无中文翻译文本
与 Cara Burgess 的对话
Conversation with Cara Burgess
客服备注 / Agents notes
34029476051481cancel Order | mistake
取消订单 | 错误下单
Zendesk 既有问题分类
34154549939865Orders&Logistics::CO-No longer need
value:
orders_logistics__co-no_longer_need订单与物流::不再需要而取消订单
销售渠道 / 来源渠道
32685292044825Shopify::Official web
value:
shopify_official_web产品型号 / 产品线
33749938239513milk pump::Momcozy::Air 1
value:
milk_pump__momcozy__air_1核心信息
产品字段
milk pump::Momcozy::Air 1
会话渠道
{"native_messaging": 4, "chat_transcript": 3, "system": 1}
本地 channel
Agent
更新时间
2026-05-13T13:49:59Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
【标题】与 Cara Burgess 的对话
【既有分类】不再需要而取消订单
【产品/渠道】milk pump::Momcozy::Air 1 / Agent
【客服备注】取消订单 | 错误下单
【描述】与 Web 用户 6a047dfca41991211444924d 的对话
【会话翻译】
1. [系统 13:49:59] (聊天结束)
2. [未知 13:49:19] (重新互动发送)
3. [系统 13:40:00] (聊天开始)
4. [系统 13:39:52] 用户 Cara Burgess (ctobinrn@gmail.com) 请求取消订单 #JJ1679198，原因是下单错误。客服 Dian 接待并确认订单已成功作废，退款（HSA 灵活支付）将在 3-5 个工作日内原路退回。用户表示感谢。
5. [系统 13:39:52] (聊天结束)
6. [内部 13:39:39] 合并记录：工单 #1255062 合并至此。历史记录显示用户之前曾尝试通过机器人留言申请取消订单 #JJ1679198，涉及产品 air cozy 1 双边吸乳器，原因为“不再需要”。当时因客服离线转为留言模式。
7. [内部 13:35:29] 与 Web 用户 6a047dfca41991211444924d 的对话
8. [系统 13:35:29] (聊天开始)
【既有分类】不再需要而取消订单
【产品/渠道】milk pump::Momcozy::Air 1 / Agent
【客服备注】取消订单 | 错误下单
【描述】与 Web 用户 6a047dfca41991211444924d 的对话
【会话翻译】
1. [系统 13:49:59] (聊天结束)
2. [未知 13:49:19] (重新互动发送)
3. [系统 13:40:00] (聊天开始)
4. [系统 13:39:52] 用户 Cara Burgess (ctobinrn@gmail.com) 请求取消订单 #JJ1679198，原因是下单错误。客服 Dian 接待并确认订单已成功作废，退款（HSA 灵活支付）将在 3-5 个工作日内原路退回。用户表示感谢。
5. [系统 13:39:52] (聊天结束)
6. [内部 13:39:39] 合并记录：工单 #1255062 合并至此。历史记录显示用户之前曾尝试通过机器人留言申请取消订单 #JJ1679198，涉及产品 air cozy 1 双边吸乳器，原因为“不再需要”。当时因客服离线转为留言模式。
7. [内部 13:35:29] 与 Web 用户 6a047dfca41991211444924d 的对话
8. [系统 13:35:29] (聊天开始)
描述与翻译
中文描述
与 Web 用户 6a047dfca41991211444924d 的对话
英文/原始描述
Conversation with Web User 6a047dfca41991211444924d
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Shopify::Official web | shopify_official_web |
33749938239513 | milk pump::Momcozy::Air 1 | milk_pump__momcozy__air_1 |
34029476051481 | cancel Order | mistake | |
34154549939865 | Orders&Logistics::CO-No longer need | orders_logistics__co-no_longer_need |
更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255118",
"subject": "Conversation with Cara Burgess",
"description": "Conversation with Web User 6a047dfca41991211444924d",
"status": "solved",
"priority": "urgent",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T13:35:29Z",
"updated_at": "2026-05-13T13:49:59Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "cancel Order | mistake",
"agents_notes": "cancel Order | mistake",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::CO-No longer need",
"category_value": "orders_logistics__co-no_longer_need",
"category_zh": "不再需要而取消订单"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"native_messaging": 4,
"chat_transcript": 3,
"system": 1
}
},
"messages": [
{
"conversation_id": "57886909420953",
"type": "ChatEndedEvent",
"created_at": "2026-05-13T13:49:59Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57886870996249",
"type": "ReEngagementSent",
"created_at": "2026-05-13T13:49:19Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "unknown",
"channel": "native_messaging",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57886701811609",
"type": "ChatStartedEvent",
"created_at": "2026-05-13T13:40:00Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "native_messaging",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57886687174809",
"type": "Comment",
