更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254686",
"subject": "Re: Momcozy Re: Where is my order?",
"description": "This is a follow-up to your previous request #889255 \"Where is my order?\"\n\nDear sally, \n\nI am writing to you again with yet another issue with my momcozy pump. First I ordered it and the order took over a month to arrive, and now that I’ve started using the pump to support my son and my milk production, the pumps don’t work. I’ve used them maybe 3 times before they stopped working. \n\nThis is quite frustrating and disappointing as I paid 350 euros for this pump, and I expected much much more than I got. \n\nThis is not acceptable and for this I can you to please either replace the pump or give me my money back. \n\nThank you for getting back to me as soon as possible. \n\nRim",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:54:31Z",
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{
"conversation_id": "57882632611353",
"type": "Comment",
"created_at": "2026-05-13T10:54:31Z",
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"text": "This is a follow-up to your previous request #889255 \"Where is my order?\" Dear sally, \n I am writing to you again with yet another issue with my momcozy pump. First I ordered it and the order took over a month to arrive, and now that I’ve started using the pump to support my son and my milk production, the pumps don’t work. I’ve used them maybe 3 times before they stopped working. \n This is quite frustrating and disappointing as I paid 350 euros for this pump, and I expected much much more than I got. \n This is not acceptable and for this I can you to please either replace the pump or give me my money back. \n Thank you for getting back to me as soon as possible. \n Rim"
}
]
}
翻译 JSON
{
"translated_subject": "回复：Momcozy 回复：我的订单在哪里？",
"translated_description": "这是针对您之前请求 #889255 “我的订单在哪里？”的后续跟进。\n\n亲爱的 sally，\n\n我再次写信给您，因为我的 momcozy 吸奶器又出现了另一个问题。首先，我下单后，订单花了一个多月才送达，现在我开始使用吸奶器来哺育我的儿子并支持我的产奶量，但吸奶器却无法工作了。在它们停止工作之前，我可能只用了 3 次。\n\n这非常令人沮丧和失望，因为我为这款吸奶器支付了 350 欧元，我期望得到的远比现在的情况要多。\n\n这是不可接受的，因此请您要么为我更换吸奶器，要么给我退款。\n\n感谢您尽快回复我。\n\nRim",
"translated_agents_notes": "",
"translated_category_label": "",
"translated_messages": [
{
"conversation_id": "57882632611353",
"created_at": "2026-05-13T10:54:31Z",
"sender_type": "customer",
"author_name": "Rim Traboulsi",
"channel": "web",
"translated_text": "这是针对您之前请求 #889255 “我的订单在哪里？”的后续跟进。 亲爱的 sally，\n 我再次写信给您，因为我的 momcozy 吸奶器又出现了另一个问题。首先，我下单后，订单花了一个多月才送达，现在我开始使用吸奶器来哺育我的儿子并支持我的产奶量，但吸奶器却无法工作了。在它们停止工作之前，我可能只用了 3 次。\n 这非常令人沮丧和失望，因为我为这款吸奶器支付了 350 欧元，我期望得到的远比现在的情况要多。\n 这是不可接受的，因此请您要么为我更换吸奶器，要么给我退款。\n 感谢您尽快回复我。\n Rim"
}
],
"chinese_reading_text": "【标题】回复：Momcozy 回复：我的订单在哪里？\n【既有分类】未分类\n【产品/渠道】milk pump::Momcozy::M9 / Agent (Web)\n【客服备注】无\n【描述】这是针对您之前请求 #889255 “我的订单在哪里？”的后续跟进。亲爱的 sally，我再次写信给您，因为我的 momcozy 吸奶器又出现了另一个问题。首先，我下单后，订单花了一个多月才送达，现在我开始使用吸奶器来哺育我的儿子并支持我的产奶量，但吸奶器却无法工作了。在它们停止工作之前，我可能只用了 3 次。这非常令人沮丧和失望，因为我为这款吸奶器支付了 350 欧元，我期望得到的远比现在的情况要多。这是不可接受的，因此请您要么为我更换吸奶器，要么给我退款。感谢您尽快回复我。Rim\n【会话详情】\n[2026-05-13 10:54:31] 客户 (Rim Traboulsi): 这是针对您之前请求 #889255 “我的订单在哪里？”的后续跟进。 亲爱的 sally， 我再次写信给您，因为我的 momcozy 吸奶器又出现了另一个问题。首先，我下单后，订单花了一个多月才送达，现在我开始使用吸奶器来哺育我的儿子并支持我的产奶量，但吸奶器却无法工作了。在它们停止工作之前，我可能只用了 3 次。 这非常令人沮丧和失望，因为我为这款吸奶器支付了 350 欧元，我期望得到的远比现在的情况要多。 这是不可接受的，因此请您要么为我更换吸奶器，要么给我退款。 感谢您尽快回复我。 Rim",
"translation_notes": [
"提到了前序工单编号 #889255",
"涉及金额 350 欧元 (euros)",
"涉及产品型号 Momcozy M9"
]
}
ticket_raw_json
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"ticket": {
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"subject": "Re: Momcozy Re: Where is my...",
