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"type": "Comment",
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"body": "Hello,\n\nThank you for bringing this to our attention. Please rest assured that all your data is kept private and secure. We take data protection very seriously and ensure that any further communications are handled safely and appropriately.\n\nWe sincerely apologize for the inconvenience and frustration this situation has caused. We understand your concerns and truly regret the experience you’ve had.\n\nAfter reviewing your order, we found that the upgraded firmware set is currently out of stock, and unfortunately, we do not have a confirmed timeframe for when it will be available again. To resolve this, we’d like to offer you two options:\n- You may wait for the restock of the firmware set.\n- Alternatively, we can process a refund to your payment method used for the original order, please confirm if still active.\n\nWe sincerely apologize again for the inconvenience and appreciate your patience and understanding.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for bringing this to our attention. Please rest assured that all your data is kept private and secure. We take data protection very seriously and ensure that any further communications are handled safely and appropriately.<br> <br>We sincerely apologize for the inconvenience and frustration this situation has caused. We understand your concerns and truly regret the experience you’ve had.<br> <br>After reviewing your order, we found that the upgraded firmware set is currently out of stock, and unfortunately, we do not have a confirmed timeframe for when it will be available again. To resolve this, we’d like to offer you two options:<br><ul dir=\"auto\"><li>You may wait for the restock of the firmware set.</li><li><p dir=\"auto\">Alternatively, we can process a refund to your payment method used for the original order, please confirm if still active.</p><p dir=\"auto\"> </p></li></ul>We sincerely apologize again for the inconvenience and appreciate your patience and understanding.<br> <br>Warm regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for bringing this to our attention. Please rest assured that all your data is kept private and secure. We take data protection very seriously and ensure that any further communications are handled safely and appropriately.\n \nWe sincerely apologize for the inconvenience and frustration this situation has caused. We understand your concerns and truly regret the experience you’ve had.\n \nAfter reviewing your order, we found that the upgraded firmware set is currently out of stock, and unfortunately, we do not have a confirmed timeframe for when it will be available again. To resolve this, we’d like to offer you two options:\n You may wait for the restock of the firmware set. Alternatively, we can process a refund to your payment method used for the original order, please confirm if still active. We sincerely apologize again for the inconvenience and appreciate your patience and understanding.\n \nWarm regards, \nMomcozy Customer Support Team",
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"name": "Zeynep Dartan",
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"created_at": "2026-05-14T02:58:24Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
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"id": 57893435613465,