"created_at": "2026-05-13T13:39:52Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(21:34:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(21:35:02) Web User 6a047dfca41991211444924d: Please cancel Order #JJ1679198. It was a mistake. Thank you. \n\n(21:35:12) Momcozy: Thank you so much for letting us know the reason! We’ll connect you with one of our customer care specialists to help you with this.\n\n(21:35:13) Momcozy: Could you please let me know your name and email address?\n\n(21:35:25) Web User 6a047dfca41991211444924d: name: Cara Burgess\n\nemail: ctobinrn@gmail.com\n\n(21:35:28) Momcozy: Transferring to a human agent.\n\n(21:37:07) Momcozy Dian: Hello,\n\n \n\nI’m glad to inform you that your order has been successfully voided, and the refund has already been processed. The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n\n \n\nThank you so much for giving us the chance to assist you — we truly value your trust and hope to serve you better in the future.\n\n(21:37:33) Cara Burgess: Thank you! It was HSA flex payment, will it still take that long?\n\n(21:37:55) Momcozy Dian: The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n\n(21:38:06) Cara Burgess: Okay thank you very much for your help\n\n(21:39:00) Momcozy Dian: You’re very welcome! 😊\n\n \n\nWe hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.\n\n \n\nIt only takes a minute: \n\n 1. You may access the feedback page via the system reminder message or email after the ticket is closed.\n\n 2. Feel free to share your experience and an optional comment. \n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57886687174681",
"type": "ChatEndedEvent",
"created_at": "2026-05-13T13:39:52Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57886686589465",
"type": "Comment",
"created_at": "2026-05-13T13:39:39Z",
"author_id": "46577650054809",
"author_name": "BL-Chat-Dianne",
"author_role": "agent",
"sender_type": "internal",
"channel": "system",
"public": false,
"recording_type": "",
"text": "Request #1255062 \"Conversation with Cara Burgess\" was closed and merged into this request. Last comment in request #1255062: \n (21:21:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(21:21:19) Web User 6a047ac74ec46181684cd53c: Order status and logistics issues\n\n(21:21:28) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times to different regions, you can visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know and I’ll be happy to help you further!\n\n(21:22:04) Web User 6a047ac74ec46181684cd53c: Please cancel my order\n\n(21:22:11) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198\n\n(21:22:11) Momcozy: Just to make sure I get it right—would you like to cancel your most recent order, or do you have a specific order number in mind? Please share your order details if you can!\n\n(21:22:19) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198\n\n(21:22:27) Momcozy: Could you share the reason you’d like to cancel your order? Your feedback helps us improve, and I’m here to help with whatever you need!\n\n(21:22:35) Web User 6a047ac74ec46181684cd53c: No longer wanted \n\n(21:22:40) Momcozy: Thank you so much for letting us know your reason! I’ll connect you with one of our customer care specialists right away to help you with your request.\n\n(21:22:42) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(21:22:51) Web User 6a047ac74ec46181684cd53c: Leave a message\n\n(21:22:54) Momcozy: Could you please let me know your name and email address?\n\n(21:23:33) Web User 6a047ac74ec46181684cd53c: name: Cara Burgess\n\nemail: ctobinrn@gmail.com\n\n(21:23:37) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n \n Your order number (if you don't have one, you can leave it blank): \n Product model/name: \n Description of specific needs: \n \n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(21:24:00) Cara Burgess: Please cancel Order #JJ1679198\n\n(21:24:09) Cara Burgess: air cozy 1 double breast pump"
},
{
"conversation_id": "57886630402073",
"type": "Comment",
