更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254549",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T10:07:07Z",
"updated_at": "2026-05-13T10:07:07Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1*\n04/11/2026 rec/w",
"agents_notes": "1*\n04/11/2026 rec/w",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57881296312857",
"type": "Comment",
"created_at": "2026-05-13T10:07:07Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们很期待听到您对 Momcozy 体验的反馈",
"translated_description": "亲爱的客户,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n\n我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。\n\n👉 留下 Trustpilot 评论\n\n再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡\n\n顺颂商祺,\nMomcozy 客服团队",
"translated_agents_notes": "1星\n04/11/2026 rec/w",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57881296312857",
"created_at": "2026-05-13T10:07:07Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n \n我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。\n \n👉 留下 Trustpilot 评论\n \n再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡\n \n顺颂商祺,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们很期待听到您对 Momcozy 体验的反馈\n【既有分类】Trustpilot 评价\n【产品/渠道】milk pump::Momcozy::M9 / Agent (web)\n【客服备注】1星\n04/11/2026 rec/w\n【描述翻译】亲爱的客户,再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。👉 留下 Trustpilot 评论。再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡 顺颂商祺,Momcozy 客服团队\n【会话记录】\n[2026-05-13 10:07:07] 客服 RT-Kay: 亲爱的客户,再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。👉 留下 Trustpilot 评论。再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡 顺颂商祺,Momcozy 客服团队",
"translation_notes": [
"客服备注中的 '1*' 通常指 1 星评价,'rec/w' 为内部缩写,予以保留。",
"这是一封邀请客户在 Trustpilot 留下评价的售后跟进邮件模板。"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__walmart_offiline-ca",
"name": "B2B::Walmart Offline-CA"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "1*\n04/11/2026 rec/w"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1254549,
"assignee_id": 51096508495257,
"created": "2026-05-13T10:07:07Z",
"subject": "We'd love your feedback on your Momcozy experience",
"support_type": "Agent",
"32685292044825": "B2B::Walmart Offline-CA",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "1*\n04/11/2026 rec/w",
"34154549939865": "Report::Trustpilot review",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__walmart_offiline-ca",
"name": "B2B::Walmart Offline-CA"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "1*\n04/11/2026 rec/w"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"ticket": {
"id": 1254549,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254549.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57881296312857,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:07:07Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57881296312857,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57881296312729,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "kaylee_rose@live.ca",
"name": "Kaylee Lavigne"
},
"from": {
"ticket_id": 1172472,
"subject": "Technical Issue: Replacement Request for M9 Mobile Flow Pump",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T10:07:07Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
"latitude": 22.2578,
"longitude": 114.1657
},
"custom": {}
}
}
],
"users": [
{
"id": 51096508495257,
"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "admin",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Kay",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:27:07Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 4,
"custom_role_id": 32358772232473,
"is_billing_admin": false,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 57144527547673,
"report_csv": true,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}