通话：来电者 +1 (347) 249-7217

{
  "ticket": {
    "ticket_id": "1254925",
    "subject": "Call with Caller +1 (347) 249-7217",
    "description": "Call from: +1 (347) 249-7217\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 12:36:09 PM UTC",
    "status": "solved",
    "priority": "normal",
    "product_model": "",
    "created_at": "2026-05-13T12:36:28Z",
    "updated_at": "2026-05-13T12:55:30Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "Stacey Bello \nmarlitt764@gmail.com\ntracking order\n#JJ1640548",
    "agents_notes": "Stacey Bello \nmarlitt764@gmail.com\ntracking order\n#JJ1640548",
    "category_field_id": "34154549939865",
    "category_name": "After-sales::CI-Incorrect recipient information",
    "category_value": "after-sales__ci-incorrect_recipient_information",
    "category_zh": "收件信息错误"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 2,
      "voice": 2
    }
  },
  "messages": [
    {
      "conversation_id": "57885713244825",
      "type": "Comment",
      "created_at": "2026-05-13T12:55:30Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call summary: \n Customer Maria Little ordered a product for her daughter-in-law in California but mistakenly entered the wrong delivery address. The daughter-in-law could not pick up the package at the post office because the name on the package and address did not match. USPS attempted delivery multiple times but was unable to deliver as the address was invalid (a wall, not a residence). USPS plans to hold the package for 15 days before returning it to the sender. Customer has placed a second order with the correct address to ensure timely delivery. Customer requested confirmation that she will receive a refund for the first undeliverable order once returned. The agent confirmed the refund will be issued to the original payment method only after USPS returns the item. The agent cannot expedite the USPS return process and suggests the customer check back after several days for order status updates. Customer expressed understanding and appreciation of the assistance provided. No immediate refund or change of email address possible; customer advised to wait for the return completion to receive refund. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57885727939353",
      "type": "Comment",
      "created_at": "2026-05-13T12:55:26Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call transcript: \n00:00AgentHello. Good morning. This is from momcozy. How can I help you?00:06CustomerHi. Good morning. I have someone had called me from this number because I had left a message. Yes, ma'am. My name is Maria Little, and I ordered something for my daughter-in-law.00:21CustomerAnd I live in New York. She lives in California. I made a mistake I made a mistake with the address. Mhmm. And she tried to pick it up at the she tried to pick it up at the post office, but they won't let her because it's under her name, but it's a different address because I made the mistake.00:45CustomerSo I let them know. They say I they will send it. So I I just want I wanted to ask you when they you know, if they can send it back, if they can send it back to the sender. Hello? Yes.01:05AgentLet me can hear you.01:06CustomerBack to the sender. How long I am gonna get that the the money back? Right? The refund?01:17AgentAlright, ma'am. So for that 1, ma'am, let me just check the details of the order number if it is really returned to our sender, and let me ask my higher support if I can provide you right now the refund for that product or the reshipment if you want, ma'am. So for that 1, ma'am, before we proceed, may I have again the order number?01:40CustomerThe order number? Okay. I don't have it with me because I am working right now. Okay. I know but I can give you the address that I've put in the order number.01:53AgentThe address, ma'am? Alright. May I have the address, ma'am?01:57CustomerOkay. The address that I put was 473 Fairmont Avenue. That's California Gillendale, California 91203.02:15Agent91 sorry, ma'am. Could you please repeat that?02:19Customer91203.02:22Agent203. I'm sick. Alright, ma'am. Could you please, ma'am, repeat again the full address of the of the order, ma'am?02:38CustomerIt's 473 Vermont Avenue. I have 2 orders with you, the same product. I just bought because she's not gonna get the product, the first 1 that I got. So02:51AgentOh, okay.02:52CustomerI bought 2 of the same, but the first 1 that I bought, I it was it was a wrong address, so I had ordered another 1. I just wanna make sure that the first 1 that I that I ordered for me to get my money back. Okay. Ticket 1Aft473, and then the the last 1 that I had ordered, which was the eleventh, May eleventh, that's the 743. That's the right address.03:23AgentOkay. For this 1, ma'am, may I just have may I just have, ma'am, the email address and the full name that is associated in the in the 1 that is not being delivered, ma'am?03:38CustomerOkay. It's m a r l I t t 7 6 4 at Gmail dot com.03:45Agent764@Gmail.com. And what is the full name, ma'am? Recipient name?03:53CustomerOh, it's Stacy Bay Bell Bell, b e03:58Agentl l04:01CustomerStacy, s t a c e y, and Bello, b e l l o.04:11AgentB as in boy, ma'am, or v for Victor?04:14CustomerB as in boy.04:16AgentOkay. Bello. Okay. B e l l o. And once again, ma'am, the email is m a r I sorry.04:24AgentM a r l I t t?04:28CustomerYes. 764@Gmail. Okay.04:33AgentAnd, also, may I have04:36CustomerThe only thing, I don't have access to that email anymore. So I I if you guys send me a message, I don't have access to that email.04:45AgentAlright. It's okay, ma'am. It's okay. So I'm just going to try and process.04:50CustomerIs there any way that you can change my email?04:57AgentFor this 1, ma'am, let me try to first, ma'am, let me try to find the order number number for this 1 so I can give you the proper resolution. So kindly wait for me, ma'am. Okay. Actually.06:04CustomerSorry.07:15AgentHello, ma'am? Yes.07:17CustomerHello,07:20Agentma'am. So I'm trying to get the order number with these details, ma'am, but, unfortunately, I am not able to pull up the order number. But do you have really, ma'am, the order number, ma'am? You just it it work right now.07:33CustomerCan I put you on hold really quick? I just I'm gonna check my phone, but I have to put you on hold. Give me 1 second. Alright? Me 1 second.07:42CustomerI'm gonna put you on speaker so like that. Let me check on my phone.07:47AgentLet me see. Alright. Okay.08:33CustomerI got it here. Hold on 1 second. Let me pull it up.08:39AgentOkay, ma'am.08:40CustomerOkay. The order number is JJ1640548.08:54AgentOkay. Got it, ma'am. Thank you so much for pulling the08:58CustomerIt was it was order May Okay.09:03AgentGot it, ma'am. So kindly wait for me, ma'am. I'm just going to check the order details of this 1. Okay?09:09CustomerSure.09:10AgentThank