与 Liz 的对话

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    "ticket_id": "1254698",
    "subject": "Conversation with Liz",
    "description": "Conversation with Liz",
    "status": "pending",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-13T11:01:19Z",
    "updated_at": "2026-05-13T21:07:02Z"
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    "category_name": "CPI::Loud noise",
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    "category_zh": "噪音大"
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  "channel_summary": {
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      "text": "(04:56:53) Momcozy Mia: Hello,\n\n \n\nThank you for bringing this to our attention. We're truly sorry to hear about the unusual noise from your pump and completely understand your concern. We're here to help you identify the cause and find the best solution.\n\n \n\nTo better analyze the issue you're experiencing, please provide:\n\nA photo of bottom of motor to let us get the SN and model number :\n\nUDI (Unique Device Identifier) information located on the bottom of the box.\n\n \n\nTo better understand the situation, could you let us know: Is this a new issue with a pump you've been using for a while, or did you just start using it?\n\n \n\nIf you just started using it:\n\n \n\nA quick video would be incredibly helpful. Could you please film these steps, keeping the motor level and mode the same for each recording?\n\n \n\n 1. First, remove the milk bowl and all accessories. Turn on the motor alone and record the sound.\n\n 2. Next, install the milk bowl and accessories, turn it on again, and record the sound.\n\n 3. Finally, wear the pump as usual, turn on the motor, and record the sound. \n\n \n\nIf the noise developed after some use:\n\n \n\nWe understand that some wear over time can lead to increased noise. In this case, we would be happy to offer a partial refund as a gesture of goodwill for any inconvenience caused.\n\n \n\nHowever, if the noise is excessively loud and affecting your experience, we are more than willing to arrange a replacement for you if the order if from our Momcozy official store.\n\n \n\nWe appreciate your patience and cooperation as we work to resolve this. Please let us know which scenario applies, and we'll take the next steps together."
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    {
      "conversation_id": "57883386072601",
      "type": "Comment",
      "created_at": "2026-05-13T11:20:44Z",
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      "text": "(18:58:52) Liz: Hello, my new air 1 is chirping when pumping. It is faulty, can you help me obtain a replacement? Or what are the steps to submit this inquiry? Thank you!\n\n(18:59:02) Momcozy: Thank you so much for your patience! I’m currently looking into a solution for you and will update you as soon as I have more information. Hang tight—we’re here to help!\n\n(18:59:19) Liz uploaded: yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGFVBRD93HTJ2S031Q66SBQ/yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\n\nType: image/jpeg\n\nSize: 365465\n\n(18:59:28) Momcozy: Oh no, I’m sorry to hear your Air 1 is making a chirping noise! Let’s try a quick check: make sure everything is assembled correctly and the pump is worn properly. You can also run the motor by itself—remove the milk cup and accessories, then turn it on. If the noise stops, it might be the accessories or assembly. If the motor still chirps, it could be an internal issue. If the sound continues, please reach out to customer support and share details like when the chirping happens and if it’s on one or both sides. I’m unable to confirm a replacement process for your Air 1 based on the information I have.\n\n(18:59:34) Liz: I ordered from Amazon a few days ago and have the order number\n\n(18:59:34) Momcozy: Is there anything else I can help you with today?\n\n(18:59:41) Momcozy: Thank you so much for sharing your Amazon order number! Could you let me know what you’d like to do next—are you looking for a replacement, a return, or maybe an update on your order? I’m here to help!\n\n(19:00:16) Liz: How do I connect with customer service?\n\n(19:00:20) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(19:00:44) Liz: Leave a message\n\n(19:00:48) Momcozy: Could you please let me know your name and email address?\n\n(19:01:13) Liz: name: Elizabeth\n\nemail: ekmaginot@gmail.com\n\n(19:01:18) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(19:02:37) Liz uploaded: 3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG1CMDHEM0HNWPWE5H3B3S/3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\n\nType: image/jpeg\n\nSize: 396859\n\n(19:03:28) Liz uploaded: K8d1o4CBWI_yKsCEnv--sUVW.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG2Z1S4HFX40PCZ09JRYDN/K8d1o4CBWI_yKsCEnv--sUVW.jpeg\n\nType: image/jpeg\n\nSize: 109559\n\n(19:08:23) Liz: I have made sure the pump parts are dry and installed correctly. But the left side always chirps each pump release.\n\n(19:09:54) Liz uploaded: yp5fne3wH0Q1o8HTSPtQaPD7.mp4\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGGEQ7398434BSSX8S8T79Z/yp5fne3wH0Q1o8HTSPtQaPD7.mp4\n\nType: video/mp4\n\nSize: 1032345\n\n(19:10:43) Liz: Thank you and I look forward to your follow up and next steps. Happy to provide more information if you need."