"type": "Comment",
"author_id": 57882324250393,
"body": "How are you planning to make this right? I am expecting compensation for this breach of privacy.\n\n\nKate (Momcozy support) <support@momcozy.com> schrieb am Mi., 13. Mai 2026, 12:47:",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">How are you planning to make this right? I am expecting compensation for this breach of privacy.</div><br><div><div dir=\"ltr\">Kate (Momcozy support) <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> schrieb am Mi., 13. Mai 2026, 12:47:<br></div></div></div>",
"plain_body": "How are you planning to make this right? I am expecting compensation for this breach of privacy. \n Kate (Momcozy support) <support@momcozy.com> schrieb am Mi., 13. Mai 2026, 12:47:",
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"name": "Zeynep Dartan",
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"support@momcozy.com"
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"created_at": "2026-05-13T22:16:24Z",
"metadata": {
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"email_id": "01KRHPK4WBKS3RMXVECQDNYV94",
"ip_address": "209.85.220.41",
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"id": 57893381035545,
"type": "Comment",
"author_id": 57882324250393,
"body": "I just hope you're handling the data pertaining my kid with more caution than you apparently do handle my data.\n\n\nKate (Momcozy support) <support@momcozy.com> schrieb am Mi., 13. Mai 2026, 12:47:",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">I just hope you're handling the data pertaining my kid with more caution than you apparently do handle my data.</div><br><div><div dir=\"ltr\">Kate (Momcozy support) <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> schrieb am Mi., 13. Mai 2026, 12:47:<br></div></div></div>",
"plain_body": "I just hope you're handling the data pertaining my kid with more caution than you apparently do handle my data. \n Kate (Momcozy support) <support@momcozy.com> schrieb am Mi., 13. Mai 2026, 12:47:",
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"address": "zeynepd@live.de",
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"support@momcozy.com",
"zeynepd@live.de",
"bartosz-r@t-online.de",
"melanie-gertz@web.de",
"sophie.gassmann1996@web.de",
"becker.sv@outlook.de",
"rueffer2019@web.de",
"chrismueller.pv84@gmail.com",
"wb.buasri20@gmail.com",
"p.lewald@gmail.com",
"familietrieb@gmx.de",
"anette.schwenger98@googlemail.com",
"sebastian.glas.93@googlemail.com",
"hannihanspach@gmail.com",
"lisa.hofmann21@yahoo.de",
"nico_m06@web.de",
"tobibrink@googlemail.com",
"timo.raissle@icloud.com",
"larsboehm@web.de",
"selina.widmann@gmx.de",
"jasmin.goeker@outlook.de",
"marinafauck@gmx.de",
"matthiasbisterfeld@gmx.de",
"info@danielschierholz.de",
"christopher.speck@t-online.de",
"anika-wi@web.de",
"daniel.klatte@gmx.de",
"mergljasmin@gmail.com",
"t-koenig@online.de",
"goksalerdem@icloud.com",
"luckmann85@outlook.de",
"denise.teusch@web.de",
"antonia-meyert@gmx.de",
"birnbach.jessica@web.de",
"jasmin-brockmann@web.de",
"florianwolf93@gmail.com",
"jasmin1610@icloud.com",
"robert@mejzr.eu",
"janekhein68@web.de",
"k95s@web.de",
"michaelbirkefeld@web.de",
"philipkuehn+momcozy@icloud.com",
"timo.sievers@gmx.net",
"franzihahn23@gmail.com"
]
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"created_at": "2026-05-13T22:13:36Z",
"metadata": {
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{