you. Hello, ma'am? Yes. No. I see.12:18AgentSo upon reviewing, ma'am, the tracking number, I can see here, ma'am, that the status of that is still processing at the destination or12:28Customerat the12:28Agentprice at USPS, ma'am.12:31CustomerYeah. I've already spoken12:32Agentyou have mentioned, ma'am.12:34CustomerYeah. I already spoken to the USPS agent in in California, and they had told me that they went multiple times to try to to try to deliver it, but it's not unknown. It's not a place. It's not a building. It's not a house.12:56CustomerUh-huh. It's just a wall. And I Google Maps the address. It was the wrong address, and I Google Maps it, and it's a wall. There's no house.13:05CustomerThere's nothing there. So they're trying and trying and trying. So I told them, can you just send it back to the sender? Because it's not gonna be delivered. So they said that what they're gonna do is they're gonna put it in the on file to send it back to them, but that's gonna take 15 days.13:25CustomerIt's gonna take 15 days for the process for the process, and then they will send it back after 15 days. They're supposed to send it to the to to a certain place and to I think it's Santa Clara post office, and then 15 days later, they will send it back. It was a a 15 15 day process.13:49AgentAh.13:49CustomerSo but I just wanted to speak to you guys because I know that it's gonna take some time. It's probably gonna be June. I just wanna make sure that I get the the re the the the same form of payment. Yes. The refunds, the same form of payment.14:13CustomerSo I just wanna make sure that I get it.14:17AgentOf course, ma'am. We're gonna give you the refund once the status of the tracking number, ma'am, or the status of this order will be gonna return to sender, ma'am. But let me ask my higher support, ma'am, if if we can provide right away the refund14:32CustomerYes. While the the status of14:34Agentthis order is still in the processing at the destination. So kindly wait for me, ma'am, once again.14:40CustomerThank you. Oh, man. I forgot. That's the diaper. Alright.14:49CustomerThat'll be awesome.15:16AgentHello, ma'am?15:17CustomerYes.15:19AgentAlrighty, ma'am. So upon asking my higher support about it, ma'am, really, ma'am, rest assured that once it was being returned to sender, the refund will be refunded to the payment method that you've used in this order. But, unfortunately, ma'am, I cannot provide you the refund right now since the item is paid back.15:40CustomerI just wanted to make yeah. Ma'am, of course. Yeah. I obviously, I know that it's gonna take some time. I just wanted to make sure.15:49CustomerI just wanted to make sure that because I already I already, you know, ordered the same item, and then they're supposed to receive it in Monday. I just wanted to make sure that, you know, I get paid for I get I get the Yeah. The same form of payment on the first first order. Yeah. It's just that my my my daughter-in-law, she's 9 months pregnant, and, you know, she can be running back and forth, you know, the situation.16:19CustomerI made the mistake I understand. With the with the address.16:22AgentUnderstand. Yeah.16:23CustomerAnyway, thank you for your time. I appreciate your help.16:28AgentAlright, ma'am. But rest assured, the refund will be refunded, ma'am. So just kindly contact us back maybe after a few days, ma'am, and let us check once again the tracking number of this order. Okay?16:38CustomerOkay. So you're not gonna you you can't expedite the the time, you know, for them to to16:45AgentNo, ma'am.16:46CustomerTo send it to the okay. So I will have to wait. USPS.16:49AgentOkay. No worries. Yeah. Yes, ma'am.16:51CustomerFollow the the directions. That's all. Thank you so much for your time. I appreciate it. You have a good day.16:57AgentToo, ma'am. Thank you so much for understanding. You too.17:00CustomerYou too.17:00AgentGreat day, ma'am.17:01CustomerYou too. Bye bye. Mhmm.17:04AgentOkay. Bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57885681245209",
      "type": "VoiceComment",
      "created_at": "2026-05-13T12:54:58Z",
      "author_id": "42731096400153",
      "author_name": "CT-Krizell",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "voice",
      "public": true,
      "recording_type": "call",
      "text": "Inbound call from +1 (347) 249-7217\nCall Details:\n\nCall from: +1 (347) 249-7217\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 12:36:09 UTC\nLocation: Brooklyn, New York, United States\nAnswered by: CT-Krizell\nLength of phone call: 18 minutes, 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6e5f30fadd26000015d3835abcb10879/twilio/call/recording"
    },
    {
      "conversation_id": "57885310781721",
      "type": "Comment",
      "created_at": "2026-05-13T12:36:28Z",
      "author_id": "57698775761561",
      "author_name": "Caller +1 (347) 249-7217",
      "author_role": "end-user",
      "sender_type": "internal",
      "channel": "voice",
      "public": false,
      "recording_type": "",
      "text": "Call from: +1 (347) 249-7217\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 12:36:09 PM UTC"
    }
  ]
}

{
  "translated_subject": "通话：来电者 +1 (347) 249-7217",
  "translated_description": "来电自: +1 (347) 249-7217\n呼叫至: +1 (619) 848-0676\n通话时间: 2026年5月13日 12:36:09 PM UTC",
  "translated_agents_notes": "Stacey Bello \nmarlitt764@gmail.com\n查询订单物流\n#JJ1640548",
  "translated_category_label": "售后::CI-收件信息错误",
  "translated_messages": [
    {
      "conversation_id": "57885713244825",
      "created_at": "2026-05-13T12:55:30Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话总结：\n客户 Maria Little 为她在加利福尼亚州的儿媳订购了一款产品，但不小心输入了错误的送货地址。儿媳无法在邮局领取包裹，因为包裹上的姓名和地址不符。USPS 多次尝试投递，但由于地址无效（是一堵墙，不是住宅）而无法投递。USPS 计划在退回给寄件人之前保留包裹 15 天。客户已使用正确地址下了第二个订单，以确保及时送达。客户要求确认，一旦第一份无法投递的订单退回，她将收到退款。客服确认，只有在 USPS 退回商品后，退款才会退回到原支付方式。客服无法加快 USPS 的退回流程，并建议客户几天后再次查看订单状态更新。客户对所提供的协助表示理解和感谢。目前无法立即退款或更改电子邮件地址；建议客户等待退货完成后接收退款。\n如果你从此评论中删减任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57885727939353",
