更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254532",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T09:59:56Z",
"updated_at": "2026-05-13T09:59:56Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1",
"agents_notes": "1",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57880998110361",
"type": "Comment",
"created_at": "2026-05-13T09:59:56Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们非常期待您对 Momcozy 使用体验的反馈",
"translated_description": "亲爱的顾客，\n\n再次感谢您的耐心以及给予我们为您提供支持的机会。💛\n\n我们深知拥有值得信赖的产品是多么重要，能够帮助改善您近期在 Momcozy 的体验，我们感到由衷的高兴。\n\n如果您愿意在 Trustpilot 上分享您的体验，我们将不胜感激。来自家长的真实经验分享，能为处于同样抉择中的人带来很大帮助。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论您何时需要，我们都在这里。🧡\n\n顺颂商祺，\nMomcozy 售后服务团队",
"translated_agents_notes": "1",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57880998110361",
"created_at": "2026-05-13T09:59:56Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客，\n \n再次感谢您的耐心以及给予我们为您提供支持的机会。💛\n \n我们深知拥有值得信赖的产品是多么重要，能够帮助改善您近期在 Momcozy 的体验，我们感到由衷的高兴。\n \n如果您愿意在 Trustpilot 上分享您的体验，我们将不胜感激。来自家长的真实经验分享，能为处于同样抉择中的人带来很大帮助。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论您何时需要，我们都在这里。🧡\n \n顺颂商祺，\nMomcozy 售后服务团队"
}
],
"chinese_reading_text": "【标题】我们非常期待您对 Momcozy 使用体验的反馈\n【既有分类】Trustpilot 评价\n【产品/渠道】milk pump::Momcozy::M9 (Agent / web)\n【客服备注】1\n【描述】亲爱的顾客，再次感谢您的耐心以及给予我们为您提供支持的机会。我们深知拥有值得信赖的产品是多么重要，能够帮助改善您近期在 Momcozy 的体验，我们感到由衷的高兴。如果您愿意在 Trustpilot 上分享您的体验，我们将不胜感激。👉 留下 Trustpilot 评价。再次感谢您的信任与理解。\n【会话记录】\n[2026-05-13 09:59:56] RT-Kay (admin): 亲爱的顾客，再次感谢您的耐心以及给予我们为您提供支持的机会。如果您愿意在 Trustpilot 上分享您的体验，我们将不胜感激。来自家长的真实经验分享，能为处于同样抉择中的人带来很大帮助。👉 留下 Trustpilot 评价。再次感谢您的信任与理解。无论您何时需要，我们都在这里。",
"translation_notes": [
"agents_notes 内容为 '1'，已原样保留。",
"sender_type 为 unknown，根据 author_role (admin) 判定为客服侧发送的消息。"
]
}
ticket_raw_json
{
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"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
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},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
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"created": "2026-05-13T09:59:56Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
"id": 34029476051481,
"value": "1"
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{
"id": 34154549939865,
"value": "report__trustpilot_review_",
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"ticket": {
"id": 1254532,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254532.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57880998110361,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:59:56Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57880998110361,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57880998110233,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "brookebrummett2@gmail.com",
"name": "Brooke"
},
"from": {
"ticket_id": 1159366,
"subject": "M9 pump not working",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T09:59:56Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
"latitude": 22.2578,
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
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