"created_at": "2026-05-13T13:35:29Z",
"author_id": "57886606699161",
"author_name": "Web User 6a047dfca41991211444924d",
"author_role": "end-user",
"sender_type": "internal",
"channel": "native_messaging",
"public": false,
"recording_type": "",
"text": "Conversation with Web User 6a047dfca41991211444924d"
},
{
"conversation_id": "57886630401945",
"type": "ChatStartedEvent",
"created_at": "2026-05-13T13:35:29Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "native_messaging",
"public": null,
"recording_type": "",
"text": ""
}
]
}
翻译 JSON
{
"translated_subject": "与 Cara Burgess 的对话",
"translated_description": "与 Web 用户 6a047dfca41991211444924d 的对话",
"translated_agents_notes": "取消订单 | 错误下单",
"translated_category_label": "订单与物流::不再需要而取消订单",
"translated_messages": [
{
"conversation_id": "57886909420953",
"created_at": "2026-05-13T13:49:59Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57886870996249",
"created_at": "2026-05-13T13:49:19Z",
"sender_type": "unknown",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
},
{
"conversation_id": "57886701811609",
"created_at": "2026-05-13T13:40:00Z",
"sender_type": "system",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
},
{
"conversation_id": "57886687174809",
"created_at": "2026-05-13T13:39:52Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(21:34:53) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的服务类型：\n\nIBCLC（哺乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品与活动咨询、订单状态与物流问题、售后服务、其他咨询\n\n(21:35:02) Web 用户 6a047dfca41991211444924d: 请取消订单 #JJ1679198。是个错误下单。谢谢。\n\n(21:35:12) Momcozy: 非常感谢您告知我们原因！我们将为您转接一位客户服务专家来协助您处理此事。\n\n(21:35:13) Momcozy: 请问能告诉我您的姓名和电子邮箱地址吗？\n\n(21:35:25) Web 用户 6a047dfca41991211444924d: 姓名：Cara Burgess\n\n邮箱：ctobinrn@gmail.com\n\n(21:35:28) Momcozy: 正在转接人工客服。\n\n(21:37:07) Momcozy Dian: 您好，\n\n很高兴通知您，您的订单已成功作废，退款已经处理。金额将在 3–5 个工作日内退回到您的原始支付方式，具体取决于您银行的处理时间。\n\n非常感谢您给我们这次协助您的机会——我们非常看重您的信任，并希望在未来能为您提供更好的服务。\n\n(21:37:33) Cara Burgess: 谢谢！这是 HSA 灵活支付（HSA flex payment），退款还会需要那么长时间吗？\n\n(21:37:55) Momcozy Dian: 金额将在 3–5 个工作日内退回到您的原始支付方式，具体取决于您银行的处理时间。\n\n(21:38:06) Cara Burgess: 好的，非常感谢您的帮助。\n\n(21:39:00) Momcozy Dian: 不客气！😊\n\n希望我们已经妥善解决了您的疑虑。如果您对我们今天的协助感到满意，若能在工单关闭后分享您的体验，我们将不胜感激。您的反馈确实能帮助我们持续改进并支持更多的家庭，这对我们意义重大。\n\n只需一分钟：\n\n1. 您可以在工单关闭后，通过系统提醒消息或邮件访问反馈页面。\n\n2. 欢迎分享您的体验及备注建议。\n\n感谢您联系 Momcozy，祝您度过愉快的一天！\n\n***请注意：您的工单可能会被系统自动关闭，但请不要担心。工单关闭并不意味着您的问题已解决。如果您有任何疑问或疑虑，请随时联系我们。"
},
{
"conversation_id": "57886687174681",
"created_at": "2026-05-13T13:39:52Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57886686589465",
"created_at": "2026-05-13T13:39:39Z",
"sender_type": "internal",
"author_name": "BL-Chat-Dianne",
"channel": "system",
"translated_text": "请求 #1255062 \"与 Cara Burgess 的对话\" 已关闭并合并至此请求。请求 #1255062 的最后一条评论：\n(21:21:12) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的服务类型：IBCLC（哺乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品与活动咨询、订单状态与物流问题、售后服务、其他咨询\n\n(21:21:19) Web 用户 6a047ac74ec46181684cd53c: 订单状态与物流问题\n\n(21:21:28) Momcozy: 您可以通过在此处输入您的订单号和邮箱，轻松查看订单状态和实时物流更新：https://momcozy.com/apps/aftership。请留意您下单时使用的邮箱——一旦包裹发出，我们会向您发送发货通知！有关不同地区的预计送达时间，您可以访问：https://momcozy.com/pages/shipping-delivery。如果您找不到信息或有任何问题，请告诉我也很乐意进一步为您提供帮助！\n\n(21:22:04) Web 用户 6a047ac74ec46181684cd53c: 请取消我的订单\n\n(21:22:11) Web 用户 6a047ac74ec46181684cd53c: 订单 #JJ1679198\n\n(21:22:11) Momcozy: 为了确保我理解正确——您是想取消最近的一个订单，还是有特定的订单号？如果可以的话，请分享您的订单详情！\n\n(21:22:19) Web 用户 6a047ac74ec46181684cd53c: 订单 #JJ1679198\n\n(21:22:27) Momcozy: 您能分享一下想要取消订单的原因吗？您的反馈能帮助我们改进，我会在这里协助您完成任何需求！\n\n(21:22:35) Web 用户 6a047ac74ec46181684cd53c: 不再需要了\n\n(21:22:40) Momcozy: 非常感谢您告知我们原因！我会立即为您转接一位客户服务专家来协助您的请求。\n\n(21:22:42) Momcozy: 抱歉，我们的客服代表目前忙碌/离线。请稍后尝试再次联系我们，或点击下方的 [留言] 按钮提交您的具体需求。留言后系统会自动创建工单，人工客服会及时跟进！\n留言，稍后再试\n\n(21:22:51) Web 用户 6a047ac74ec46181684cd53c: 留言\n\n(21:22:54) Momcozy: 请问能告诉我您的姓名和电子邮箱地址吗？\n\n(21:23:33) Web 用户 6a047ac74ec46181684cd53c: 姓名：Cara Burgess\n\n邮箱：ctobinrn@gmail.com\n\n(21:23:37) Momcozy: 请留下以下信息，这将帮助我们更快速、准确地解决您的问题：\n\n您的订单号（如果没有可以留空）：\n产品型号/名称：\n具体需求描述：\n\n我们将尽快将您的消息转换为工单并同步给支持团队~\n请放心，我们会在 24 小时内主动联系您并给您满意的答复！如果您后续还有任何补充，请随时在此留言，我们会及时查看~\n感谢使用在线聊天。祝您度过愉快的一天。😊\n\n(21:24:00) Cara Burgess: 请取消订单 #JJ1679198\n\n(21:24:09) Cara Burgess: air cozy 1 双边吸乳器"