      "created_at": "2026-05-13T12:55:26Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话录音转录：\n00:00 客服：你好。早上好。这里是 Momcozy。请问有什么可以帮您？\n00:06 客户：嗨。早上好。有人从这个号码给我打过电话，因为我留了言。是的，女士。我叫 Maria Little，我为我儿媳买了一些东西。\n00:21 客户：我住在纽约。她住在加利福尼亚。我在地址上犯了个错误。嗯。她试过去邮局取件，但他们不让她取，因为那是她的名字，但地址不对，因为我写错了。\n00:45 客户：所以我告诉了他们。他们说会寄送。所以我只是想问问你们，如果他们能把包裹退回给发件人。喂？在吗？\n01:05 客服：让我——能听到你。\n01:06 客户：退回给发件人。我什么时候能拿回钱？对吧？退款？\n01:17 客服：好的，女士。关于这一点，让我核实一下订单号的详细信息，看看是否真的退回给发件人。我会询问我的高级支持人员，看现在能否为您办理退款，或者如果您愿意的话可以重寄，女士。在此之前，我能再要一下订单号吗？\n01:40 客户：订单号？好的。我手头没有，因为我现在正在工作。我知道，但我可以给您我在订单里写的地址。\n01:53 客服：地址吗，女士？好的。请告诉我地址。\n01:57 客户：好的。我写的地址是 473 Fairmont Avenue。在加利福尼亚州格伦代尔（Glendale, California）91203。\n02:15 客服：91——对不起，女士。能请您重复一遍吗？\n02:19 客户：91203。\n02:22 客服：203。我记下了。好了，女士。能不能请您再重复一遍订单的完整地址？\n02:38 客户：是 473 Vermont Avenue。我跟你们订了两个订单，是同一种产品。我刚又买了一个，因为她拿不到第一个产品。\n02:51 客服：哦，好的。\n02:52 客户：我买了两个一样的。但第一个我写错地址了，所以我又订了一个。我只想确保我第一个订单能退钱。好的。订单 1Aft473... 还有我最后订的那个，是5月11号订的，地址是 743。那个地址是对的。\n03:23 客服：好的。关于这个，女士，能否请您提供一下与未送达订单关联的电子邮件地址和全名？\n03:38 客户：好的。是 m a r l i t t 7 6 4 @ gmail dot com。\n03:45 客服：764@Gmail.com。全名是什么，女士？收件人姓名？\n03:53 客户：哦，是 Stacy Bello，b e\n03:58 客服：l l\n04:01 客户：Stacy, s t a c e y，以及 Bello, b e l l o。\n04:11 客服：B 是 Boy 的 B 吗，女士，还是 Victor 的 V？\n04:14 客户：Boy 的 B。\n04:16 客服：好的。Bello。好的。B e l l o。再次核对，邮件是 m a r l ——抱歉。\n04:24 客服：M a r l i t t？\n04:28 客户：是的。764@Gmail。好的。\n04:33 客服：还有，我能要一下——\n04:36 客户：唯一的问题是，我再也无法登录那个邮箱了。所以如果你们给我发消息，我进不去那个邮箱。\n04:45 客服：好的。没关系，女士。没关系的。我这就尝试处理。\n04:50 客户：有没有办法可以更改我的邮箱？\n04:57 客服：关于这个，女士，请先让我尝试找到这个订单号，这样我才能给您合适的解决方案。请稍等，女士。好的。\n06:04 客户：抱歉。\n07:15 客服：喂，女士？在吗？\n07:17 客户：喂。\n07:20 客服：女士。我正尝试用这些信息查询订单号，但不幸的是，我查不到订单号。您真的有订单号吗，女士？您现在能看看吗。\n07:33 客户：我能让你等一下吗？我很快查一下手机，但我得让你保持通话。请给我一秒钟。好吗？一秒钟。\n07:42 客户：我开免提。我查查手机。\n07:47 客服：让我看看。好的。\n08:33 客户：我找到了。等一下。我调出来。\n08:39 客服：好的，女士。\n08:40 客户：好的。订单号是 JJ1640548。\n08:54 客服：好的。收到了，女士。非常感谢您查到——\n08:58 客户：是5月的订单。好的。\n09:03 客服：收到了，女士。请稍等，我来查一下这个订单的详情，好吗？\n09:09 客户：好的。\n09:10 客服：谢谢。喂，女士？是的。不。我明白了。\n12:18 客服：女士，在查看物流单号后，我看到状态仍是在目的地处理中，或者说是在——\n12:28 客户：在——\n12:28 客服：在 USPS 那里，女士。\n12:31 客户：是的。我已经谈过了——\n12:32 客服：正如您提到的，女士。\n12:34 客户：是的。我已经在加利福尼亚跟 USPS 的工作人员谈过了，他们告诉我他们去投递了好几次，但那里是“未知”。那里不是一个地方，不是大楼，也不是房子。\n12:56 客户：额。那只是一堵墙。我在谷歌地图上查了那个地址。那是错误的地址，我查了地图，那里就是一堵墙。没有房子。\n13:05 客户：那里什么都没有。所以他们尝试了一次又一次。所以我告诉他们，能不能直接退回给发件人？因为反正也送不到。所以他们说他们会做的就是把包裹登记为退回，但这需要 15 天。\n13:25 客户：处理过程需要 15 天，然后 15 天后他们会退回去。他们应该会把包裹送到某个地方，我想是圣克拉拉（Santa Clara）邮局，然后 15 天后退回。这是一个 15 天的流程。\n13:49 客服：啊。\n13:49 客户：所以我只是想和你们谈谈，因为我知道这需要一些时间。可能要到 6 月了。我只想确保我能按原路退回款项。是的。退款，按原支付方式。\n14:13 客户：我只是想确认我能拿到钱。\n14:17 客服：当然，女士。一旦物流单号显示状态为退回寄件人，或者订单状态变为退回，我们就会为您办理退款。但请让我咨询一下我的高级支持，看看能否立即办理退款——\n14:32 客户：好的。\n14:34 客服：当订单状态还在目的地处理中时。请再稍等我一下，女士。\n14:40 客户：谢谢。噢，天哪。我忘了。那是尿布。好吧。\n14:49 客户：那太好了。\n15:16 客服：喂，女士？\n15:17 客户：在的。\n15:19 客服：好的，女士。在向我的高级支持咨询后，请放心，一旦包裹退回给寄件人，退款将退回到您在此订单中使用的支付方式。但不幸的是，女士，我现在无法为您办理退款，因为商品正在退回途中。\n15:40 客户：我只是想确认——是的，女士。当然。我知道这需要一些时间。我只是想确认一下。\n15:49 客户：我只是想确认，因为我已经订了同样的商品，他们应该在周一收到。我只是想确保我能收到钱。是的。第一个订单按原支付方式退款。是的。主要是我的儿媳妇，她怀孕 9 个月了，她不能跑来跑去的，你知道这种情况。\n16:19 客户：我把地址弄错了。\n16:22 客服：理解。是的。\n16:23 客户：总之，谢谢你的时间。感谢你的帮助。\n16:28 客服：好的，女士。但请放心，退款一定会退回的。请过几天再联系我们，让我们再次查看该订单的物流单号。好吗？\n16:38 客户：好的。所以你没法加快时间，让他们——\n16:45 客服：没法，女士。\n16:46 客户：让他们寄过去... 好的。那我只能等了。USPS。\n16:49 客服：好的。没问题。是的，女士。\n16:51 客户：按照流程来。就是这样。非常感谢你的时间。祝你有美好的一天。\n16:57 客服：您也是，女士。非常感谢您的理解。您也一样。\n17:00 客户：您也一样。\n17:00 客服：祝您度过愉快的一天，女士。\n17:01 客户：您也一样。再见。嗯。\n17:04 客服：好的。再见。\n如果你从此评论中删减任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57885681245209",
      "created_at": "2026-05-13T12:54:58Z",
      "sender_type": "agent",
      "author_name": "CT-Krizell",
      "channel": "voice",
      "translated_text": "来自 +1 (347) 249-7217 的呼入电话\n通话详情：\n\n来电自: +1 (347) 249-7217\n呼叫至: +1 (619) 848-0676\n通话时间: 2026-05-13 12:36:09 UTC\n位置: 美国纽约州布鲁克林\n接听人: CT-Krizell\n通话时长: 18 分 48 秒\n听取录音: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6e5f30fadd26000015d3835abcb10879/twilio/call/recording"
    },
    {
      "conversation_id": "57885310781721",
      "created_at": "2026-05-13T12:36:28Z",
      "sender_type": "internal",
      "author_name": "Caller +1 (347) 249-7217",
      "channel": "voice",
      "translated_text": "来电自: +1 (347) 249-7217\n\n呼叫至: +1 (619) 848-0676\n\n通话时间: 2026年5月13日 12:36:09 PM UTC"
    }
  ],
  "chinese_reading_text": "标题：通话：来电者 +1 (347) 249-7217\n既有分类：售后::CI-收件信息错误\n客服备注：Stacey Bello; marlitt764@gmail.com; 查询订单物流; #JJ1640548\n描述：来自 +1 (347) 249-7217 的来电。通话时间 2026-05-13 12:36:09 UTC。\n\n会话记录：\n1. [通话总结] 客户 Maria Little 为加州的儿媳购买产品，但地址写错（谷歌地图显示是一堵墙）。包裹由于地址无效被 USPS 留存并准备退回。客户已重新购买，现要求确认第一个订单能在退货后原路退款。客服确认退款将在退货完成后处理，并建议客户几天后查状态。\n2. [录音转录] 客户详细解释了地址错误（473 Fairmont Ave 误写为其他），提到儿媳怀孕 9 个月不便处理，USPS 需 15 天处理退回。订单号确认为 JJ1640548。\n3. [系统日志] 通话持续 18 分 48 秒，由 CT-Krizell 接听。",
  "translation_notes": [
    "原文包含冗长的通话转录，已完整翻译并保留了时间戳和说话人标识。",
    "保留了关键地址信息（Fairmont Avenue/Vermont Avenue）及订单号 JJ1640548。",
    "客户提到其邮箱（marlitt764@gmail.com）已无法登录，在翻译中予以保留。"
  ]
}

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      "id": 32685292044825,
      "value": "shopify_official_web",
      "name": "Shopify::Official web"
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    {
      "id": 33749938239513,
      "value": "electrical__baby_monitor__bm04",
      "name": "electrical::Baby Monitor::BM04"
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      "value": "Stacey Bello \nmarlitt764@gmail.com\ntracking order\n#JJ1640548"
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  "custom_status_id": 32358772428057,
  "ticket_id": 1254925,
  "assignee_id": 42731096400153,
  "created": "2026-05-13T12:36:28Z",
  "subject": "Call with Caller +1 (347) 249-7217",
  "support_type": "Agent",
  "32685292044825": "Shopify::Official web",
  "33749938239513": "electrical::Baby Monitor::BM04",
  "34029476051481": "Stacey Bello \nmarlitt764@gmail.com\ntracking order\n#JJ1640548",
  "34154549939865": "After-sales::CI-Incorrect recipient information",
  "34154710239001": null,
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      "value": "shopify_official_web",
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      "id": 33749938239513,
      "value": "electrical__baby_monitor__bm04",
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      "id": 34029476051481,
      "value": "Stacey Bello \nmarlitt764@gmail.com\ntracking order\n#JJ1640548"
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      "id": 34154549939865,
      "value": "after-sales__ci-incorrect_recipient_information",
      "name": "After-sales::CI-Incorrect recipient information"
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  "ticket": {
    "id": 1254925,
    "subject": "Call with Caller +1 (347) 2...",
    "description": "Call from: +1 (347) 249-7217\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 12:36:09 PM UTC",
    "is_group_public": true,
    "status": "solved",
    "type": "incident",
    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1254925.json",
    "custom_status_id": 32358772428057,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57885713244825,
      "body": "Call summary: \n  Customer Maria Little ordered a product for her daughter-in-law in California but mistakenly entered the wrong delivery address.  The daughter-in-law could not pick up the package at the post office because the name on the package and address did not match.  USPS attempted delivery multiple times but was unable to deliver as the address was invalid (a wall, not a residence).  USPS plans to hold the package for 15 days before returning it to the sender.  Customer has placed a second order with the correct address to ensure timely delivery.  Customer requested confirmation that she will receive a refund for the first undeliverable order once returned.  The agent confirmed the refund will be issued to the original payment method only after USPS returns the item.  The agent cannot expedite the USPS return process and suggests the customer check back after several days for order status updates.  Customer expressed understanding and appreciation of the assistance provided.  No immediate refund or change of email address possible; customer advised to wait for the return completion to receive refund.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "created_at": "2026-05-13T12:55:30Z",