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{
  "translated_subject": "与 Liz 的对话",
  "translated_description": "与 Liz 的对话",
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  "translated_category_label": "CPI::噪音大",
  "translated_messages": [
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      "translated_text": "(04:56:53) Momcozy Mia: 您好，\n\n感谢您向我们反映此问题。听到您的吸奶器发出异常噪音，我们深表遗憾，并完全理解您的顾虑。我们将协助您查明原因并寻找最佳解决方案。\n\n为了更好地分析您遇到的问题，请提供：\n1. 电机底部的照片，以便我们获取序列号（SN）和型号。\n2. 位于包装盒底部的 UDI（唯一设备标识符）信息。\n\n为了更好地了解情况，能否告知我们：这是您使用了一段时间的吸奶器新出现的问题，还是刚开始使用？\n\n如果您刚开始使用：\n一段简短的视频将非常有帮助。请拍摄以下步骤，并在每次录制时保持电机档位和模式相同：\n1. 首先，取下奶瓶和所有配件。单独开启电机并记录声音。\n2. 接着，安装奶瓶和配件，再次开启并记录声音。\n3. 最后，像往常一样佩戴吸奶器，开启电机并记录声音。\n\n如果是在使用一段时间后产生的噪音：\n我们理解随着时间的推移，某些磨损可能会导致噪音增加。在这种情况下，我们很乐意提供部分退款，作为对给您带来不便的慰问礼节。\n\n但是，如果噪音过大且影响了您的使用体验，且订单来自 Momcozy 官方商店，我们非常愿意为您安排换货。\n\n感谢您在解决问题过程中的耐心与配合。请告知我们属于哪种情况，我们将共同采取下一步行动。"
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    {
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      "created_at": "2026-05-13T11:20:44Z",
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      "translated_text": "(18:58:52) Liz: 你好，我的新款 Air 1 在吸奶时会发出唧唧声。它出故障了，你能帮我换货吗？或者提交此查询的步骤是什么？谢谢！\n\n(18:59:02) Momcozy: 非常感谢您的耐心等待！我正在为您寻找解决方案，一旦有更多信息会立即更新。请稍等——我们会为您提供帮助！\n\n(18:59:19) Liz 上传了：yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGFVBRD93HTJ2S031Q66SBQ/yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\n类型: image/jpeg\n大小: 365465\n\n(18:59:28) Momcozy: 噢不，很抱歉听到您的 Air 1 发出唧唧声！让我们尝试快速检查：确保所有部件组装正确且吸奶器佩戴得当。您也可以单独运行电机——取下奶瓶和配件，然后开启。如果噪音停止，可能是配件或组装问题。如果电机仍然发出唧唧声，可能是内部问题。如果声音持续，请联系客户支持并分享细节，例如唧唧声何时发生，以及是在单侧还是双侧。根据我目前掌握的信息，我无法为您确认 Air 1 的换货流程。\n\n(18:59:34) Liz: 我几天前从亚马逊订购的，有订单号\n\n(18:59:34) Momcozy: 今天还有其他我可以帮您的吗？\n\n(18:59:41) Momcozy: 非常感谢您分享您的亚马逊订单号！能否告知您接下来想做什么——您是想换货、退货，还是想了解订单的最新情况？我很乐意为您提供帮助！\n\n(19:00:16) Liz: 我该如何联系客服？\n\n(19:00:20) Momcozy: 抱歉，我们的客服代表目前正忙/离线。请稍后尝试再次联系我们，或点击下方的 [留言] 按钮提交您的具体请求。留言后将自动创建一个工单，我们的人工客服会尽快跟进您！\n\n[留言] [稍后重试]\n\n(19:00:44) Liz: 留言\n\n(19:00:48) Momcozy: 请告知您的姓名和电子邮箱地址好吗？\n\n(19:01:13) Liz: 姓名: Elizabeth\n邮箱: ekmaginot@gmail.com\n\n(19:01:18) Momcozy: 请留下以下信息，这将帮助我们更快速、更准确地解决您的问题：\n1. 您的订单号（如果没有可以留空）：\n2. 产品型号/名称：\n3. 具体需求说明：\n我们将尽快将您的留言转化为工单并同步给支持团队~\n请放心，我们会主动在 24 小时内联系您并给予满意的答复！如果您稍后还有任何补充，请随时在此留言，我们会及时查看~\n感谢使用在线聊天。祝您度过愉快的一天。😊\n\n(19:02:37) Liz 上传了：3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG1CMDHEM0HNWPWE5H3B3S/3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\n类型: image/jpeg\n大小: 396859\n\n(19:03:28) Liz 上传了：K8d1o4CBWI_yKsCEnv--sUVW.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG2Z1S4HFX40PCZ09JRYDN/K8d1o4CBWI_yKsCEnv--sUVW.jpeg\n类型: image/jpeg\n大小: 109559\n\n(19:08:23) Liz: 我已经确认吸奶器部件干燥且安装正确。但左侧在每次吸奶释放时总会发出唧唧声。\n\n(19:09:54) Liz 上传了：yp5fne3wH0Q1o8HTSPtQaPD7.mp4\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGGEQ7398434BSSX8S8T79Z/yp5fne3wH0Q1o8HTSPtQaPD7.mp4\n类型: video/mp4\n大小: 1032345\n\n(19:10:43) Liz: 谢谢，我期待您的跟进和后续步骤。如果需要，我很乐意提供更多信息。"
    },
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      "created_at": "2026-05-13T11:20:44Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57882751075353",
      "created_at": "2026-05-13T11:01:19Z",
      "sender_type": "internal",
      "author_name": "Liz",
      "channel": "whatsapp",
      "translated_text": "与 Liz 的对话"
    },
    {
      "conversation_id": "57882751075225",
