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"body": "Hello,\n\nYou’re very welcome! 😊\n\nWe hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.\n\nIt only takes a minute:\n1. You may access the feedback page via the system reminder message or email after the ticket is closed.\n2. Feel free to share your experience and an optional comment.\n\n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\nWarm regards,\nMomcozy Customer Support Team\n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>You’re very welcome! 😊<br> <br>We hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.<br> <br>It only takes a minute:<br><ol dir=\"auto\"><li>You may access the feedback page via the system reminder message or email after the ticket is closed.</li><li>Feel free to share your experience and an optional comment.</li></ol> <br>Thank you for connecting with Momcozy, and we wish you a wonderful day ahead!<br> <br>Warm regards,<br>Momcozy Customer Support Team<br> <br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.<br></div>",
"plain_body": "Hello,\n \nYou’re very welcome! 😊\n \nWe hope we have addressed your concern properly. If you feel happy with how we assist you today, we'd truly appreciate if you could share your experience after the ticket is closed. Your feedback truly helps us continue improving and supporting more families, it means the world to us.\n \nIt only takes a minute:\n You may access the feedback page via the system reminder message or email after the ticket is closed. Feel free to share your experience and an optional comment. \nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n \nWarm regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hello,\n\n\nThank you for your reply. I appreciate it.\n\nI will wait to receive the second package.\nThank you again.\nSincerely.\n\n\n\nAnael Schvartz",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Hello,<div><br></div><div>Thank you for your reply. I appreciate it.<br><br>I will wait to receive the second package.<br>Thank you again.<br>Sincerely.</div><div><br></div><div>Anael Schvartz</div></div><br><div></div></div>",
"plain_body": "Hello, \n Thank you for your reply. I appreciate it.\n\nI will wait to receive the second package.\nThank you again.\nSincerely. \n Anael Schvartz",
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"body": "Hello,\n\nThank you for reaching out.\n\nWe would like to inform you that your order was split, and **the Baby Sound Machine is already in transit.** Your order is currently on its way, and the estimated delivery time frame is 3–7 business days from the shipment date.\n\nYou may track the shipment using the link below to monitor its progress:\nhttps://t.17track.net/en#nums=CU493725442DE\n\nWe truly appreciate your understanding and are here to support you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out.\n\nWarm regards,\nMomcozy Customer Support Team\n\n_***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out.<br> <br>We would like to inform you that your order was split, and <strong>the Baby Sound Machine is already in transit.</strong> Your order is currently on its way, and the estimated delivery time frame is 3–7 business days from the shipment date.<br> <br>You may track the shipment using the link below to monitor its progress:<br><a rel=\"noopener noreferrer\" href=\"https://t.17track.net/en#nums=CU493725442DE\">https://t.17track.net/en#nums=CU493725442DE</a><br> <br>We truly appreciate your understanding and are here to support you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out.<br> <br>Warm regards,<br>Momcozy Customer Support Team<br> <br><i>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i> <br></div>",
"plain_body": "Hello,\n \nThank you for reaching out.\n \nWe would like to inform you that your order was split, and the Baby Sound Machine is already in transit. Your order is currently on its way, and the estimated delivery time frame is 3–7 business days from the shipment date.\n \nYou may track the shipment using the link below to monitor its progress:\nhttps://t.17track.net/en#nums=CU493725442DE\n \nWe truly appreciate your understanding and are here to support you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out.\n \nWarm regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. ",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(17:59:30) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(17:59:40) Web User 6a044b81d49cdaad91d67d4b: After-sales service\n(17:59:45) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(18:00:30) Web User 6a044b81d49cdaad91d67d4b: Hi, I don't receive a part of my product.\n(18:00:37) Momcozy: I'm so sorry for the inconvenience this has caused you! Please accept my sincere apologies.\n(18:00:40) Momcozy: To get this sorted out for you as quickly as possible, could you please share your order number with me?\n(18:02:08) Web User 6a044b81d49cdaad91d67d4b: #JJ1670257\n(18:02:11) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(18:02:27) Web User 6a044b81d49cdaad91d67d4b: Leave a message\n(18:02:30) Momcozy: Could you please let me know your name and email address?\n(18:02:49) Web User 6a044b81d49cdaad91d67d4b: name: Schvartz\nemail: anael.schvartz@gmail.com\n(18:02:53) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(18:03:15) Schvartz: 1. Order #JJ1670257\n(18:04:31) Schvartz: 2. Il don't receive the lampe with sounds",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(17:59:30) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(17:59:40) Web User 6a044b81d49cdaad91d67d4b: After-sales service\n<br>(17:59:45) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(18:00:30) Web User 6a044b81d49cdaad91d67d4b: Hi, I don't receive a part of my product.\n<br>(18:00:37) Momcozy: I'm so sorry for the inconvenience this has caused you! Please accept my sincere apologies.\n<br>(18:00:40) Momcozy: To get this sorted out for you as quickly as possible, could you please share your order number with me?\n<br>(18:02:08) Web User 6a044b81d49cdaad91d67d4b: #JJ1670257\n<br>(18:02:11) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(18:02:27) Web User 6a044b81d49cdaad91d67d4b: Leave a message\n<br>(18:02:30) Momcozy: Could you please let me know your name and email address?\n<br>(18:02:49) Web User 6a044b81d49cdaad91d67d4b: name: Schvartz\n<br>email: <a href=\"mailto:anael.schvartz@gmail.com\" rel=\"noreferrer\">anael.schvartz@gmail.com</a>\n<br>(18:02:53) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(18:03:15) Schvartz: 1. Order #JJ1670257\n<br>(18:04:31) Schvartz: 2. Il don't receive the lampe with sounds</p></div>",
"plain_body": "(17:59:30) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(17:59:40) Web User 6a044b81d49cdaad91d67d4b: After-sales service\n\n(17:59:45) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(18:00:30) Web User 6a044b81d49cdaad91d67d4b: Hi, I don't receive a part of my product.\n\n(18:00:37) Momcozy: I'm so sorry for the inconvenience this has caused you! Please accept my sincere apologies.\n\n(18:00:40) Momcozy: To get this sorted out for you as quickly as possible, could you please share your order number with me?\n\n(18:02:08) Web User 6a044b81d49cdaad91d67d4b: #JJ1670257\n\n(18:02:11) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(18:02:27) Web User 6a044b81d49cdaad91d67d4b: Leave a message\n\n(18:02:30) Momcozy: Could you please let me know your name and email address?\n\n(18:02:49) Web User 6a044b81d49cdaad91d67d4b: name: Schvartz\n\nemail: anael.schvartz@gmail.com\n\n(18:02:53) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(18:03:15) Schvartz: 1. Order #JJ1670257\n\n(18:04:31) Schvartz: 2. Il don't receive the lampe with sounds",
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