},
{
"conversation_id": "57886630402073",
"created_at": "2026-05-13T13:35:29Z",
"sender_type": "internal",
"author_name": "Web User 6a047dfca41991211444924d",
"channel": "native_messaging",
"translated_text": "与 Web 用户 6a047dfca41991211444924d 的对话"
},
{
"conversation_id": "57886630401945",
"created_at": "2026-05-13T13:35:29Z",
"sender_type": "system",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
}
],
"chinese_reading_text": "【标题】与 Cara Burgess 的对话\n【既有分类】不再需要而取消订单\n【产品/渠道】milk pump::Momcozy::Air 1 / Agent\n【客服备注】取消订单 | 错误下单\n【描述】与 Web 用户 6a047dfca41991211444924d 的对话\n\n【会话翻译】\n1. [系统 13:49:59] (聊天结束)\n2. [未知 13:49:19] (重新互动发送)\n3. [系统 13:40:00] (聊天开始)\n4. [系统 13:39:52] 用户 Cara Burgess (ctobinrn@gmail.com) 请求取消订单 #JJ1679198，原因是下单错误。客服 Dian 接待并确认订单已成功作废，退款（HSA 灵活支付）将在 3-5 个工作日内原路退回。用户表示感谢。\n5. [系统 13:39:52] (聊天结束)\n6. [内部 13:39:39] 合并记录：工单 #1255062 合并至此。历史记录显示用户之前曾尝试通过机器人留言申请取消订单 #JJ1679198，涉及产品 air cozy 1 双边吸乳器，原因为“不再需要”。当时因客服离线转为留言模式。\n7. [内部 13:35:29] 与 Web 用户 6a047dfca41991211444924d 的对话\n8. [系统 13:35:29] (聊天开始)",
"translation_notes": [
"HSA flex payment 翻译为 HSA 灵活支付，指美国医疗储蓄账户支付方式。",
"air cozy 1 double breast pump 翻译为 air cozy 1 双边吸乳器。",
"Messages 4 和 6 包含完整的聊天转录内容，已按要求逐条翻译。"
]
}
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"body": "(21:34:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(21:35:02) Web User 6a047dfca41991211444924d: Please cancel Order #JJ1679198. It was a mistake. Thank you. \n\n(21:35:12) Momcozy: Thank you so much for letting us know the reason! We’ll connect you with one of our customer care specialists to help you with this.\n\n(21:35:13) Momcozy: Could you please let me know your name and email address?\n\n(21:35:25) Web User 6a047dfca41991211444924d: name: Cara Burgess\n\nemail: ctobinrn@gmail.com\n\n(21:35:28) Momcozy: Transferring to a human agent.\n\n(21:37:07) Momcozy Dian: Hello,\n\n \n\nI’m glad to inform you that your order has been successfully voided, and the refund has already been processed. The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n\n \n\nThank you so much for giving us the chance to assist you — we truly value your trust and hope to serve you better in the future.\n\n(21:37:33) Cara Burgess: Thank you! It was HSA flex payment, will it still take that long?\n\n(21:37:55) Momcozy Dian: The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n\n(21:38:06) Cara Burgess: Okay thank you very much for your help\n\n(21:39:00) Momcozy Dian: You’re very welcome! 😊\n\n \n\nWe hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.\n\n \n\nIt only takes a minute: \n\n 1. You may access the feedback page via the system reminder message or email after the ticket is closed.\n\n 2. Feel free to share your experience and an optional comment. \n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"created_at": "2026-05-13T13:39:52Z",