      "author_id": -1,
      "public": false
    }
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}

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    {
      "id": 57885713244825,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call summary:**\n\n\n- Customer Maria Little ordered a product for her daughter-in-law in California but mistakenly entered the wrong delivery address.\n- The daughter-in-law could not pick up the package at the post office because the name on the package and address did not match.\n- USPS attempted delivery multiple times but was unable to deliver as the address was invalid (a wall, not a residence).\n- USPS plans to hold the package for 15 days before returning it to the sender.\n- Customer has placed a second order with the correct address to ensure timely delivery.\n- Customer requested confirmation that she will receive a refund for the first undeliverable order once returned.\n- The agent confirmed the refund will be issued to the original payment method only after USPS returns the item.\n- The agent cannot expedite the USPS return process and suggests the customer check back after several days for order status updates.\n- Customer expressed understanding and appreciation of the assistance provided.\n- No immediate refund or change of email address possible; customer advised to wait for the return completion to receive refund.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Maria Little ordered a product for her daughter-in-law in California but mistakenly entered the wrong delivery address.</li><li>The daughter-in-law could not pick up the package at the post office because the name on the package and address did not match.</li><li>USPS attempted delivery multiple times but was unable to deliver as the address was invalid (a wall, not a residence).</li><li>USPS plans to hold the package for 15 days before returning it to the sender.</li><li>Customer has placed a second order with the correct address to ensure timely delivery.</li><li>Customer requested confirmation that she will receive a refund for the first undeliverable order once returned.</li><li>The agent confirmed the refund will be issued to the original payment method only after USPS returns the item.</li><li>The agent cannot expedite the USPS return process and suggests the customer check back after several days for order status updates.</li><li>Customer expressed understanding and appreciation of the assistance provided.</li><li>No immediate refund or change of email address possible; customer advised to wait for the return completion to receive refund.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  Customer Maria Little ordered a product for her daughter-in-law in California but mistakenly entered the wrong delivery address.  The daughter-in-law could not pick up the package at the post office because the name on the package and address did not match.  USPS attempted delivery multiple times but was unable to deliver as the address was invalid (a wall, not a residence).  USPS plans to hold the package for 15 days before returning it to the sender.  Customer has placed a second order with the correct address to ensure timely delivery.  Customer requested confirmation that she will receive a refund for the first undeliverable order once returned.  The agent confirmed the refund will be issued to the original payment method only after USPS returns the item.  The agent cannot expedite the USPS return process and suggests the customer check back after several days for order status updates.  Customer expressed understanding and appreciation of the assistance provided.  No immediate refund or change of email address possible; customer advised to wait for the return completion to receive refund.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "public": false,
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      "audit_id": 57885743810329,
      "locale": "en",
      "outbound_locale": null,
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      "via": {
        "channel": "web",
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      "created_at": "2026-05-13T12:55:30Z",
      "metadata": {
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          "client": "voice_service",
          "ip_address": "127.0.0.6"
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    {
      "id": 57885727939353,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call transcript:**\n\n\n**00:00** **Agent** Hello. Good morning. This is from momcozy. How can I help you?\n**00:06** **Customer** Hi. Good morning. I have someone had called me from this number because I had left a message. Yes, ma'am. My name is Maria Little, and I ordered something for my daughter-in-law.\n**00:21** **Customer** And I live in New York. She lives in California. I made a mistake I made a mistake with the address. Mhmm. And she tried to pick it up at the she tried to pick it up at the post office, but they won't let her because it's under her name, but it's a different address because I made the mistake.\n**00:45** **Customer** So I let them know. They say I they will send it. So I I just want I wanted to ask you when they you know, if they can send it back, if they can send it back to the sender. Hello? Yes.\n**01:05** **Agent** Let me can hear you.\n**01:06** **Customer** Back to the sender. How long I am gonna get that the the money back? Right? The refund?\n**01:17** **Agent** Alright, ma'am. So for that 1, ma'am, let me just check the details of the order number if it is really returned to our sender, and let me ask my higher support if I can provide you right now the refund for that product or the reshipment if you want, ma'am. So for that 1, ma'am, before we proceed, may I have again the order number?\n**01:40** **Customer** The order number? Okay. I don't have it with me because I am working right now. Okay. I know but I can give you the address that I've put in the order number.\n**01:53** **Agent** The address, ma'am? Alright. May I have the address, ma'am?\n**01:57** **Customer** Okay. The address that I put was 473 Fairmont Avenue. That's California Gillendale, California 91203.\n**02:15** **Agent** 91 sorry, ma'am. Could you please repeat that?