      "created_at": "2026-05-13T11:01:19Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "whatsapp",
      "translated_text": ""
    }
  ],
  "chinese_reading_text": "【标题】：与 Liz 的对话\n【既有分类】：CPI::噪音大\n【产品/型号】：milk pump::Momcozy::Air 1\n【客服备注】：(无)\n【描述】：与 Liz 的对话\n\n【会话详情】：\n- [系统] (2026-05-13 20:56:58) Momcozy Mia 引导客户排查噪音问题，要求提供电机底部照片(SN/型号)、包装盒UDI信息，并提供了针对新机或旧机噪音的视频拍摄指南及后续解决方案（退款或换货）。\n- [客户] (18:58:52) Liz: 询问新款 Air 1 吸奶时发出唧唧声的换货流程。\n- [系统] (18:59:02) 告知客户正在寻找解决方案。\n- [客户] (18:59:19) 上传了产品图片。\n- [系统] (18:59:28) 提供初步自助排查建议（检查组装、单独运行电机等）。\n- [客户] (18:59:34) 补充是从亚马逊订购的。\n- [系统] (18:59:41) 询问客户期望的处理方式（换货/退货）。\n- [客户] (19:00:16) 询问如何联系人工客服。\n- [系统] (19:00:20) 告知客服离线，引导客户点击“留言”创建工单。\n- [客户] (19:01:13) 提供姓名 Elizabeth，邮箱 ekmaginot@gmail.com。\n- [系统] (19:01:18) 告知已记录，承诺 24 小时内联系。\n- [客户] (19:02:37 - 19:09:54) 连续上传了多张照片及视频，并明确表示已经过检查组装且确认左侧持续发出唧唧声。\n- [客户] (19:10:43) 表达感谢并等待后续跟进。",
  "translation_notes": [
    "“chirping” 翻译为 “唧唧声”，符合吸奶器气动部件异常噪音的描述。",
    "保留了所有 Zendesk 附件链接、时间戳和原始邮箱信息。",
    "messages 中的 text 包含完整的对话历史，已按 turn 逐条翻译并对应。"
  ]
}

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      "body": "(04:56:53) Momcozy Mia: Hello,\n\n \n\nThank you for bringing this to our attention. We're truly sorry to hear about the unusual noise from your pump and completely understand your concern. We're here to help you identify the cause and find the best solution.\n\n \n\nTo better analyze the issue you're experiencing, please provide:\n\nA photo of bottom of motor to let us get the SN and model number :\n\nUDI (Unique Device Identifier) information located on the bottom of the box.\n\n \n\nTo better understand the situation, could you let us know: Is this a new issue with a pump you've been using for a while, or did you just start using it?\n\n \n\nIf you just started using it:\n\n \n\nA quick video would be incredibly helpful. Could you please film these steps, keeping the motor level and mode the same for each recording?\n\n  \n\n  1. First, remove the milk bowl and all accessories. Turn on the motor alone and record the sound.\n\n 2. Next, install the milk bowl and accessories, turn it on again, and record the sound.\n\n 3. Finally, wear the pump as usual, turn on the motor, and record the sound. \n\n  \n\nIf the noise developed after some use:\n\n \n\nWe understand that some wear over time can lead to increased noise. In this case, we would be happy to offer a partial refund as a gesture of goodwill for any inconvenience caused.\n\n \n\nHowever, if the noise is excessively loud and affecting your experience, we are more than willing to arrange a replacement for you if the order if from our Momcozy official store.\n\n \n\nWe appreciate your patience and cooperation as we work to resolve this. Please let us know which scenario applies, and we'll take the next steps together.",
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      "body": "(04:56:53) Momcozy Mia: Hello,\n \nThank you for bringing this to our attention. We're truly sorry to hear about the unusual noise from your pump and completely understand your concern. We're here to help you identify the cause and find the best solution.\n \nTo better analyze the issue you're experiencing, please provide:\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nTo better understand the situation, could you let us know: Is this a new issue with a pump you've been using for a while, or did you just start using it?