with no further questions or requests from the customer. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57889334272409,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T16:07:04Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57889334092057,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:01** **Customer** Hello? The transport adviser.\n**00:03** **Agent** Ma'am, good morning. This is Matt from, um, Cozy returning your call. You leave a voice mail to us regarding your m, uh, Air 1 that it's not working, ma'am. Like, it's not turning on.\n**00:15** **Customer** Yeah.\n**00:16** **Agent** Okay. Is this happening to both of them or just 1?\n**00:19** **Customer** Just 1.\n**00:21** **Agent** Mhmm. When you try to press and hold the power button, ma'am, do you see any indicator light showing in the motor?\n**00:28** **Customer** Nope. It doesn't do anything. No light. No power. No nothing.\n**00:32** **Agent** Okay. Did you try to use the magnetic charger as well, ma'am, to charge the pump?\n**00:37** **Customer** Yep. I did.\n**00:39** **Agent** Mhmm. Okay. I understand, ma'am, and I'm really sorry for the inconvenience. May I know, ma'am, where did you purchase the breast pump, ma'am?\n**00:48** **Customer** Uh, target in Maple Grove in Minnesota.\n**00:51** **Agent** Mhmm. Okay. Minnesota. So you are from United States, ma'am. Right?\n**00:57** **Customer** Yep. Okay.\n**01:00** **Agent** Thank you very much, ma'am, for providing all the information. I just want to inform you that we have a specialized team here that will gonna assist you, ma'am, and provide you the warranty. Could you please give me your email address 1 more time, ma'am? I'm really sorry. I'm not able to get it in the voice mail.\n**01:16** **Customer** Oh, not a problem. MasinMary,tasinThomas,Bowman,bowman,@21atgmail.com.\n**01:29** **Agent** Okay. Let me just spell it out, ma'am, just to make sure. That is masinMary,tasintango,basinbravo,oasinOscar,wasinwhite,masinMary,aasinalpha,nasinNancy,21@Gmail.com. Is that correct, ma'am?\n**01:44** **Customer** That's correct.\n**01:45** **Agent** Okay. I will be sending you, ma'am, a confirmation email right now. This is confirming that we already got your concern. Our specialized team, ma'am, will be responding in this email within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready, ma'am.\n**02:02** **Agent** They are going to ask for the receipt of your purchase through Target. Kindly take a picture or a screenshot, ma'am. Okay?\n**02:09** **Customer** Okay.\n**02:11** **Agent** Okay, ma'am. Thank you, ma'am. Is there anything else that I could possibly help you, ma'am, or any clarification?\n**02:18** **Customer** Nope. That's it.\n**02:19** **Agent** Okay. Thank you, ma'am, for your time. Have a good day. Bye bye.\n**02:23** **Customer** Bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello? The transport adviser.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Ma'am, good morning. This is Matt from, um, Cozy returning your call. You leave a voice mail to us regarding your m, uh, Air 1 that it's not working, ma'am. Like, it's not turning on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Is this happening to both of them or just 1?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Just 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. When you try to press and hold the power button, ma'am, do you see any indicator light showing in the motor?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Nope. It doesn't do anything. No light. No power. No nothing.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Did you try to use the magnetic charger as well, ma'am, to charge the pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yep. I did.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. I understand, ma'am, and I'm really sorry for the inconvenience. May I know, ma'am, where did you purchase the breast pump, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh, target in Maple Grove in Minnesota.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. Minnesota. So you are from United States, ma'am. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yep. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you very much, ma'am, for providing all the information. I just want to inform you that we have a specialized team here that will gonna assist you, ma'am, and provide you the warranty. Could you please give me your email address 1 more time, ma'am? I'm really sorry. I'm not able to get it in the voice mail.