更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254650",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:42:58Z",
"updated_at": "2026-05-13T10:42:58Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 RC| 11/15/25\n\n\n18303 outerdrive dearborn MI 48128",
"agents_notes": "1 RC| 11/15/25\n\n18303 outerdrive dearborn MI 48128",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57882300156185",
"type": "Comment",
"created_at": "2026-05-13T10:42:58Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们非常希望了解您对 Momcozy 的使用反馈",
"translated_description": "亲爱的客户，\n\n再次感谢您的耐心等待，并给予我们为您提供支持的机会。 💛\n\n我们深知拥有可靠产品的重要性，我们很高兴能为您改善最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的经验，我们将不胜感激。听到来自家长的真实经验可以为面临同样选择的人带来巨大的帮助。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论何时您需要我们，我们都在这里。 🧡\n\n此致，\nMomcozy 客服团队",
"translated_agents_notes": "1 RC| 11/15/25\n\n18303 outerdrive dearborn MI 48128",
"translated_category_label": "报告::Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57882300156185",
"created_at": "2026-05-13T10:42:58Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户，\n \n再次感谢您的耐心等待，并给予我们为您提供支持的机会。 💛\n \n我们深知拥有可靠产品的重要性，我们很高兴能为您改善最近在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的经验，我们将不胜感激。听到来自家长的真实经验可以为面临同样选择的人带来巨大的帮助。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论何时您需要我们，我们都在这里。 🧡\n \n此致，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们非常希望了解您对 Momcozy 的使用反馈\n【分类】报告::Trustpilot 评价\n【产品/渠道】milk pump::Momcozy::M9 (Agent/web)\n【客服备注】1 RC| 11/15/25\n18303 outerdrive dearborn MI 48128\n【描述】亲爱的客户，再次感谢您的耐心等待，并给予我们为您提供支持的机会。我们深知拥有可靠产品的重要性，我们很高兴能为您改善最近在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的经验，我们将不胜感激。再次感谢您的信任与理解。此致，Momcozy 客服团队。\n【会话翻译】\n[2026-05-13 10:42:58] RT-Kay (admin): 亲爱的客户，再次感谢您的耐心等待，并给予我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性，我们很高兴能为您改善最近在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的经验，我们将不胜感激。👉 留下 Trustpilot 评价。再次感谢您的信任与理解。🧡 此致，Momcozy 客服团队",
"translation_notes": [
"RC 在客服语境下通常指 Replacement (换货) 或 Refund Credit (退款额度)，此处保留原缩写",
"原文为邀请评价的模板邮件"
]
}
ticket_raw_json
{
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"value": "b2b__aeroflow_breastpumps",
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"subject": "We'd love your feedback on your Momcozy experience",
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{
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"value": "1 RC| 11/15/25\n\n\n18303 outerdrive dearborn MI 48128"
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{
"id": 34154549939865,
"value": "report__trustpilot_review_",
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],
"ticket": {
"id": 1254650,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254650.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57882300156185,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:42:58Z",
"author_id": 51096508495257,
"public": true
}
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}
conversation_raw_json
{
"conversations": [
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"id": 57882300156185,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
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"locale": "en",
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"via": {
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"source": {
"to": {
"address": "m.haidar.mmh@gmail.com",
"name": "Mohammed Haidar"
},
"from": {
"ticket_id": 1180076,
"subject": "Request replacement for pump",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:42:58Z",
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
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