我们非常希望听取您对 Momcozy 体验的反馈

We'd love your feedback on your Momcozy experience
Ticket 1254663 pending normal 2026-05-13T10:47:44Z Zendesk
客服备注 / Agents notes 34029476051481
1 of the pump doesn't turn on nor charging. Date: 12/08/25
其中一个泵无法开机也无法充电。 日期:12/08/25
Zendesk 既有问题分类 34154549939865
Report::Trustpilot review
value: report__trustpilot_review_
Trustpilot 评价
销售渠道 / 来源渠道 32685292044825
B2B::Aeroflow Breastpumps
value: b2b__aeroflow_breastpumps
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"web": 1}
本地 channel
Agent
更新时间
2026-05-13T10:47:44Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】:我们非常希望听取您对 Momcozy 体验的反馈
【既有分类】:Trustpilot 评价
【产品/渠道】:milk pump::Momcozy::M9 (渠道: Agent)
【客服备注】:其中一个泵无法开机也无法充电。日期:12/08/25
【描述翻译】:亲爱的顾客,再次感谢您的耐心等待并给予我们支持您的机会。我们很高兴能改善您的体验,并希望您能在 Trustpilot 分享您的评价。
【会话记录】:
[2026-05-13 10:47:44] (web) RT-Kay: 亲爱的顾客,再次感谢您的耐心等待。我们很高兴能帮助改善您的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。👉 留下 Trustpilot 评价。顺祝商祺,Momcozy 客户支持团队

描述与翻译

中文描述

亲爱的顾客,

再次感谢您的耐心等待,并感谢您给我们提供支持您的机会。 💛

我们知道拥有可以信赖的产品有多重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。

如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,可以为面临同样抉择的人带来巨大帮助。

👉 留下 Trustpilot 评价

再次感谢您的信任与理解。无论何时您需要我们,我们都在。 🧡

顺祝商祺,
Momcozy 客户支持团队

英文/原始描述

Dear Customer,

Thank you again for your patience and for allowing us the opportunity to support you. 💛

We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.

If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.

👉 Leave a Trustpilot Review

Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡

Warm regards,
Momcozy Customer Support Team

Conversation 中文翻译

#1 unknown 2026-05-13T10:47:44Z web Comment RT-Kay
亲爱的顾客,

再次感谢您的耐心等待,并感谢您给我们提供支持您的机会。 💛

我们知道拥有可以信赖的产品有多重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。

如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,可以为面临同样抉择的人带来巨大帮助。

👉 留下 Trustpilot 评价

再次感谢您的信任与理解。无论何时您需要我们,我们都在。 🧡

顺祝商祺,
Momcozy 客户支持团队
英文原文 / 原始消息
Dear Customer,
 
Thank you again for your patience and for allowing us the opportunity to support you. 💛
 
We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.
 
If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.
 
👉 Leave a Trustpilot Review
 
Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡
 
Warm regards,
Momcozy Customer Support Team

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Aeroflow Breastpumpsb2b__aeroflow_breastpumps
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
340294760514811 of the pump doesn't turn on nor charging. Date: 12/08/25
34154549939865Report::Trustpilot reviewreport__trustpilot_review_

更多原始信息

提取后的分类输入 JSON
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翻译 JSON
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  "translated_description": "亲爱的顾客,\n\n再次感谢您的耐心等待,并感谢您给我们提供支持您的机会。 💛\n\n我们知道拥有可以信赖的产品有多重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经验,可以为面临同样抉择的人带来巨大帮助。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论何时您需要我们,我们都在。 🧡\n\n顺祝商祺,\nMomcozy 客户支持团队",
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