\n**02:19** **Customer** 91203.\n**02:22** **Agent** 203. I'm sick. Alright, ma'am. Could you please, ma'am, repeat again the full address of the of the order, ma'am?\n**02:38** **Customer** It's 473 Vermont Avenue. I have 2 orders with you, the same product. I just bought because she's not gonna get the product, the first 1 that I got. So\n**02:51** **Agent** Oh, okay.\n**02:52** **Customer** I bought 2 of the same, but the first 1 that I bought, I it was it was a wrong address, so I had ordered another 1. I just wanna make sure that the first 1 that I that I ordered for me to get my money back. Okay. Ticket 1Aft473, and then the the last 1 that I had ordered, which was the eleventh, May eleventh, that's the 743. That's the right address.\n**03:23** **Agent** Okay. For this 1, ma'am, may I just have may I just have, ma'am, the email address and the full name that is associated in the in the 1 that is not being delivered, ma'am?\n**03:38** **Customer** Okay. It's m a r l I t t 7 6 4 at Gmail dot com.\n**03:45** **Agent** 764@Gmail.com. And what is the full name, ma'am? Recipient name?\n**03:53** **Customer** Oh, it's Stacy Bay Bell Bell, b e\n**03:58** **Agent** l l\n**04:01** **Customer** Stacy, s t a c e y, and Bello, b e l l o.\n**04:11** **Agent** B as in boy, ma'am, or v for Victor?\n**04:14** **Customer** B as in boy.\n**04:16** **Agent** Okay. Bello. Okay. B e l l o. And once again, ma'am, the email is m a r I sorry.\n**04:24** **Agent** M a r l I t t?\n**04:28** **Customer** Yes. 764@Gmail. Okay.\n**04:33** **Agent** And, also, may I have\n**04:36** **Customer** The only thing, I don't have access to that email anymore. So I I if you guys send me a message, I don't have access to that email.\n**04:45** **Agent** Alright. It's okay, ma'am. It's okay. So I'm just going to try and process.\n**04:50** **Customer** Is there any way that you can change my email?\n**04:57** **Agent** For this 1, ma'am, let me try to first, ma'am, let me try to find the order number number for this 1 so I can give you the proper resolution. So kindly wait for me, ma'am. Okay. Actually.\n**06:04** **Customer** Sorry.\n**07:15** **Agent** Hello, ma'am? Yes.\n**07:17** **Customer** Hello,\n**07:20** **Agent** ma'am. So I'm trying to get the order number with these details, ma'am, but, unfortunately, I am not able to pull up the order number. But do you have really, ma'am, the order number, ma'am? You just it it work right now.\n**07:33** **Customer** Can I put you on hold really quick? I just I'm gonna check my phone, but I have to put you on hold. Give me 1 second. Alright? Me 1 second.\n**07:42** **Customer** I'm gonna put you on speaker so like that. Let me check on my phone.\n**07:47** **Agent** Let me see. Alright. Okay.\n**08:33** **Customer** I got it here. Hold on 1 second. Let me pull it up.\n**08:39** **Agent** Okay, ma'am.\n**08:40** **Customer** Okay. The order number is JJ1640548.\n**08:54** **Agent** Okay. Got it, ma'am. Thank you so much for pulling the\n**08:58** **Customer** It was it was order May Okay.\n**09:03** **Agent** Got it, ma'am. So kindly wait for me, ma'am. I'm just going to check the order details of this 1. Okay?\n**09:09** **Customer** Sure.\n**09:10** **Agent** Thank you. Hello, ma'am? Yes. No. I see.\n**12:18** **Agent** So upon reviewing, ma'am, the tracking number, I can see here, ma'am, that the status of that is still processing at the destination or\n**12:28** **Customer** at the\n**12:28** **Agent** price at USPS, ma'am.\n**12:31** **Customer** Yeah. I've already spoken\n**12:32** **Agent** you have mentioned, ma'am.\n**12:34** **Customer** Yeah. I already spoken to the USPS agent in in California, and they had told me that they went multiple times to try to to try to deliver it, but it's not unknown. It's not a place. It's not a building. It's not a house.\n**12:56** **Customer** Uh-huh. It's just a wall. And I Google Maps the address. It was the wrong address, and I Google Maps it, and it's a wall. There's no house.\n**13:05** **Customer** There's nothing there. So they're trying and trying and trying. So I told them, can you just send it back to the sender? Because it's not gonna be delivered. So they said that what they're gonna do is they're gonna put it in the on file to send it back to them, but that's gonna take 15 days.\n**13:25** **Customer** It's gonna take 15 days for the process for the process, and then they will send it back after 15 days. They're supposed to send it to the to to a certain place and to I think it's Santa Clara post office, and then 15 days later, they will send it back. It was a a 15 15 day process.\n**13:49** **Agent** Ah.\n**13:49** **Customer** So but I just wanted to speak to you guys because I know that it's gonna take some time. It's probably gonna be June. I just wanna make sure that I get the the re the the the same form of payment. Yes. The refunds, the same form of payment.\n**14:13** **Customer** So I just wanna make sure that I get it.\n**14:17** **Agent** Of course, ma'am. We're gonna give you the refund once the status of the tracking number, ma'am, or the status of this order will be gonna return to sender, ma'am. But let me ask my higher support, ma'am, if if we can provide right away the refund\n**14:32** **Customer** Yes. While the the status of\n**14:34** **Agent** this order is still in the processing at the destination. So kindly wait for me, ma'am, once again.\n**14:40** **Customer** Thank you. Oh, man. I forgot. That's the diaper. Alright.\n**14:49** **Customer** That'll be awesome.\n**15:16** **Agent** Hello, ma'am?\n**15:17** **Customer** Yes.\n**15:19** **Agent** Alrighty, ma'am. So upon asking my higher support about it, ma'am, really, ma'am, rest assured that once it was being returned to sender, the refund will be refunded to the payment method that you've used in this order. But, unfortunately, ma'am, I cannot provide you the refund right now since the item is paid back.\n**15:40** **Customer** I just wanted to make yeah. Ma'am, of course. Yeah. I obviously, I know that it's gonna take some time. I just wanted to make sure.\n**15:49** **Customer** I just wanted to make sure that because I already I already, you know, ordered the same item, and then they're supposed to receive it in Monday. I just wanted to make sure that, you know, I get paid for I get I get the Yeah. The same form of payment on the first first order. Yeah. It's just that my my my daughter-in-law, she's 9 months pregnant, and, you know, she can be running back and forth, you know, the situation.\n**16:19** **Customer** I made the mistake I understand. With the with the address.\n**16:22** **Agent** Understand. Yeah.\n**16:23** **Customer** Anyway, thank you for your time. I appreciate your help.