更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254687",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T10:54:45Z",
"updated_at": "2026-05-13T10:54:45Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "unable to turn on air 1\n\n01/17/2026 rec/w",
"agents_notes": "unable to turn on air 1\n\n01/17/2026 rec/w",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57882620544793",
"type": "Comment",
"created_at": "2026-05-13T10:54:45Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们希望获得您对 Momcozy 体验的反馈",
"translated_description": "亲爱的客户,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n\n我们深知拥有可靠的产品是多么重要,我们非常高兴能帮助改善您近期在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到家长的真实经历能为其他做出相同决定的人带来很大启发。\n\n👉 留下 Trustpilot 评论\n\n再次感谢您的信任与理解。无论您何时需要,我们都会随时为您服务。🧡\n\n顺颂商祺,\nMomcozy 客服团队",
"translated_agents_notes": "无法开启 air 1\n\n01/17/2026 rec/w",
"translated_category_label": "报告::Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57882620544793",
"created_at": "2026-05-13T10:54:45Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n\n我们深知拥有可靠的产品是多么重要,我们非常高兴能帮助改善您近期在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到家长的真实经历能为其他做出相同决定的人带来很大启发。\n\n👉 留下 Trustpilot 评论\n\n再次感谢您的信任与理解。无论您何时需要,我们都会随时为您服务。🧡\n\n顺颂商祺,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们希望获得您对 Momcozy 体验的反馈\n【既有分类】报告::Trustpilot 评价\n【产品/渠道】吸奶器::Momcozy::Air 1 / Web渠道\n【客服备注】无法开启 air 1\n01/17/2026 rec/w\n【描述】亲爱的客户,再次感谢您的耐心和对我们工作的支持。我们很高兴能为您解决问题。如果您愿意在 Trustpilot 分享您的真实体验,我们将非常感激。\n【会话详情】\n[2026-05-13 10:54] RT-Kay (admin): 亲爱的客户,感谢您的耐心和信任。如果您能在 Trustpilot 留下评论,将对其他家长非常有帮助。点击链接:留下 Trustpilot 评论。如有需要,请随时联系我们。",
"translation_notes": [
"rec/w 可能为客服内部操作代码或缩写(如 received/waiting),在备注中原样保留。",
"Air 1 为产品型号,已保留。"
]
}
ticket_raw_json
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"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
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"ticket": {
"id": 1254687,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254687.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57882620544793,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:54:45Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57882620544793,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
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"locale": "en",
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"via": {
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"source": {
"to": {
"address": "skylar.pruitt96@icloud.com",
"name": "skylar.pruitt96"
},
"from": {
"ticket_id": 1181825,
"subject": "Call with Caller +1 (515) 218-0395",
"channel": "voice"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:54:45Z",
"metadata": {
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"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
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