与 Dorcas Wong 的对话

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    "product_model": "milk pump::Momcozy::Air 1",
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      "text": "(18:43:39) Dorcas: Ok, is it a 40% off vochure or $40 vochure? \n\n(18:43:45) Momcozy: We're offline. When an agent replies to your request, you'll get an email at bydorcas@gmail.com."
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      "text": "(18:41:13) Momcozy Fay uploaded: image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGET069QM5GDYGZTQKP1HYX/image.png\n\nType: image/png\n\nSize: 399840\n\n(18:41:13) Momcozy Fay: Hello, you may try clicking the top-right corner of our official website and switching the site to the Hong Kong region, then search for the Air 1 device. In this case, you will be able to use the 40% cash voucher.\n\n \n\nUnfortunately, this product currently does not support purchasing a single unit or only the main device.\n\n \n\nIf you accept the $40 cash voucher, would it be convenient for us to create the voucher using the following information?\n\n \n\nName: Dorcas\n\nEmail: Bydorcas@gmail.com\n\n \n\nOur official website also offers promotions from time to time, so you may wish to keep an eye on our website：https://momcozy.com/products/momcozy-air-1-ultra-slim-breast-pump?_pos=1&_sid=710d3db05&_ss=r&variant=44479007621318\n\n \n\nWe look forward to your reply. Wishing you a wonderful day!"
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      "text": "(18:20:31) Dorcas: I’m actually located in Hong Kong . Is it possible to get a coupon code that can applied on international order or in at Tmall Momcozy site? \n\n(18:24:30) Dorcas: Or is it possible for me to buy this specific part instead of the whole set?"
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      "text": "(18:07:25) Momcozy Fay: Regarding the reset issue, this device does not have a physical reset button. In general, the reset function is used to resolve software-related problems. If the device malfunction is caused by a hardware issue, a reset will usually not be able to fix the problem."
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      "text": "(18:00:37) Momcozy Fay: Hello, as the device damage was caused by human factors, it is not covered under our warranty. We sincerely apologize for the inconvenience this may cause.\n\nHowever, we have applied to our supervisor for a $40 cash voucher for you, which you can use to purchase products on our official website. May we kindly ask if you would accept this solution?"
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      "text": "(17:16:39) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(17:17:10) Web User 6a0441750e53851be59f00e5: My Momcozy Air 1 Ultra-slim Wearable Breast Pump have been vibrating for hours. How can I reset it \n\n(17:17:26) Momcozy: Oh no, that sounds frustrating! For your Momcozy Air 1 Ultra-slim Wearable Breast Pump, please try these steps: \n\n 1. Press and hold the power button for 2–3 seconds to turn it off.\n\n 2. If that doesn’t work, use the app and tap the “Power off” icon to try stopping it remotely.\n\n 3. If the app works, try turning the pump back on with a long press. If it won’t turn on, the power button may be faulty.\n\n 4. If the app can’t turn it off, check if other app controls (like mode or suction) still respond. If they do, the motor might be the issue.