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"body": "Dear Momcozy Customer Support Team,\n\n\n\nThank you for your response.\n\n\n\nThe product was purchased from Boots UK. I have attached the purchase information/receipt for your reference.\n\n\n\nI have also attached:\n\n- A photo of the bottom of the motor showing the SN and model number\n\n- A photo of the UDI label located on the bottom of the box\n\n\n\n \n\n \n\n \n\n\n\n\n\nPlease let me know if you need any additional information.\n\n\n\nKind regards,\n\nNeda\n\n\nYahoo Mail: Search, Organize, Conquer\n\n\n\n>",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>Dear Momcozy Customer Support Team,</div><div><br></div><div>Thank you for your response.</div><div><br></div><div>The product was purchased from Boots UK. I have attached the purchase information/receipt for your reference.</div><div><br></div><div>I have also attached:</div><div>- A photo of the bottom of the motor showing the SN and model number</div><div>- A photo of the UDI label located on the bottom of the box</div><div><br></div><div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/5cazN3QxPd5EhitmgV0hciU66/?name=1000150188.jpg\" style=\"width: 100%; max-width: 800px;\" alt=\"Photo attachment: 1000150188.jpg\"><br></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/vsJPGi37fseVp5nAR2tQpPktU/?name=1000150187.jpg\" style=\"width: 100%; max-width: 800px;\" alt=\"Photo attachment: 1000150187.jpg\"><br></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/rkyHlPj2SFLustmgucSbKNY7f/?name=1000150020.jpg\" style=\"width: 100%; max-width: 800px;\" alt=\"Photo attachment: 1000150020.jpg\"><br></div><br><br><br></div><div>Please let me know if you need any additional information.</div><div><br></div><div>Kind regards,</div><div>Neda</div><br><div><a href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002039&af_sub5=C01_Email_Static_&af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&listing=search_organize_conquer\" rel=\"noreferrer\">Yahoo Mail: Search, Organize, Conquer</a></div> <br> <blockquote style=\"margin: 0 0 20px;\"> </blockquote></div>",
"plain_body": "Dear Momcozy Customer Support Team, \n Thank you for your response. \n The product was purchased from Boots UK. I have attached the purchase information/receipt for your reference. \n I have also attached: - A photo of the bottom of the motor showing the SN and model number - A photo of the UDI label located on the bottom of the box \n \n \n \n \n\n\n Please let me know if you need any additional information. \n Kind regards, Neda \n Yahoo Mail: Search, Organize, Conquer",
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"body": "Dear Neda,\n\nThank you for your message, and we sincerely apologize for the inconvenience caused by the broken buckle on your pump flange.\n\nWe have carefully checked the order number you provided; however, we were unable to locate a matching record in our system.\n**In this case, could you kindly confirm the platform where the purchase was made (e.g., Amazon, official website, or another retailer)? This will help us locate your order and assist you further.**\n\n**Additionally, to proceed with the verification, we kindly ask you to provide the following:**\n- A clear photo of the bottom of the motor showing the SN and model number\n- A photo of the UDI (Unique Device Identifier) located on the bottom of the box\n\n\nOnce we receive these details, we will be able to further investigate and provide you with the appropriate solution as quickly as possible.\n\nWe sincerely apologize again for the inconvenience and appreciate your cooperation.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Neda,<br> <br>Thank you for your message, and we sincerely apologize for the inconvenience caused by the broken buckle on your pump flange.<br> <br>We have carefully checked the order number you provided; however, we were unable to locate a matching record in our system.<br><strong>In this case, could you kindly confirm the platform where the purchase was made (e.g., Amazon, official website, or another retailer)? This will help us locate your order and assist you further.</strong><br> <br><strong>Additionally, to proceed with the verification, we kindly ask you to provide the following:</strong><br><ul dir=\"auto\"><li>A clear photo of the bottom of the motor showing the SN and model number</li><li>A photo of the UDI (Unique Device Identifier) located on the bottom of the box</li></ul> <br>Once we receive these details, we will be able to further investigate and provide you with the appropriate solution as quickly as possible.