\n**16:28** **Agent** Alright, ma'am. But rest assured, the refund will be refunded, ma'am. So just kindly contact us back maybe after a few days, ma'am, and let us check once again the tracking number of this order. Okay?\n**16:38** **Customer** Okay. So you're not gonna you you can't expedite the the time, you know, for them to to\n**16:45** **Agent** No, ma'am.\n**16:46** **Customer** To send it to the okay. So I will have to wait. USPS.\n**16:49** **Agent** Okay. No worries. Yeah. Yes, ma'am.\n**16:51** **Customer** Follow the the directions. That's all. Thank you so much for your time. I appreciate it. You have a good day.\n**16:57** **Agent** Too, ma'am. Thank you so much for understanding. You too.\n**17:00** **Customer** You too.\n**17:00** **Agent** Great day, ma'am.\n**17:01** **Customer** You too. Bye bye. Mhmm.\n**17:04** **Agent** Okay. Bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello. Good morning. This is from momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Good morning. I have someone had called me from this number because I had left a message. Yes, ma'am. My name is Maria Little, and I ordered something for my daughter-in-law.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And I live in New York. She lives in California. I made a mistake I made a mistake with the address. Mhmm. And she tried to pick it up at the she tried to pick it up at the post office, but they won't let her because it's under her name, but it's a different address because I made the mistake.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So I let them know. They say I they will send it. So I I just want I wanted to ask you when they you know, if they can send it back, if they can send it back to the sender. Hello? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me can hear you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Back to the sender. How long I am gonna get that the the money back? Right? The refund?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright, ma'am. So for that 1, ma'am, let me just check the details of the order number if it is really returned to our sender, and let me ask my higher support if I can provide you right now the refund for that product or the reshipment if you want, ma'am. So for that 1, ma'am, before we proceed, may I have again the order number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The order number? Okay. I don't have it with me because I am working right now. Okay. I know but I can give you the address that I've put in the order number.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The address, ma'am? Alright. May I have the address, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. The address that I put was 473 Fairmont Avenue. That's California Gillendale, California 91203.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">91 sorry, ma'am. Could you please repeat that?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">91203.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">203. I'm sick. Alright, ma'am. Could you please, ma'am, repeat again the full address of the of the order, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's 473 Vermont Avenue. I have 2 orders with you, the same product. I just bought because she's not gonna get the product, the first 1 that I got. So</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I bought 2 of the same, but the first 1 that I bought, I it was it was a wrong address, so I had ordered another 1. I just wanna make sure that the first 1 that I that I ordered for me to get my money back. Okay. Ticket 1Aft473, and then the the last 1 that I had ordered, which was the eleventh, May eleventh, that's the 743. That's the right address.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. For this 1, ma'am, may I just have may I just have, ma'am, the email address and the full name that is associated in the in the 1 that is not being delivered, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. It's m a r l I t t 7 6 4 at Gmail dot com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">764@Gmail.com. And what is the full name, ma'am? Recipient name?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, it's Stacy Bay Bell Bell, b e</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">l l</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Stacy, s t a c e y, and Bello, b e l l o.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">B as in boy, ma'am, or v for Victor?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">B as in boy.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Bello. Okay. B e l l o. And once again, ma'am, the email is m a r I sorry.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">M a r l I t t?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. 764@Gmail. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And, also, may I have</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The only thing, I don't have access to that email anymore. So I I if you guys send me a message, I don't have access to that email.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. It's okay, ma'am. It's okay. So I'm just going to try and process.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Is there any way that you can change my email?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">For this 1, ma'am, let me try to first, ma'am, let me try to find the order number number for this 1 so I can give you the proper resolution. So kindly wait for me, ma'am. Okay. Actually.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, ma'am? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello,</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">ma'am. So I'm trying to get the order number with these details, ma'am, but, unfortunately, I am not able to pull up the order number. But do you have really, ma'am, the order number, ma'am? You just it it work right now.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Can I put you on hold really quick? I just I'm gonna check my phone, but I have to put you on hold. Give me 1 second. Alright? Me 1 second.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm gonna put you on speaker so like that. Let me check on my phone.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me see. Alright. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I got it here. Hold on 1 second. Let me pull it up.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. The order number is JJ1640548.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it, ma'am. Thank you so much for pulling the</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It was it was order May Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Got it, ma'am. So kindly wait for me, ma'am. I'm just going to check the order details of this 1. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. Hello, ma'am? Yes. No. I see.