\n\n 5. If nothing works, please contact customer support right away. \n\n Remember: Don’t remove the pump body without switching it off, don’t pump for more than 5 minutes if no milk is expressed, and stop if you feel pain or strong discomfort. Currently, there isn’t a dedicated reset for this issue.\n\n(17:18:56) Web User 6a0441750e53851be59f00e5: It’s stop for 3 second and back on vibrating again \n\n(17:19:03) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(17:19:03) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(17:19:10) Web User 6a0441750e53851be59f00e5: Even I stop on the app\n\n(17:19:13) Web User 6a0441750e53851be59f00e5: Yes please \n\n(17:19:17) Momcozy: Is there anything else I can help you with? Just let me know if you have another question or need more support!\n\n(17:29:24) Web User 6a0441750e53851be59f00e5: Please contact me to human cs\n\n(17:29:30) Momcozy: Could you please let me know your name and email address?\n\n(17:30:32) Web User 6a0441750e53851be59f00e5: name: Dorcas\n\nemail: Bydorcas@gmail.com\n\n(17:30:37) Momcozy: Transferring to a human agent.\n\n(17:31:03) Momcozy Fay: Hello, thank you for contacting us. Please wait a moment; we are reviewing the chat history and will reply to you as soon as we have finished.\n\n(17:33:31) Dorcas uploaded: IMG_4396.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGAYAFN2TFBGQ07MH15J1TJ/IMG_4396.png\n\nType: image/png\n\nSize: 295393\n\n(17:34:37) Dorcas uploaded: 80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGB0B7G36ESMAJVF2P7P80N/80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\n\nType: video/quicktime\n\nSize: 5349759\n\n(17:35:09) Dorcas: Please see the attached video for my problem. It has been vibrating for hours\n\n(17:35:53) Momcozy Fay: Thank you for all the messages you sent. Please wait while we check the video information.😊️\n\n(17:36:45) Dorcas: My last pump was a disaster because there was a leakage of the milk because of the pool installationo the parts \n\n(17:38:10) Momcozy Fay: Hello, thank you for your feedback. Could you please confirm whether this issue occurred after the device started leaking milk?\n\n(17:39:09) Dorcas: Yes\n\n(17:41:27) Momcozy Fay: Thank you for your feedback. It is possible that this issue is caused by milk entering the main unit. Since this is considered damage caused by human factors, we may not be able to provide warranty service for the device.\n\nCould you please provide your order number or proof of purchase? We will do our best to find the most suitable solution for you.\n\n(17:42:10) Dorcas: Is there any bottom to reset the device? \n\n(17:43:16) Dorcas uploaded: IMG_4398.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGBG5PY7NMSMW3NGWA0PEEV/IMG_4398.png\n\nType: image/png\n\nSize: 774930\n\n(17:45:37) Momcozy Fay: Thank you for your kind patience and response. Please kindly wait a moment while we are consulting with our supervisor regarding this situation.\n\n(17:50:13) Dorcas: Thank you."
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{
  "translated_subject": "与 Dorcas Wong 的对话",
  "translated_description": "与 Web 用户 6a0441750e53851be59f00e5 的对话",
  "translated_agents_notes": "",
  "translated_category_label": "售后::CI-人为损坏",
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    {
      "conversation_id": "57882629119129",
      "created_at": "2026-05-13T10:53:40Z",
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      "translated_text": "(18:43:39) Dorcas: 好的，是 6 折（40% off）优惠券还是 40 美元的代金券？\n\n(18:43:45) Momcozy: 我们目前处于离线状态。当客服回复您的请求时，您将收到一封发送至 bydorcas@gmail.com 的电子邮件。"
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    {
