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"subject": "Re: Momcozy--Important Notice Regarding Your BM04 Upgrade Kit",
"description": "Hi Momcozy \n\ndid update it and everything works. Thank you. Please take me off any further email regarding this topic. \n\nBest regards\nFelix \n\nAm Mo., 11. Mai 2026 um 15:00 Uhr schrieb support momcozy :\n\nDear Customer,\n\nWe hope you are doing well.\n\nThis is a follow-up regarding the Momcozy BM04 upgrade kit you recently received. To ensure the firmware upgrade works correctly and safely, please follow the updated process below carefully.\n\nImportant steps before upgrading your BM04 device:\n\n1. Please first download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n2. Copy and install this firmware file into your upgrade kit as instructed.\n3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the firmware upgrade for your BM04 device.\n\nOnly by using this updated firmware version will the upgrade process complete successfully and safely.\n\nIf you have any questions or encounter any issues during the process, please do not hesitate to contact us before proceeding. We are here to assist you step by step.\n\nWe sincerely appreciate your cooperation and understanding.\n\nBest regards,\nMomcozy Customer Support Team\n\nOn Sat, May 9, 2026 at 7:39 PM support momcozy wrote:\n\nDear Customer,\n\nWe would like to sincerely apologize for an issue related to the Momcozy BM04 upgrade kit recently shipped to you.\n\nDue to an internal error, the firmware included in the upgrade kit was mistakenly encrypted. Please DO NOT perform the firmware upgrade on your BM04 device using the current kit after you receive it, as this may cause damage to the device or make it unable to function properly.\n\nOur engineering team is currently preparing a corrected upgrade kit with the decrypted firmware, and we will arrange a replacement shipment to you as soon as possible.\n\nFor your device safety, please wait for our further instructions before attempting any upgrade operation.\n\nWe deeply apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.\n\nBest regards,\nMomcozy Customer Support",
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"text": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. We are pleased to know that everything is back to normal and the issue has been resolved.\n \nWe will remove you from the relevant email list as requested.\n \nThank you again for your patience and understanding. Have a nice day!\n \nBest regards,\nMomcozy Customer Support Team\n \nPlease note: Your ticket may be automatically closed by the system, but don't worry. Closing the ticket does not mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us at any time."
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"text": "Hi Momcozy \n did update it and everything works. Thank you. Please take me off any further email regarding this topic. \n Best regards Felix \n Am Mo., 11. Mai 2026 um 15:00 Uhr schrieb support momcozy :\n Dear Customer, We hope you are doing well. This is a follow-up regarding the Momcozy BM04 upgrade kit you recently received. To ensure the firmware upgrade works correctly and safely, please follow the updated process below carefully. Important steps before upgrading your BM04 device: Please first download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22 Copy and install this firmware file into your upgrade kit as instructed. After confirming the correct firmware is loaded into the upgrade kit, proceed with the firmware upgrade for your BM04 device. Only by using this updated firmware version will the upgrade process complete successfully and safely. If you have any questions or encounter any issues during the process, please do not hesitate to contact us before proceeding. We are here to assist you step by step. We sincerely appreciate your cooperation and understanding. Best regards,\nMomcozy Customer Support Team \n On Sat, May 9, 2026 at 7:39 PM support momcozy wrote:\n Dear Customer, We would like to sincerely apologize for an issue related to the Momcozy BM04 upgrade kit recently shipped to you. Due to an internal error, the firmware included in the upgrade kit was mistakenly encrypted. Please DO NOT perform the firmware upgrade on your BM04 device using the current kit after you receive it, as this may cause damage to the device or make it unable to function properly. Our engineering team is currently preparing a corrected upgrade kit with the decrypted firmware, and we will arrange a replacement shipment to you as soon as possible. For your device safety, please wait for our further instructions before attempting any upgrade operation. We deeply apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue. Best regards,\nMomcozy Customer Support"