"id": 57883287790105,
"type": "Comment",
"author_id": 57882324198937,
"body": "Dear all,\n\nI am writing only to help prevent any further spread of the visible recipient list in this email chain.\n\nThe original message appears to have been sent with numerous recipients visible in CC. I have already contacted Momcozy directly and asked them to handle this as a potential data protection incident and to move any further communication to individual emails or BCC.\n\nPlease do not use “Reply all” in this email chain and please do not forward or otherwise use the visible recipient addresses.\n\nThank you.\n\nKind regards\n\n* * *\n\nSehr geehrte Damen und Herren,\n\nich schreibe ausschließlich, um eine weitere Verbreitung der sichtbaren Empfängerliste in dieser E-Mail-Kette zu vermeiden.\n\nDie ursprüngliche Nachricht wurde offenbar mit zahlreichen sichtbar im CC stehenden Empfängerinnen und Empfängern versendet. Ich habe Momcozy bereits direkt kontaktiert und darum gebeten, den Vorgang als möglichen Datenschutzvorfall zu prüfen und jede weitere Kommunikation ausschließlich per Einzelmail oder BCC fortzuführen.\n\nBitte verwenden Sie in dieser E-Mail-Kette nicht die Funktion „Allen antworten“ und leiten Sie die sichtbaren Empfängeradressen bitte nicht weiter bzw. verwenden Sie diese nicht anderweitig.\n\nVielen Dank.\n\nMit freundlichen Grüßen\n\n**Gesendet:** Mittwoch, 13. Mai 2026 um 12:54\n\n**Von:**\"Zeynep Dartan\" <zeynepd@live.de>\n\n**An:**\"Momcozy support\" <support@momcozy.com>\n\n**CC:**\"Bartosz R\" <bartosz-r@t-online.de>,\"Melanie Gertz\" <melanie-gertz@web.de>,\"Sophie Gassmann1996\" <sophie.gassmann1996@web.de>,\"Sven Becker\" <becker.sv@outlook.de>,\"rueffer2019@web.de\" <rueffer2019@web.de>,\"chrismueller.pv84@gmail.com\" <chrismueller.pv84@gmail.com>,\"wb.buasri20@gmail.com\" <wb.buasri20@gmail.com>,\"P.Lewald@gmail.com\" <P.Lewald@gmail.com>,\"familietrieb@gmx.de\" <familietrieb@gmx.de>,\"anette.schwenger98@googlemail.com\" <anette.schwenger98@googlemail.com>,\"sebastian.glas.93@googlemail.com\" <sebastian.glas.93@googlemail.com>,\"hannihanspach@gmail.com\" <hannihanspach@gmail.com>,\"lisa.hofmann21@yahoo.de\" <lisa.hofmann21@yahoo.de>,\"nico_m06@web.de\" <nico_m06@web.de>,\"tobibrink@googlemail.com\" <tobibrink@googlemail.com>,\"timo.raissle@icloud.com\" <timo.raissle@icloud.com>,\"larsboehm@web.de\" <larsboehm@web.de>,\"selina.widmann@gmx.de\" <selina.widmann@gmx.de>,\"Jasmin.goeker@outlook.de\" <Jasmin.goeker@outlook.de>,\"marinafauck@gmx.de\" <marinafauck@gmx.de>,\"tobias.hecking@googlemail.com\" <tobias.hecking@googlemail.com>,\"matthiasbisterfeld@gmx.de\" <matthiasbisterfeld@gmx.de>,\"info@danielschierholz.de\" <info@danielschierholz.de>,\"christopher.speck@t-online.de\" <christopher.speck@t-online.de>,\"anika-wi@web.de\" <anika-wi@web.de>,\"daniel.klatte@gmx.de\" <daniel.klatte@gmx.de>,\"mergljasmin@gmail.com\" <mergljasmin@gmail.com>,\"t-koenig@online.de\" <t-koenig@online.de>,\"goksalerdem@icloud.com\" <goksalerdem@icloud.com>,\"luckmann85@outlook.de\" <luckmann85@outlook.de>,\"Denise.Teusch@web.de\" <Denise.Teusch@web.de>,\"antonia-meyert@gmx.de\" <antonia-meyert@gmx.de>,\"birnbach.jessica@web.de\" <birnbach.jessica@web.de>,\"jasmin-brockmann@web.de\" <jasmin-brockmann@web.de>,\"florianwolf93@gmail.com\" <florianwolf93@gmail.com>,\"jasmin1610@icloud.com\" <jasmin1610@icloud.com>,\"robert@mejzr.eu\" <robert@mejzr.eu>,\"janekhein68@web.de\" <janekhein68@web.de>,\"k95s@web.de\" <k95s@web.de>,\"michaelbirkefeld@web.de\" <michaelbirkefeld@web.de>,\"philipkuehn+momcozy@icloud.com\" <philipkuehn+momcozy@icloud.com>,\"timo.sievers@gmx.net\" <timo.sievers@gmx.net>,\"franzihahn23@gmail.com\" <franzihahn23@gmail.com>\n\n**Betreff:** Re: Momcozy Re: Re: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions\n\nDie Bestellnummer ist JJ1634436.