      "conversation_id": "57882292964761",
      "created_at": "2026-05-13T10:41:19Z",
      "sender_type": "system",
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    {
      "conversation_id": "57882259008537",
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      "translated_text": "(18:41:13) Momcozy Fay 上传了：image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGET069QM5GDYGZTQKP1HYX/image.png\n\n类型: image/png\n\n大小: 399840\n\n(18:41:13) Momcozy Fay: 您好，您可以尝试点击我们官网的右上角，将站点切换至香港（Hong Kong）地区，然后搜索 Air 1 设备。在这种情况下，您将能够使用 6 折（40% off）现金券。\n\n遗憾的是，该产品目前不支持单独购买单台设备或仅购买主机。\n\n如果您接受 40 美元的现金券，方便我们使用以下信息为您创建吗？\n\n姓名：Dorcas\n\n邮箱：Bydorcas@gmail.com\n\n我们的官网也会不定期提供促销活动，您可以关注我们的网站：https://momcozy.com/products/momcozy-air-1-ultra-slim-breast-pump?_pos=1&_sid=710d3db05&_ss=r&variant=44479007621318\n\n期待您的回复。祝您生活愉快！"
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      "translated_text": "(18:20:31) Dorcas: 我实际上住在香港。是否可以获得一个适用于国际订单或天猫 Momcozy 站点的优惠码？\n\n(18:24:30) Dorcas: 或者我是否可以只购买这个特定的零件而不是购买整套设备？"
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      "translated_text": "(18:07:25) Momcozy Fay: 关于重置问题，该设备没有物理重置按钮。通常情况下，重置功能用于解决软件相关的问题。如果设备故障是由硬件问题引起的，重置通常无法修复该问题。"
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      "created_at": "2026-05-13T10:04:21Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": "(18:00:37) Momcozy Fay: 您好，由于设备损坏是由人为因素造成的，不在我们的保修范围内。对于给您带来的不便，我们深表歉意。\n\n但是，我们已经向主管为您申请了一张 40 美元的现金代金券，您可以用来在我们的官方网站上购买产品。请问您是否接受这个解决方案？"
    },
    {
      "conversation_id": "57881025239961",
      "created_at": "2026-05-13T10:00:38Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    },
    {
      "conversation_id": "57881029948569",
      "created_at": "2026-05-13T10:00:13Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": "(17:16:39) Momcozy: 您好，欢迎咨询 Momcozy。请选择您需要的支持类型。\n\nIBCLC（泌乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(17:17:10) Web User 6a0441750e53851be59f00e5: 我的 Momcozy Air 1 超薄穿戴式吸奶器已经持续震动好几个小时了。我该如何重置它？\n\n(17:17:26) Momcozy: 噢不，听起来太令人沮丧了！针对您的 Momcozy Air 1 超薄穿戴式吸奶器，请尝试以下步骤：\n\n1. 长按电源按钮 2-3 秒以关闭它。\n\n2. 如果不起作用，请使用 App 并点击“电源关闭”图标尝试远程停止。\n\n3. 如果 App 起作用，请尝试长按重新开启吸奶器。如果无法开启，可能是电源按钮故障。\n\n4. 如果 App 无法将其关闭，请检查其他 App 控制（如模式或吸力）是否仍有响应。如果响应，可能是电机问题。\n\n5. 如果都不起作用，请立即联系客户支持。\n\n请记住：在未关闭电源的情况下不要移除泵体；如果吸不出奶，吸奶时间不要超过 5 分钟；如果感到疼痛或强烈不适，请停止吸奶。目前针对此问题还没有专门的重置操作。\n\n(17:18:56) Web User 6a0441750e53851be59f00e5: 它停了 3 秒钟，然后又开始震动了。\n\n(17:19:03) Momcozy: 很抱歉我们没能找到您需要的答案。您可以尝试询问其他问题或联系客服寻求帮助。\n\n(17:19:03) Momcozy: 您需要我为您联系人工客服吗？\n\n是，否\n\n(17:19:10) Web User 6a0441750e53851be59f00e5: 即使我在 App 上停止它也一样。\n\n(17:19:13) Web User 6a0441750e53851be59f00e5: 是的，麻烦了。\n\n(17:19:17) Momcozy: 还有什么我可以帮您的吗？如果您有其他问题或需要更多支持，请告诉我！\n\n(17:29:24) Web User 6a0441750e53851be59f00e5: 请帮我联系人工客服。\n\n(17:29:30) Momcozy: 请问能告知您的姓名和电子邮箱地址吗？\n\n(17:30:32) Web User 6a0441750e53851be59f00e5: 姓名: Dorcas\n\n邮箱: Bydorcas@gmail.com\n\n(17:30:37) Momcozy: 正在为您转接人工客服。\n\n(17:31:03) Momcozy Fay: 您好，感谢您联系我们。请稍等片刻；我们正在查看聊天记录，查看完毕后会尽快回复您。\n\n(17:33:31) Dorcas 上传了：IMG_4396.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGAYAFN2TFBGQ07MH15J1TJ/IMG_4396.png\n\n类型: image/png\n\n大小: 295393\n\n(17:34:37) Dorcas 上传了：80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGB0B7G36ESMAJVF2P7P80N/80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\n\n类型: video/quicktime\n\n大小: 5349759\n\n(17:35:09) Dorcas: 请看附件视频中我的问题。它已经震动好几个小时了。\n\n(17:35:53) Momcozy Fay: 感谢您发送的所有消息。请稍等，我们正在查看视频信息。😊️\n\n(17:36:45) Dorcas: 我上次吸奶简直是一场灾难，因为零件安装不当导致漏奶了。\n\n(17:38:10) Momcozy Fay: 您好，感谢您的反馈。请问这个问题是在设备开始漏奶之后出现的吗？\n\n(17:39:09) Dorcas: 是的。\n\n(17:41:27) Momcozy Fay: 感谢您的反馈。这个问题可能是由于奶水进入主机引起的。由于这属于人为因素造成的损坏，我们可能无法为该设备提供保修服务。\n\n能否请您提供订单号或购买证明？我们将尽力为您找到最合适的解决方案。\n\n(17:42:10) Dorcas: 有没有重置设备的按钮？\n\n(17:43:16) Dorcas 上传了：IMG_4398.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGBG5PY7NMSMW3NGWA0PEEV/IMG_4398.png\n\n类型: image/png\n\n大小: 774930\n\n(17:45:37) Momcozy Fay: 感谢您的耐心等待和回复。请稍等，我们正在就此情况咨询主管。\n\n(17:50:13) Dorcas: 谢谢。"
