更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254429",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T09:33:21Z",
"updated_at": "2026-05-13T09:33:21Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "BCBS Anthem\n\n\n12/15/2025",
"agents_notes": "BCBS Anthem\n\n12/15/2025",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57880168847513",
"type": "Comment",
"created_at": "2026-05-13T09:33:21Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们非常期待您对 Momcozy 体验的反馈",
"translated_description": "亲爱的顾客,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。 💛\n\n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能够帮助改善您最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经历,可以为其他正在做同样决定的人带来巨大的启发。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论何时您需要我们,我们都在这里。 🧡\n\n顺颂商祺,\nMomcozy 客服团队",
"translated_agents_notes": "BCBS Anthem\n\n2025/12/15",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57880168847513",
"created_at": "2026-05-13T09:33:21Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。 💛\n\n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能够帮助改善您最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经历,可以为其他正在做同样决定的人带来巨大的启发。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论何时您需要我们,我们都在这里。 🧡\n\n顺颂商祺,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】:我们非常期待您对 Momcozy 体验的反馈\n【既有分类】:Trustpilot 评价\n【产品/渠道】:milk pump::Momcozy::M9 / Agent (web)\n【客服备注】:BCBS Anthem\n\n12/15/2025\n【描述】:亲爱的顾客,再次感谢您的耐心和支持。如果您愿意在 Trustpilot 上分享您的 Momcozy 产品体验,我们将不胜感激。这对其他父母很有帮助。\n【会话详情】:\n[2026-05-13 09:33:21] [RT-Kay]: 亲爱的顾客,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。 💛\n \n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能够帮助改善您最近在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自父母的真实经历,可以为其他正在做同样决定的人带来巨大的启发。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论何时您需要我们,我们都在这里。 🧡\n \n顺颂商祺,\nMomcozy 客服团队",
"translation_notes": [
"Agents notes 中的 BCBS Anthem 指的是 Blue Cross Blue Shield 医疗保险,通常与保险报销吸奶器相关。"
]
}
ticket_raw_json
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"value": "b2b__boxout",
"name": "B2B::Boxout"
},
{
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"value": "milk.pump_momcozy_m9_mobile.flow_",
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{
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},
{
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"created": "2026-05-13T09:33:21Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"name": "B2B::Boxout"
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{
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"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
"id": 34029476051481,
"value": "BCBS Anthem\n\n\n12/15/2025"
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{
"id": 34154549939865,
"value": "report__trustpilot_review_",
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],
"ticket": {
"id": 1254429,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254429.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57880168847513,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:33:21Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57880168847513,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57880168847385,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
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"source": {
"to": {
"address": "alychiacopperwheat@gmail.com",
"name": "Alychia Copperwheat"
},
"from": {
"ticket_id": 1165946,
"subject": "Pump Broke",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T09:33:21Z",
"metadata": {
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"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
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