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"description": "Hi Momcozy \n\ndid update it and everything works. Thank you. Please take me off any further email regarding this topic. \n\nBest regards\nFelix \n\nAm Mo., 11. Mai 2026 um 15:00 Uhr schrieb support momcozy <support@momcozy.com>:\n\nDear Customer,\n\nWe hope you are doing well.\n\nThis is a follow-up regarding the Momcozy BM04 upgrade kit you recently received. To ensure the firmware upgrade works correctly and safely, please follow the updated process below carefully.\n\nImportant steps before upgrading your BM04 device:\n\n1. Please first download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n2. Copy and install this firmware file into your upgrade kit as instructed.\n3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the firmware upgrade for your BM04 device.\n\nOnly by using this updated firmware version will the upgrade process complete successfully and safely.\n\nIf you have any questions or encounter any issues during the process, please do not hesitate to contact us before proceeding. We are here to assist you step by step.\n\nWe sincerely appreciate your cooperation and understanding.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nOn Sat, May 9, 2026 at 7:39 PM support momcozy <support@momcozy.com> wrote:\n\nDear Customer,\n\nWe would like to sincerely apologize for an issue related to the Momcozy BM04 upgrade kit recently shipped to you.\n\nDue to an internal error, the firmware included in the upgrade kit was mistakenly encrypted. Please DO NOT perform the firmware upgrade on your BM04 device using the current kit after you receive it, as this may cause damage to the device or make it unable to function properly.\n\nOur engineering team is currently preparing a corrected upgrade kit with the decrypted firmware, and we will arrange a replacement shipment to you as soon as possible.\n\nFor your device safety, please wait for our further instructions before attempting any upgrade operation.\n\nWe deeply apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.\n\nBest regards,\nMomcozy Customer Support",
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"body": "Hi there,\n\nHope everything is going well.\n\nThank you for your confirmation. We are pleased to know that everything is back to normal and the issue has been resolved.\n\nWe will remove you from the relevant email list as requested.\n\nThank you again for your patience and understanding. Have a nice day!\n\nBest regards,\nMomcozy Customer Support Team\n\n_Please note: Your ticket may be automatically closed by the system, but don't worry. Closing the ticket does not mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us at any time._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for your confirmation. We are pleased to know that everything is back to normal and the issue has been resolved.<br> <br>We will remove you from the relevant email list as requested.<br> <br>Thank you again for your patience and understanding. Have a nice day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br><i>Please note: Your ticket may be automatically closed by the system, but don't worry. Closing the ticket does not mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us at any time.</i><br></div>",
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"body": "Hi Momcozy\n\n\ndid update it and everything works. Thank you. Please take me off any further email regarding this topic.\n\n\n\nBest regards\n\nFelix\n\n\n\nAm Mo., 11. Mai 2026 um 15:00 Uhr schrieb support momcozy <support@momcozy.com>:\n\n> Dear Customer,\n>\n> We hope you are doing well.\n>\n> This is a follow-up regarding the Momcozy BM04 upgrade kit you recently received. To ensure the firmware upgrade works correctly and safely, please follow the updated process below carefully.\n>\n> **Important steps before upgrading your BM04 device:**\n> 1. Please first download the latest **decrypted and corrected firmware version** from the link below:\n> https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n> 2. Copy and install this firmware file into your upgrade kit as instructed.\n> 3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the firmware upgrade for your BM04 device.\n>\n> Only by using this updated firmware version will the upgrade process complete successfully and safely.\n>\n> If you have any questions or encounter any issues during the process, please do not hesitate to contact us before proceeding. We are here to assist you step by step.\n>\n> We sincerely appreciate your cooperation and understanding.\n>\n> Best regards,\n> Momcozy Customer Support Team\n>\n>\n>\n> On Sat, May 9, 2026 at 7:39 PM support momcozy <support@momcozy.com> wrote:\n>\n> > Dear Customer,\n> >\n> > We would like to sincerely apologize for an issue related to the Momcozy BM04 upgrade kit recently shipped to you.\n> >\n> > Due to an internal error, the firmware included in the upgrade kit was mistakenly encrypted. Please DO NOT perform the firmware upgrade on your BM04 device using the current kit after you receive it, as this may cause damage to the device or make it unable to function properly.\n> >\n> > Our engineering team is currently preparing a corrected upgrade kit with the decrypted firmware, and we will arrange a replacement shipment to you as soon as possible.\n> >\n> > For your device safety, please wait for our further instructions before attempting any upgrade operation.