更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254643",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:39:48Z",
"updated_at": "2026-05-13T10:39:48Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Date: 07/09/25",
"agents_notes": "Date: 07/09/25",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57882251752345",
"type": "Comment",
"created_at": "2026-05-13T10:39:48Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们期待您对 Momcozy 体验的反馈",
"translated_description": "亲爱的顾客,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。 💛\n\n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到家长的真实经历可以为面临同样选择的人带来很大帮助。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任和理解。无论何时您需要我们,我们都在。 🧡\n\n亲切的问候,\nMomcozy 客服团队",
"translated_agents_notes": "日期:07/09/25",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57882251752345",
"created_at": "2026-05-13T10:39:48Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。 💛\n \n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到家长的真实经历可以为面临同样选择的人带来很大帮助。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任和理解。无论何时您需要我们,我们都在。 🧡\n \n亲切的问候,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们期待您对 Momcozy 体验的反馈\n【既有分类】Trustpilot 评价 (Report::Trustpilot review)\n【产品/渠道】milk pump::Momcozy::M9 | 渠道: Agent (web)\n【客服备注】日期:07/09/25\n【描述翻译】亲爱的顾客,感谢您的耐心与支持。我们很高兴能改善您的体验,如果您能在 Trustpilot 分享评价,我们将不胜感激。\n【会话记录】\n[2026-05-13 10:39:48] 管理员 (RT-Kay): 亲爱的顾客,再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛 我们深知可靠产品的重要性,很高兴能改善您的 Momcozy 体验。如果您愿意在 Trustpilot 分享您的经验,我们将不胜感激。👉 留下 Trustpilot 评价。再次感谢您的信任,我们随时为您提供帮助。🧡",
"translation_notes": []
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "Date: 07/09/25"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1254643,
"assignee_id": 51096508495257,
"created": "2026-05-13T10:39:48Z",
"subject": "We'd love your feedback on your Momcozy experience",
"support_type": "Agent",
"32685292044825": "B2B::Aeroflow Breastpumps",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "Date: 07/09/25",
"34154549939865": "Report::Trustpilot review",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "Date: 07/09/25"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"ticket": {
"id": 1254643,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254643.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57882251752345,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:39:48Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57882251752345,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57882251752217,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "allie0122@msn.com",
"name": "Allie Christenson"
},
"from": {
"ticket_id": 1173603,
"subject": "Broken",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:39:48Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
"latitude": 22.2578,
"longitude": 114.1657
},
"custom": {}
}
}
],
"users": [
{
"id": 51096508495257,
"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "admin",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Kay",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:27:07Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 4,
"custom_role_id": 32358772232473,
"is_billing_admin": false,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 57144527547673,
"report_csv": true,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}