<br> <br>We sincerely apologize again for the inconvenience and appreciate your cooperation.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Neda,\n \nThank you for your message, and we sincerely apologize for the inconvenience caused by the broken buckle on your pump flange.\n \nWe have carefully checked the order number you provided; however, we were unable to locate a matching record in our system.\nIn this case, could you kindly confirm the platform where the purchase was made (e.g., Amazon, official website, or another retailer)? This will help us locate your order and assist you further.\n \nAdditionally, to proceed with the verification, we kindly ask you to provide the following:\n A clear photo of the bottom of the motor showing the SN and model number A photo of the UDI (Unique Device Identifier) located on the bottom of the box \nOnce we receive these details, we will be able to further investigate and provide you with the appropriate solution as quickly as possible.\n \nWe sincerely apologize again for the inconvenience and appreciate your cooperation.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(20:35:24) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(20:35:37) Web User 6a04700ba2db9b8a45c2873f: Other inquiries\n(20:35:42) Momcozy: Please tell us what you need help with.\n(20:36:02) Web User 6a04700ba2db9b8a45c2873f: My breast pump is broken \n(20:36:10) Momcozy: Could you please let me know the exact model or product name of your breast pump? This will help me assist you better!\n(20:37:34) Web User 6a04700ba2db9b8a45c2873f: Momcozy M9 Double Bundle Electric Breast Pump\n(20:37:43) Momcozy: Could you share a bit more about what’s going on with your Momcozy M9 Double Bundle Electric Breast Pump? For example, is it not turning on, making strange noises, losing suction, or is there something else happening? The more details you can give, the better I can help!\n(20:38:49) Web User 6a04700ba2db9b8a45c2873f: The inner white circular component looks cracked/misaligned and does not seem to fit properly, which makes me concerned that the product may not function correctly or safely.\n(20:38:58) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(20:39:17) Web User 6a04700ba2db9b8a45c2873f: Leave a message\n(20:39:20) Momcozy: Could you please let me know your name and email address?\n(20:39:43) Web User 6a04700ba2db9b8a45c2873f: name: Neda Zamanitajeddin\nemail: n.zamanit@yahoo.com\n(20:39:47) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.):\n\n 1. Your order number and the purchasing platform.\n\n 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).\n\n 3. Clear photos or short videos to demonstrate the problem.\n\nWe will convert your message into a work order and synchronize it to the support team in a timely manner.\n\nPlease rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner.\n\nThank you for using the online chat. Have a nice day. 😊\n(20:40:41) Neda Zamanitajeddin: Order Number: 784183957\n(20:41:01) Neda Zamanitajeddin: 7 digit item code / SKU: 10349761\nBatch number: BP225-NR71BA-A\nBarcode: 0762765367858\n(20:41:01) Neda Zamanitajeddin: 7 digit item code / SKU: 10349761\nBatch number: BP225-NR71BA-A\nBarcode: 0762765367858\n(20:43:15) Neda Zamanitajeddin uploaded: 20260508_103819.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNSQJG28NB68399BJW8ZEB/20260508_103819.jpg\nType: image/jpeg\nSize: 2997085\n(20:44:59) Neda Zamanitajeddin uploaded: 20260508_103819.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNWXMC5W09JD5JHZAENMMT/20260508_103819.jpg\nType: image/jpeg\nSize: 2997085",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:35:24) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(20:35:37) Web User 6a04700ba2db9b8a45c2873f: Other inquiries\n<br>(20:35:42) Momcozy: Please tell us what you need help with.\n<br>(20:36:02) Web User 6a04700ba2db9b8a45c2873f: My breast pump is broken \n<br>(20:36:10) Momcozy: Could you please let me know the exact model or product name of your breast pump? This will help me assist you better!\n<br>(20:37:34) Web User 6a04700ba2db9b8a45c2873f: Momcozy M9 Double Bundle Electric Breast Pump\n<br>(20:37:43) Momcozy: Could you share a bit more about what’s going on with your Momcozy M9 Double Bundle Electric Breast Pump? For example, is it not turning on, making strange noises, losing suction, or is there something else happening? The more details you can give, the better I can help!