更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254367",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T09:09:37Z",
"updated_at": "2026-05-13T09:09:37Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 dies fast/weak\n11/27/25",
"agents_notes": "1 dies fast/weak\n11/27/25",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57879417016217",
"type": "Comment",
"created_at": "2026-05-13T09:09:37Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们非常期待您对 Momcozy 使用体验的反馈",
"translated_description": "亲爱的客户,\n\n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n\n我们深知拥有可靠产品的重要性,我们很高兴能为您改善最近在 Momcozy 的体验。\n\n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到家长的真实体验可以为面临同样选择的人带来很大帮助。\n\n👉 留下 Trustpilot 评价\n\n再次感谢您的信任与理解。无论您何时需要我们,我们一直都在。🧡\n\n诚挚问候,\nMomcozy 客服团队",
"translated_agents_notes": "1个电池耗电快/动力弱\n11/27/25",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57879417016217",
"created_at": "2026-05-13T09:09:37Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户,\n \n再次感谢您的耐心等待,并给予我们为您提供支持的机会。💛\n \n我们深知拥有可靠产品的重要性,我们很高兴能为您改善最近在 Momcozy 的体验。\n \n如果您愿意在 Trustpilot 上分享您的体验,我们将不胜感激。听到家长的真实体验可以为面临同样选择的人带来很大帮助。\n \n👉 留下 Trustpilot 评价\n \n再次感谢您的信任与理解。无论您何时需要我们,我们一直都在。🧡\n \n诚挚问候,\nMomcozy 客服团队"
}
],
"chinese_reading_text": "标题:我们非常期待您对 Momcozy 使用体验的反馈\n既有分类:Trustpilot 评价\n产品/渠道:milk pump::Momcozy::M9 / Agent (web)\n客服备注:1个电池耗电快/动力弱 (11/27/25)\n描述:客服向客户发送感谢信,并邀请客户在 Trustpilot 上分享其对 Momcozy 的使用体验及好评。\n会话记录:\n[2026-05-13 09:09:37] RT-Kay (unknown): 亲爱的客户,再次感谢您的耐心等待。我们很高兴能为您改善最近的体验。如果您能在 Trustpilot 上分享您的经验,我们将不胜感激。再次感谢您的信任。",
"translation_notes": [
"agents_notes 中的 '1 dies fast/weak' 翻译为 '1个电池耗电快/动力弱',符合吸奶器产品的常见质量反馈语境。"
]
}
ticket_raw_json
{
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"name": "B2B::Ace Media"
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"value": "milk.pump_momcozy_m9_mobile.flow_",
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{
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"created": "2026-05-13T09:09:37Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"32685292044825": "B2B::Ace Media",
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"ticket": {
"id": 1254367,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254367.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57879417016217,
"body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:09:37Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57879417016217,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nThank you again for your patience and for allowing us the opportunity to support you. 💛\n\nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n\nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n\n👉 Leave a Trustpilot Review\n\nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you again for your patience and for allowing us the opportunity to support you. 💛<br> <br>We know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.<br> <br>If you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.<br> <br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Leave a Trustpilot Review</a><br> <br>Thank you again for your trust and understanding. We’re always here whenever you need us. 🧡<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you again for your patience and for allowing us the opportunity to support you. 💛\n \nWe know how important it is to have products you can rely on, and we’re truly happy we could help improve your recent experience with Momcozy.\n \nIf you’d ever feel comfortable sharing your experience on Trustpilot, we’d be incredibly grateful. Hearing real experiences from parents can make all the difference for someone making the same decision.\n \n👉 Leave a Trustpilot Review\n \nThank you again for your trust and understanding. We’re always here whenever you need us. 🧡\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57879417016089,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "nasserraissa@gmail.com",
"name": "Raïssa Nasser"
},
"from": {
"ticket_id": 1126026,
"subject": "Warranty Claim – Breast Pump Malfunction",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T09:09:37Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
"latitude": 22.2578,
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"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
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