提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254338",
"subject": "Order Issue – Package Not Received and Refund Request",
"description": "This is a follow-up to your previous request #1210395 \"A Confirmation Of Your Momc...\"\n\nDear Momcozy Support Team,\n\nI hope you are doing well.\n\nI am contacting you regarding my recent order. I have not received my package yet, and I would appreciate your help in checking the status of the shipment.\n\nAlso, I accidentally ordered two pumps by mistake, but I only need one. If possible, I would like to request a refund for the extra pump.\n\nPlease let me know what information you need from me, such as my order number or shipping details.\n\nThank you for your assistance, and I look forward to your response.\n\nBest regards,\nSara AlMulla\n\nGet Outlook for iOS",
"status": "hold",
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"created_at": "2026-05-13T08:54:31Z",
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"text": "Hello,\n \nI hope this email finds you well,\n \nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\n \nIf you need further assistance, please don't hesitate to contact us.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "This is a follow-up to your previous request #1210395 \"A Confirmation Of Your Momc...\" Dear Momcozy Support Team, \n \n\n \n I hope you are doing well. \n \n\n \n I am contacting you regarding my recent order. I have not\n received my package yet, and I would appreciate your help in checking the status of the shipment. \n \n\n \n Also, I accidentally ordered two pumps by mistake, but I\n only need one. If possible, I would like to request a refund for the extra pump. \n \n\n \n Please let me know what information you need from me, such\n as my order number or shipping details. \n \n\n \n Thank you for your assistance, and I look forward to your\n response. \n \n\n \n \nBest regards, \n \nSara AlMulla \n \n \n\n \n \n \nGet\nOutlook for iOS"
}
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"ticket": {
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"description": "This is a follow-up to your previous request #1210395 \"A Confirmation Of Your Momc...\"\n\nDear Momcozy Support Team,\n\n\nI hope you are doing well.\n\n\nI am contacting you regarding my recent order. I have not received my package yet, and I would appreciate your help in checking the status of the shipment.\n\n\nAlso, I accidentally ordered two pumps by mistake, but I only need one. If possible, I would like to request a refund for the extra pump.\n\n\nPlease let me know what information you need from me, such as my order number or shipping details.\n\n\nThank you for your assistance, and I look forward to your response.\n\nBest regards,\nSara AlMulla\n\nGet Outlook for iOS<https://aka.ms/o0ukef>",
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"body": "Hello,\n \nI hope this email finds you well,\n \nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\n \nIf you need further assistance, please don't hesitate to contact us.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T12:28:07Z",
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"body": "Hello,\n\nI hope this email finds you well,\n\nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\n\nIf you need further assistance, please don't hesitate to contact us.\n\nHave a great day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I hope this email finds you well,<br> <br>We have already escalated this to our Support team, and we will update you as soon as we receive their response.<br> <br>If you need further assistance, please don't hesitate to contact us.<br> <br>Have a great day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nI hope this email finds you well,\n \nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\n \nIf you need further assistance, please don't hesitate to contact us.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team",
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"type": "Comment",
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"body": "This is a follow-up to your previous request #1210395 \"A Confirmation Of Your Momc...\"\n\nDear Momcozy Support Team,\n\nI hope you are doing well.\n\nI am contacting you regarding my recent order. I have not received my package yet, and I would appreciate your help in checking the status of the shipment.\n\nAlso, I accidentally ordered two pumps by mistake, but I only need one. If possible, I would like to request a refund for the extra pump.\n\nPlease let me know what information you need from me, such as my order number or shipping details.\n\nThank you for your assistance, and I look forward to your response.\n\n\n\nBest regards,\n\nSara AlMulla\n\n\n\nGet Outlook for iOS",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1210395\" target=\"_blank\" rel=\"ticket\">#1210395</a> \"A Confirmation Of Your Momc...\"</div><p dir=\"auto\" style=\"line-height: normal; margin: 0px 0px 12px;\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Dear Momcozy Support Team,</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">I hope you are doing well.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">I am contacting you regarding my recent order. I have not\n received my package yet, and I would appreciate your help in checking the status of the shipment.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Also, I accidentally ordered two pumps by mistake, but I\n only need one. If possible, I would like to request a refund for the extra pump.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Please let me know what information you need from me, such\n as my order number or shipping details.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Thank you for your assistance, and I look forward to your\n response.</span></p>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nBest regards,</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nSara AlMulla</div>\n<div style=\" font-size: 12pt;\" dir=\"ltr\">\n<div dir=\"ltr\" style=\" font-size: 12pt;\">\n<br>\n</div>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Get\n</span><span style=\" font-size: 12pt;\"><a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></span></div></div>",
"plain_body": "This is a follow-up to your previous request #1210395 \"A Confirmation Of Your Momc...\" Dear Momcozy Support Team, \n \n\n \n I hope you are doing well. \n \n\n \n I am contacting you regarding my recent order. I have not\n received my package yet, and I would appreciate your help in checking the status of the shipment. \n \n\n \n Also, I accidentally ordered two pumps by mistake, but I\n only need one. If possible, I would like to request a refund for the extra pump. \n \n\n \n Please let me know what information you need from me, such\n as my order number or shipping details. \n \n\n \n Thank you for your assistance, and I look forward to your\n response. \n \n\n\n \n \nBest regards, \n \nSara AlMulla \n \n \n\n\n \n \n \nGet\nOutlook for iOS",
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