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"body": "(21:34:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(21:35:02) Web User 6a047dfca41991211444924d: Please cancel Order #JJ1679198. It was a mistake. Thank you. \n(21:35:12) Momcozy: Thank you so much for letting us know the reason! We’ll connect you with one of our customer care specialists to help you with this.\n(21:35:13) Momcozy: Could you please let me know your name and email address?\n(21:35:25) Web User 6a047dfca41991211444924d: name: Cara Burgess\nemail: ctobinrn@gmail.com\n(21:35:28) Momcozy: Transferring to a human agent.\n(21:37:07) Momcozy Dian: Hello,\n \nI’m glad to inform you that your order has been successfully voided, and the refund has already been processed. The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n \nThank you so much for giving us the chance to assist you — we truly value your trust and hope to serve you better in the future.\n(21:37:33) Cara Burgess: Thank you! It was HSA flex payment, will it still take that long?\n(21:37:55) Momcozy Dian: The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n(21:38:06) Cara Burgess: Okay thank you very much for your help\n(21:39:00) Momcozy Dian: You’re very welcome! 😊\n \nWe hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.\n \nIt only takes a minute:\n\n 1. You may access the feedback page via the system reminder message or email after the ticket is closed.\n 2. Feel free to share your experience and an optional comment.\n\n \nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(21:34:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(21:35:02) Web User 6a047dfca41991211444924d: Please cancel Order #JJ1679198. It was a mistake. Thank you. \n<br>(21:35:12) Momcozy: Thank you so much for letting us know the reason! We’ll connect you with one of our customer care specialists to help you with this.\n<br>(21:35:13) Momcozy: Could you please let me know your name and email address?\n<br>(21:35:25) Web User 6a047dfca41991211444924d: name: Cara Burgess\n<br>email: <a href=\"mailto:ctobinrn@gmail.com\" rel=\"noreferrer\">ctobinrn@gmail.com</a>\n<br>(21:35:28) Momcozy: Transferring to a human agent.\n<br>(21:37:07) Momcozy Dian: Hello,\n<br> \n<br>I’m glad to inform you that your order has been successfully voided, and the refund has already been processed. The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n<br> \n<br>Thank you so much for giving us the chance to assist you — we truly value your trust and hope to serve you better in the future.\n<br>(21:37:33) Cara Burgess: Thank you! It was HSA flex payment, will it still take that long?\n<br>(21:37:55) Momcozy Dian: The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n<br>(21:38:06) Cara Burgess: Okay thank you very much for your help\n<br>(21:39:00) Momcozy Dian: You’re very welcome! 😊\n<br> \n<br>We hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.\n<br> \n<br>It only takes a minute:</p>\n\n<p dir=\"auto\"> 1. You may access the feedback page via the system reminder message or email after the ticket is closed.\n<br> 2. Feel free to share your experience and an optional comment.</p>\n\n<p dir=\"auto\"> \n<br>Thank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n<br> \n<br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</p></div>",
"plain_body": "(21:34:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(21:35:02) Web User 6a047dfca41991211444924d: Please cancel Order #JJ1679198. It was a mistake. Thank you. \n\n(21:35:12) Momcozy: Thank you so much for letting us know the reason! We’ll connect you with one of our customer care specialists to help you with this.\n\n(21:35:13) Momcozy: Could you please let me know your name and email address?\n\n(21:35:25) Web User 6a047dfca41991211444924d: name: Cara Burgess\n\nemail: ctobinrn@gmail.com\n\n(21:35:28) Momcozy: Transferring to a human agent.\n\n(21:37:07) Momcozy Dian: Hello,\n\n \n\nI’m glad to inform you that your order has been successfully voided, and the refund has already been processed. The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n\n \n\nThank you so much for giving us the chance to assist you — we truly value your trust and hope to serve you better in the future.