\n \nIf you just started using it:\n \nA quick video would be incredibly helpful. Could you please film these steps, keeping the motor level and mode the same for each recording?\n \n\n 1. First, remove the milk bowl and all accessories. Turn on the motor alone and record the sound.\n 2. Next, install the milk bowl and accessories, turn it on again, and record the sound.\n 3. Finally, wear the pump as usual, turn on the motor, and record the sound.\n\n \nIf the noise developed after some use:\n \nWe understand that some wear over time can lead to increased noise. In this case, we would be happy to offer a partial refund as a gesture of goodwill for any inconvenience caused.\n \nHowever, if the noise is excessively loud and affecting your experience, we are more than willing to arrange a replacement for you if the order if from our Momcozy official store.\n \nWe appreciate your patience and cooperation as we work to resolve this. Please let us know which scenario applies, and we'll take the next steps together.",
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      "body": "(18:58:52) Liz: Hello, my new air 1 is chirping when pumping. It is faulty, can you help me obtain a replacement? Or what are the steps to submit this inquiry? Thank you!\n(18:59:02) Momcozy: Thank you so much for your patience! I’m currently looking into a solution for you and will update you as soon as I have more information. Hang tight—we’re here to help!\n(18:59:19) Liz uploaded: yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGFVBRD93HTJ2S031Q66SBQ/yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\nType: image/jpeg\nSize: 365465\n(18:59:28) Momcozy: Oh no, I’m sorry to hear your Air 1 is making a chirping noise! Let’s try a quick check: make sure everything is assembled correctly and the pump is worn properly. You can also run the motor by itself—remove the milk cup and accessories, then turn it on. If the noise stops, it might be the accessories or assembly. If the motor still chirps, it could be an internal issue. If the sound continues, please reach out to customer support and share details like when the chirping happens and if it’s on one or both sides. I’m unable to confirm a replacement process for your Air 1 based on the information I have.\n(18:59:34) Liz: I ordered from Amazon a few days ago and have the order number\n(18:59:34) Momcozy: Is there anything else I can help you with today?\n(18:59:41) Momcozy: Thank you so much for sharing your Amazon order number! Could you let me know what you’d like to do next—are you looking for a replacement, a return, or maybe an update on your order? I’m here to help!\n(19:00:16) Liz: How do I connect with customer service?\n(19:00:20) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(19:00:44) Liz: Leave a message\n(19:00:48) Momcozy: Could you please let me know your name and email address?\n(19:01:13) Liz: name: Elizabeth\nemail: ekmaginot@gmail.com\n(19:01:18) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(19:02:37) Liz uploaded: 3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG1CMDHEM0HNWPWE5H3B3S/3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\nType: image/jpeg\nSize: 396859\n(19:03:28) Liz uploaded: K8d1o4CBWI_yKsCEnv--sUVW.