\n\n\nVon meinem iPhone gesendet",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12px; color: #000;\">\n<p dir=\"auto\">Dear all,</p>\n<p dir=\"auto\">I am writing only to help prevent any further spread of the visible recipient list in this email chain.</p>\n<p dir=\"auto\">The original message appears to have been sent with numerous recipients visible in CC. I have already contacted Momcozy directly and asked them to handle this as a potential data protection incident and to move any further communication to individual emails or BCC.</p>\n<p dir=\"auto\">Please do not use “Reply all” in this email chain and please do not forward or otherwise use the visible recipient addresses.</p>\n<p dir=\"auto\">Thank you.</p>\n<p dir=\"auto\">Kind regards</p>\n<div><hr></div>\n<p dir=\"auto\">Sehr geehrte Damen und Herren,</p>\n<p dir=\"auto\">ich schreibe ausschließlich, um eine weitere Verbreitung der sichtbaren Empfängerliste in dieser E-Mail-Kette zu vermeiden.</p>\n<p dir=\"auto\">Die ursprüngliche Nachricht wurde offenbar mit zahlreichen sichtbar im CC stehenden Empfängerinnen und Empfängern versendet. Ich habe Momcozy bereits direkt kontaktiert und darum gebeten, den Vorgang als möglichen Datenschutzvorfall zu prüfen und jede weitere Kommunikation ausschließlich per Einzelmail oder BCC fortzuführen.</p>\n<p dir=\"auto\">Bitte verwenden Sie in dieser E-Mail-Kette nicht die Funktion „Allen antworten“ und leiten Sie die sichtbaren Empfängeradressen bitte nicht weiter bzw. verwenden Sie diese nicht anderweitig.</p>\n<p dir=\"auto\">Vielen Dank.</p>\n<p dir=\"auto\">Mit freundlichen Grüßen</p>\n</div>\n<div style=\"border-left-width: 2px; border-left-color: rgb(195, 217, 229); border-left-style: solid; margin: 10px 5px 5px 10px; padding: 10px 0px 10px 10px;\">\n<div style=\"margin: 0px 0px 10px;\">\n<div><strong>Gesendet: </strong>Mittwoch, 13. Mai 2026 um 12:54</div>\n<div><strong>Von: </strong>\"Zeynep Dartan\" <zeynepd@live.de></div>\n<div><strong>An: </strong>\"Momcozy support\" <support@momcozy.com></div>\n<div><strong>CC: </strong>\"Bartosz R\" <bartosz-r@t-online.de>,\"Melanie Gertz\" <melanie-gertz@web.de>,\"Sophie Gassmann1996\" <sophie.gassmann1996@web.de>,\"Sven Becker\" <becker.sv@outlook.de>,\"rueffer2019@web.de\" <rueffer2019@web.de>,\"chrismueller.pv84@gmail.com\" <chrismueller.pv84@gmail.com>,\"wb.buasri20@gmail.com\" <wb.buasri20@gmail.com>,\"P.Lewald@gmail.com\" <P.Lewald@gmail.com>,\"familietrieb@gmx.de\" <familietrieb@gmx.de>,\"anette.schwenger98@googlemail.com\" <anette.schwenger98@googlemail.com>,\"sebastian.glas.93@googlemail.com\" <sebastian.glas.93@googlemail.com>,\"hannihanspach@gmail.com\" <hannihanspach@gmail.com>,\"lisa.hofmann21@yahoo.de\" <lisa.hofmann21@yahoo.de>,\"nico_m06@web.de\" <nico_m06@web.de>,\"tobibrink@googlemail.com\" <tobibrink@googlemail.com>,\"timo.raissle@icloud.com\" <timo.raissle@icloud.com>,\"larsboehm@web.de\" <larsboehm@web.de>,\"selina.widmann@gmx.de\" <selina.widmann@gmx.de>,\"Jasmin.goeker@outlook.de\" <Jasmin.goeker@outlook.de>,\"marinafauck@gmx.de\" <marinafauck@gmx.de>,\"tobias.hecking@googlemail.com\" <tobias.hecking@googlemail.com>,\"matthiasbisterfeld@gmx.de\" <matthiasbisterfeld@gmx.de>,\"info@danielschierholz.de\" <info@danielschierholz.de>,\"christopher.speck@t-online.de\" <christopher.speck@t-online.de>,\"anika-wi@web.de\" <anika-wi@web.de>,\"daniel.klatte@gmx.de\" <daniel.klatte@gmx.de>,\"mergljasmin@gmail.com\" <mergljasmin@gmail.com>,\"t-koenig@online.de\" <t-koenig@online.de>,\"goksalerdem@icloud.com\" <goksalerdem@icloud.com>,\"luckmann85@outlook.de\" <luckmann85@outlook.de>,\"Denise.Teusch@web.de\" <Denise.Teusch@web.de>,\"antonia-meyert@gmx.de\" <antonia-meyert@gmx.de>,\"birnbach.jessica@web.de\" <birnbach.jessica@web.de>,\"jasmin-brockmann@web.de\" <jasmin-brockmann@web.de>,\"florianwolf93@gmail.com\" <florianwolf93@gmail.com>,\"jasmin1610@icloud.com\" <jasmin1610@icloud.com>,\"robert@mejzr.eu\" <robert@mejzr.eu>,\"janekhein68@web.de\" <janekhein68@web.de>,\"k95s@web.de\" <k95s@web.de>,\"michaelbirkefeld@web.de\" <michaelbirkefeld@web.de>,\"philipkuehn+momcozy@icloud.com\" <philipkuehn+momcozy@icloud.com>,\"timo.sievers@gmx.net\" <timo.sievers@gmx.net>,\"franzihahn23@gmail.com\" <franzihahn23@gmail.com></div>\n<div><strong>Betreff: </strong>Re: Momcozy Re: Re: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions</div>\n</div>\nDie Bestellnummer ist JJ1634436. \n<div><br>\n<div>Von meinem iPhone gesendet</div>\n\n</div>\n</div></div>",
"plain_body": "Dear all, \n I am writing only to help prevent any further spread of the visible recipient list in this email chain. \n The original message appears to have been sent with numerous recipients visible in CC. I have already contacted Momcozy directly and asked them to handle this as a potential data protection incident and to move any further communication to individual emails or BCC. \n Please do not use “Reply all” in this email chain and please do not forward or otherwise use the visible recipient addresses. \n Thank you. \n Kind regards \n \n Sehr geehrte Damen und Herren, \n ich schreibe ausschließlich, um eine weitere Verbreitung der sichtbaren Empfängerliste in dieser E-Mail-Kette zu vermeiden. \n Die ursprüngliche Nachricht wurde offenbar mit zahlreichen sichtbar im CC stehenden Empfängerinnen und Empfängern versendet. Ich habe Momcozy bereits direkt kontaktiert und darum gebeten, den Vorgang als möglichen Datenschutzvorfall zu prüfen und jede weitere Kommunikation ausschließlich per Einzelmail oder BCC fortzuführen. \n Bitte verwenden Sie in dieser E-Mail-Kette nicht die Funktion „Allen antworten“ und leiten Sie die sichtbaren Empfängeradressen bitte nicht weiter bzw. verwenden Sie diese nicht anderweitig. \n Vielen Dank. \n Mit freundlichen Grüßen \n \n \n \n Gesendet: Mittwoch, 13. Mai 2026 um 12:54 \n Von: \"Zeynep Dartan\" <zeynepd@live.de> \n An: \"Momcozy support\" <support@momcozy.com> \n CC: \"Bartosz R\" <bartosz-r@t-online.de>,\"Melanie Gertz\" <melanie-gertz@web.de>,\"Sophie Gassmann1996\" <sophie.gassmann1996@web.de>,\"Sven