\n\n(21:37:33) Cara Burgess: Thank you! It was HSA flex payment, will it still take that long?\n\n(21:37:55) Momcozy Dian: The amount will be credited back to your original payment method within 3–5 business days, depending on your bank’s processing time.\n\n(21:38:06) Cara Burgess: Okay thank you very much for your help\n\n(21:39:00) Momcozy Dian: You’re very welcome! 😊\n\n \n\nWe hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.\n\n \n\nIt only takes a minute: \n\n 1. You may access the feedback page via the system reminder message or email after the ticket is closed.\n\n 2. Feel free to share your experience and an optional comment. \n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Request #1255062 \"Conversation with Cara Burgess\" was closed and merged into this request. Last comment in request #1255062:\r\n\r\n(21:21:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\r\n\r\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\r\n(21:21:19) Web User 6a047ac74ec46181684cd53c: Order status and logistics issues\r\n(21:21:28) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times to different regions, you can visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know and I’ll be happy to help you further!\r\n(21:22:04) Web User 6a047ac74ec46181684cd53c: Please cancel my order\r\n(21:22:11) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198\r\n(21:22:11) Momcozy: Just to make sure I get it right—would you like to cancel your most recent order, or do you have a specific order number in mind? Please share your order details if you can!\r\n(21:22:19) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198\r\n(21:22:27) Momcozy: Could you share the reason you’d like to cancel your order? Your feedback helps us improve, and I’m here to help with whatever you need!\r\n(21:22:35) Web User 6a047ac74ec46181684cd53c: No longer wanted \r\n(21:22:40) Momcozy: Thank you so much for letting us know your reason! I’ll connect you with one of our customer care specialists right away to help you with your request.\r\n(21:22:42) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\r\n\r\nLEAVE A MESSAGE, TRY AGAIN LATER\r\n(21:22:51) Web User 6a047ac74ec46181684cd53c: Leave a message\r\n(21:22:54) Momcozy: Could you please let me know your name and email address?\r\n(21:23:33) Web User 6a047ac74ec46181684cd53c: name: Cara Burgess\r\nemail: ctobinrn@gmail.com\r\n(21:23:37) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\r\n\r\n 1. Your order number (if you don't have one, you can leave it blank):\r\n 2. Product model/name:\r\n 3. Description of specific needs:\r\n\r\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\r\n\r\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\r\n\r\nThank you for using the online chat. Wish you a pleasant day.😊\r\n(21:24:00) Cara Burgess: Please cancel Order #JJ1679198\r\n(21:24:09) Cara Burgess: air cozy 1 double breast pump",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1255062\" target=\"_blank\" rel=\"ticket\">#1255062</a> \"Conversation with Cara Burgess\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1255062\" target=\"_blank\" rel=\"ticket\">#1255062</a>:</p>\n<p dir=\"auto\">(21:21:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES<br>\n(21:21:19) Web User 6a047ac74ec46181684cd53c: Order status and logistics issues<br>\n(21:21:28) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: <a href=\"https://momcozy.com/apps/aftership\" rel=\"noreferrer\">https://momcozy.com/apps/aftership</a>. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times to different regions, you can visit: <a href=\"https://momcozy.com/pages/shipping-delivery\" rel=\"noreferrer\">https://momcozy.com/pages/shipping-delivery</a>. If you can’t find your information or have any questions, just let me know and I’ll be happy to help you further!