"description": "This is a follow-up to your previous request #889255 \"Where is my order?\"\n\nDear sally, \n\nI am writing to you again with yet another issue with my momcozy pump. First I ordered it and the order took over a month to arrive, and now that I’ve started using the pump to support my son and my milk production, the pumps don’t work. I’ve used them maybe 3 times before they stopped working. \n\nThis is quite frustrating and disappointing as I paid 350 euros for this pump, and I expected much much more than I got. \n\nThis is not acceptable and for this I can you to please either replace the pump or give me my money back. \n\nThank you for getting back to me as soon as possible. \n\nRim",
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"body": "This is a follow-up to your previous request #889255 \"Where is my order?\" Dear sally, \n I am writing to you again with yet another issue with my momcozy pump. First I ordered it and the order took over a month to arrive, and now that I’ve started using the pump to support my son and my milk production, the pumps don’t work. I’ve used them maybe 3 times before they stopped working. \n This is quite frustrating and disappointing as I paid 350 euros for this pump, and I expected much much more than I got. \n This is not acceptable and for this I can you to please either replace the pump or give me my money back. \n Thank you for getting back to me as soon as possible. \n Rim ",
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conversation_raw_json
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"body": "This is a follow-up to your previous request #889255 \"Where is my order?\"\n\nDear sally,\n\n\n\nI am writing to you again with yet another issue with my momcozy pump. First I ordered it and the order took over a month to arrive, and now that I’ve started using the pump to support my son and my milk production, the pumps don’t work. I’ve used them maybe 3 times before they stopped working.\n\n\n\nThis is quite frustrating and disappointing as I paid 350 euros for this pump, and I expected much much more than I got.\n\n\n\nThis is not acceptable and for this I can you to please either replace the pump or give me my money back.\n\n\n\nThank you for getting back to me as soon as possible.\n\n\n\nRim",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/889255\" target=\"_blank\" rel=\"ticket\">#889255</a> \"Where is my order?\"</div><div dir=\"auto\">Dear sally, </div><div dir=\"auto\"><br></div><div dir=\"auto\">I am writing to you again with yet another issue with my momcozy pump. First I ordered it and the order took over a month to arrive, and now that I’ve started using the pump to support my son and my milk production, the pumps don’t work. I’ve used them maybe 3 times before they stopped working. </div><div dir=\"auto\"><br></div><div dir=\"auto\">This is quite frustrating and disappointing as I paid 350 euros for this pump, and I expected much much more than I got. </div><div dir=\"auto\"><br></div><div dir=\"auto\">This is not acceptable and for this I can you to please either replace the pump or give me my money back. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you for getting back to me as soon as possible. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Rim </div><div><br><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #889255 \"Where is my order?\" Dear sally, \n I am writing to you again with yet another issue with my momcozy pump. First I ordered it and the order took over a month to arrive, and now that I’ve started using the pump to support my son and my milk production, the pumps don’t work. I’ve used them maybe 3 times before they stopped working. \n This is quite frustrating and disappointing as I paid 350 euros for this pump, and I expected much much more than I got. \n This is not acceptable and for this I can you to please either replace the pump or give me my money back. \n Thank you for getting back to me as soon as possible. \n Rim ",
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