我们很期待听到您对 Momcozy 体验的反馈

We'd love your feedback on your Momcozy experience
Ticket 1254549 pending normal 2026-05-13T10:07:07Z Zendesk
客服备注 / Agents notes 34029476051481
1* 04/11/2026 rec/w
1星 04/11/2026 rec/w
Zendesk 既有问题分类 34154549939865
Report::Trustpilot review
value: report__trustpilot_review_
Trustpilot 评价
销售渠道 / 来源渠道 32685292044825
B2B::Walmart Offline-CA
value: b2b__walmart_offiline-ca
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"web": 1}
本地 channel
Agent
更新时间
2026-05-13T10:07:07Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】我们很期待听到您对 Momcozy 体验的反馈
【既有分类】Trustpilot 评价
【产品/渠道】milk pump::Momcozy::M9 / Agent (web)
【客服备注】1星
04/11/2026 rec/w
【描述翻译】亲爱的客户,再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。👉 留下 Trustpilot 评论。再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡 顺颂商祺,Momcozy 客服团队
【会话记录】
[2026-05-13 10:07:07] 客服 RT-Kay: 亲爱的客户,再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛 我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。👉 留下 Trustpilot 评论。再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡 顺颂商祺,Momcozy 客服团队

描述与翻译

中文描述

亲爱的客户,

再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛

我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。

如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。

👉 留下 Trustpilot 评论

再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡

顺颂商祺,
Momcozy 客服团队

英文/原始描述

Dear Customer,

Thank you again for your patience and for allowing us the opportunity to support you. 💛

We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.

If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.

👉 Leave a Trustpilot Review

Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡

Warm regards,
Momcozy Customer Support Team

Conversation 中文翻译

#1 unknown 2026-05-13T10:07:07Z web Comment RT-Kay
亲爱的客户,

再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛

我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。

如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。

👉 留下 Trustpilot 评论

再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡

顺颂商祺,
Momcozy 客服团队
英文原文 / 原始消息
Dear Customer,
 
Thank you again for your patience and for allowing us the opportunity to support you. 💛
 
We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.
 
If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.
 
👉 Leave a Trustpilot Review
 
Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡
 
Warm regards,
Momcozy Customer Support Team

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Walmart Offline-CAb2b__walmart_offiline-ca
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
340294760514811* 04/11/2026 rec/w
34154549939865Report::Trustpilot reviewreport__trustpilot_review_

更多原始信息

提取后的分类输入 JSON
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翻译 JSON
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  "translated_description": "亲爱的客户,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n\n我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。\n\n👉 留下 Trustpilot 评论\n\n再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡\n\n顺颂商祺,\nMomcozy 客服团队",
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      "translated_text": "亲爱的客户,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n \n我们深知拥有可靠产品的重要性,很高兴我们能帮助改善您近期在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的经验,我们将不胜感激。听到来自父母的真实经验,能为正在做同样决定的人带来巨大的参考价值。\n \n👉 留下 Trustpilot 评论\n \n再次感谢您的信任与理解。无论何时您需要我们,我们都在。🧡\n \n顺颂商祺,\nMomcozy 客服团队"
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