更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254386",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T09:16:25Z",
"updated_at": "2026-05-13T09:16:25Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "2025-12-31",
"agents_notes": "2025-12-31",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57879606919321",
"type": "Comment",
"created_at": "2026-05-13T09:16:25Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们很期待您对 Momcozy 体验的反馈",
"translated_description": "亲爱的顾客,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n\n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能为您改善近期在 Momcozy 的体验提供帮助。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自家长的真实经历分享,可以为其他面临同样选择的人提供很大的参考价值。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论您何时需要我们,我们都在。🧡\n\n顺颂时祺,\nMomcozy 客服团队",
"translated_agents_notes": "2025-12-31",
"translated_category_label": "Trustpilot 评价报告",
"translated_messages": [
{
"conversation_id": "57879606919321",
"created_at": "2026-05-13T09:16:25Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n \n我们深知拥有值得信赖的产品是多么重要,我们非常高兴能为您改善近期在 Momcozy 的体验提供帮助。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到来自家长的真实经历分享,可以为其他面临同样选择的人提供很大的参考价值。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论您何时需要我们,我们都在。🧡\n \n顺颂时祺,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】:我们很期待您对 Momcozy 体验的反馈\n【既有分类】:Trustpilot 评价\n【产品/渠道】:吸奶器::Momcozy::M9 / 客服渠道 (web)\n【客服备注】:2025-12-31\n【描述】:亲爱的顾客,再次感谢您的耐心等待,并给予我们为您提供支持的机会。如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。👉 留下 Trustpilot 评价。Momcozy 客服团队。\n【会话详情】:\n[2026-05-13 RT-Kay (web)]: 亲爱的顾客,感谢您的耐心。我们很高兴能改善您的体验。如果您愿意在 Trustpilot 分享评价,我们将不胜感激。期待您的反馈。",
"translation_notes": [
"原文主要是客服发送的评价邀请模板",
"agents_notes 字段内容仅为日期,已原样保留"
]
}
ticket_raw_json
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"value": "b2b__aeroflow_breastpumps",
"name": "B2B::Aeroflow Breastpumps"
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{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
"id": 34029476051481,
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},
{
"id": 34154549939865,
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}
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"custom_status_id": 32358772424217,
"ticket_id": 1254386,
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"created": "2026-05-13T09:16:25Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"32685292044825": "B2B::Aeroflow Breastpumps",
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{
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"value": "report__trustpilot_review_",
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],
"ticket": {
"id": 1254386,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254386.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57879606919321,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:16:25Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57879606919321,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57879606919193,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "emilycolon20@gmail.com",
"name": "Emily Colon"
},
"from": {
"ticket_id": 1158172,
"subject": "Request new Breast Pump",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T09:16:25Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
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"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
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"phone": null,
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"photo": null,
"locale_id": 1,
"locale": "en-US",
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