Becker\" <becker.sv@outlook.de>,\"rueffer2019@web.de\" <rueffer2019@web.de>,\"chrismueller.pv84@gmail.com\" <chrismueller.pv84@gmail.com>,\"wb.buasri20@gmail.com\" <wb.buasri20@gmail.com>,\"P.Lewald@gmail.com\" <P.Lewald@gmail.com>,\"familietrieb@gmx.de\" <familietrieb@gmx.de>,\"anette.schwenger98@googlemail.com\" <anette.schwenger98@googlemail.com>,\"sebastian.glas.93@googlemail.com\" <sebastian.glas.93@googlemail.com>,\"hannihanspach@gmail.com\" <hannihanspach@gmail.com>,\"lisa.hofmann21@yahoo.de\" <lisa.hofmann21@yahoo.de>,\"nico_m06@web.de\" <nico_m06@web.de>,\"tobibrink@googlemail.com\" <tobibrink@googlemail.com>,\"timo.raissle@icloud.com\" <timo.raissle@icloud.com>,\"larsboehm@web.de\" <larsboehm@web.de>,\"selina.widmann@gmx.de\" <selina.widmann@gmx.de>,\"Jasmin.goeker@outlook.de\" <Jasmin.goeker@outlook.de>,\"marinafauck@gmx.de\" <marinafauck@gmx.de>,\"tobias.hecking@googlemail.com\" <tobias.hecking@googlemail.com>,\"matthiasbisterfeld@gmx.de\" <matthiasbisterfeld@gmx.de>,\"info@danielschierholz.de\" <info@danielschierholz.de>,\"christopher.speck@t-online.de\" <christopher.speck@t-online.de>,\"anika-wi@web.de\" <anika-wi@web.de>,\"daniel.klatte@gmx.de\" <daniel.klatte@gmx.de>,\"mergljasmin@gmail.com\" <mergljasmin@gmail.com>,\"t-koenig@online.de\" <t-koenig@online.de>,\"goksalerdem@icloud.com\" <goksalerdem@icloud.com>,\"luckmann85@outlook.de\" <luckmann85@outlook.de>,\"Denise.Teusch@web.de\" <Denise.Teusch@web.de>,\"antonia-meyert@gmx.de\" <antonia-meyert@gmx.de>,\"birnbach.jessica@web.de\" <birnbach.jessica@web.de>,\"jasmin-brockmann@web.de\" <jasmin-brockmann@web.de>,\"florianwolf93@gmail.com\" <florianwolf93@gmail.com>,\"jasmin1610@icloud.com\" <jasmin1610@icloud.com>,\"robert@mejzr.eu\" <robert@mejzr.eu>,\"janekhein68@web.de\" <janekhein68@web.de>,\"k95s@web.de\" <k95s@web.de>,\"michaelbirkefeld@web.de\" <michaelbirkefeld@web.de>,\"philipkuehn+momcozy@icloud.com\" <philipkuehn+momcozy@icloud.com>,\"timo.sievers@gmx.net\" <timo.sievers@gmx.net>,\"franzihahn23@gmail.com\" <franzihahn23@gmail.com> \n Betreff: Re: Momcozy Re: Re: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions \n \nDie Bestellnummer ist JJ1634436. \n \n\n Von meinem iPhone gesendet",
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"body": "Die Bestellnummer ist JJ1634436.\n\n\n\nVon meinem iPhone gesendet",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Die Bestellnummer ist JJ1634436. \n<div><br>\n<div dir=\"ltr\">Von meinem iPhone gesendet</div>\n\n</div></div>",
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"body": "Liebe Zeynep Dartan,\n\nVielen Dank, dass Sie uns kontaktiert haben.\n\nUm Ihnen besser zu helfen und schnell zu helfen, könnten Sie uns bitte Ihre Bestellnummer mitteilen?\nMit diesen Informationen können wir Ihnen besser helfen.\nWir freuen uns auf Ihre Antwort.\n\nMit freundlichen Grüßen,\nMomcozy Kundensupport-Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Liebe Zeynep Dartan,</p>\n<p dir=\"auto\">Vielen Dank, dass Sie uns kontaktiert haben.</p>\n<p dir=\"auto\">Um Ihnen besser zu helfen und schnell zu helfen, könnten Sie uns bitte Ihre Bestellnummer mitteilen?<br>Mit diesen Informationen können wir Ihnen besser helfen.<br>Wir freuen uns auf Ihre Antwort.</p>\n<p dir=\"auto\">Mit freundlichen Grüßen,<br>Momcozy Kundensupport-Team</p></div>",
"plain_body": "Liebe Zeynep Dartan, \n Vielen Dank, dass Sie uns kontaktiert haben. \n Um Ihnen besser zu helfen und schnell zu helfen, könnten Sie uns bitte Ihre Bestellnummer mitteilen?\nMit diesen Informationen können wir Ihnen besser helfen.\nWir freuen uns auf Ihre Antwort. \n Mit freundlichen Grüßen,\nMomcozy Kundensupport-Team",