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So upon reviewing, ma'am, the tracking number, I can see here, ma'am, that the status of that is still processing at the destination or</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">at the</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">price at USPS, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. I've already spoken</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">you have mentioned, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. I already spoken to the USPS agent in in California, and they had told me that they went multiple times to try to to try to deliver it, but it's not unknown. It's not a place. It's not a building. It's not a house.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh-huh. It's just a wall. And I Google Maps the address. It was the wrong address, and I Google Maps it, and it's a wall. There's no house.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">There's nothing there. So they're trying and trying and trying. So I told them, can you just send it back to the sender? Because it's not gonna be delivered. So they said that what they're gonna do is they're gonna put it in the on file to send it back to them, but that's gonna take 15 days.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's gonna take 15 days for the process for the process, and then they will send it back after 15 days. They're supposed to send it to the to to a certain place and to I think it's Santa Clara post office, and then 15 days later, they will send it back. It was a a 15 15 day process.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Ah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So but I just wanted to speak to you guys because I know that it's gonna take some time. It's probably gonna be June. I just wanna make sure that I get the the re the the the same form of payment. Yes. The refunds, the same form of payment.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So I just wanna make sure that I get it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Of course, ma'am. We're gonna give you the refund once the status of the tracking number, ma'am, or the status of this order will be gonna return to sender, ma'am. But let me ask my higher support, ma'am, if if we can provide right away the refund</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. While the the status of</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">this order is still in the processing at the destination. So kindly wait for me, ma'am, once again.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. Oh, man. I forgot. That's the diaper. Alright.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That'll be awesome.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alrighty, ma'am. So upon asking my higher support about it, ma'am, really, ma'am, rest assured that once it was being returned to sender, the refund will be refunded to the payment method that you've used in this order. But, unfortunately, ma'am, I cannot provide you the refund right now since the item is paid back.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I just wanted to make yeah. Ma'am, of course. Yeah. I obviously, I know that it's gonna take some time. I just wanted to make sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I just wanted to make sure that because I already I already, you know, ordered the same item, and then they're supposed to receive it in Monday. I just wanted to make sure that, you know, I get paid for I get I get the Yeah. The same form of payment on the first first order. Yeah. It's just that my my my daughter-in-law, she's 9 months pregnant, and, you know, she can be running back and forth, you know, the situation.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I made the mistake I understand. With the with the address.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Understand. Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Anyway, thank you for your time. I appreciate your help.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright, ma'am. But rest assured, the refund will be refunded, ma'am. So just kindly contact us back maybe after a few days, ma'am, and let us check once again the tracking number of this order. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So you're not gonna you you can't expedite the the time, you know, for them to to</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">To send it to the okay. So I will have to wait. USPS.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. No worries. Yeah. Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Follow the the directions. That's all. Thank you so much for your time. I appreciate it. You have a good day.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Too, ma'am. Thank you so much for understanding. You too.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You too.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Great day, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You too. Bye bye. Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:00AgentHello. Good morning. This is from momcozy. How can I help you?00:06CustomerHi. Good morning. I have someone had called me from this number because I had left a message. Yes, ma'am. My name is Maria Little, and I ordered something for my daughter-in-law.00:21CustomerAnd I live in New York. She lives in California. I made a mistake I made a mistake with the address. Mhmm. And she tried to pick it up at the she tried to pick it up at the post office, but they won't let her because it's under her name, but it's a different address because I made the mistake.00:45CustomerSo I let them know. They say I they will send it. So I I just want I wanted to ask you when they you know, if they can send it back, if they can send it back to the sender. Hello? Yes.01:05AgentLet me can hear you.01:06CustomerBack to the sender. How long I am gonna get that the the money back? Right? The refund?01:17AgentAlright, ma'am. So for that 1, ma'am, let me just check the details of the order number if it is really returned to our sender, and let me ask my higher support if I can provide you right now the refund for that product or the reshipment if you want, ma'am. So for that 1, ma'am, before we proceed, may I have again the order number?01:40CustomerThe order number? Okay. I don't have it with me because I am working right now. Okay. I know but I can give you the address that I've put in the order number.01:53AgentThe address, ma'am? Alright. May I have the address, ma'am?01:57CustomerOkay. The address that I put was 473 Fairmont Avenue. That's California Gillendale, California 91203.02:15Agent91 sorry, ma'am. Could you please repeat that?02:19Customer91203.02:22Agent203. I'm