更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254583",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:21:34Z",
"updated_at": "2026-05-13T10:21:34Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Date: 11/01/25 | 1",
"agents_notes": "Date: 11/01/25 | 1",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57881713481753",
"type": "Comment",
"created_at": "2026-05-13T10:21:34Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们很乐意听取您对 Momcozy 体验的反馈",
"translated_description": "尊敬的客户,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。 💛\n\n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能帮助您改善近期在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经历,可以为做出同样决定的其他人带来巨大的帮助。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任和理解。无论您何时需要,我们始终为您提供支持。 🧡\n\n诚挚的问候,\nMomcozy 客户服务团队",
"translated_agents_notes": "日期:11/01/25 | 1",
"translated_category_label": "报表::Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57881713481753",
"created_at": "2026-05-13T10:21:34Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "尊敬的客户,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。 💛\n \n推知拥有值得信赖的产品是多么重要,我们非常高兴能帮助您改善近期在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经历,可以为做出同样决定的其他人带来巨大的帮助。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任和理解。无论您何时需要,我们始终为您提供支持。 🧡\n \n诚挚的问候,\nMomcozy 客户服务团队"
}
],
"chinese_reading_text": "标题:我们很乐意听取您对 Momcozy 体验的反馈\n既有分类:Trustpilot 评价\n产品/渠道:milk pump::Momcozy::M9 (Agent/web)\n客服备注:日期:11/01/25 | 1\n描述:尊敬的客户,感谢您的耐心及支持机会。我们很高兴能改善您的体验。若能在 Trustpilot 分享经历我们将不胜感激。感谢您的信任。\n会话记录:\n[2026-05-13 10:21] RT-Kay: 尊敬的客户,再次感谢您的耐心并允许我们为您提供支持。💛 我们深知拥有可靠产品的重要性,很高兴能改善您的体验。如果您愿意在 Trustpilot 分享,我们将不胜感激。👉 留下 Trustpilot 评价。再次感谢您的信任,我们随时待命。🧡",
"translation_notes": []
}
ticket_raw_json
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"created": "2026-05-13T10:21:34Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"ticket": {
"id": 1254583,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254583.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
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"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:21:34Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
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"id": 57881713481753,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
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"locale": "en",
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"via": {
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"source": {
"to": {
"address": "katiehigley2016@gmail.com",
"name": "Katie Higley"
},
"from": {
"ticket_id": 1173341,
"subject": "Breast Pump Issues",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:21:34Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
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