更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254663",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:47:44Z",
"updated_at": "2026-05-13T10:47:44Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 of the pump doesn't turn on nor charging.\n\nDate: 12/08/25",
"agents_notes": "1 of the pump doesn't turn on nor charging.\n\nDate: 12/08/25",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57882486490777",
"type": "Comment",
"created_at": "2026-05-13T10:47:44Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们非常希望听取您对 Momcozy 体验的反馈",
"translated_description": "亲爱的顾客,\n\n再次感谢您的耐心等待,并感谢您给我们提供支持您的机会。 💛\n\n我们知道拥有可以信赖的产品有多重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,可以为面临同样抉择的人带来巨大帮助。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论何时您需要我们,我们都在。 🧡\n\n顺祝商祺,\nMomcozy 客户支持团队",
"translated_agents_notes": "其中一个泵无法开机也无法充电。\n\n日期:12/08/25",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57882486490777",
"created_at": "2026-05-13T10:47:44Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客,\n \n再次感谢您的耐心等待,并感谢您给我们提供支持您的机会。 💛\n \n我们知道拥有可以信赖的产品有多重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,可以为面临同样抉择的人带来巨大帮助。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论何时您需要我们,我们都在。 🧡\n \n顺祝商祺,\nMomcozy 客户支持团队"
}
],
"chinese_reading_text": "【标题】:我们非常希望听取您对 Momcozy 体验的反馈\n【既有分类】:Trustpilot 评价\n【产品/渠道】:milk pump::Momcozy::M9 (渠道: Agent)\n【客服备注】:其中一个泵无法开机也无法充电。日期:12/08/25\n【描述翻译】:亲爱的顾客,再次感谢您的耐心等待并给予我们支持您的机会。我们很高兴能改善您的体验,并希望您能在 Trustpilot 分享您的评价。\n【会话记录】:\n[2026-05-13 10:47:44] (web) RT-Kay: 亲爱的顾客,再次感谢您的耐心等待。我们很高兴能帮助改善您的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。👉 留下 Trustpilot 评价。顺祝商祺,Momcozy 客户支持团队",
"translation_notes": []
}
ticket_raw_json
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"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "1 of the pump doesn't turn on nor charging.\n\nDate: 12/08/25"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"custom_status_id": 32358772424217,
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"created": "2026-05-13T10:47:44Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"34154549939865": "Report::Trustpilot review",
"34154710239001": null,
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{
"id": 34029476051481,
"value": "1 of the pump doesn't turn on nor charging.\n\nDate: 12/08/25"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
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],
"ticket": {
"id": 1254663,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254663.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57882486490777,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:47:44Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57882486490777,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57882486490649,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "graves.kelly1096@gmail.com",
"name": "graves.kelly1096"
},
"from": {
"ticket_id": 1169412,
"subject": "Call with Caller +1 (202) 903-7306",
"channel": "voice"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:47:44Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
"latitude": 22.2578,
"longitude": 114.1657
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"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
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