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG2Z1S4HFX40PCZ09JRYDN/K8d1o4CBWI_yKsCEnv--sUVW.jpeg\nType: image/jpeg\nSize: 109559\n(19:08:23) Liz: I have made sure the pump parts are dry and installed correctly. But the left side always chirps each pump release.\n(19:09:54) Liz uploaded: yp5fne3wH0Q1o8HTSPtQaPD7.mp4\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGGEQ7398434BSSX8S8T79Z/yp5fne3wH0Q1o8HTSPtQaPD7.mp4\nType: video/mp4\nSize: 1032345\n(19:10:43) Liz: Thank you and I look forward to your follow up and next steps. Happy to provide more information if you need.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(18:58:52) Liz: Hello, my new air 1 is chirping when pumping. It is faulty, can you help me obtain a replacement? Or what are the steps to submit this inquiry? Thank you!\n<br>(18:59:02) Momcozy: Thank you so much for your patience! I’m currently looking into a solution for you and will update you as soon as I have more information. Hang tight—we’re here to help!\n<br>(18:59:19) Liz uploaded: yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGFVBRD93HTJ2S031Q66SBQ/yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGFVBRD93HTJ2S031Q66SBQ/yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 365465\n<br>(18:59:28) Momcozy: Oh no, I’m sorry to hear your Air 1 is making a chirping noise! Let’s try a quick check: make sure everything is assembled correctly and the pump is worn properly. You can also run the motor by itself—remove the milk cup and accessories, then turn it on. If the noise stops, it might be the accessories or assembly. If the motor still chirps, it could be an internal issue. If the sound continues, please reach out to customer support and share details like when the chirping happens and if it’s on one or both sides. I’m unable to confirm a replacement process for your Air 1 based on the information I have.\n<br>(18:59:34) Liz: I ordered from Amazon a few days ago and have the order number\n<br>(18:59:34) Momcozy: Is there anything else I can help you with today?\n<br>(18:59:41) Momcozy: Thank you so much for sharing your Amazon order number! Could you let me know what you’d like to do next—are you looking for a replacement, a return, or maybe an update on your order? I’m here to help!\n<br>(19:00:16) Liz: How do I connect with customer service?\n<br>(19:00:20) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(19:00:44) Liz: Leave a message\n<br>(19:00:48) Momcozy: Could you please let me know your name and email address?\n<br>(19:01:13) Liz: name: Elizabeth\n<br>email: <a href=\"mailto:ekmaginot@gmail.com\" rel=\"noreferrer\">ekmaginot@gmail.com</a>\n<br>(19:01:18) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(19:02:37) Liz uploaded: 3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG1CMDHEM0HNWPWE5H3B3S/3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG1CMDHEM0HNWPWE5H3B3S/3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 396859\n<br>(19:03:28) Liz uploaded: K8d1o4CBWI_yKsCEnv--sUVW.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG2Z1S4HFX40PCZ09JRYDN/K8d1o4CBWI_yKsCEnv--sUVW.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG2Z1S4HFX40PCZ09JRYDN/K8d1o4CBWI_yKsCEnv--sUVW.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 109559\n<br>(19:08:23) Liz: I have made sure the pump parts are dry and installed correctly. But the left side always chirps each pump release.\n<br>(19:09:54) Liz uploaded: yp5fne3wH0Q1o8HTSPtQaPD7.mp4\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGGEQ7398434BSSX8S8T79Z/yp5fne3wH0Q1o8HTSPtQaPD7.mp4\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGGEQ7398434BSSX8S8T79Z/yp5fne3wH0Q1o8HTSPtQaPD7.mp4</a>\n<br>Type: video/mp4\n<br>Size: 1032345\n<br>(19:10:43) Liz: Thank you and I look forward to your follow up and next steps. Happy to provide more information if you need.</p></div>",