\n> >\n> > We deeply apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.\n> >\n> > Best regards,\n> > Momcozy Customer Support",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Hi Momcozy <div><br></div><div>did update it and everything works. Thank you. Please take me off any further email regarding this topic. </div><div><br></div><div>Best regards</div><div>Felix </div></div><br><div><div dir=\"ltr\">Am Mo., 11. Mai 2026 um 15:00 Uhr schrieb support momcozy <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>>:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div dir=\"ltr\"><p dir=\"auto\">Dear Customer,</p><p dir=\"auto\">We hope you are doing well.</p><p dir=\"auto\">This is a follow-up regarding the Momcozy BM04 upgrade kit you recently received. To ensure the firmware upgrade works correctly and safely, please follow the updated process below carefully.</p><p dir=\"auto\"><strong>Important steps before upgrading your BM04 device:</strong></p><ol start=\"1\" dir=\"auto\"><li>Please first download the latest <strong>decrypted and corrected firmware version</strong> from the link below:<br><a href=\"https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\" rel=\"noreferrer\">https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22</a></li><li>Copy and install this firmware file into your upgrade kit as instructed.</li><li>After confirming the correct firmware is loaded into the upgrade kit, proceed with the firmware upgrade for your BM04 device.</li></ol><p dir=\"auto\">Only by using this updated firmware version will the upgrade process complete successfully and safely.</p><p dir=\"auto\">If you have any questions or encounter any issues during the process, please do not hesitate to contact us before proceeding. We are here to assist you step by step.</p><p dir=\"auto\">We sincerely appreciate your cooperation and understanding.</p><p dir=\"auto\">Best regards,<br>Momcozy Customer Support Team</p></div><br><div><div dir=\"ltr\">On Sat, May 9, 2026 at 7:39 PM support momcozy <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div dir=\"ltr\"><p dir=\"auto\">Dear Customer,</p><p dir=\"auto\">We would like to sincerely apologize for an issue related to the Momcozy BM04 upgrade kit recently shipped to you.</p><p dir=\"auto\">Due to an internal error, the firmware included in the upgrade kit was mistakenly encrypted. Please DO NOT perform the firmware upgrade on your BM04 device using the current kit after you receive it, as this may cause damage to the device or make it unable to function properly.</p><p dir=\"auto\">Our engineering team is currently preparing a corrected upgrade kit with the decrypted firmware, and we will arrange a replacement shipment to you as soon as possible.</p><p dir=\"auto\">For your device safety, please wait for our further instructions before attempting any upgrade operation.</p><p dir=\"auto\">We deeply apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.</p><p dir=\"auto\">Best regards,<br>Momcozy Customer Support</p></div>\n</blockquote></div>\n</blockquote></div></div>",
"plain_body": "Hi Momcozy \n did update it and everything works. Thank you. Please take me off any further email regarding this topic. \n Best regards Felix \n Am Mo., 11. Mai 2026 um 15:00 Uhr schrieb support momcozy <support@momcozy.com>:\n Dear Customer, We hope you are doing well. This is a follow-up regarding the Momcozy BM04 upgrade kit you recently received. To ensure the firmware upgrade works correctly and safely, please follow the updated process below carefully. Important steps before upgrading your BM04 device: Please first download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22 Copy and install this firmware file into your upgrade kit as instructed. After confirming the correct firmware is loaded into the upgrade kit, proceed with the firmware upgrade for your BM04 device. Only by using this updated firmware version will the upgrade process complete successfully and safely. If you have any questions or encounter any issues during the process, please do not hesitate to contact us before proceeding. We are here to assist you step by step. We sincerely appreciate your cooperation and understanding. Best regards,\nMomcozy Customer Support Team \n On Sat, May 9, 2026 at 7:39 PM support momcozy <support@momcozy.com> wrote:\n Dear Customer, We would like to sincerely apologize for an issue related to the Momcozy BM04 upgrade kit recently shipped to you. Due to an internal error, the firmware included in the upgrade kit was mistakenly encrypted. Please DO NOT perform the firmware upgrade on your BM04 device using the current kit after you receive it, as this may cause damage to the device or make it unable to function properly. Our engineering team is currently preparing a corrected upgrade kit with the decrypted firmware, and we will arrange a replacement shipment to you as soon as possible. For your device safety, please wait for our further instructions before attempting any upgrade operation. We deeply apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue. Best regards,\nMomcozy Customer Support",
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