<br>\n(21:22:04) Web User 6a047ac74ec46181684cd53c: Please cancel my order<br>\n(21:22:11) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198<br>\n(21:22:11) Momcozy: Just to make sure I get it right—would you like to cancel your most recent order, or do you have a specific order number in mind? Please share your order details if you can!<br>\n(21:22:19) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198<br>\n(21:22:27) Momcozy: Could you share the reason you’d like to cancel your order? Your feedback helps us improve, and I’m here to help with whatever you need!<br>\n(21:22:35) Web User 6a047ac74ec46181684cd53c: No longer wanted <br>\n(21:22:40) Momcozy: Thank you so much for letting us know your reason! I’ll connect you with one of our customer care specialists right away to help you with your request.<br>\n(21:22:42) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER<br>\n(21:22:51) Web User 6a047ac74ec46181684cd53c: Leave a message<br>\n(21:22:54) Momcozy: Could you please let me know your name and email address?<br>\n(21:23:33) Web User 6a047ac74ec46181684cd53c: name: Cara Burgess<br>\nemail: <a href=\"mailto:ctobinrn@gmail.com\" rel=\"noreferrer\">ctobinrn@gmail.com</a><br>\n(21:23:37) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n<ol type=\"1\" dir=\"auto\">\n<li>Your order number (if you don't have one, you can leave it blank):</li>\n<li>Product model/name:</li>\n<li>Description of specific needs:</li>\n</ol>\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊<br>\n(21:24:00) Cara Burgess: Please cancel Order #JJ1679198<br>\n(21:24:09) Cara Burgess: air cozy 1 double breast pump</p></div>",
"plain_body": "Request #1255062 \"Conversation with Cara Burgess\" was closed and merged into this request. Last comment in request #1255062: \n (21:21:12) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(21:21:19) Web User 6a047ac74ec46181684cd53c: Order status and logistics issues\n\n(21:21:28) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times to different regions, you can visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know and I’ll be happy to help you further!\n\n(21:22:04) Web User 6a047ac74ec46181684cd53c: Please cancel my order\n\n(21:22:11) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198\n\n(21:22:11) Momcozy: Just to make sure I get it right—would you like to cancel your most recent order, or do you have a specific order number in mind? Please share your order details if you can!\n\n(21:22:19) Web User 6a047ac74ec46181684cd53c: Order #JJ1679198\n\n(21:22:27) Momcozy: Could you share the reason you’d like to cancel your order? Your feedback helps us improve, and I’m here to help with whatever you need!\n\n(21:22:35) Web User 6a047ac74ec46181684cd53c: No longer wanted \n\n(21:22:40) Momcozy: Thank you so much for letting us know your reason! I’ll connect you with one of our customer care specialists right away to help you with your request.\n\n(21:22:42) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(21:22:51) Web User 6a047ac74ec46181684cd53c: Leave a message\n\n(21:22:54) Momcozy: Could you please let me know your name and email address?\n\n(21:23:33) Web User 6a047ac74ec46181684cd53c: name: Cara Burgess\n\nemail: ctobinrn@gmail.com\n\n(21:23:37) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n \n Your order number (if you don't have one, you can leave it blank): \n Product model/name: \n Description of specific needs: \n \n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(21:24:00) Cara Burgess: Please cancel Order #JJ1679198\n\n(21:24:09) Cara Burgess: air cozy 1 double breast pump",
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