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"body": "Hallo,\n\n\n\nwir haben das Upgrade-Kit noch nicht erhalten, wir warten seit 2 Wochen.\n\n\n\nMit freundlichen Grüßen\n\nZeynep Dartan\n\n\n\n\n\nVon meinem iPhone gesendet\n\n\n\n> Am 12.05.2026 um 15:45 schrieb support momcozy <support@momcozy.com>:\n\n> Dear Customer,\n>\n> We hope you are doing well.\n>\n> We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.\n>\n> If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.\n>\n> Important steps before upgrading your BM04 device:\n> 1. Please download the latest decrypted and corrected firmware version from the link below:\n> https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n> 2. Copy and install the firmware file into your upgrade kit as instructed.\n> 3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.\n>\n> If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.\n>\n> We sincerely appreciate your cooperation and support.\n>\n> Best regards,\n> Momcozy Customer Support Team",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hallo,\n<div><br>\n</div>\n<div>wir haben das Upgrade-Kit noch nicht erhalten, wir warten seit 2 Wochen. </div>\n<div><br>\n</div>\n<div>Mit freundlichen Grüßen </div>\n<div>Zeynep Dartan</div>\n<div><br>\n</div>\n<div><br>\n<div dir=\"ltr\">Von meinem iPhone gesendet</div>\n<div dir=\"ltr\"><br>\n<blockquote>Am 12.05.2026 um 15:45 schrieb support momcozy <support@momcozy.com>:<br>\n<br>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<p dir=\"auto\">Dear Customer,</p>\n<p dir=\"auto\">We hope you are doing well.</p>\n<p dir=\"auto\">We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.</p>\n<p dir=\"auto\">If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.</p>\n<p dir=\"auto\">Important steps before upgrading your BM04 device:</p>\n<ol dir=\"auto\">\n<li>Please download the latest decrypted and corrected firmware version from the link below:<br>\n<a href=\"https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\" rel=\"noreferrer\">https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22<span></span></a>\n</li><li>Copy and install the firmware file into your upgrade kit as instructed. </li><li>After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.</li></ol>\n<p dir=\"auto\">If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.</p>\n<p dir=\"auto\">We sincerely appreciate your cooperation and support.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p>\n</div>\n</blockquote>\n</div></div>",
"plain_body": "Hallo,\n \n\n \n wir haben das Upgrade-Kit noch nicht erhalten, wir warten seit 2 Wochen. \n \n\n \n Mit freundlichen Grüßen \n Zeynep Dartan \n \n\n \n \n\n Von meinem iPhone gesendet \n \n\n Am 12.05.2026 um 15:45 schrieb support momcozy <support@momcozy.com>:\n\n\n\n \n \n \n \n Dear Customer, \n We hope you are doing well. \n We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit. \n If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process. \n Important steps before upgrading your BM04 device: \n \n Please download the latest decrypted and corrected firmware version from the link below:\n\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n Copy and install the firmware file into your upgrade kit as instructed. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade. \n If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step. \n We sincerely appreciate your cooperation and support. \n Best regards,\n\nMomcozy Customer Support Team",
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