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, not a problem. MasinMary,tasinThomas,Bowman,bowman,@21atgmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Let me just spell it out, ma'am, just to make sure. That is masinMary,tasintango,basinbravo,oasinOscar,wasinwhite,masinMary,aasinalpha,nasinNancy,21@Gmail.com. Is that correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That's correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I will be sending you, ma'am, a confirmation email right now. This is confirming that we already got your concern. Our specialized team, ma'am, will be responding in this email within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">They are going to ask for the receipt of your purchase through Target. Kindly take a picture or a screenshot, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. Thank you, ma'am. Is there anything else that I could possibly help you, ma'am, or any clarification?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Nope. That's it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you, ma'am, for your time. Have a good day. Bye bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01CustomerHello? The transport adviser.00:03AgentMa'am, good morning. This is Matt from, um, Cozy returning your call. You leave a voice mail to us regarding your m, uh, Air 1 that it's not working, ma'am. Like, it's not turning on.00:15CustomerYeah.00:16AgentOkay. Is this happening to both of them or just 1?00:19CustomerJust 1.00:21AgentMhmm. When you try to press and hold the power button, ma'am, do you see any indicator light showing in the motor?00:28CustomerNope. It doesn't do anything. No light. No power. No nothing.00:32AgentOkay. Did you try to use the magnetic charger as well, ma'am, to charge the pump?00:37CustomerYep. I did.00:39AgentMhmm. Okay. I understand, ma'am, and I'm really sorry for the inconvenience. May I know, ma'am, where did you purchase the breast pump, ma'am?00:48CustomerUh, target in Maple Grove in Minnesota.00:51AgentMhmm. Okay. Minnesota. So you are from United States, ma'am. Right?00:57CustomerYep. Okay.01:00AgentThank you very much, ma'am, for providing all the information. I just want to inform you that we have a specialized team here that will gonna assist you, ma'am, and provide you the warranty. Could you please give me your email address 1 more time, ma'am? I'm really sorry. I'm not able to get it in the voice mail.01:16CustomerOh, not a problem. MasinMary,tasinThomas,Bowman,bowman,@21atgmail.com.01:29AgentOkay. Let me just spell it out, ma'am, just to make sure. That is masinMary,tasintango,basinbravo,oasinOscar,wasinwhite,masinMary,aasinalpha,nasinNancy,21@Gmail.com. Is that correct, ma'am?01:44CustomerThat's correct.01:45AgentOkay. I will be sending you, ma'am, a confirmation email right now. This is confirming that we already got your concern. Our specialized team, ma'am, will be responding in this email within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready, ma'am.02:02AgentThey are going to ask for the receipt of your purchase through Target. Kindly take a picture or a screenshot, ma'am. Okay?02:09CustomerOkay.02:11AgentOkay, ma'am. Thank you, ma'am. Is there anything else that I could possibly help you, ma'am, or any clarification?02:18CustomerNope. That's it.02:19AgentOkay. Thank you, ma'am, for your time. Have a good day. Bye bye.02:23CustomerBye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (763) 898-6845<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (763) 898-6845<br>\nTime of call: 2026-05-13 16:04:05 UTC<br>\nCalled by: CT-Matthew<br>\nLength of phone call: 2 minutes, 37 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAcb2a89c439a32a06246390bce66ab81b/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAcb2a89c439a32a06246390bce66ab81b/twilio/recording</a></p></div>",
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"body": "Hello,\n\nGood day!\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Good day!<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br> <br>Momcozy Customer Support Team <br></div>",
"plain_body": "Hello,\n \nGood day!\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\n \nMomcozy Customer Support Team ",
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"body": "Customer Communications: OB | mtbowman21@gmail.com\n\nIssue Details: 1* unable to power on\n\nResolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt\n\nCustomer Responses: Agreed\n\nFollow-up Actions: None\n\nEscalation Details: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: OB | mtbowman21@gmail.com<br> <br>Issue Details: 1* unable to power on<br> <br>Resolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt<br> <br>Customer Responses: Agreed<br> <br>Follow-up Actions: None<br> <br>Escalation Details: N/A<br></div>",