      "plain_body": "(18:58:52) Liz: Hello, my new air 1 is chirping when pumping. It is faulty, can you help me obtain a replacement? Or what are the steps to submit this inquiry? Thank you!\n\n(18:59:02) Momcozy: Thank you so much for your patience! I’m currently looking into a solution for you and will update you as soon as I have more information. Hang tight—we’re here to help!\n\n(18:59:19) Liz uploaded: yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGFVBRD93HTJ2S031Q66SBQ/yPD9PDpDZL_TnSGQ2KDIHN5u.jpeg\n\nType: image/jpeg\n\nSize: 365465\n\n(18:59:28) Momcozy: Oh no, I’m sorry to hear your Air 1 is making a chirping noise! Let’s try a quick check: make sure everything is assembled correctly and the pump is worn properly. You can also run the motor by itself—remove the milk cup and accessories, then turn it on. If the noise stops, it might be the accessories or assembly. If the motor still chirps, it could be an internal issue. If the sound continues, please reach out to customer support and share details like when the chirping happens and if it’s on one or both sides. I’m unable to confirm a replacement process for your Air 1 based on the information I have.\n\n(18:59:34) Liz: I ordered from Amazon a few days ago and have the order number\n\n(18:59:34) Momcozy: Is there anything else I can help you with today?\n\n(18:59:41) Momcozy: Thank you so much for sharing your Amazon order number! Could you let me know what you’d like to do next—are you looking for a replacement, a return, or maybe an update on your order? I’m here to help!\n\n(19:00:16) Liz: How do I connect with customer service?\n\n(19:00:20) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(19:00:44) Liz: Leave a message\n\n(19:00:48) Momcozy: Could you please let me know your name and email address?\n\n(19:01:13) Liz: name: Elizabeth\n\nemail: ekmaginot@gmail.com\n\n(19:01:18) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n  1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(19:02:37) Liz uploaded: 3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG1CMDHEM0HNWPWE5H3B3S/3DKGr9KZDaE1N9Pkz_aPT3b6.jpeg\n\nType: image/jpeg\n\nSize: 396859\n\n(19:03:28) Liz uploaded: K8d1o4CBWI_yKsCEnv--sUVW.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGG2Z1S4HFX40PCZ09JRYDN/K8d1o4CBWI_yKsCEnv--sUVW.jpeg\n\nType: image/jpeg\n\nSize: 109559\n\n(19:08:23) Liz: I have made sure the pump parts are dry and installed correctly. But the left side always chirps each pump release.\n\n(19:09:54) Liz uploaded: yp5fne3wH0Q1o8HTSPtQaPD7.mp4\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGGEQ7398434BSSX8S8T79Z/yp5fne3wH0Q1o8HTSPtQaPD7.mp4\n\nType: video/mp4\n\nSize: 1032345\n\n(19:10:43) Liz: Thank you and I look forward to your follow up and next steps. Happy to provide more information if you need.",
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