\n<br>(20:38:49) Web User 6a04700ba2db9b8a45c2873f: The inner white circular component looks cracked/misaligned and does not seem to fit properly, which makes me concerned that the product may not function correctly or safely.\n<br>(20:38:58) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(20:39:17) Web User 6a04700ba2db9b8a45c2873f: Leave a message\n<br>(20:39:20) Momcozy: Could you please let me know your name and email address?\n<br>(20:39:43) Web User 6a04700ba2db9b8a45c2873f: name: Neda Zamanitajeddin\n<br>email: <a href=\"mailto:n.zamanit@yahoo.com\" rel=\"noreferrer\">n.zamanit@yahoo.com</a>\n<br>(20:39:47) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.):</p>\n\n<p dir=\"auto\"> 1. Your order number and the purchasing platform.</p>\n\n<p dir=\"auto\"> 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).</p>\n\n<p dir=\"auto\"> 3. Clear photos or short videos to demonstrate the problem.</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team in a timely manner.</p>\n\n<p dir=\"auto\">Please rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner.</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Have a nice day. 😊\n<br>(20:40:41) Neda Zamanitajeddin: Order Number: 784183957\n<br>(20:41:01) Neda Zamanitajeddin: 7 digit item code / SKU: 10349761\n<br>Batch number: BP225-NR71BA-A\n<br>Barcode: 0762765367858\n<br>(20:41:01) Neda Zamanitajeddin: 7 digit item code / SKU: 10349761\n<br>Batch number: BP225-NR71BA-A\n<br>Barcode: 0762765367858\n<br>(20:43:15) Neda Zamanitajeddin uploaded: 20260508_103819.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNSQJG28NB68399BJW8ZEB/20260508_103819.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNSQJG28NB68399BJW8ZEB/20260508_103819.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2997085\n<br>(20:44:59) Neda Zamanitajeddin uploaded: 20260508_103819.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNWXMC5W09JD5JHZAENMMT/20260508_103819.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNWXMC5W09JD5JHZAENMMT/20260508_103819.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2997085</p></div>",
"plain_body": "(20:35:24) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:35:37) Web User 6a04700ba2db9b8a45c2873f: Other inquiries\n\n(20:35:42) Momcozy: Please tell us what you need help with.\n\n(20:36:02) Web User 6a04700ba2db9b8a45c2873f: My breast pump is broken \n\n(20:36:10) Momcozy: Could you please let me know the exact model or product name of your breast pump? This will help me assist you better!\n\n(20:37:34) Web User 6a04700ba2db9b8a45c2873f: Momcozy M9 Double Bundle Electric Breast Pump\n\n(20:37:43) Momcozy: Could you share a bit more about what’s going on with your Momcozy M9 Double Bundle Electric Breast Pump? For example, is it not turning on, making strange noises, losing suction, or is there something else happening? The more details you can give, the better I can help!\n\n(20:38:49) Web User 6a04700ba2db9b8a45c2873f: The inner white circular component looks cracked/misaligned and does not seem to fit properly, which makes me concerned that the product may not function correctly or safely.\n\n(20:38:58) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(20:39:17) Web User 6a04700ba2db9b8a45c2873f: Leave a message\n\n(20:39:20) Momcozy: Could you please let me know your name and email address?\n\n(20:39:43) Web User 6a04700ba2db9b8a45c2873f: name: Neda Zamanitajeddin\n\nemail: n.zamanit@yahoo.com\n\n(20:39:47) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.): \n\n 1. Your order number and the purchasing platform. \n\n 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). \n\n 3. Clear photos or short videos to demonstrate the problem. \n\n We will convert your message into a work order and synchronize it to the support team in a timely manner. \n\n Please rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner. \n\n Thank you for using the online chat. Have a nice day. 😊\n\n(20:40:41) Neda Zamanitajeddin: Order Number: 784183957\n\n(20:41:01) Neda Zamanitajeddin: 7 digit item code / SKU: 10349761\n\nBatch number: BP225-NR71BA-A\n\nBarcode: 0762765367858\n\n(20:41:01) Neda Zamanitajeddin: 7 digit item code / SKU: 10349761\n\nBatch number: BP225-NR71BA-A\n\nBarcode: 0762765367858\n\n(20:43:15) Neda Zamanitajeddin uploaded: 20260508_103819.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNSQJG28NB68399BJW8ZEB/20260508_103819.jpg\n\nType: image/jpeg\n\nSize: 2997085\n\n(20:44:59) Neda Zamanitajeddin uploaded: 20260508_103819.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGNWXMC5W09JD5JHZAENMMT/20260508_103819.jpg\n\nType: image/jpeg\n\nSize: 2997085",
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