"plain_body": "Customer Communications: OB | mtbowman21@gmail.com\n \nIssue Details: 1* unable to power on\n \nResolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt\n \nCustomer Responses: Agreed\n \nFollow-up Actions: None\n \nEscalation Details: N/A",
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"body": "#### **Call summary:**\n\n\n- Customer, Margaret Bowman, reported an issue with her Air 1 pump which is completely dead and not turning on.\n- The pump indicates that it is charging in the case, but it fails to start or operate.\n- She provided her contact information: phone number (763) 898-6845 and email masinMary,tasinThomas,Bowman21@Gmail.com.\n- Customer requested a callback at the same phone number to address the issue.\n- No actions or resolutions have been noted yet; the current status is awaiting callback or further assistance.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer, Margaret Bowman, reported an issue with her Air 1 pump which is completely dead and not turning on.</li><li>The pump indicates that it is charging in the case, but it fails to start or operate.</li><li>She provided her contact information: phone number (763) 898-6845 and email masinMary,tasinThomas,Bowman21@Gmail.com.</li><li>Customer requested a callback at the same phone number to address the issue.</li><li>No actions or resolutions have been noted yet; the current status is awaiting callback or further assistance.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer, Margaret Bowman, reported an issue with her Air 1 pump which is completely dead and not turning on. The pump indicates that it is charging in the case, but it fails to start or operate. She provided her contact information: phone number (763) 898-6845 and email masinMary,tasinThomas,Bowman21@Gmail.com. Customer requested a callback at the same phone number to address the issue. No actions or resolutions have been noted yet; the current status is awaiting callback or further assistance. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "#### **Call transcript:**\n\n\n**00:01** **Customer** Hi. My name is Margaret Bowman. Phone number is (763) 898-6845. Email is masinMary,tasinThomas,Bowman21@Gmail.com. Reason I'm calling is I have a Air 1 pump, and it is completely dead.\n**00:21** **Customer** It doesn't wanna start. It says it's charging in the case, but doesn't wanna turn on or do anything. If you could give me a callback at (763) 898-6845. Again, Margaret Bowman, that'd be great. Thanks.\n**00:35** **Customer** Bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Margaret Bowman. Phone number is (763) 898-6845. Email is masinMary,tasinThomas,Bowman21@Gmail.com. Reason I'm calling is I have a Air 1 pump, and it is completely dead.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It doesn't wanna start. It says it's charging in the case, but doesn't wanna turn on or do anything. If you could give me a callback at (763) 898-6845. Again, Margaret Bowman, that'd be great. Thanks.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01CustomerHi. My name is Margaret Bowman. Phone number is (763) 898-6845. Email is masinMary,tasinThomas,Bowman21@Gmail.com. Reason I'm calling is I have a Air 1 pump, and it is completely dead.00:21CustomerIt doesn't wanna start. It says it's charging in the case, but doesn't wanna turn on or do anything. If you could give me a callback at (763) 898-6845. Again, Margaret Bowman, that'd be great. Thanks.00:35CustomerBye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Voicemail from +1 (763) 898-6845\nCall Details:\n\nCall from: +1 (763) 898-6845\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 13:33:08 UTC\nLocation: Osseo, Minnesota, United States\nAnswered by: Caller +1 (763) 898-6845\nLength of phone call: 1 minute, 8 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAe4b7f393bf81591e5f13f034ea8a917e/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (763) 898-6845\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (763) 898-6845\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-13 13:33:08 UTC\n<br>Location: Osseo, Minnesota, United States\n<br>Answered by: Caller +1 (763) 898-6845\n<br>Length of phone call: 1 minute, 8 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAe4b7f393bf81591e5f13f034ea8a917e/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAe4b7f393bf81591e5f13f034ea8a917e/twilio/voicemail/recording</a></p></div>",
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