    },
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      "translated_text": ""
    },
    {
      "conversation_id": "57879685441817",
      "created_at": "2026-05-13T09:30:38Z",
      "sender_type": "internal",
      "author_name": "Web User 6a0441750e53851be59f00e5",
      "channel": "native_messaging",
      "translated_text": "与 Web 用户 6a0441750e53851be59f00e5 的对话"
    },
    {
      "conversation_id": "57879685441689",
      "created_at": "2026-05-13T09:30:38Z",
      "sender_type": "system",
      "author_name": "",
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  ],
  "chinese_reading_text": "标题：与 Dorcas Wong 的对话\n既有分类：售后::CI-人为损坏\n产品/渠道：milk pump::Momcozy::Air 1 / Agent\n客服备注：无\n描述：与 Web 用户 6a0441750e53851be59f00e5 的对话\n会话详情：\n1. [2026-05-13 09:30] 内部备注：与 Web 用户 6a0441750e53851be59f00e5 的对话\n2. [2026-05-13 10:00] 客服/系统：用户反馈 Momcozy Air 1 吸奶器持续震动。客服指导了关机和 App 远程停止等步骤，但用户表示停 3 秒后又复发。用户提供姓名 Dorcas，邮箱 Bydorcas@gmail.com。人工客服 Momcozy Fay 接入。用户上传视频并承认之前因安装不当导致漏奶。客服判断奶水进入主机为人为损坏，不属于保修范围，但表示会咨询主管。\n3. [2026-05-13 10:04] 客服 Momcozy Fay：确认人为损坏不保修，但申请了 40 美元现金券方案。询问用户是否接受。\n4. [2026-05-13 10:17] 客服 Momcozy Fay：解释设备无物理重置按钮，硬件损坏无法通过重置修复。\n5. [2026-05-13 10:34] 用户 Dorcas：表示自己在香港，询问是否有适用于国际站或天猫的优惠码，或是否可以只买主机/零件。\n6. [2026-05-13 10:41] 客服 Momcozy Fay：建议将官网地区切换至香港以使用 6 折优惠券。表示暂不支持单买主机。确认是否接受 40 美元代金券并核对个人信息。\n7. [2026-05-13 10:53] 用户 Dorcas：询问代金券具体是 6 折还是 40 美元额度。客服离线提示系统自动发送。",
  "translation_notes": [
    "用户提到的 'Is there any bottom to reset' 中的 bottom 应为 button 的误拼，已翻译为‘按钮’。",
    "关于优惠券，原文区分了 '40% off' (6折) 和 '$40' (40美元)，客服解释在香港站点可使用 6 折券。"
  ]
}

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      "body": "(18:00:37) Momcozy Fay: Hello, as the device damage was caused by human factors, it is not covered under our warranty. We sincerely apologize for the inconvenience this may cause.\nHowever, we have applied to our supervisor for a $40 cash voucher for you, which you can use to purchase products on our official website. May we kindly ask if you would accept this solution?",
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      "body": "(17:16:39) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(17:17:10) Web User 6a0441750e53851be59f00e5: My Momcozy Air 1 Ultra-slim Wearable Breast Pump have been vibrating for hours. How can I reset it \n(17:17:26) Momcozy: Oh no, that sounds frustrating! For your Momcozy Air 1 Ultra-slim Wearable Breast Pump, please try these steps:\n\n 1. Press and hold the power button for 2–3 seconds to turn it off.\n 2. If that doesn’t work, use the app and tap the “Power off” icon to try stopping it remotely.\n 3. If the app works, try turning the pump back on with a long press. If it won’t turn on, the power button may be faulty.\n 4. If the app can’t turn it off, check if other app controls (like mode or suction) still respond. If they do, the motor might be the issue.\n 5. If nothing works, please contact customer support right away.\n\nRemember: Don’t remove the pump body without switching it off, don’t pump for more than 5 minutes if no milk is expressed, and stop if you feel pain or strong discomfort. Currently, there isn’t a dedicated reset for this issue.