sick. Alright, ma'am. Could you please, ma'am, repeat again the full address of the of the order, ma'am?02:38CustomerIt's 473 Vermont Avenue. I have 2 orders with you, the same product. I just bought because she's not gonna get the product, the first 1 that I got. So02:51AgentOh, okay.02:52CustomerI bought 2 of the same, but the first 1 that I bought, I it was it was a wrong address, so I had ordered another 1. I just wanna make sure that the first 1 that I that I ordered for me to get my money back. Okay. Ticket 1Aft473, and then the the last 1 that I had ordered, which was the eleventh, May eleventh, that's the 743. That's the right address.03:23AgentOkay. For this 1, ma'am, may I just have may I just have, ma'am, the email address and the full name that is associated in the in the 1 that is not being delivered, ma'am?03:38CustomerOkay. It's m a r l I t t 7 6 4 at Gmail dot com.03:45Agent764@Gmail.com. And what is the full name, ma'am? Recipient name?03:53CustomerOh, it's Stacy Bay Bell Bell, b e03:58Agentl l04:01CustomerStacy, s t a c e y, and Bello, b e l l o.04:11AgentB as in boy, ma'am, or v for Victor?04:14CustomerB as in boy.04:16AgentOkay. Bello. Okay. B e l l o. And once again, ma'am, the email is m a r I sorry.04:24AgentM a r l I t t?04:28CustomerYes. 764@Gmail. Okay.04:33AgentAnd, also, may I have04:36CustomerThe only thing, I don't have access to that email anymore. So I I if you guys send me a message, I don't have access to that email.04:45AgentAlright. It's okay, ma'am. It's okay. So I'm just going to try and process.04:50CustomerIs there any way that you can change my email?04:57AgentFor this 1, ma'am, let me try to first, ma'am, let me try to find the order number number for this 1 so I can give you the proper resolution. So kindly wait for me, ma'am. Okay. Actually.06:04CustomerSorry.07:15AgentHello, ma'am? Yes.07:17CustomerHello,07:20Agentma'am. So I'm trying to get the order number with these details, ma'am, but, unfortunately, I am not able to pull up the order number. But do you have really, ma'am, the order number, ma'am? You just it it work right now.07:33CustomerCan I put you on hold really quick? I just I'm gonna check my phone, but I have to put you on hold. Give me 1 second. Alright? Me 1 second.07:42CustomerI'm gonna put you on speaker so like that. Let me check on my phone.07:47AgentLet me see. Alright. Okay.08:33CustomerI got it here. Hold on 1 second. Let me pull it up.08:39AgentOkay, ma'am.08:40CustomerOkay. The order number is JJ1640548.08:54AgentOkay. Got it, ma'am. Thank you so much for pulling the08:58CustomerIt was it was order May Okay.09:03AgentGot it, ma'am. So kindly wait for me, ma'am. I'm just going to check the order details of this 1. Okay?09:09CustomerSure.09:10AgentThank you. Hello, ma'am? Yes. No. I see.12:18AgentSo upon reviewing, ma'am, the tracking number, I can see here, ma'am, that the status of that is still processing at the destination or12:28Customerat the12:28Agentprice at USPS, ma'am.12:31CustomerYeah. I've already spoken12:32Agentyou have mentioned, ma'am.12:34CustomerYeah. I already spoken to the USPS agent in in California, and they had told me that they went multiple times to try to to try to deliver it, but it's not unknown. It's not a place. It's not a building. It's not a house.12:56CustomerUh-huh. It's just a wall. And I Google Maps the address. It was the wrong address, and I Google Maps it, and it's a wall. There's no house.13:05CustomerThere's nothing there. So they're trying and trying and trying. So I told them, can you just send it back to the sender? Because it's not gonna be delivered. So they said that what they're gonna do is they're gonna put it in the on file to send it back to them, but that's gonna take 15 days.13:25CustomerIt's gonna take 15 days for the process for the process, and then they will send it back after 15 days. They're supposed to send it to the to to a certain place and to I think it's Santa Clara post office, and then 15 days later, they will send it back. It was a a 15 15 day process.13:49AgentAh.13:49CustomerSo but I just wanted to speak to you guys because I know that it's gonna take some time. It's probably gonna be June. I just wanna make sure that I get the the re the the the same form of payment. Yes. The refunds, the same form of payment.14:13CustomerSo I just wanna make sure that I get it.14:17AgentOf course, ma'am. We're gonna give you the refund once the status of the tracking number, ma'am, or the status of this order will be gonna return to sender, ma'am. But let me ask my higher support, ma'am, if if we can provide right away the refund14:32CustomerYes. While the the status of14:34Agentthis order is still in the processing at the destination. So kindly wait for me, ma'am, once again.14:40CustomerThank you. Oh, man. I forgot. That's the diaper. Alright.14:49CustomerThat'll be awesome.15:16AgentHello, ma'am?15:17CustomerYes.15:19AgentAlrighty, ma'am. So upon asking my higher support about it, ma'am, really, ma'am, rest assured that once it was being returned to sender, the refund will be refunded to the payment method that you've used in this order. But, unfortunately, ma'am, I cannot provide you the refund right now since the item is paid back.15:40CustomerI just wanted to make yeah. Ma'am, of course. Yeah. I obviously, I know that it's gonna take some time. I just wanted to make sure.15:49CustomerI just wanted to make sure that because I already I already, you know, ordered the same item, and then they're supposed to receive it in Monday. I just wanted to make sure that, you know, I get paid for I get I get the Yeah. The same form of payment on the first first order. Yeah. It's just that my my my daughter-in-law, she's 9 months pregnant, and, you know, she can be running back and forth, you know, the situation.16:19CustomerI made the mistake I understand. With the with the address.16:22AgentUnderstand. Yeah.16:23CustomerAnyway, thank you for your time. I appreciate your help.16:28AgentAlright, ma'am. But rest assured, the refund will be refunded, ma'am. So just kindly contact us back maybe after a few days, ma'am, and let us check once again the tracking number of this order. Okay?16:38CustomerOkay. So you're not gonna you you can't expedite the the time, you know, for them to to16:45AgentNo, ma'am.16:46CustomerTo send it to the okay. So I will have to wait. USPS.16:49AgentOkay. No worries. Yeah. Yes, ma'am.16:51CustomerFollow the the directions. That's all. Thank you so much for your time. I appreciate it. You have a good day.16:57AgentToo, ma'am. Thank you so much for understanding. You too.17:00CustomerYou too.17:00AgentGreat day, ma'am.17:01CustomerYou too. Bye bye. Mhmm.17:04AgentOkay. Bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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