更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254664",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:48:21Z",
"updated_at": "2026-05-13T10:48:21Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Jul 3/2025",
"agents_notes": "Jul 3/2025",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57882468307993",
"type": "Comment",
"created_at": "2026-05-13T10:48:21Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们期待您对 Momcozy 体验的反馈",
"translated_description": "亲爱的客户,\n\n再次感谢您的耐心等待,并感谢您给我们为您提供支持的机会。💛\n\n我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,能为处于相同决策中的人提供巨大的参考价值。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡\n\n诚挚问候,\nMomcozy 客户支持团队",
"translated_agents_notes": "2025年7月3日",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57882468307993",
"created_at": "2026-05-13T10:48:21Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户,\n \n再次感谢您的耐心等待,并感谢您给我们为您提供支持的机会。💛\n \n我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,能为处于相同决策中的人提供巨大的参考价值。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡\n \n诚挚问候,\nMomcozy 客户支持团队"
}
],
"chinese_reading_text": "【标题】:我们期待您对 Momcozy 体验的反馈\n【既有分类】:Trustpilot 评价\n【产品/渠道】:milk pump::Momcozy::M9 / Agent (web)\n【客服备注】:2025年7月3日\n【描述】:亲爱的客户,再次感谢您的耐心等待,并感谢您给我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,能为处于相同决策中的人提供巨大的参考价值。👉 留下 Trustpilot 评价。再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡 诚挚问候,Momcozy 客户支持团队\n【会话记录】:\n[2026-05-13 10:48:21 RT-Kay (admin)]: 亲爱的客户,再次感谢您的耐心等待,并感谢您给我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,能为处于相同决策中的人提供巨大的参考价值。👉 留下 Trustpilot 评价。再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡 诚挚问候,Momcozy 客户支持团队",
"translation_notes": [
"Agent notes 'Jul 3/2025' 已按中文习惯翻译为 '2025年7月3日'。"
]
}
ticket_raw_json
{
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"value": "b2b__babylist",
"name": "B2B::Babylist"
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"subject": "We'd love your feedback on your Momcozy experience",
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"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
"id": 34029476051481,
"value": "Jul 3/2025"
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{
"id": 34154549939865,
"value": "report__trustpilot_review_",
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],
"ticket": {
"id": 1254664,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254664.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57882468307993,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:48:21Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57882468307993,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
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"locale": "en",
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"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "mercedessuski@gmail.com",
"name": "Mercedes Suski"
},
"from": {
"ticket_id": 1156931,
"subject": "Pump not working",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:48:21Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
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