更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254595",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:26:11Z",
"updated_at": "2026-05-13T10:26:11Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "11/30/2025 rec/w\n1*",
"agents_notes": "11/30/2025 rec/w\n1*",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57881854415385",
"type": "Comment",
"created_at": "2026-05-13T10:26:11Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们很乐意听到您对 Momcozy 体验的反馈",
"translated_description": "亲爱的客户,\n\n再次感谢您的耐心配合,并给予我们为您提供支持的机会。💛\n\n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自家长的真实经历可以为其他正在做同样决定的人带来巨大的参考价值。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论您何时需要我们,我们始终在这里。🧡\n\n顺颂时祺,\nMomcozy 客服团队",
"translated_agents_notes": "11/30/2025 rec/w\n1*",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57881854415385",
"created_at": "2026-05-13T10:26:11Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户,\n \n再次感谢您的耐心配合,并给予我们为您提供支持的机会。💛\n \n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自家长的真实经历可以为其他正在做同样决定的人带来巨大的参考价值。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论您何时需要我们,我们始终在这里。🧡\n \n顺颂时祺,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们很乐意听到您对 Momcozy 体验的反馈\n【既有分类】Trustpilot 评价\n【产品/渠道】milk pump::Momcozy::M9 | web\n【客服备注】11/30/2025 rec/w\n1*\n【描述翻译】亲爱的客户,再次感谢您的耐心配合,并给予我们为您提供支持的机会。💛 我们深知拥有值得信赖的产品是多么重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。👉 留下 Trustpilot 评价。再次感谢您的信任与理解。🧡 —— Momcozy 客服团队\n【会话详情】\n[2026-05-13 10:26:11] (Agent) RT-Kay: 亲爱的客户,再次感谢您的耐心配合,并给予我们为您提供支持的机会。💛 我们深知拥有值得信赖的产品是多么重要,我们非常高兴能帮助改善您最近在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。👉 留下 Trustpilot 评价。再次感谢您的信任与理解。🧡 —— Momcozy 客服团队",
"translation_notes": [
"agents_notes 包含疑似日期和速记代码,已原样保留。",
"该工单内容为标准的邀请评价模板。"
]
}
ticket_raw_json
{
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"id": 32685292044825,
"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
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{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
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{
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"value": "report__trustpilot_review_",
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"ticket_id": 1254595,
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"created": "2026-05-13T10:26:11Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"fields": [
{
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"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
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{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
"id": 34029476051481,
"value": "11/30/2025 rec/w\n1*"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"ticket": {
"id": 1254595,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254595.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57881854415385,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:26:11Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57881854415385,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57881854415257,
"locale": "en",
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"translations": [],
"via": {
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"source": {
"to": {
"address": "mnelsonh17@yahoo.com",
"name": "Hannah Nelson"
},
"from": {
"ticket_id": 1173213,
"subject": "Replacement Pump",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:26:11Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
"latitude": 22.2578,
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"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
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