\n(17:18:56) Web User 6a0441750e53851be59f00e5: It’s stop for 3 second and back on vibrating again \n(17:19:03) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(17:19:03) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(17:19:10) Web User 6a0441750e53851be59f00e5: Even I stop on the app\n(17:19:13) Web User 6a0441750e53851be59f00e5: Yes please \n(17:19:17) Momcozy: Is there anything else I can help you with? Just let me know if you have another question or need more support!\n(17:29:24) Web User 6a0441750e53851be59f00e5: Please contact me to human cs\n(17:29:30) Momcozy: Could you please let me know your name and email address?\n(17:30:32) Web User 6a0441750e53851be59f00e5: name: Dorcas\nemail: Bydorcas@gmail.com\n(17:30:37) Momcozy: Transferring to a human agent.\n(17:31:03) Momcozy Fay: Hello, thank you for contacting us. Please wait a moment; we are reviewing the chat history and will reply to you as soon as we have finished.\n(17:33:31) Dorcas uploaded: IMG_4396.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGAYAFN2TFBGQ07MH15J1TJ/IMG_4396.png\nType: image/png\nSize: 295393\n(17:34:37) Dorcas uploaded: 80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGB0B7G36ESMAJVF2P7P80N/80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\nType: video/quicktime\nSize: 5349759\n(17:35:09) Dorcas: Please see the attached video for my problem. It has been vibrating for hours\n(17:35:53) Momcozy Fay: Thank you for all the messages you sent. Please wait while we check the video information.😊️\n(17:36:45) Dorcas: My last pump was a disaster because there was a leakage of the milk because of the pool installationo the parts \n(17:38:10) Momcozy Fay: Hello, thank you for your feedback. Could you please confirm whether this issue occurred after the device started leaking milk?\n(17:39:09) Dorcas: Yes\n(17:41:27) Momcozy Fay: Thank you for your feedback. It is possible that this issue is caused by milk entering the main unit. Since this is considered damage caused by human factors, we may not be able to provide warranty service for the device.\nCould you please provide your order number or proof of purchase? We will do our best to find the most suitable solution for you.\n(17:42:10) Dorcas: Is there any bottom to reset the device? \n(17:43:16) Dorcas uploaded: IMG_4398.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGBG5PY7NMSMW3NGWA0PEEV/IMG_4398.png\nType: image/png\nSize: 774930\n(17:45:37) Momcozy Fay: Thank you for your kind patience and response. Please kindly wait a moment while we are consulting with our supervisor regarding this situation.\n(17:50:13) Dorcas: Thank you.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(17:16:39) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(17:17:10) Web User 6a0441750e53851be59f00e5: My Momcozy Air 1 Ultra-slim Wearable Breast Pump have been vibrating for hours. How can I reset it \n<br>(17:17:26) Momcozy: Oh no, that sounds frustrating! For your Momcozy Air 1 Ultra-slim Wearable Breast Pump, please try these steps:</p>\n\n<p dir=\"auto\"> 1. Press and hold the power button for 2–3 seconds to turn it off.\n<br> 2. If that doesn’t work, use the app and tap the “Power off” icon to try stopping it remotely.\n<br> 3. If the app works, try turning the pump back on with a long press. If it won’t turn on, the power button may be faulty.