更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254613",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:31:22Z",
"updated_at": "2026-05-13T10:31:22Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57882043823513",
"type": "Comment",
"created_at": "2026-05-13T10:31:22Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们期待您对 Momcozy 使用体验的反馈",
"translated_description": "亲爱的顾客,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n\n我们深知拥有可靠产品的重要性,很高兴能帮助改善您近期在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实体验,对于面临同样抉择的人来说,意义非凡。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论您何时需要,我们始终在这里。🧡\n\n诚挚问候,\nMomcozy 客服团队",
"translated_agents_notes": "",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57882043823513",
"created_at": "2026-05-13T10:31:22Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n \n我们深知拥有可靠产品的重要性,很高兴能帮助改善您近期在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实体验,对于面临同样抉择的人来说,意义非凡。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论您何时需要,我们始终在这里。🧡\n \n诚挚问候,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们期待您对 Momcozy 使用体验的反馈\n【既有分类】Trustpilot 评价\n【产品/渠道】milk pump::Momcozy::M9 / Agent (web)\n【客服备注】无\n【描述】亲爱的顾客,再次感谢您的耐心等待,并给予我们为您提供支持的机会。我们很高兴能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。\n【会话记录】\n[2026-05-13 10:31:22] RT-Kay: 亲爱的顾客,再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性,很高兴能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。 👉 留下 Trustpilot 评价。再次感谢您的信任与理解。🧡",
"translation_notes": []
}
ticket_raw_json
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"subject": "We'd love your feedback on your Momcozy experience",
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"ticket": {
"id": 1254613,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254613.json",
"custom_status_id": 32358772424217,
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"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:31:22Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
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"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
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"via": {
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"source": {
"to": {
"address": "humphreymadalyn@gmail.com",
"name": "Madalyn Humphrey"
},
"from": {
"ticket_id": 1176991,
"subject": "Motor issues M9",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:31:22Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
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