提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254336",
"subject": "Re: Payment Check On Your Momcozy Order",
"description": "Hello what payment issue you already took money from my account \nWhat’s issue you ????",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T08:53:58Z",
"updated_at": "2026-05-14T02:38:27Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Pre-sales::CI-Order Payment",
"category_value": "pre-sales__ci-order_payment",
"category_zh": "订单支付咨询"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57900989910681",
"type": "Comment",
"created_at": "2026-05-14T02:38:27Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Mehdi,\n \nWe completely understand your concern and apologize for any confusion caused.\n \nWe have successfully received your payment, and your order has been confirmed. Our recent check was only a routine verification to ensure your payment was processed safely and that you did not experience any abnormal deductions or financial loss.\n \nYour order will be shipped within 1–2 working days, and we will send you the tracking number as soon as it’s available. If you do not receive the tracking information or have any other questions, please feel free to contact us at any time — we are always here to help.\n \nThank you so much for your order and trust. We wish you a pleasant day!\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊"
},
{
"conversation_id": "57878823200921",
"type": "Comment",
"created_at": "2026-05-13T08:53:58Z",
"author_id": "57878809437081",
"author_name": "Mehdi Hssine",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello what payment issue you already took money from my account What’s issue you ????"
}
]
}
ticket_raw_json
{
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{
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"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
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"name": "milk pump::Momcozy::M9"
},
{
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],
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"ticket_id": 1254336,
"assignee_id": 50761867876761,
"created": "2026-05-13T08:53:58Z",
"subject": "Re: Payment Check On Your Momcozy Order",
"support_type": "Agent",
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"33749938239513": "milk pump::Momcozy::M9",
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"34154549939865": "Pre-sales::CI-Order Payment",
"34154710239001": null,
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{
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},
{
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"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "pre-sales__ci-order_payment",
"name": "Pre-sales::CI-Order Payment"
}
],
"ticket": {
"id": 1254336,
"subject": "Re: Payment Check On Your M...",
"description": "Hello what payment issue you already took money from my account \nWhat’s issue you ????",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254336.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57900989910681,
"body": "Dear Mehdi,\n \nWe completely understand your concern and apologize for any confusion caused.\n \nWe have successfully received your payment, and your order has been confirmed. Our recent check was only a routine verification to ensure your payment was processed safely and that you did not experience any abnormal deductions or financial loss.\n \nYour order will be shipped within 1–2 working days, and we will send you the tracking number as soon as it’s available. If you do not receive the tracking information or have any other questions, please feel free to contact us at any time — we are always here to help.\n \nThank you so much for your order and trust. We wish you a pleasant day!\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"created_at": "2026-05-14T02:38:27Z",
"author_id": 50761867876761,
"public": true
}
}
}
conversation_raw_json
{
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{
"id": 57900989910681,
"type": "Comment",
"author_id": 50761867876761,
"body": "Dear Mehdi,\n\nWe completely understand your concern and apologize for any confusion caused.\n\nWe have successfully received your payment, and your order has been confirmed. Our recent check was only a routine verification to ensure your payment was processed safely and that you did not experience any abnormal deductions or financial loss.\n\nYour order will be shipped within 1–2 working days, and we will send you the tracking number as soon as it’s available. If you do not receive the tracking information or have any other questions, please feel free to contact us at any time — we are always here to help.\n\nThank you so much for your order and trust. We wish you a pleasant day!\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Mehdi,<br> <br>We completely understand your concern and apologize for any confusion caused.<br> <br>We have successfully received your payment, and your order has been confirmed. Our recent check was only a routine verification to ensure your payment was processed safely and that you did not experience any abnormal deductions or financial loss.<br> <br>Your order will be shipped within 1–2 working days, and we will send you the tracking number as soon as it’s available. If you do not receive the tracking information or have any other questions, please feel free to contact us at any time — we are always here to help.<br> <br>Thank you so much for your order and trust. We wish you a pleasant day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr>***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊<br></div>",
"plain_body": "Dear Mehdi,\n \nWe completely understand your concern and apologize for any confusion caused.\n \nWe have successfully received your payment, and your order has been confirmed. Our recent check was only a routine verification to ensure your payment was processed safely and that you did not experience any abnormal deductions or financial loss.\n \nYour order will be shipped within 1–2 working days, and we will send you the tracking number as soon as it’s available. If you do not receive the tracking information or have any other questions, please feel free to contact us at any time — we are always here to help.\n \nThank you so much for your order and trust. We wish you a pleasant day!\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"public": true,
"attachments": [],
"audit_id": 57900989910553,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "mehdihssine91@gmail.com",
"name": "Mehdi Hssine"
},
"rel": null
}
},
"created_at": "2026-05-14T02:38:27Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57878823200921,
"type": "Comment",
"author_id": 57878809437081,
"body": " \nHello what payment issue you already took money from my account\n\nWhat’s issue you ????\n\n>",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\"><div><img src=\"https://rootglobal.zendesk.com/attachments/token/QsEqcXjzzvrLb6UdLkP1xz4fN/?name=IMG_2256.jpeg\" style=\"max-width: 100%;\"></div>Hello what payment issue you already took money from my account </div><div dir=\"auto\">What’s issue you ????</div><div><div><blockquote style=\"border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 1ex; margin: 0 0 0 .8ex;\">\n</blockquote></div></div></div>",
"plain_body": "Hello what payment issue you already took money from my account What’s issue you ????",
"public": true,
"attachments": [],
"audit_id": 57878823200793,
"locale": "en",
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"translations": [],
"via": {
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"from": {
"address": "mehdihssine91@gmail.com",
"name": "Mehdi Hssine",
"original_recipients": [
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"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T08:53:58Z",
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"email_id": "01KRG8NTV7RXEESDSZMG9E01HS",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/a595a46e-8477-4d17-aa38-62eb4a0bc558.eml",
"json_email_identifier": "20869961/a595a46e-8477-4d17-aa38-62eb4a0bc558.json",
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"location": "United States",
"latitude": 37.751,
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},
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}
}
],
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{
"id": 50761867876761,
"url": "https://rootglobal.zendesk.com/api/v2/users/50761867876761.json",
"name": "RT-CD-Smartpump-Chailyn",
"email": "chailyn.xiong@rootglobal.net",
"created_at": "2025-09-17T03:05:51Z",
"updated_at": "2026-05-14T03:01:34Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
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"last_login_at": "2026-05-14T00:48:37Z",
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{
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"name": "Mehdi Hssine",
"email": "mehdihssine91@gmail.com",
"created_at": "2026-05-13T08:53:57Z",
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"count": 2
}