\n<br> 4. If the app can’t turn it off, check if other app controls (like mode or suction) still respond. If they do, the motor might be the issue.\n<br> 5. If nothing works, please contact customer support right away.</p>\n\n<p dir=\"auto\">Remember: Don’t remove the pump body without switching it off, don’t pump for more than 5 minutes if no milk is expressed, and stop if you feel pain or strong discomfort. Currently, there isn’t a dedicated reset for this issue.\n<br>(17:18:56) Web User 6a0441750e53851be59f00e5: It’s stop for 3 second and back on vibrating again \n<br>(17:19:03) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(17:19:03) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(17:19:10) Web User 6a0441750e53851be59f00e5: Even I stop on the app\n<br>(17:19:13) Web User 6a0441750e53851be59f00e5: Yes please \n<br>(17:19:17) Momcozy: Is there anything else I can help you with? Just let me know if you have another question or need more support!\n<br>(17:29:24) Web User 6a0441750e53851be59f00e5: Please contact me to human cs\n<br>(17:29:30) Momcozy: Could you please let me know your name and email address?\n<br>(17:30:32) Web User 6a0441750e53851be59f00e5: name: Dorcas\n<br>email: <a href=\"mailto:Bydorcas@gmail.com\" rel=\"noreferrer\">Bydorcas@gmail.com</a>\n<br>(17:30:37) Momcozy: Transferring to a human agent.\n<br>(17:31:03) Momcozy Fay: Hello, thank you for contacting us. Please wait a moment; we are reviewing the chat history and will reply to you as soon as we have finished.\n<br>(17:33:31) Dorcas uploaded: IMG_4396.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGAYAFN2TFBGQ07MH15J1TJ/IMG_4396.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGAYAFN2TFBGQ07MH15J1TJ/IMG_4396.png</a>\n<br>Type: image/png\n<br>Size: 295393\n<br>(17:34:37) Dorcas uploaded: 80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGB0B7G36ESMAJVF2P7P80N/80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGB0B7G36ESMAJVF2P7P80N/80035763573__CA79C078-9BC6-4027-91CF-C837AE0A3453.MOV</a>\n<br>Type: video/quicktime\n<br>Size: 5349759\n<br>(17:35:09) Dorcas: Please see the attached video for my problem. It has been vibrating for hours\n<br>(17:35:53) Momcozy Fay: Thank you for all the messages you sent. Please wait while we check the video information.😊️\n<br>(17:36:45) Dorcas: My last pump was a disaster because there was a leakage of the milk because of the pool installationo the parts \n<br>(17:38:10) Momcozy Fay: Hello, thank you for your feedback. Could you please confirm whether this issue occurred after the device started leaking milk?\n<br>(17:39:09) Dorcas: Yes\n<br>(17:41:27) Momcozy Fay: Thank you for your feedback. It is possible that this issue is caused by milk entering the main unit. Since this is considered damage caused by human factors, we may not be able to provide warranty service for the device.\n<br>Could you please provide your order number or proof of purchase? We will do our best to find the most suitable solution for you.\n<br>(17:42:10) Dorcas: Is there any bottom to reset the device? \n<br>(17:43:16) Dorcas uploaded: IMG_4398.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGBG5PY7NMSMW3NGWA0PEEV/IMG_4398.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGBG5PY7NMSMW3NGWA0PEEV/IMG_4398.png</a>\n<br>Type: image/png\n<br>Size: 774930\n<br>(17:45:37) Momcozy Fay: Thank you for your kind patience and response. Please kindly wait a moment while we are consulting with our supervisor regarding this situation.\n<br>(17:50:13) Dorcas: Thank you.</p></div>",
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